Fort Worth TX
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Job Locations and Reviews
![Tyler S. Tyler S.](https://www.gravatar.com/avatar/de864ee13ac810322e85bac1b1597f33?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
07/26/24 TS- 2 waterheaters and the right one is leaking. Because of the way they are hooked up I will have to readjust the inlet and outlet water l8nes so they done share tanks. Customer is considering just upgrading to a single bigger waterheater and running lines for the 1. Customer agreed for me to install customer supplied waterheater. He will call in to schedule for install
![adam.brockelman@acgenius.com adam.brockelman@acgenius.com](https://www.gravatar.com/avatar/234718ae6296e9842c422d006420cd5e?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Remove cabinets in kitchen where water manifold is, also will have to jackhammer the foundation to expose lines well enough to build up manifold. Returning Monday to complete repair.
Tyler Scholes did an outstanding job. Friendly when we met. Listened in order to understand my objective. He then let me know he was evaluating the best way to get that done. Once he assessed option in his head he shared his thoughts. Put me right at ease. Tyler completed the task without issue or delay. Thank you.
![adam.brockelman@acgenius.com adam.brockelman@acgenius.com](https://www.gravatar.com/avatar/234718ae6296e9842c422d006420cd5e?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Customer wants us to just do the gas test and permitting will call us to schedule next week.
![Daniel S. Daniel S.](https://www.gravatar.com/avatar/940637b19e05ff7583e41dbc6ad234e7?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Arrived for CTU All components were working The outside cap was out of tolerance. It’s 45/5 and it’s reading 44.7/4.5 +/-6% Refrigerant is low. It’s needs to be at a 9 sub cool and I have -.5 Related information to customer Customer would like to me to come back and do the cap next week Customer only wants me. System running before I left
![Derek.bryant@acgenius.com Derek.bryant@acgenius.com](https://www.gravatar.com/avatar/45afa9698254cb12a369997ceb61e953?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Installed new hose bibb outside. With half inch line repair for new hose bibb connection With vacuum breaker
![Tyler S. Tyler S.](https://www.gravatar.com/avatar/de864ee13ac810322e85bac1b1597f33?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
07/26/24 TS- helped install shower set. Customer really just needed help sweating from copper too pex
![Justin P. Justin P.](https://www.gravatar.com/avatar/d852575460d618b4697ba5ead099c5e2?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
2022 Master bedroom trane gas furnace Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable Drains do not have any drain safety, Recommended Drain safety 2022 Master bedroom straight electric Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Waxed top of unit 2022 Main living area trane gas furnace Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable Drains do not have any drain safety, Recommended Drain safety 2022 Main area straight electric Checked and tightened all
![Tyler S. Tyler S.](https://www.gravatar.com/avatar/de864ee13ac810322e85bac1b1597f33?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
07/26/24 TS- flushed both waterheaters and they wouldn't drain the watern because they both were air locked with T&P open. I assessed that both t&p valves would not open and quoted to get replaced. Customer declined work to be done.
Excellent Service! Representative, (Derek) was very knowledgeable, professional, and friendly.
![Derek.bryant@acgenius.com Derek.bryant@acgenius.com](https://www.gravatar.com/avatar/45afa9698254cb12a369997ceb61e953?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
With adding cap under sink for ice maker line install 3 angle stops under kitchen sink Take out brass tee and install tubular extension ***Return Tuesday the 30th first call for rec work.***
![Jerred G. Jerred G.](https://s3.amazonaws.com/static.sidebox.com/user/avatar/2541152.jpg)
. Temporarily bypassed legacy. Ordered pin for outdoor condenser.
![Don S. Don S.](https://www.gravatar.com/avatar/4524977f03829340ffc22f3dabe19afd?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Ohxpycpucpcy
![Jose G. Jose G.](https://www.gravatar.com/avatar/ce746cdf424bf8ce5e384cf77fcd1329?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Insulation upgrade
![Ian C. Ian C.](https://www.gravatar.com/avatar/d8251238979ac3c8f07d41294ed754fa?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Ctu completed, primary drain didn't have a cap and had minor build up in drain System is operating efficiently, electrical connections tight and secure Electrical components acceptable Condenser coils were dirty cleaned and waxed System Recommended to cust that she considers upgrading insulation levels to home
![Derek.bryant@acgenius.com Derek.bryant@acgenius.com](https://www.gravatar.com/avatar/45afa9698254cb12a369997ceb61e953?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Plumbing inspection Estimates on tub repairs and shower trim
![Kellen M. Kellen M.](https://www.gravatar.com/avatar/377c6b47f988429383b4691e02cbfcba?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
7/25/24 1st trip - Homeowner was not home. Underage son informed me at the door.
