Local Reviews
for White Settlement, TX
Our Reviews by City
Great job
James - White Settlement, TX 76108
As always you do a good job
Excellent Service!!!
Brandon - White Settlement, TX 76108
Serviced both units and advised on necessary actions on future servicing.
Great job
Vickey - White Settlement, TX 76108
Easy scheduling, arrived as promised work completed on time.
Excellent service
Taelor - White Settlement, TX 76108
Great service
Vickey - White Settlement, TX 76108
Great service
Great
Julia - White Settlement, TX 76108
Good
Efficient service
James - White Settlement, TX 76108
Install filter.
Richard - White Settlement, TX 76108
Service on A/C
Richard - White Settlement, TX 76108
Casey was knowledgeable and was very friendly and very professional.
Great service, peace of mind. I’m very glad I signed for the service, many years ago. Thank you.
Awilda - White Settlement, TX 76108
Estamaate for AC duct replacement.
Richard - White Settlement, TX 76108
He was not qualified to give the quote we needed. but he did a good job showing what he found and scheduling an engineer to give us a quote.
Unsatisfying Experience
Joe - White Settlement, TX 76108
I have water dripping from my AC unit. The technician took five minutes to look at the puddle and check for a connection under the bathroom sink. He did not even go up in my crawl space to assess the AC unit itself. He told me it’s PROBABLY a clog further down in the pluming, backing up into the unit, and that I needed to call a plumber instead. After that “expert advice,” he had the GALL to charge me a $49 service fee for coming out, and told me I should be thankful I had a coupon so that it wasn’t more! I chose this provider because both my father and brother had full unit replacements with this provider and maintain service contracts with them. We’re now questioning if that level of hardware replacement was necessary for them. I guess all three of us will be going elsewhere from here out for our HVAC needs.
Response from Comfort Experts Inc.:
Joe, please accept our apologies and know that we find this as concerning as you do. This is not typical and we are disappointed in the experience you describe receiving with us. According to our records, the technician returned and everything is satisfactory. Please don't hesitate to call us if you need anything. Thank you.
Great
Richard - White Settlement, TX 76108
Awesome
Response from Comfort Experts Inc.:
Thank you!
11 out 10
Richard - White Settlement, TX 76108
Riley was really professional very pleasant explained every thing to me. I give him 11 out of 10 rating
Response from Comfort Experts Inc.:
Thanks for the glowing review!
Great service
Vickey - White Settlement, TX 76108
Great service, nice with my two doggies
Awilda - White Settlement, TX 76108
good job
Travis - White Settlement, TX 76108
good service
Paul - White Settlement, TX 76108
very knowledgeable when explaining system issues
Larry - White Settlement, TX 76108
Was very disappointed with dispatch and after hours service. I was ready to cancel my service plan.
Response from Comfort Experts Inc.:
We are very sorry for the inconvenience Mr. Wiss. We have corrected the phone issue and will not have this problem again. Thank you so much for allowing us to service your home.
"Best service I've ever had since I've been with Comfort Express"
chambers - White Settlement, TX 76108
Blake B.
Tech arrived at a 2 system Goodman tuneup. Upon inspection the capacitors were within specs. The contactors were in working condition. The condenser coils were hosed off to assist with air flow across the coils. There was no observed surge protection. The filters were dirty. There was no replacement for the 1 inch filter. The right side system blower motor was dirty. The evaporator coils were a little dirty. There were no drain safeties. The right side system drain was draining slowly. The Deltas were within range. The insulation levels were a little low. Customer was informed of recommendations. He has many projects that he would like to address before focusing on the HVAC systems. The systems were functioning upon departure.
Mike S.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned outdoor unit. Changed filter.
Zak L.
Arrived for service eval System still having a LV intermittent issue Reversing valve randomly clicking over during cooling run time Checked all LV connections - all are tight Solenoid for the RV is not over heating Ordering new defrost control board due to intermittent O activation Declined replacing solenoid of the RV at this time Customer understands that compressor has been strained by this issue and wants to proceed with the repair as opposed to replacing unit or system
Mike R.
Cap is out of tolerance customer doesn't want to replace it yet because he's thinking about system replacement
Zak L.
Arrived for service eval Condensate line has rubbed out and is dripping Customer has already cut dry wall underneath the leak to make it easier to fix Offered to weld it closed or cut and replace with plastic tubing and hose clamps Customer is going to do the work on their own
Zak L.
Arrived for STU #IAQ Filter fine Drains clear Heat strips fine Blower and coil clean Biological growth starting to form in blower compartment Washed condenser coil Dual run cal fine Hot spots developing on the defrost control board - surge protection recommended Amp draws to both motors fine Compressor over amping slightly at start up - hard start kit recommended Refrigerant levels fine Customer will take care of surge protection on his own - hes an electrician
colby.finch@acgenius.com
On arrival the system was running and cooling. I didn't find any problems with the drain line, I replaced the capicator under warranty. The defrost control board is scorched on the backside and is likely the cause of the low voltage issue. I did respade the low pressure safety and re attach it and after 3 cycles of turning the system on and off the problem did not persist. I advised the customer that if the issue comes back we will need to replace the defrost control board due to scorching on the back side.
Mark D.
Goodman heat pump with air handler installed in 2014. Customer complained of an intermittent issue. System would cool during the day and stop at night. Customer suspected system was freezing up. Technician discovered that outdoor unit was losing low voltage intermittently. Jumped the “r” “y” “g” and “w” at the thermostat to find that problem persisted. Bypassed the drain switch to see if it was a faulty switch and the problem persisted. Technician replaced the primary electrical control to find that the problem stopped for about 20 minutes. Finally the technician bypassed the pressure switch and the problem stopped. Talked to customer about replacing switch but eventually decided on just leaving it bypassed and acknowledging the possible risk.
