No Hot Water in Fort Worth? We Fix It Today

On 7/6/26, I ran a 25 ft drain cable through the outside wall clean out to attempt to clear the blockage in the bathroom sink drain. After boring through approximately 9 ft of foam, I successfully accessed the drain. However, the issue was not resolved, necessitating further evaluation. I paused the job pending coordination with groundworks, who will tunnel to repair the pipe. The extent of the tunneling required remains unknown. I will resume the task once groundworks contacts the customer.

The customer requested that we begin with jetting to ensure there were no underlying issues before addressing other repairs. After completing the jetting, we identified and resolved several issues. We replaced the yard line and brake under the shower, ensuring everything was functioning correctly. Additionally, we repiped the main lines in two bathrooms where they converge beneath the home, enhancing the plumbing system's efficiency and reliability. We scheduled a follow-up visit for the next Tuesday or Wednesday, with Tuesday being the preferred date. This allowed us to complete the initial work and prepare for further tasks, including a return visit on Wednesday and a full day on Friday with my colleague Zack.

Upon arrival, I assessed a two-zone system where the upstairs temperature was 74 degrees while the downstairs was at the set 71 degrees. The customer reported changing a very dirty filter. After inspection, I found refrigerant levels and airflow to be within normal ranges. The dirty filter likely caused low airflow across the coil, leading to system freezing and temperature inconsistency. I recommended installing a drain safety switch on the upstairs air handler to prevent future issues. The system is now running and cooling effectively.

During the service, I assessed the upflow air handler and found it equipped with a single 18×20 filter grill. Despite increasing the blower speed to its maximum, the airflow was insufficient. To resolve this, I recommended and implemented the addition of a second return. Specifically, I cut in a 20×20 return to enhance the return air flow across the coil, ensuring optimal performance and efficiency of the system.

On July 3, I responded to a tenant's report of a system malfunction. Upon arrival, I discovered that the system was inadvertently set to 'off', causing it to freeze during evaluation. Additionally, the refrigerant line set and coil had thawed due to the system being off for an extended period. I reset the system to 'cool' and checked the refrigerant levels, finding them to be overcharged. The recommended superheat was 10, but the actual superheat was zero. The air filter was severely clogged, and the coil and blower were also heavily soiled. I cleaned the coil and blower, ensuring the system was functioning properly before leaving. Per Mark W's schedule, Aiden is set to follow up on Monday for further maintenance. The system is now cooling effectively.

Upon arrival, the air conditioning system was not functioning. I connected my gauges to check the refrigerant levels, which were significantly low, indicating a leak. I conducted a thorough inspection and identified the leak at the indoor coil. I recommended a comfort advisor and informed the customer to discuss it with Marsha Brown. When Marcia Brown arrived, the system was off with the fan on, and the temperature was 84 degrees. I added enough refrigerant to stabilize the system until a new coil arrives, and the system is now cooling effectively.

Upon inspection, it was determined that the dual run capacitor had failed. I promptly replaced the faulty capacitor with a new one to ensure optimal performance. Following the replacement, I conducted a thorough check of the entire charge system to confirm its proper functioning. This included verifying voltage levels, inspecting connections, and ensuring all components were working as intended. The system was left in a cool state to prevent any potential overheating issues. The job was completed successfully, ensuring the system operates efficiently and reliably.

Upon arrival, I investigated an issue with a tripping breaker linked to the disposal and dishwasher. After thorough testing, it was determined that the dishwasher was the root cause, not the breaker or circuit. The customer had already replaced the breaker with a new GFCI one, but the issue persisted. The disposal was functioning correctly, but the dishwasher caused the breaker to trip during a specific mode. I confirmed the dishwasher's malfunction and advised the customer to contact an appliance specialist.

