Local Reviews
for Benbrook, TX
Our Reviews by City
Never Heard From Him
Jim - Benbrook, TX 76126
I did not meet with Kellen and never heard from him.
Excellent Service
Jim - Benbrook, TX 76126
Kellen was detailed, professional and attentive. Answering all our questions, making us feel informed and safe.
Excellent service
Kristan - Benbrook, TX 76116
He was very thorough and fixed our leak. We appreciate how nice & friendly all of Hobson Air’s service people 😊
Excellent service
Kristan - Benbrook, TX 76116
He was very kind and took his time to fix the problem. Bless his heart he even got stung by yellow jackets at my home & was still so sweet.
Silver Service
Don - Benbrook, TX 76126
Mark came by to perform my yearly Silver Service maintenance and did an amazing job! Vacuumed all the leaves in the compressor. Never had seen that done before!
Knowledgeable Techs
Damon - Benbrook, TX 76126
Awesome service
Bart - Benbrook, TX 76126
Good service
James - Benbrook, TX 76126
Mark did an excellent job. Our AC seems much cooler and it was good before he came
Derwood - Benbrook, TX 76126
Mark was very efficient and explained all he did. He also told us of another product that we might like
The Best Yet
Walter - Benbrook, TX 76126
Alec was courteous, very helpful and honest. Thank you Alec!
Alec You did a great job checking out my a/c unit. Thanks
Carrol - Benbrook, TX 76126
Service call
Steve - Benbrook, TX 76126
Johnny on the Spot
Shane - Benbrook, TX 76132
Blake was great and professional. He was very transparent of the issues and got them handled for me swiftly, which I cannot say thank you enough.
First-rate Service
Phillip - Benbrook, TX 76126
From the tech who evaluated the situation to the install guys that got us back up and running with cool air we experienced very professional service.
Outstanding Service
Phillip - Benbrook, TX 76126
Kellen Mullinnix was very respectful from the moment I opened the door. He explained all he was doing and the problems we were having from age of unit to leaks, dirt and rust. He also showed interest in us as people not just another customer.
Timely and excellent customer service
Kelli - Benbrook, TX 76132
Best tech so far!
Stephanie - Benbrook, TX 76126
Absolutely loves having Adam! His customer service is amazing! He was wonderfully friendly and best tech we’ve had so far. Even if he is from California we won’t hold it against him. Please send him back out next time.
Thorough inspection
Alison - Benbrook, TX 76126
Mike provided a thorough inspection and maintenance on my a/c unit. He reviewed his findings to me along with recommendations. Will definitely use this company in the future.
Excellent work!
Scott - Benbrook, TX 76126
Zac did a great job!
Excellent service
Doris - Benbrook, TX 76126
Aaron was efficient and respectful. Thank you for your continued excellent service.
Excellent service
Nikki - Benbrook, TX 76126
Mark was very knowledgeable, respectful and helpful!
Great service!!!
Mason - Benbrook, TX 76126
Experience was very good. Went through all the details with us, and showed us the issues.
Excellent service
Jeff - Benbrook, TX 76126
Excellent service
Kellen--A Great Credit To Your Company
Carrol - Benbrook, TX 76126
Kellen is very professional in his approach with a customer. He is quite knowledgeable and easy to understand and follow the results of his inspection. He pointed out some specific areas that require attention and made me feel good about having to take the necessary corrective action. He's a keeper.
Great
Donna - Benbrook, TX 76126
Very nice to meet Dennis. Great neat appearance and explained in detail visit
Kellen M.
Estimates emailed properly - System rejuvenation and system restore. My deepest apologies, I thought I had all ready sent the estimates via email. Was advised the customer hadn't received them.
Brock S.
Ran annual heating and cooling tune up on unit. Poured one gallon of water down drain system and drain work normally period found drain did not have any safety features, so recommended installing a drain switch. Found biological growth inside of air handler and recommended installing a UV system. Tested amp draw on heater and heat strip tested normal. Tested all amperage on outdoor unit. Compressor and Fan amps were good. Cleaned outdoor unit. Found no other issues at this time.
Dennis C.
Evaporator coil dirty, biological growth, system upgrade do to age condition and efficiency.
Brock S.
Customer stated that the unit was not cooling. Ran diagnostics and found that the fan side, causing the unit to go off on high head pressure. Replaced capacitor and tested. Unit started cooling as normal. Tested drain and drain worked normally.
Diego M.
Upon arrival system was turned off. Turning system on both indoor and outdoor came on. Client stated that system stopped cooling yesterday. Looking at the outdoor unit, capacitor was out of tolerance and coil was really dirty causing unit to trip on high head pressure. Replaced capacitor, recommended compressor saver client agreed. Cleaned unit inside out. Client agreed to titanium memberships for upstairs and downstairs system. Left system in working condition. Thank you for choosing comfort experts.
