Local Reviews
for Dallas, TX
Our Reviews by City
Service call Blake Bates
Paul Hoelscher - Dallas, TX 75287
Blake Bates’s service was as professional as it can be
Great service
Mike - Dallas, TX 75231
Very professional and courteous
Excellent Service
Frank - Dallas, TX 75236
Aaron was very efficient and personable.
Diego was exceptional!
Kurtis - Dallas, TX 75237
Diego was professional and he knew his job. Excellence all around.
Great
Delores - Dallas, TX 75211
The young man was very polite n very thorough doing his job. Thanks
Yes
David - Dallas, TX 75232
He checked different things and figured out what was wrong took care of that now it working great.
Excellent service
Donald - Dallas, TX 75216
Explain everything step by step
Quick turnaround, excellent
Lucas - Dallas, TX 75205
Good
Marjorie - Dallas, TX 75218
He told me what to do to get my ac running however he did not check for refrigerant in the. Back it cools but not cooling
Prompt and Thorough
Pat - Dallas, TX 75230
Identified several problems with my old system, and gave me several ways of dealing with them.
Incredible customer service
Michael - Dallas, TX 75214
Great service
Dorothy - Dallas, TX 75232
Great Job
Gordon - Dallas, TX 75206
Aaron was friendly, knowledgeable and explained everything very well.
Was great thanks for service
Vincent - Dallas, TX 75253
Great
Alex is a great technician.
Annie - Dallas, TX 75232
A video or manual of views of the ac/heater should have been presented during the selling process Senior citizen discount should be applied to all citizens over 70 years of age All new insulation for a new heater should be replaced automatically due to new client health unknown problems Prices are too expensive for senior citizens One free filter should be afforded for a new customer For an ac/heater, I want to receive all the warmth and ac air that I can for the dollars spent on these units Extended warranty should be emphasized
Superb Service
Linda - Dallas, TX 75240
I was quite pleased with the service and explanations of Gavin Vance about the maintenance of my HVAC. This has been consistently true with all my service workers through the years.
No title
Keith - Dallas, TX 75229
Good Service
Great Service
Annie - Dallas, TX 75232
Excellent service
Rocio - Dallas, TX 75220
Extremely attentive and polite
Good service
Marlin - Dallas, TX 75237
Im A service plumber. A little to fast but nice guys good service
Excellent service
Anonymous - Dallas, TX 75229
Awesome
Dorothy - Dallas, TX 75232
Excellent job. I am Pleased.
He did a great job
Kelly - Dallas, TX 75249
Dennis fixed it all up. Didn't take long. Showed me what the problem was, and what else I need to do with my old system.
Courteous and thorough
Russell - Dallas, TX 75248
Devyn Boyd presented himself well and was an excellent representative of the company. Knowledgeable and efficient, he executed his seasonal check up, provided feedback and left us with a smile on our faces.
Great service
Paul - Dallas, TX 75287
Devyn was very professional, very knowledgeable, and a credit to Comfort Experts.
Blake B.
Tech arrived at a warranty service call. Upon inspection, the coil was audibly leaking. The leak detector instantly detected a leak in the evaporator coil. The customer was informed of recommendations and wishes to move forward with the coil replacement. The information is listed below and is added to material list.
Mark W.
Sink drain if this problem happens again we will have to tear into the wall. Can't be fixed again.
tyler.scholes@acgenius.com
09/22/23 Tyler S - free plumbing inspection, found water damage under waterheater. Water heater is 5 years old and looks good. After further inspection, water damage seems to be from master bedroom sink p trap needs to be rebuilt. Also small drip on hot side shut off valve. Inspected sewer and the main runn9ng to city is in good condition with a small break 3 feet from city. Small problem will get worse with time. The main sewer under the slab is all cast iron and has a 5 foot belly. Whole line under house needs to be replaced at any time.
colby.finch@acgenius.com
On arrival both the indoor and outdoor unit were turned off. The primary drain line was completely clogged tripping the drain switch. I blew out the clog and poured 2 gallons of water Ans a half gallon of bleach down the drain line without it backing up. I installed a pan strip and when I left the system was running and cooling. Thanks for choosing comfort experts and have a great day!
Blake B.
Tech arrived at a warranty tuneup. It was raining. Upon inspection the capacitor was within specs. The contactor was in working condition. The unit had surge protection. The filter was relatively clean. The primary drain had visible buildup. A treatment strip was installed. The drain was clear and bleach was poured. The secondary drain had possible bleach crystalization. The UVC bulb was functioning. There was no attic tent. The customer was informed of recommendations today. She would like to revisit the attic tent recommendation at a later time. She would like to be added to the techs call back list when duct cleaning services are discounted. The system was functioning upon departure.
Brock S.
Ran annual heating tune-up on bedroom heat pump. Pressures were normal, fan and compressor amp draw tested good, And heat strips tested good. Found drain line to be clogged causing back flow into secondary drain pan. Cleared out drain and tested. Drain worked normally. Removed top of outdoor unit and cleaned off coil inside and out. Found no other issues at this time.
Blake B.
Tech arrived at a Free lb 410A tune-up. Upon inspection the capacitor was within specs. The contactor was audibly buzzing. The condenser coils were hosed off to assist with air flow across the coils. The filter was recently replaced. There was no observed surge protection. The blower area was very dirty. The drain was clear. The house plumbing was backing up and overflowing. The flame sensor was scorched. The customer was informed of recommendations today. He will take care of repairs himself. The system was functioning upon departure.