During the inspection, I checked and tightened all electrical connections on both the Daikin blower and heat pump. The blower's drain trap had slight buildup, causing water to leak into the condensate and emergency drain pans. The blower motor and wheel had significant dust, dirt, and biological growth. The evaporator coil was nearly 100% clogged. For the heat pump, the dual run capacitor was within the manufacturer's range, but the compressor saver had failed. Refrigerant levels were low due to a compacted evaporator coil and a potential leak. The condenser coils were heavily compacted. I recommended level 2 duct cleaning, a leak search, and possibly re-leveling the coil, along with replacing the compressor saver.

I arrived promptly at the scheduled time, fully prepared to provide the requested service. After waiting for 45 minutes, it became clear that the customer would not be arriving. I ensured that the area was left clean and tidy, as if the service had been completed. I contacted the customer to inform them of the situation and to reschedule the appointment. I also updated the records to reflect the no-show and made sure to note the time I spent waiting. This experience highlighted the importance of clear communication and the need for customers to be punctual.

Upon arrival, the customer reported a surge that caused the main system capacitor to blow. After replacing the capacitor, the main system started running, but the second master bedroom thermostat was blank. Despite power to the unit, low voltage was absent. Checking the air handler, I found the breaker tripped. Resetting it restored power, and the system began to cool. I advised the customer to have an electrician inspect the electrical system and consider whole-home surge protection. I also warned about potential future failures due to the surge and recommended monitoring both systems closely for the next few weeks.

During the duct cleaning estimate, I thoroughly examined the ductwork as the customer is selling the house and potential buyers requested a clean system. The return plan was notably dusty, although the filter was correctly positioned at the unit rather than at the return grills. The coil exhibited slight dust and dirt accumulation, and the blower wheel showed signs of dust and wear. Fortunately, the supply plenum and the rest of the ductwork were in acceptable condition. I discussed the options of Level One and Level Two duct cleaning with the customer, including the benefits of blower wheel and coil cleanings. If the customer decides to proceed with any of these services, they will be instructed to contact us for further scheduling.

I recently completed a job where I replaced the flush valve seal in a toilet. The customer opted against enrolling in the Comfort Care Club and preferred a one-time repair instead. Additionally, I assessed a water heater from 2013, which required either maintenance or replacement. The customer chose to have it repaired rather than replaced. I also addressed the toilet repair, ensuring the customer was fully aware of the water heater's condition. Throughout the process, I maintained clear communication and provided detailed explanations to ensure the customer understood each step.

Upon arrival, the indoor environment was uncomfortably warm, and the outdoor unit was not operational. The system was in a low-pressure lockout state. To address this, I first turned off the indoor and outdoor breakers to ensure safety. After inspecting the system, I found it to be low on refrigerant, so I added the necessary amount. I informed the customer that we would install a new damper and perform a leak search. The damper motor was replaced, and it is now functioning properly. The customer had already paid for the zone damper on June 20th, so there was no additional service fee.

I successfully replaced the blower motor under the P&L warranty. First, I carefully diagnosed the issue to confirm the need for a replacement. After securing the necessary parts, I meticulously disassembled the affected area to access the blower motor. The old motor was removed, and the new one was installed with precision. Following the installation, I conducted a thorough function check to ensure the new motor was operating correctly. The system was tested for both heating and cooling functions, and it performed flawlessly. Upon completion, I verified that the system was effectively cooling the area, ensuring the client's comfort. The job was finished to the highest standards, with all components securely reassembled and the system running smoothly.

During the service, I recommended replacing the shut-off valves under the sink, but the customer declined an estimate and showed little interest. I also suggested descaling the tankless water heater, which the customer declined, citing they had no time for maintenance. Due to the presence of dogs, I couldn't inspect the backyard water spigot. I explained the importance of annual flushing for the tankless water heater to prevent scale buildup and potential damage. I also discussed the benefits of the Comfort Care Club, but the customer was not interested.

I recently completed the installation of a high-efficiency Level 3 heat pump closet unit, boasting a capacity of 60,000 BTUs. This unit was meticulously selected for its energy efficiency and quiet operation, making it an ideal choice for residential use. The installation process involved precise measurements and careful placement within the designated space to ensure optimal performance and minimal disruption. I also conducted a thorough inspection of the existing electrical and ductwork systems to confirm compatibility and safety. Post-installation, I performed a comprehensive system check to verify that the unit was functioning correctly and efficiently. The customer was pleased with the quiet operation and energy savings achieved with the new heat pump.

