Serving Watauga, TX & Surrounding Areas Since 1962
Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Good morning sunshine ! Mr Cooper is a great addition to this organization! He showed up on the expected time. Very friendly and knowledgeable. I would always recommend Hobson Air / Comfort Expert to take care of any of your needs to keep your home up and going! Thank you for your support and efforts!
Cody was amazing. Showed up on time and found problem right away. Had me cooling and comfortable again in short period of time for a very reasonable price! Comfort Experts will be who I call from now on!
Wednesday, 5/21/25 My experience with Comfort Experts was very good. We were able to schedule a tech to come out the same day. The technician was friendly (and talkative) and gave a knowledgeable report of the issue, then showed me the readings spent time explaining why they were bad and why he came to his conclusions. I needed a new system. The salesman did a great job of explaining our options with the pros and cons of each. Their professionalism sealed the deal. They were able to schedule the install for two days after the purchase. The techs that installed the system were just as friendly and professional as the others. They finished the installation in one day, so we hada cool air and a new system for that night.
Thank you for your help and quickly responses to fix our system.
Saturday, 5/24/25 The system stopped working, so we called them back out. Justin Pennington came out to assess the issues and was able to fix the problem to get the system working again. It was very knowledgeable he kind of snow what was going on and explained what he was doing.
I'm still very pleased with Custom Experts. They sold us a good system and they backed it up!
Saved Us a Ton by providing a 2nd opinion, spent extra time troubleshooting our system that was working. Could not find any issues. Garrett and Danny explained everything they were doing and did a great job.
Jerred Gomez and Cooper did an excellent job servicing my AC unit this week. They thoroughly asked questions to diagnose the issue I was having and did not rush the process. Their service was top notch, even went above and beyond to clean my units coils with my hose free of charge. Thank you for the professional and top notch service!
Five. Stars don’t begin to give the awards with this company and its employee deserve. I just met Mark D. today for the first time as he came out to inspect my failing outdoor air conditioner unit, he was remarkable in his assessment he was thorough to the point that he got more fixed than I even knew was wrong. And by the grace of God, he had all the necessary parts already on his truck. Just a delightful man that knew what he was doing, and was so confident in the company he works for. If I had a ribeye steak, got a throwing one on the grill for him just to be able to accommodate him in something better than a soft drink or a glass of water. I would invite him back anytime as a guest and I joined as a member for upcoming service calls and repairs if needed, and would do so in a heartbeat at any time the prices are very fair for all that you get, and I would recommend them to absolutely Anybody. And it’s wonderful to know that I did business with a company that supports the people who have served in the military . Mark D. Is Outstanding at his job, I recommend anybody reading this to go with this company when you need your heater air fixed outstanding at his job, I recommend anybody reading this to go with this company when you need your heat or air serviced.
Justin has now become our AC guy for life. I trust him and believe what he's telling. He's not just convincing me on an upsell. He looks at options for our situation and is honest with his points. Justin is now our AC for life. I'm a believer. Great guy, great company. I hope the company knows the caliber of tech they have with Justin.
Daniel was our installer. Very knowledgeable and very kind. He is a hard-working guy. He did a 50-gallon water heater by himself. He was on time as well. He answered all of our questions during the initial quote and during the installation. He took the old water heater and cleaned as he went along. Took that other trash with him. I would recommend their service to anyone based off of our experience.
Jarred & Cooper were beyond helpful. After they assessed what needed to be done, Jarred explained the solution so that I felt confident going forward with the project. After completion, they both explained what was done to complete the job. I can easily recommend them both; and, without a doubt recommend the company. Thank you again guys. You were exceptional
Watauga AC & Heating Services
The purpose of your heating, air conditioning and ventilation system is to provide a comfortable and safe environment inside your home. This could be anything from keeping your home heated or cooled at your preferred temperature to improving the indoor air quality and circulation of your home to help fight against respiratory and other illnesses. Can you guarantee that your unit is running at its full potential and successfully providing the ideal comfort and safety for your Watauga home? If you answer “no” to this question it is time to have your unit inspected. Call us today at (817) 341-5149 to schedule your inspection!
Watauga AC Repair & Replacement
If your unit is unable to be repaired and has to be replaced, we’re here to quickly get a new unit put in so you can get back to the comfort you deserve. All you have to do is choose a new system! We provide a wide range of HVAC units to choose from so we know that you will be able to find a new system that caters to your needs.
Our 5-star online reviews show that we are dedicated to customer satisfaction. We have made it our goal to leave you saying that you had a good experience with our company. We take pride in the work we do and always back our work with a 100% customer satisfaction guarantee. You will always be left satisfied and we will always leave knowing we have successfully assisted your family with your Watauga AC repair needs.
Here For All Your HVAC Needs
Comfort Experts, Inc. has made it our mission to keep Watauga families comfortable all year long and assure that your home is a safe environment. No matter the issue with your heating and cooling systems, we’re here to help. By offering AC inspection and repair, we can diagnose a malfunction quickly and fix the problem, returning your system to peak performance.