Blake B.
Tech arrived at a membership tune-up. Upon inspection the capacitor was within specs. The contactor was in working condition. The system did not appear to have Surge Protection. The disconnect box was Federal Pacific brand. These are known to be problematic. The filter was dirty and replaced. The blower area and ductwork was dirty. The drain was clear and bleach was poured. The garage water heater had corrosion on the fittings. Insulation was at medium levels. The customer was informed of recommendations today. The system was functioning upon departure.
Blake B.
Tech arrived at a membership tune-up. Upon inspection, the capacitor was within specs. The condenser coils were clean. The compressor was pulling high amperage on startup. A compressor saver was installed to help combat the high amperage. The filter was relatively clean. The blower area and ductwork was dirty. The drain was clear and bleach was poured. A treatment strip was installed to help keep the drain system clean. The Delta was within range. The customer was informed of recommendations today. The system was functioning upon departure.
colby.finch@acgenius.com
On arrival the outdoor and indoor units were not turning on. I swapped out thermostat wires to the board and thermostat for r and the indoor unit ran. I had to replace the breaker at the disconnect to get the outdoor unit running. I recommended speaking with a comfort advisor due to the age and condition of the system. The Txv needs to be replaced and the blower motor needs to be replaced. The furnace components are rusted and in bad shape and the evaporator coil is rusted. The comfort advisor appointment is scheduled from 6-8 tomorrow. Thanks for choosing comfort experts and have a great day!
Alec G.
During inspection Blower wheel clean EVAP coil clean Electrical connections good Drain line clear Compressor good Fan motor good Coil clean Cap within tolerance Refrigerant levels good Spoke with customer about getting a hard start kit and she said she would need to think about it and not do it today but would like the estimate to be sent to her Left customers house with system cooling
Aaron W.
Outdoor unit is operating, refrigerant levels are good, coil is dirty,compressor is amping high ,indoor unit operating, drain line is flowing slow,customer declined all recommendations, left system cooling
Aaron W.
Arrived to units blower motor faulty replaced and left system cooling
Tyler L.
Completed electrical estimate will call back to figure out there final decision sent estimate as emal
Diego M.
Upon arrival both systems were in working condition. Looking at the indoor for downstairs, 20° delta , dirty blower , clean coil. Clear and flowing drain line. Indoor for upstairs has poor temp differential. Blower is dirty , coil is clean. Drain lines clear and flowing. Looking at the outdoor for downstairs, capacitor is within tolerance. Refrigerant levels are acceptable. Outdoor for upstairs is low on refrigerant, capacitor is good. Leak searched upstairs system and found leaky indoor coil. Brought up to client and client decided to wait for next year to replace coil.
Mike S.
Looked at water heater suggested water heater replacment. Burner assembly went bad in water heater. Emailed quote per request. If new water heater is installed need to raise off ground and run New drain line from drain pan.
Mike S.
Performed AC on both up and downstairs unit. Washed and cleaned both outdoor units changed both filters. No issues detected as far as functionality goes. Recommend compressor saver kits for both units to improve amperage and longevity. Refrigerant level is normal.
Blake B.
Tech arrived at a Free Second Opinion. Customer had proper paperwork. Upon inspection the system was low on refrigerant and there was a leak located at the inside coil. The condenser fan motor was running backwards or air flow issues. The customer decided to add refrigerant after being given the possible disadvantages of performing this action. 10 oz of R22 refrigerant was added to the system. The high side pressure was too high to comfortably add more refrigerant. It is strongly advised that the condenser fan motor be replaced so that the proper charge can be taken. We will pause for a universal 1/3-1/5th HP 825 motor. She will be available for installation on Mondays or Wednesday.
Tyler L.
Tyler L completed an electrical evaluation one light was flickering due to the switch being broken I did replace that for a 95.20 of which she paid in cash I also checked the other one but that problem was with the light fixture and she was not wanting to pay for another light fixture today
Mike S.
Whole home inspection customer states she has had no issues with drains or leaks. Checked all appliances. Customer request to have ac looked at.
Mike S.
Homeowner wanted work quote done but needs to speak with husband.
Diego M.
Upon arrival indoor unit was on but outdoor wasn't. Looking at the outdoor unit , capacitor was low , replaced it outdoor unit came on. Drain lines were also starting to have build up, offered to clear the drain lines and client agreed. Left system in working condition.
Diego M.
Upon arrival system was in working condition. Looking at the indoor unit all electrical connections and components are good. Blower and coil are clean. Drain line has build up. Recommended drain clear. Filter was changed. Looking at the outdoor unit all electrical connections and components are good. Capacitor is within tolerance. Amp draws are good. Refrigerant levels are good. Cleaned unit inside out. Lefts system in working condition.
Diego M.
Upon arrival system was turned on, but outdoor unit wasn't. Looking at the outdoor unit , unit tripped on high pressure. Outdoor coil was really dirty. Went ahead and cleaned coil. Outdoor and indoor came on. Left system in working condition. Need to reimburse portion of service fee , client renewed copper 20 but account was not updated.
William M.
Insulation 1,288 sq ft R-19 Attic tent Install date august 7th Total $2647 25% down via card $661
