AC, Plumbing & Electrical Repair in Fort Worth

Got the AC up and running just a few hours after the problem was found.

Jake did a great job with installing new kitchen lights and GFI outlets.

I wasn’t going to share my opinion from Hobson Air Conditioning Inc. also known as Comfort Experts because there seems to be lack of communication skills with the technician and office staff. When I called to request service I was told there would be a $199 fee for them to come out today due to the Holiday. And that I would need to pay this plus any additional fees at the end of my service. After I received the text message that tech was heading my way. I began receiving calls and text saying I needed to pay to secure my appointment. I had at least 5 text and two voicemails regarding this. After reaching out to the office and no one answered I replied to a text. Saying I wasn’t informed of this. And an apology was offered to me via text, and said I could pay the technician. Gabriel Peterson, was the technician and he urged me to do a Google review because it was the most popular one to do and to make sure to provide his name and details. He arrived quickly and was respectful of my property. Even though he asked to use my bathroom, and did. Which I think was very unprofessional. He evaluated the situation and said the safety switch drain was full of water so he cleared the water. He said this would be a better option before seeing if the drain was clogged. He also said I could have accidentally moved the switch when I changed the filter and that made the water overflow. The thermostat came back on once he did this. He also checked the inside and outside unit, upon my request. He kept trying to sale me some bands to prevent water spillage even though he hadn’t actually did anything About 4 hours later the unit stopped working again, same issue. When he arrived he made it seem as though I had refused service earlier of unclogging the unit. I told him I hadn’t refused the service and then he said that wasn’t what he meant. He had those same bands he was trying to sell me earlier in his pocket. And asked again, if I wanted to purchase them. I paid $300.00 on the first visit both were for service fees of $199 an emergency fee they called it and an additional $99 service fee. On the second visit he said to unclog the drain it would be $500 plus dollars plus another service fee. So when I questioned the $300 I had just paid them a few hours ago and he didn’t fix the issue. Why would it cost be $500 plus dollars more? He said he would waive the service fee. I wouldn’t have thought you would charge me another service fee for something you didn’t fix hours go. I called the office to request a manager call me because I asked Gabriel to contact a manger and he didn’t do that until later. No manger returned the call because he was able to get someone on the phone. And nothing was resolved by speaking with her. Gabriel forgot to mention to me after he was about to start on unclogging the drain that I needed to sign a waiver. That they wouldn’t be responsible for any water damage. When I asked him why hadn’t he told me about this before agreeing to have the work done. He kinda got defensive, and said he forgot. But he forgot to tell me about signing the waivers upon his first visit also. The work was done and then he asked me to sign to waivers. On my invoice he states he realized he had not informed me that a drain waiver form would be needed. I declined the recommendation and requested him to leave my property. No repairs were performed and the issue remains unresolved. The customer was informed of the required documentation before any work began and ultimately declined the recommended service. I declined because I felt he wasn’t honest. And he was trying to push those bands and of course sign up for a membership. He didn’t do anything for $300.00 it doesn’t make sense that I would I give them another $500 plus dollars. If I had problems on the first visit and they had to dispatch him out again the same day for the same problem. It tells me you are not experienced enough and I do not want you working on my unit. My Trane unit is barely 6 years old and he was acting like he had to do so much extra work to unclog the drain. That was another reason I didn’t want him working on my unit.

Christian was wonderful and friendly. He handled my needs quickly and without trying to sell me too much. I am a new home owner and I didn’t know what I needed but did not feel taken advantage of. Thank you!!

He was great. Came out and explained everything so it was easy to understand and very honest about my situation

My technician was exceptional. Very explicit and answered all questions. Very thorough in his investigation and did even a little extra quality checks on rest of system. A real pro!

Hobson Comfort Experts of Ft Worth TX, what a pleasure, to have done my homework in the decision process of finding the best overall AC HVAC company to install a complete new AC HVAC system in my 65 year old home in FT Worth TX. Completed in 2021. Texas having unbearable summer heat, this necessity entails a tremendous amount of thought and research to make the decision process on the company to contract , as a commitment that should carry through time. This week, proved, that 5 years ago I made the correct decision. Complications of course can occur to just about everything, involving moving working parts; troubleshooting, and experience especially, is imperative in working through any and all unpredictable complications, when I rang the bell on this being a emergency of sorts, in what was going to be a somewhat complicated troubleshoot of a condensation water issue, that was a bit complex and needed some complex troubleshooting in a tight environment, Hobson Comfort Air, along with many staff employees including Kristi , with communication and Alonso, and Manager Ryan Schmuhl, fully recognized the complication, reacting superbly with a rapid fix with excellent communication skills, along with skilled abilities to get their way around a bit of complications with the fix, I realized I did make the right decision 5 years ago by contracting Hobson Comfort Air of Ft Worth, TX. to place this new system in a now 70 year old home The critical thinking, the recognization of the emergency ( due to absolute need of AC in the summer heat of central Texas, repairing this somewhat difficult condensation water issue was immediately addressed. Thank you to all involved , Sandra Laborde

Gabriel was very friendly and professional. Very knowledgeable and shared what was needed

Christian did a fantastic job servicing our system. He was extremely thorough, professional, and accurate throughout the entire process. He took the time to make sure everything was fixed correctly, both upstairs and downstairs, and his attention to detail was greatly appreciated. On top of his excellent work, Christian was very friendly and pleasant to work with. I want to sincerely thank him for all of his hard work during both service visits. We truly appreciate his dedication and outstanding customer service.