In addition to heating and cooling, we specialize in plumbing and electrical services so you don’t have to worry about hunting down multiple contractors. We take care of all your HVAC systems from start to finish. For the most comfortable call you’ll ever make, we’ll be here 24/7 at (817) 341-5149!
Recent Jobs and Reviews in Watauga, TX
Rated 4.8 out of 5 stars based on 38 customer reviews
Garrett was knowledgeable and answered all my questions. Friendly and ensured all my concerns were addressed. Great service!
Renee – Watauga, TX 76148
Small leak
Zachery is your man ! He’s good. But the price is too high
Angelo – Watauga, TX 76148
Disappointed
No one caught that my unit was still under warranty and tried to sell me thousands in a new unit. I got a second opinion and right away saw my unit still was under warranty. Coils ordered, Freon filled up, and will be replace all for under $2k.
Lorenza – Watauga, TX 76148
My First time using this company.
The tech was a fantastic guy who knew what he was doing. I highly recommend this guy. The only negative was way over priced ! A fair price would’ve been $350.00 but I paid $694.00. My opinion shop around for a cheaper rate of go on utube learn to do it yourself.
Angelo – Watauga, TX 76148
Excellent
Very knowledgeable and professional
Michael – Watauga, TX 76148
Technician was excellent, communication not so much
Service was good. Communication with office wasn’t good though. I booked an appointment for the 8 AM to 12 noon window and then I was asked to pay the $99 service fee upfront to guarantee my time so I did. But nobody showed up until close to 130.
David – Watauga, TX 76148
Professional job
Knowledgeable and kind. He was in our attic almost 5 hours in 100° heat and still was able to be kind and professional.
Debbie – Watauga, TX 76137
explained what needs to be done in a way that we understoodRandy – Watauga, TX 76137
Thanks Daniel
Daniel answered all of our questions. He gave us 2 options to choose from. Great job Daniel.
Debbie – Watauga, TX 76137
Review
We called at 2:00 pm and Daniel was in our house by 5:00 pm. He explained the issue of our AC he got is fixed right away. Daniel was very professional and has a great work ethic. Thank you!!
Lorenza Trichel – Watauga, TX 76137
Great
She's very professional in answering my call
Ruth – Watauga, TX 76148
Excellent service!
Cody Brooks was amazing—professional, thorough, and knowledgeable. I will be asking for him by name next time.
Julie – Watauga, TX 76148
Review
Cody Brooks was knowledgeable and professional. He was thorough and made sure everything was in perfect working order. Thank you, Cody.
Julie Huff – Watauga, TX 76148
Everything was checked
Brock made sure our AC was ready for the Texas heat
Randy – Watauga, TX 76137
Review
Brought and his assistant were fantastic. Service technicians. Got me squared away quickly. i'm extremely happy with their service.
Gary Davis Guitar and Vocals – Watauga, TX 76137
Fast , friendly and affordable
Needed help with pipe issue due to winter storm. Quickly diagnosed the issue and fixed it within minutes of arriving on site.
Felicia – Watauga, TX 76148
Most excellent service
Zac solved all problems & provided a better, more cost-effective long-term option to protect my system & address my allergies.
Susan – Watauga, TX 76148
excellent service Susan – Watauga, TX 76148
Excellent!
Tyler was very professional and courteous and was able to provide me the info needed to get my issue resolved.
Juan – Watauga, TX 76148
Happy Camper
Efficient thorough courteous!
Audrey – Watauga, TX 76148
Excellent Service!
Steven was very knowledgeable and thorough!! He communicated everything he found in a very professional manner! I would definitely recommend Comfort Experts to everyone!!
Mike – Watauga, TX 76137
5 stars Alice – Watauga, TX 76148
ReviewVincent Crisostomo – Watauga, TX 76148
Excellent service!
Blake was fantastic and very professional.
Julie – Watauga, TX 76148
Excellent service
Wet professional and polite
Rocky – Watauga, TX 76148
Great service
Friendly, knowledgeable and helpful. Answered all my questions and addressed all my concerns.
R – Watauga, TX 76148
Good job
Great job
Alice – Watauga, TX 76148
WOw! Awesome again!
Jhordan was the icing on the cake!!! So, about twenty years ago, my a/c went out. Comfort Experts were the ones who did the replacement. Fast forward to late last week, the old unit has decided to retire… Comfort Experts to the rescue! From the service tech who got my old unit to limp by for a few more days, to the salesman who explained all the options and didn’t try to sell me stuff I didn’t need, nor the most expensive packages, to the highly professional installer extraordinaire, Jhordan! Here’s to great service from a great company!
