Local Reviews
for Carrollton, TX
Our Reviews by City
Fantastic job
William - Carrollton, TX 75007
Great really professional
Excellent Service!
Mike - Carrollton, TX 75006
Diego is the best! His work is very meticulous and thorough.
Excellent service
Marian - Carrollton, TX 75007
Brock did a great job he was efficient and professional completing the service in good time.
Showed up on time. Cleared my drain. Very personable and competent! Would use again.
D. - Carrollton, TX 75007
Nice fella
Dave - Carrollton, TX 75006
Excellence
Kim & Bill - Carrollton, TX 75007
It’s 11 pm on a Texas night with the temperature outside 94 but feeling like 100 and our upstairs unit wasn’t cooling. I called late afternoon and Colby came - at 10:30 pm. He just left. Cold air blowing again. Thank you Colby and Comfort Air. Heat is real here in Tx and Comfort Air delivered. We thank you. We’ve had to replace 4 units at various locations in the past 2 years. Comfort is the only way we’d go. Kim & Bill
Excellent Service!
Alejandro - Carrollton, TX 75006
Blake Bates was very knowledgable, professional, respectful and clean. He performed the AC tune up and explained results to my satisfaction. Always asking if I had any questions, shows that he has his customers in mind.
Excellent Service
Austin - Carrollton, TX 75007
Friendly service, Tyler was knowledgeable and answered any questions or concerns I had. Would recommend.
Excellent service
Anthony - Carrollton, TX 75007
Very personable and professional. Worked hard to resolve our issue and make sure it was done right.
Great experience!
Duane - Carrollton, TX 75007
Blake was great! Fast and thoughtful.
Great service, Waited a long time but...
RandyinDFW - Carrollton, TX 75006
The service was fast efficient and covered by our Titanium Service Agreement.
They did a great and honest job!
Caleigh - Carrollton, TX 75010
Blake came out same day after hours at no charge for a second opinion. He did a great job!
Excellent Service
Robert - Carrollton, TX 75006
Fully professional service by knowledgeable associate.
Good job!
John - Carrollton, TX 75007
Gavin was very thorough and explained the condition of our unit.
Great service
Noris - Carrollton, TX 75007
Blake was great really professional
Great service!
Marian - Carrollton, TX 75007
Devyn did a great job today my tune up was efficient and thorough.
Quick easy service
Isaac - Carrollton, TX 75007
Determined the problem, checked what might be causing it and fixed it.
Great service, Fixed the issue.
Austin - Carrollton, TX 75007
Dennis C. stopped by and troubleshooted the issue. He solved the problem and had the AC unit back up and running quickly. A+++ friendly service, Thank You!
Excellent service!
Austin - Carrollton, TX 75007
We appreciate the knowledgeable and friendly service. Everything was explained to us and we feel comfortable knowing we are in good hands.
Stellar Service!
Walter - Carrollton, TX 75007
Quick identification of a problem, clear accurate explanation of future considerations...professional but easy to talk with, very personable!
Response from Comfort Experts Inc.:
Thank you!
Technician and price FANTASTIC!
Carole - Carrollton, TX 75006
Appreciate another great inspection by Cody D. Prompt, respected my home by covering shoes, good verbal skills! Thanks Cody!
Great Service
Louis - Carrollton, TX 75007
Jordan Beall did a good job. He is very professional and knowledgeable. We appreciate your company's professional service.
Great Service
Gene - Carrollton, TX 75007
Simon with Comfort Experts
Mike - Carrollton, TX 75006
Simon is the most thorough and meticulous at doing this type of service of anyone we've used.
Great guy to have do your service requirements
Jack - Carrollton, TX 75010
Blake B.
Tech arrived at a 2 system tuneup. Upon inspection the capacitors were within range. There was no observed surge protection. The filters were a little dirty. The drains were clear and bleach was poured. The heating systems reached complete ignition. The customer was informed of recommendations today. He decided to move forward with adding treatment strips to help keep the drain systems clean. The istems were installed and functional. He is interested in adding whole home surge protection and will call back at a later time to have this installed. The systems were functioning upon departure.