Ryan S.
Customer stated system was freezing up, 10 year old 2 ton gas furnace for upstairs. Ecm blower motor failed. Dual run capacitor out of tolerance, contactor burned and pitted. Due to systems age cost of repairs and wait time on part customer wants to speak with comfort advisor about system replacement, thinks that system is undersized as well. Monday 12-3.
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Install electric 30k pancake unit
Mike S.
35/5 dual run cap was blown replaced with new dual run cap system now running and cooling properly.
Ryan S.
Found system low on r22, freezing evaporator coil, severely rusted and corroded, evaporator and condenser coils. Custo,er wants to speak with comfort advisor about system replacement, added 6 Oz, of 22 to get sat temp up a couple degrees and not freeze today
Kellen M.
2011 Payne 5 ton straight electric. Biological growth inside indoor air handler, compromised indoor air quality. Leaks detected in a rusty evaporator coil. Heavy dust build up in ducting and plenum- needs a duct cleaning. Electric Heatstrip kit OHMs are below manufacturer specifications - increased utility bills in the winter months. Condenser has a failing capacitor. Refrigerant levels are starting to reduce, showing higher subcool than manufacturer specifications- confirms leaks found in the evaporator coil. I discussed with the customer at length about the options s available. CA appointment 9/23/23 @10am to discuss upgrading to a more reliable and efficient system.
Ian C.
Upon arrival washing machine drain was backing up into home, checked other drains and they were clear, snaked washing machine branch and cleared stoppage Explained to Cust recommended washing machine drain line size is 2", there is only 1" existing. Explained to her that seeing another stoppage in the future is very possible.
Mark D.
Arrived to no cool. Customer states it is blowing inside but it is not cooling. Technician discovered the system was low on refrigerant. Performed leak search to find a leak in the evaporator coil on the left side on the bottom of the “A”. Need to order new coil ASAP. System is down.
Ryan S.
Performed htu, cleaned condenser coil, capacitor in tolerance, refrigerant levels in range, filter good, uv bulb needs changed, defrost control board burnt, replaced component. System operating normally.
Mike S.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned both outdoor units. Customer changed filter very recently.
Mark D.
Colman heat pump with air handler installed in 2016. All electrical connections are tight with no corrosion. Ecm blower motor is acceptable. Blower wheel and evap coil are clean. Heat strips are in range. Auxiliary and primary motor starts are acceptable. Compressor and condenser fan motor are working as they should. Refrigerant levels are in range.
Mike R.
On this job I cleared closet drian line by cutting out and washing it. I then reinstalled it and ran 3gallons of bleach down the drain and watched it drain out. System wet switch is reset and system is cooling
Mike R.
Board was simply locked out not showing any error codes I reset the board and tighten all low voltage connections on the condenser. Pressure is spot on and there no over amping.
colby.finch@acgenius.com
On arrival the upstairs system was not running and cooling. I removed and replaced the completely open dual run capicator on the outdoor unit. The compressor and fan turned on. The compressor was running at 3 run amps and not pumping refridgerant, the system did not cool. I recommended speaking to a comfort advisor about replacement and he did not want to at this time. I only serviced one system and credited the second service fee to the cost of the capicator. Thanks for choosing comfort experts and have a great day!
tyler.scholes@acgenius.com
09/11/23 kitchen sink disposal was loose and reattached the dishwasher drain, so the line wasn't kinked.
Mike S.
Customer had a loss of power all night today when power was restored suddenly caused compressor to start backwards causing the symptoms of no cool. I arrived turned on unit started cooling no issues with system. System was on and cooling upon my arrival and after my departure.
Ian C.
Upon arrival found float switch activated Do nothing
Zak L.
Arrived for service eval Compressor cap failed Replaced under warranty Recommended surge protection, soft start kit, and upgrading UV system
Zak L.
Arrived for HTU #IAQ filter should be changed - customer is ordering more and will replace when they arrive Drains are ok Heat strips in tolerance Blower and coil slightly dusty UV bulb out of date and should be replaced or upgraded to a 5 year system Washed condenser coil Dual run cap fine Hard start kit fine Amp draws to both motors are fine Refrigerant is fine No surge protection Customer has been thinking of having his electrical panel replaced - scheduling electrician to quote panel replacement for Monday 9/11
Zak L.
Arrived for AC tune up Filter fine Drains fine Blower and coil are slightly dusty UV bulb is out of date and should be replaced or upgraded to a 5 year system Washed condenser coil Replaced dual run cap Applied copper membership For lifetime warranty Amp draws and refrigerant levels are good No surge protection on equipment or house panel
Mike R.
Center wire for cap was toasted up due to over amping. I added hard start and refreshed that wire.