Upon arrival condensor was off and indoor unit was running Performed evaluation Indoor coil has sever build up of dirt/calcification on under surface and deep into the coil – 0 light showing through coil Reccomended cleaning – not guaranteed to remove all the build up due to calcification – performing the process would also have high caution to coil integrity Both indoor and outdoor motors are overheating Indoor motor has loose rod/bearings – video uploaded Indoor motor cage has severe build up affecting system performance Reccomended both indoor and outdoor motors with cage cleaning Indoor motor OEM with bracket rubber seals – original will tear apart from degradation Primary electrical control unit (high voltage) has pitting and burns Reccomended new control unit Due to severe build up affecting airflow and system performance – unable to accurately determine refrigerant Leaked searched outdoor and top of indoor coil – no leaks found during operation, but cleaning coil could indrodu
Performed evaluation Upon arrival system was cooling – holding 72 on thermostat Found primary drain line clogged after testing – turns off compressor once saftey switch has been activated – filled with just 2 cups of water from gallon Cleared line and installed microbial drain pan treatment strip System left on cool at exit
On arrival system running and cooling as intended producing adequate delta. Indoor unit passed all electrical testing. With customers permission I installed a drain treatment strip, 20 by 20 April aire filter upgrade, an iaq 200, and sprayed sanitizing spray through ductwork and system. Outdoor unit passed all electrical testing. System running and cooling as I left.
Performed evaluation Upon arrival indoor system was not operational Found high voltage power to low voltage on transformer not operational Due to status of system functionality caused by age/condition of system and home surge. more reccomendations can be made after transformer has been replaced once power has been restored Further diagnosis will be reccomended Reccomended transformer Scheduled comfort advisor Tomorrow 05/07/25 5pm-7pm
Watauga, TX 76148
Zak L.
Arrived for CTU filter ok but should be replaced relatively soon Drains are clear Blower and coil free of dust but there is bacterial growth in the air handler that should be eliminated with a UV system Delta is fine Washed condenser coil Replaced dual run cap under warranties Compressor exceeding LRA slightly and should have a start kit added to start correctly Defrost board has a slight hot spot and should have surge protection added to prevent premature failure of components Homeowner will discuss options with his wife and get back to us
For this super tune-up I inspected the customers air handler and condenser, all equipment was measuring within manufacturer's specs and running well. I tightened up all the high voltage connections as some of the lugs were loose. All in all the system is functioning well in both heating and cooling modes.
Watauga, TX 76148
Jake S.
Came to job to give quote on making junction boxes in attic And also doing a panel change or just adding a disconnect
For this cooling tune-up I inspected the customers air handler and condenser. All equipment was measuring within manufacturer specs and running well with the exception of the compressor overamping on startup. I highly recommend a start kit to lower and keep amp draws down especially during the hotter months.
Watauga, TX 76148
Zak L.
Arrived for CTU Filter fine Drains clear Declined pan strip Blower very dusty and the coil has bacterial growth Declined cleaning and UV system Washed condenser coil Capacitors, motors, and refrigerant fine Insulation is inconsistent through the attic but under code throughout Declined adding more today
NOT A CALLBACK. customer had pinhole leak in copper in wall behind toilet. I was able to repair it after pulling toilet. Will return tomorrow to replace toilet flange and reset toilet.
Tune up on 2015 Coleman heat pump checked all components and operation of equip,ent attic needs to have insulation added. Filter is upgraded and uv light has been added. No compressor saver
Customer had blocked kitchen drain I was able to successfully clear with sewer machine as well as 2 angle stops I replaced with new quarter turn stops.
For this evaluation the customers system was only blowing out hot air, with the indoor and outdoor both running. The heat pump was only running in heating even with a call for cooling. There was not 24V between C and O, and when I bypassed the thermostat the system started cooling indicating the Nest thermostat was bad.
Performed super tune up Condensor is clean – replaced filter Delta 14 Performed evaluation System is low on refrigerant Leaked searched and found leak in indoor coil – video uploaded Reccomended coil replacement Reccomended refrigerant Reccomended insulation Reccomended duct cleaning Reccomended soft start kit for new system Reccomended April air kit for new system – current system has 1 inch filter base Comfort advisor scheduled 03/14/25 9am-10am
Watauga, TX 76148
Zak L.
Arrived for STU replaced filter Drains clear Furnace components fine Blower and coil dusty from bypass air Washed condenser coil Capacitors, motors, refrigerant, and start kit all fine Recommended full system cleaning with IAQ upgrades. Homeowner will discuss with her husband and get back to us
Customer had whole home blockage that I was able to clear from outside clean out. Upon camera inspection everything looked good aside from aging cast iron.
Watauga, TX 76148
Beverly M.
Plumbing work –Pressure test — leak search – by Adam B
2/3/25 Need to return tomorrow morning to complete the additional work for this job. Will pick up materials needed for all repairs 4 hour job
Watauga, TX 76148
Mike R.
On this visit I looked at both the cooling and heating. The system has a 30° td in heating. The system in cooling has a td of 20°. Today I replaced the the filter and cleared out the drain with 1 gallon of hot water and viniger. The system test in tolerance in cooling and both modes of heating.
