Comfort Experts promises customer service that exceeds the expectations of Watauga TX residents.
Call us now at:(817) 341-5149. We’d love the opportunity to earn your business as we have with your neighbors in Watauga TX.
Jhordan was the icing on the cake!!! So, about twenty years ago, my a/c went out. Comfort Experts were the ones who did the replacement. Fast forward to late last week, the old unit has decided to retire… Comfort Experts to the rescue! From the service tech who got my old unit to limp by for a few more days, to the salesman who explained all the options and didn’t try to sell me stuff I didn’t need, nor the most expensive packages, to the highly professional installer extraordinaire, Jhordan! Here’s to great service from a great company!
Very friendly service and super helpful.
We have used this company for all of our HVAC needs. This is the second unit they’ve installed. Very professional, knowledgeable, and friendly
Mark was great! He took me thru the steps and tips of keeping my A.C. System running great. Thanks Mark!!
Response from Comfort Experts Inc.:
Response from Comfort Experts Inc.:
I wish everyone was as prompt and polite as Ryan. Would absolutely call back if necessary.
Tech arrived for a HTU. Upon inspection the capacitor was within specs. The contactor was in working condition. The system did not appear to have Surge Protection. The filter was dirty and replaced. The system had excessive growth throughout. There was growth on the blower motor wiring. This can lead to electrical problems. The drain system was clear and bleach was poured. A drain treatment strip was installed to help keep the drain system clean. A float switch was recommended. Customer was informed of the benefits behind repairs and the possibility of future problems. The system was functioning upon departure.
11/18/22 Upon arrival found system off. Customer was controlling his heat via the breaker on the air handler. I opened the air handler and found the transformer to the UV system was completely blown up and 120v wire was touching the metal on the unit. Thank god for grounding. I turned the breaker off and removed the blown transformer, and added a new one under warranty. I checked all the low voltage wiring to make sure they weren't touching each other and I trimmed some low voltage wiring that was exposed due to the electrical failure from the transformer. Reinsulated wiring and tested that the fan would turn on and off. Customer was satisfied and system was behaving as it should. Recommended a compressor saver and customer declined
Tech arrived for a HTU. Upon inspection the capacitor was out of tolerance. The contactor was in working condition. The condenser coils were clean. The guages indicated that the refrigerant was very low with a 55 degree Superheat and a piston metering device. A leak search was conducted and the leak detector indicated a leak at the evaporator coil. The customer would like to speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. Meeting set for Monday the 7th at noon. The system should only be run on emergency heat mode. The other modes can cause additional damages. The system was left in the off position per customer.
Tech arrived for a CTU. Upon inspection the capacitor was close to being out of tolerance and was replaced. The contactor was in working condition. The coils were clean. The Delta and refrigerant was at acceptable levels. The UV system was functioning. The drain system was clear and bleach was poured. The current electrical panel in the home is considered a hazardous panel. The dryer vent was also dirty. The dryer vent was cleaned today. The customer would like to get pricing on a panel upgrade from an electrician. The office will call and set up an appointment with the customer. The system was functioning upon departure.
Upon arrival found system running and Cooling. Tested system in Heating and found heating element working properly. Contactor for heating elements look good. All electrical wiring inside control panel with tight and clean. Blower motor was working properly and blower capacitor was within manufacturer specs. Blower wheel was very clean and the indoor cool look good with no rust found. Ran thermal camera over breaker panel inside home and found breakers for a heating and AC showing hot spots. Advise customer about the issue and customer stated that he will have his brother replace the breakers. I asked customer if they would like me to check the outdoor unit while I was here customer agreed. I evaluated the outdoor unit found dual capacitor within manufacturer specs. Contacted look good no Carpenter was detected. Refrigerant levels were within range. I found no issues with the system put system back into Cooling left system running and Cooling.
Arrived for STU indoor Heat strips in tolerance Blower dusty with some bio growth Coil clean Drains fine Filter fine Outdoor Cap in tolerance HSK good Compressor still exceeding LRA Backwashed coil Breaker to outdoor unit is 40 amps instead of 30 Declined all estimates
Upon arrival found system running and cooling. I evaluated the indoor unit and found rust on the coil. Blower motor was working appropriately within the data specs. Blower capacitor was outside of manufacturer's specs and requires replacement. Air filter was relatively clean and does not need to be replaced at this time. Drain line was clear and had no debris inside PVC. I evaluated the outdoor unit and found clogged coils. Kohl's were all so damaged and have deteriorated since install. Dual capacitor was with in specs. Removed dead lizards from control panel and checked all the wiring and found the wiring to be okay at this time. Refrigerant levels were low. Contactor was quite worn on the outdoor unit. I advise customer about system replacement due to the age and system being low on refrigerant. System is a heat pump and I explained to the customer how the heat pump operates in the winter time. I also examine the ductwork in the Attic for a hotspot and cold spot in the house in two d
Tech arrived for a STU. Upon inspection inverter board appeared to be functioning. There is no testable capacitor on the system. The contactor was in working condition. The system did not appear to be equip with surge protection. This is recommended to protect the board and outside electrical components. The Delta and refrigerant was at acceptable levels. The filter was clean and the duct system was dirty. There was growth present on the blower motor wiring. A UV system can prevent this growth from accumulating further. The drain system was clear and bleach was poured. The drain was draining slowly. The customer was informed of the benefits behind adding surge protection and improving air quality in the home. The customer may call the office to schedule upgrades. The system was functioning upon departure.
Need to ditch 32 ft in dirt and 25ft in cement for main drain line for master bedroom. Will need to get shower and toilet and vanity hooked up to main drain and vents for all Will have to run supply water to new bathroom from washer to ruff in the supply water. Will need to make a hole in the wall to get the main drain ran out of the home. Need to pull all permits. Will also have to get dig test out to check for utilities. Need to get complete estimate and call customer back