Upon arrival, the system was not functioning properly, with no cooling present. Upon inspection, a blockage in the primary drain was discovered, which had caused the water safety switch to trip. I promptly cleared the blockage and reset the safety switch. Following these actions, the system was operational and began to cool effectively. The system was running smoothly and providing the desired cooling when I left the site.

Upon arrival, the customer reported that the system was not cooling the home. During the evaluation, I found that the breaker in the outdoor disconnect had tripped. I reset the breaker, and the system started functioning. However, the inrush amps on the compressor exceeded the manufacturer's rating, while the running amps were very close to the rated value. Additionally, the compressor was overheating and showing signs of premature failure. I discussed the situation with the customer, explaining that the compressor replacement was covered under the manufacturer's warranty, but the current system lacked a labor warranty. The cost to replace the compressor was $6,237. The customer agreed to have a comfort advisor visit, which was confirmed by the office.

Upon arrival, the customer reported that the system was not cooling properly. During the tune-up, I discovered that the refrigerant levels were extremely low. After inspecting the evaporator coil, I identified leaks at the bottom near the u-joints. I discussed the issue with Brian, who added refrigerant temporarily. We ordered a replacement evaporator coil (Model #CAPF4860C6DB, Serial #1904353571) and ensured the system was cooling adequately until the new part arrives.

I arrived to inspect the breaker tripping issue with the well pump. Upon examination, I found no tripped breakers. After checking the panel, I discovered a 60-amp breaker supplying the entire shop, which appeared damaged. Although there were 430-amp breakers, the running equipment only pulled 45 amps. Despite attempts, I couldn't replicate the tripping issue. I explained to the customer that no overloading or abnormalities were found. I advised calling us if the breaker trips again. Additionally, I integrated the chime for the Ring doorbell with the existing doorbell system.

Upon arrival, I conducted a thorough function check on the 4-year-old Trane heat pump with an air handler. The customer reported that the upstairs zone was not cooling. After examining both zones, I confirmed that they were working correctly. Suspecting a temporary issue with the upstairs damper, I inspected the unit and found it slightly low on refrigerant. I performed a detailed leak search but did not detect any leaks. To address the refrigerant level, I added 16oz of R410a refrigerant. Additionally, I installed a drain safety switch on the primary drain to enhance system reliability. The system is now running and cooling normally. The customer has also enrolled in the Comfort Care Club for ongoing maintenance.

I conducted a thorough inspection of the plumbing systems in the bathrooms, ensuring all components were functioning correctly and met safety standards. The plumbing was found to be in excellent condition, with no leaks or issues detected. Additionally, I examined the water heater and confirmed that it was up to code, providing reliable and efficient performance. Although the customer opted not to proceed with any repairs, I can confidently recommend that the plumbing systems are well-maintained and compliant with regulations.

I addressed a malfunctioning air conditioning system by removing the failed coil and installing a new one. After replacing the coil, I installed a thermostatic expansion valve and conducted a pressure test. I then pulled a vacuum on the system and added one and a half pounds of refrigerant. I left the system running in cooling mode to ensure proper operation. Additionally, I set up plumbing and electrical appointments for next Wednesday to address a leaking toilet, add necessary plugs, and fix the customer's lighting issues.

Upon arrival, the system was not operational, indicating a lack of cooling. Upon inspection, it was determined that the 40/5 dual run capacitor and the compressor saver had both failed. I replaced these components with new ones to restore functionality. Additionally, I replaced the air filter to ensure optimal air quality and performance. After completing the repairs, I conducted a thorough function check to confirm that the system was running smoothly and effectively cooling the area. The customer was pleased with the results and ordered a new box of filters through the office. They also requested a receipt for this visit to be mailed to them for their records.