![Jerred G. Jerred G.](https://s3.amazonaws.com/static.sidebox.com/user/avatar/2541152.jpg)
Removed and replaced heat pump condensing unit has a 20° Delta everything is running and cooling
![Jerred G. Jerred G.](https://s3.amazonaws.com/static.sidebox.com/user/avatar/2541152.jpg)
I arrived and installed windows unit in the bedroom.
![Mike R. Mike R.](https://www.gravatar.com/avatar/c4062c867a64a6bf346b4446a99ec717?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
This system has adrain problem. The emergency drain is poorly attached. The return is open to the attic. Today I've cleared the drain and system is back online and working.
Prompt arrival, helpful.
![Tyler L. Tyler L.](https://www.gravatar.com/avatar/bd7a0687d013b6c08263ce08011baa71?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Installed one new customer supplied light
![daniel.conchas@acgenius.com daniel.conchas@acgenius.com](https://www.gravatar.com/avatar/48bb99e473dc81eb944010508cc302e0?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Duct in upstair closet it feeding off of unit on opposite side of the house. Recommend eliminating it from that unit and adding it to unit that is right next to closet to get more airflow there. Add 1 duct run to the Upstairs Utility closet and possibly a return for the downstairs office
![Mark D. Mark D.](https://www.gravatar.com/avatar/78060c3ea430079d8f8de22db40815bd?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Arrived to no cool. Discovered that the primary drain line had a blockage and was causing the drain switch to trip. Cleared drain and performed function check. System running and cooling upon departure.
![Robert G. Robert G.](https://www.gravatar.com/avatar/51c2da08e0ea8610c3d789388da2151e?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Quote
![Derek.bryant@acgenius.com Derek.bryant@acgenius.com](https://www.gravatar.com/avatar/45afa9698254cb12a369997ceb61e953?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Customer wanted gas line estimate. Home ismfull eltric no gas meter. Customer will have to contact atmos for gas service line then have us back out
![mark.grant@acgenius.com mark.grant@acgenius.com](https://www.gravatar.com/avatar/3b738ea0313aed8abf5560a6ab534143?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
.
Very polite, informative and professional.
![Zak L. Zak L.](https://www.gravatar.com/avatar/9b1cf63b1a09c2fbe22f7586d4a64503?s=35&d=https%3a%2f%2fs3.amazonaws.com%2fstatic.sidebox.com%2f0369C6B0-D934-4440-AAD6-77F78D850D10%2favatar%2f1570772.jpg)
Arrived for service Eval Water under the closet air handler Drains clear Filter sucked up into the unit Suspect that the coil froze up completely Replaced filter Refrigerant levels fine Installed IAQ200 airflow cleaner and tested Evap coil to clean it up Plumber visit Friday to verify no plumbing back up
Gentleman was helpful. No problem Gave the info on the system
Mark was awesome! He was here quicker than expected and worked fast to resolve my ac issue
Thank you for your speedy response on a weekend
Garrett was quick and efficient with his analysis of our HVAC.
Both Garrett and his assistant tech. seemed knowledgeable about my HVAC system. They listened as I explained what was performed by the other HVAC company. My HVAC system was currently running although their were obvious issues that should of been addressed on the prior service. I was provided options on what needs to be done on a temporary basis (patch) or a permanent fix. Although more expensive I chose the permanent fix. Would you have a discount that can be applied for this project? ( it doesn't hurt to ask) Thank you, Ronnie
Nothing else to add except Cody was polite, considerate, and explained everything he did today so I could understand the job today.
Knowledgeable and understanding
Excellent service
Fast response, knowledgeable technician. Very courteous and understanding. Through inspection of the system and quick repair.