Dennis C.
10 year old Goodman gas system, dual run capacitor good, primary electrical control good, compressor saver good, condenser coil dirty, filter dirty, both uv systems bulbs bad, system is operating normally at this time. Cleaned condenser coil.
colby.finch@acgenius.com
On arrival the system was running and cooling with no issues and producing a 20 degree delta. The furnace ran as intended with no issues. The outdoor unit passed all electrical testing. System has a new uv system, electrostatic filter, unit surge protection, and had the drain line cleared all by baker Brothers in the last year. Recommended whole home surge protection as her current surge protection is only for the unit and not the whole home.
colby.finch@acgenius.com
I returned and installed all repairs with no issues, both furnaces running and heating when tested.
Blake B.
Tech arrived at a service call. It was raining and dark. Upon inspection, the outside disconnect was removed. Tests were performed and the compressor appeared to be grounded. The indoor coil was rusted, corroded and dirty. The heating system did not reach complete ignition. There was rust and buildup around the heat exchanger. The blower motor was covered in dust. The blower capacitor was out of tolerance. The customer was informed of recommendations today. Due to age, condition, price of repairs and presence of R22; it is recommended that the customer speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. The meeting is set for Monday after 2pm. The water heater had rust and corrosion on the fittings. The customer would like it evaluated by a plumber. The system disconnect was left removed upon departure.
Blake B.
Tech arrived at a HTU no heat. Upon inspection, the thermostat wires were loose at the bus bar. The wires were tightened and the heating system regained functionality. The capacitor was within specs. The contactor was in working condition. There was no observed surge protection. The filter was recently replaced. The blower area was dirty. The heating system reached complete ignition. The customer was informed of recommendations today. He will think about pulling and cleaning the blower wheel and will call us back. The system was functioning upon departure.
colby.finch@acgenius.com
On arrival the system was running. I inspected both furnaces and found that the high limit safety for both furnaces were not functional. I found that both blower capacitors were out of tolerance and needed to be replaced. I also found that system 2's inducer motor was struggling and needed to be replaced. When the parts come in the customer would like the rec work to be scheduled for a Monday or Tuesday.
colby.finch@acgenius.com
The indoor pancake unit was heating but not effectively. The heat sequencer for one of the two heat strips was not functional. There was also an issue with the airflow with some vents providing little to no airflow.
Diego M.
Upon arrival system was on heat but no heat. Looking at the indoor unit , high limit switch was tripped. Filter was clean. Blower is clean. Coil is clean. No air flow restrictions and no flue pipe restrictions. Reset high limit. Left system in working condition. Thank you for choosing comfort experts.
Diego M.
Upon arrival system was turned off. Turning system to heat , calls for heat , inducer motor comes on , pressure switch closes , ignitor starts but flames won't come on. Customer has a faulty gas valve. Customer would like to check if he has warranty with company that installed it.
Diego M.
Upon arrival system was in working condition. Looking at the indoor unit all electrical connections and components are good. Blower and coil are clean. Changed filter. Drain lines are clear. Heating components and safetys are good. Looking at the outdoor unit all electrical connections and components are good. Capacitor within tolerance. Amp draws are acceptable. Cleaned unit inside out. Left system in working condition. Talked to customer about renewing his membership, offered yearly and monthly , customer decided to go with monthly. Thank you for choosing comfort experts.
Brock S.
Gave customer second opinion on previous company diagnosing a faulty condenser Fan motor. Found fan was bad and recommended a replacement. Also found that both units did not have drain switches installed. Also quoted customer for both switches. Drain lines were clear. Found no other issues at this time.
Brock S.
Completed 2 duct cleaning and replaced uv bulbs
Blake B.