Christian did a fantastic job servicing our system. He was extremely thorough, professional, and accurate throughout the entire process. He took the time to make sure everything was fixed correctly, both upstairs and downstairs, and his attention to detail was greatly appreciated. On top of his excellent work, Christian was very friendly and pleasant to work with. I want to sincerely thank him for all of his hard work during both service visits. We truly appreciate his dedication and outstanding customer service.

Adam did a great job with the hot water heater installation. He explained everything in terms that a non-plumber could understand. It was a pleasure doing business with Comfort Experts and Adam B.

Each time a Hobson service rep has visited they have always been extremely respectful and provided great service

James was fantastic. Arrived promptly, was very professional, and did excellent work. He provided clear information about what needed to be done and kept me informed throughout the entire service call. I highly recommend him!

From the initial phone call to the completed AC installation, everyone was extremely professional, courteous, and knowledgeable. Highly recommend Comfort Experts to anyone needing HVAC services.

Very polite, efficient. Also informative

Gabriel was on time, attentive to detail, and focused on resolving our issue.

Cristian was super helpful. He was incredibly knowledgeable, communicative, and made the entire process seamless.

Had routine tune-up on air conditioner unit that was running perfectly fine before service -with my outside unit, I felt tech kept wanting something to replace/repair – when declined recommendation(s) of wire cover and something else I cannot recall, tech inquired why and I said, "I do not have it" and he stated "can I ask what is going on" first red flag, why are you asking me such a question? Inside AC Unit – tech put 2 gallons of water @ once in tubing system in inside unit – (SHOULD HAVE ONLY PUT 1-2 CUPS) stated I had clogged – went to see and did not see any water backed up nor in drain pain – he stated oh, it's going through now – AC won’t come back on until unclog – need to blow out – cost $402.00 OVERCHARGED – Wanted to cut open box on top to look in to see if there were any bacteria – I declined – now after blowing out asked to sign statement that company not responsible for anything that may go wrong – WAS NOT ADVISE OF THIS BEFORE CHECKING FOR CLOG – MAY HAVE DECIDED TO END TUNE UP -AC stopped working 30 minutes after his departure – whole unit shut off – called back before noon – took 2 ½ hours to return – personnel/tech were pleasant but felt swindled – supervisor called me to discussed – i requested refund due to unit working perfectly fine – had been called at least twice a month asking me to do tune up – refund request denied but felt he could have provided discount – stated he would not charge me a service fee on next visit, i do not feel comfortable using again.

very informative. very nice. hard worker

When I looked for help with my heater, Comfort Experts responded immediately. Then they got someone here quickly. Garrett was quick & efficient. He explained things clearly and showed pictures. The pricing was excellent.

Justin is a great guy. Friendly technician. Fixed the problem and explained what had happened on the previous repair (that was not working). Would recommend Justin anytime!

Ian was a true blessing today! Im a New homeowner and only been in my home since April. So it was a huge surprise that i was having issues with my toilet backing up into my tub! Recently I had a great referral from Angies list and decided to do the same to find a plumber. Comfort experts were the first to call and Rebecca was extremely helpful in setting appointment. Within the hour I had a knock on my door and was greeted by Ian and his personable smile! Although I was hesitant to proceed after the quote Ian assured me that he was knowledgeable and his integrity spoke volumes! He treated me like a human being first and customer second which confirmed I made the right choice in moving forward with him completing the repair. Furthermore, Ian kept me informed with exactly what he was doing and completed the job in under an hour. In speaking to him I found out he was a Veteran which further explains why I absolutely love this guy! Ian you ROCK and I really appreciate you!

Zak was simply AMAZING…very knowledgeable and helpful. .was polite and professional and just a pleasure to work…thank you Zak!!!!

Wade is great very professional and kind.

Ian was very prifessional and courteous. He perforned hus dury in a very timely manner

Very informative

Organized, efficient and knowledgeable technician. Polite and curteous as well.

Cody was absolutely amazing! Not only did he find the issue and fix it but he also gave me lots of information about how to care for and operate the a/c unit in our new home. I am so appreciative of the time he took to show me what was wrong and explain everything to me. I would highly recommend him to anyone i know and would hope to get him again if i run into anymore issues.

Cody was very informative, answered all the questions I had, and was busy the whole time he was here. He also had a very happy and fun type of personality. Would have no reservations with having him back out if needed.

Nathaniel from Comfort Experts did an excellent job with my electrical inspection. He was quick, thorough, and professional, ensuring everything was checked properly while maintaining a polite and friendly demeanor. Highly recommend their service!

Great company

Jerred Gomez was absolutely professional, patient and detailed. Thank you Jerred for the wonderful service!

Tyler was very professional. He listened to my concerns and checked them out. He didn't mind answering my questions. Thanks Tyler