Dennis C.
Cleaned condenser coil, system is operating normally at this time.
Ryan S.
Upon arrival thermostat set at 74 and holding 76, system has 10 degree delta, drains clear, evaporator coil is feeding, subcool is in range, superheated is low for txv, suction saturation temperature is high at 57 with in indoor temp of 76. Lowered blower speed and cleaned condenser coil, was able to achieve 14 delta, ordering new txv
Diego M.
Upon arrival system was in working condition. Looking at the indoor unit all electrical connections and components are good. Blower is clean. Coil is clean. Drain lines are clear and flowing. Filter was changed. Looking at the outdoor unit all electrical connections and components are good. Capacitor was low on fan side. Brought up to client and went ahead and changed it. Refrigerant levels are acceptable. Amp draws are acceptable. Cleaned unit inside out. Left system in working condition. Thank you for choosing comfort experts.
Tyler L.
Tyler L completed e.t.u homeowners were not available everything looked great they have room for a surge protector or a whole home monitoring system estimates have been made and sent via email
Zak L.
Arrived for service eval Blower motor not functioning Plug was not plugged in all the way Connected the plug Verified low and high voltage to the motor Still not working Verified parts warranty for 5 years Customer will let us know tomorrow if he wants us to do the work No water safetys on either unit
Mark D.
Goodman heat pump with air handler installed in 2019. Arrived to no cool. Discovered compressor running but vapor line was not cold. Checked EVAP coil and discovered ice starting to build up on coil. Performed leak search and found leak in lower left corner. Homeowner just purchased home. Refrigerant leak was found in home inspection and sellers were supposed to have it fixed before sale was complete. Gave customer estimate to repair.
Wyatt C.
Installed drain pan
Adam J.
Completed my thorough inspection, the indoor unit would benefit with a drain switch so that the unit turns off if the water is backed up. I'd also advice for a UV light to sanitize the surface of the blower. All other wires and components are functioning. The outdoor units capacitor is within rating, I'd advice installing a compressor saver to lower the starting amps of the compressor.
Jeffrey B.
Arrived at location and spoke with home owner. Inspected indoor unit. Electrical connections tight. Drain clear with safety switch in place. Blower clean. Coil clean and in good condition. Temperature delta within acceptable range. Filter changed. Recommended drain pan treatment strip. Inspected outdoor unit. Refigerant charge good. Electrical connections tight. Capacitor in spec. Fan and compressor Amp draw good. Fan motor housing rusting. Coil clean and in good condition. Coil washed. Recommended unit or home surge protection. Home owner agreed to home surge protection. Home surge protection installed and active.
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor is testing within manufacturer specifications. Indoor unit filter is clean and the primary drain line is clear at this time, all ignition components are functioning properly and the inducer motor is pulling proper amperage.
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor is testing within manufacturer specifications. Indoor unit filter is clean and the primary drain line is clear at this time, all ignition components are functioning properly and the inducer motor is pulling proper amperage.
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor is testing within manufacturer specifications. Indoor unit filter is clean and the primary drain line is clear at this time, all ignition components are functioning properly and the inducer motor is pulling proper amperage.
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor is testing within manufacturer specifications. Indoor unit filter is clean and the primary drain line is clear at this time, all ignition components are functioning properly and the inducer motor is pulling proper amperage.
Mark D.
Goodman heat pump with air handler installed in 2015. Customer complained of no heat. Discovered blower motor was not turning on when outdoor unit turned on. Checked all high voltage and call voltage. Unplugged Ecm connections at module and at the board. Discovered some corrosion at connections. Cleaned connections, plugged everything back in and motor started running. Cycled system 3 times and it started up every time.
Craig B.
Went to house for heating and cooling check up on two electric systems. Checked indoor units in heating, downstairs unit first. Changed filter, temperature rise/fall is good, electrical connections stable, drain lines clear. No water safeties, recommended drain switch. Evaporator coil looks good, heat strips are functional,blower is clean, ducts are clean. Checked indoor upstairs unit, filter clean, ducts clean, biological growth starting in system near blower and in blower, recommended uv system. Drain lines are clear, no water safeties, recommend drain switch on this unit as well. Electrical connections are tight, evaporator coil is clean. Temperature rise/fall is good, went to outdoor condensor units and checked them in cooling. Checked upstairs condensor unit first, fan amps draw good, capacitor in tolerance, compressor running fine, condensor coil is clean, defrost board burned in one spot, recommended replacement. Checked downstairs condensor unit, fan amps fine, compressor amps
Matt B.
3/23/23 Upon arrival found system heating and cooling. Capacitor was low and was changed under P&L warranty. Coil was clean. Filter was dirty and was changed. Customer renewed copper membership and system was left heating and cooling with a 20 delta.
Craig B.
Went to house for super tune up on one full electric system. Checked indoor unit in heating, filter is clean, ducts are dusty, recommended duct cleaning, blower is clean, electrical connections are stable. Drain lines and drain pan are clear, no water safeties, recommended drain switch and wet switch. Biological growth starting to form inside indoor unit, recommended uv system. Insulation looks good, ducts are sealed, unit is operational in heating, went to outdoor condensor unit and checked in cooling. Fan amps are fine, compressor amps are good, cleaned condensor coil, coil clean, defrost board is working, recommend replacement as defrost board has burn spots. The system is operating well in heating and cooling.