Tech arrived for a duct cleaning estimate. Estimates were given and emailed. The HVAC system was not accessed. The customer is not available right now will call us back with their decision.
Brock S.
Ran HTU on both units. All heating components working correctly. Poured 1 gallon of water down each drain, and drains are clear. Uv bulbs in need of replacement. All readings on outdoor units are normal. Found master bedroom unit did not have surge protector. Ducts are dirty and would recommend cleaning. Pressures on units are good. Cleaned off both outdoor coils. Found no other issues at this time.
Blake B.
Tech arrived at a warranty service call. Upon inspection, the unit was not cooling. The capacitor was checked and was out of tolerance. This item was replaced today. The refrigerant was tested and appeared to be low. There was an audible leake at the outside system. The reversing valve was leaking and the compressor was bad. Indoor unit not accessible at this time. We will pause the call for parts/replacement. Condenser Model-ASZ160361LB Serial-2101040766
tyler.scholes@acgenius.com
09/29/23 Tyler S - Branch line blocked. Cleared line from right side of house at washer cleanout. Camera shows a severe belly that caused a lot of grease and bio to build up into a hard block. Branch line is clear when I left and told homeowner to flush all toilets to help clear the main line.
Blake B.
Tech arrived at a Free inspection 2016 Armstrong Air. Upon arrival the customer mentioned that he previously added refrigerant and the last company said that the compressor was bad. Upon inspection the capacitor was within specs. The contactor was audibly buzzing. The pressures indicated that the system was low on refrigerant and the TXV was not functioning. 25 Superheat, 1 degree Subcool. The Compressor was slowly returning to resting pressures when turned off. Other tested indicated a functioning compressor. The Delta was within range. The blower area was dirty. There was possible oil at the indoor coil pan. The drain was clogged. The secondary drain pan did not have a drain attached. There was possible growth in the supply plenum. The customer was informed of recommendations today. He is not ready to move forward with the major repair today. The system was running upon departure.
Blake B.
Tech arrived at a 2 system membership tune-up. Upon inspection the upstairs system duel run capacitor was out of tolerance and was replaced. Both condenser fan motors were rusted. There was no observed surge protection. The filters were recently replaced. The upstairs system blower area and ductwork was dirty. The drain lines were clean and vinegar was poured. The Deltas were within range. The heating systems reached complete ignition. The customer was informed of recommendations today. He will review additional repairs including duct cleaning for the upstairs system and flame sensors. He will call is back in a couple weeks when he is available. The systems were functioning upon departure.
Zak L.
Arrived for service eval Dual run cap failed Replaced with warranty Rehung a duct Installed IAQ200 System left in cooling Drain fine Filter fine Refrigerant fine Amp draws fine
Mike S.
No issues detected. Washed and cleaned condenser. Refrigerant level is normal. Customer did not have replacement filter said he would change.
Ian C.
Water heater operating efficiently no leaks One hose bib leaking recommended replacement Master bath and laboratory drain slow
Blake B.
Tech arrived at a 1st year warranty tune-up. Upon inspection, the capacitor was within specs. The contactor was in working condition. The condenser coils were hosed off to assist with air flow across the coils. There was no observed surge protection. The filter was dirty and replaced. The drain system was draining a little slow. Management was contacted and adjustments were attempted to improve flow but were unsuccessful. It was left the way it was before. A drain treatment strip was added to the system to try and help keep the drain system clean. The Delta was within range. Attic equipment is difficult to move around. The customer was informed of recommendations today. The system was functioning upon departure.
colby.finch@acgenius.com
On arrival all 3 systems had an acceptable delta and clear drain lines. All three had clean blowers and coils. The outdoor units were all within manufacturer specifications electrically and the capicators were within tolerance. I recommended compressor saver kits for the 2 newer systems to extend the compressor lifespan. Thanks for choosing comfort experts and have a great day!
Alex D.
Install 48k hz gas (prefers 80% gas furnace) with high efficiency filtration, keeping current uv system and humidifier