Great service
Worked hard, got the job done
Very nice and answered all my question
Ian (our Tech) showed up 2 hours after calling for a last min A/C issue and not only fixed the issue but talked me through the root cause and how/what to watch for in the future. He was very respectful and helpful and we are thankful to have a working A/C without breaking the bank or having to wait days to be repaired.
Prompt, pleasant, knowledgeable. Great experience. Thanks Don!
Came over promptly. Thorough, knowledgeable, helpful. Great experience. Thanks Daniel!
Mike was very nice and explained everything
we had a power surge that zapped the AC. I called at 6:30pm. That night -after 8pm- was to diagnose, and determine the dead/frozen motor was not fixable. They came back the next morning with a fan motor that would function while waiting on OEM motor. It just arrived, and was installed today, and now the AC is super cold. it took multiple trips, temporary parts, but the guys were able to get my AC up & running full speed. thank you for making it easy on me.
Daniel was very nice and explained about the AC very good
Above and beyond in their service.
Colby was very knowledgeable and explained what was happening with our system. I certainly appreciated his patience as I asked questIons. He provided options and guidance on each. He also took into account some… extenuating circumstances as he worked with me to get our A/C cooling again. Thanks, Colby! Great service!!
Great
Zak and Angel were great. Zak has been the best technician Ive ever had come out to my house. He was very friendly and answered every question I had. Zak explained what was going on with my A/C unit and recommended things that I needed to do, but never once pressured me or made me feel like I had to make any decisions today. I cant recommend Zak enough!
Great Service, good follow up and follow through. Mark is one of the best I have come across in the industry - honest, thorough and solid character!
We love your wonderful review! We're thrilled to hear that you had a great experience with our service and appreciated the follow-up and follow-through. It's fantastic to know that Mark provided you with top-notch service and impressed you with his honesty, thoroughness, and solid character. We take pride in having exceptional team members like Mark, and we're glad he could meet your expectations. Thanks Brian!
I am relieved to have found a technician that not only knows his trade, but he was pleasant and helpful.
Hi Jeana! Thank you for your wonderful review! We're delighted to hear that our technician was both knowledgeable and pleasant to work with. Your satisfaction and peace of mind are very important to us.
Just loved Adam patience and attitude was awesome and answered all my questions.
Thank you, Tammie, for your kind words! 🌟 We're delighted to hear that Adam's patience and attitude made a great impression. It's important to us that all your questions were answered thoroughly. We'll be sure to pass along your praise to Adam. Thank you for choosing us, and we're here whenever you need us! 😊🛠️
My technician Daniel did an awesome job Troubleshooting the problem ,but also taking step to explain it In detail. daniel is very Knowledgeable at his job making the customer feel at ease. A great person to have on your team comfort expert and company.
Hi Jessie! Thank you for your fantastic review! We're thrilled to hear that Daniel did an awesome job troubleshooting the problem with your system and took the time to explain it in detail. It's wonderful to know that he made you feel at ease with his knowledge and expertise. Daniel is indeed a valuable member of our team, and we're lucky to have him. Your satisfaction is our priority, and we're glad we could provide you with the service you deserve. If you ever need assistance in the future, please don't hesitate to reach out
Been using this company since 2009. Will never use anyone else.
Thank you, Ron, for your loyalty and wonderful feedback! We greatly appreciate your continued trust and support since 2009. It's customers like you that motivate us to deliver exceptional service year after year. We're honored to be your preferred HVAC company and look forward to continuing to serve you for many more years to come. Thank you for being a part of our Comfort Experts family!
Colby performed my A/C checkup and was not only extremely thorough but professional and knowledgeable. He took pics to show me the parts that were working well and the parts that needed to be replaced/repair. Yes, I need to spend some money but it is for work that I believe needs to be done. No offensive to any other technician but I think Colby is the best. Also, the customer service dept. is very friendly and on top of things.
Thank you, Jennifer, for your fantastic review of Colby's service and our customer service team! We're thrilled to hear that Colby provided an extremely thorough, professional, and knowledgeable A/C checkup. It's great that he took the time to show you detailed photos and explain the necessary repairs or replacements. We appreciate your trust in our recommendations. Thank you for choosing us and for sharing your experience.