Local Reviews
for Keller, TX
Our Reviews by City
Great work
William - Keller, TX 76248
Great job!
Thank you
Kalli - Keller, TX 76248
Problem was fixed quickly and well explained.
Awesome Service
Sharon - Keller, TX 76248
I called about my A/C blowing warm air and the young lady I spoke to was very helpful. She made arrangements for a technician to come to home. Diego arrived the same day and checked my unit and within 30 minutes he made the repair! He was very courteous and thorough! I appreciate everyone at Comfort Experts!!! God Bless
Great service
Will - Keller, TX 76248
Prompt service that delivers. Great job by the technicians Mike and Dennis!
They do it all!
Kathy - Keller, TX 76248
Not only does Comfort Experts handle my air conditioning needs, but Mark has also been a HUGE help with the plumbing and electrical issues at my house! He answers all my questions and on the rare occasion he has to do further research before answering, he is honest and tells me why he doesn't have an answer at the moment. Thanks for keeping it real Mark... I greatly appreciate you!
Nice guy
Lou - Keller, TX 76248
Ryan was friendly, knowledgeable and explained thing well!
Excellent Service
John - Keller, TX 76248
Mark did a great job and I appreciate the prompt service.
Excellent service!
Staci - Keller, TX 76248
Both Mark D. and Cody J were exceptional techs who took the time to do a very thorough review of my home HVAC system. They were extremely professional and I felt they were being genuine, honest, and considerate. I will absolutely request them every time. Good guys.
Excellent Service
Sharon - Keller, TX 76248
Javier gave me excellent service today! I have never been disappointed with the service I receive with Comfort Experts!! Thank you for your service!!!
Great service
Ronald - Keller, TX 76248
Great service as usual
Great follow-up!
Katherine - Keller, TX 76248
On 09/22, Joel came to repair my broken AC unit. He thoroughly checked the unit and determined parts needed to be ordered. He hated leaving me without AC, as it was the hottest, first Fall weekend on record. He was considerate, compassionate and did everything in his power to ensure the parts were expedited. He returned on 09/25 and quickly and successfully repaired the unit. Thank you for all you do Joel! Your customer service is a breath of fresh air!
Great Service
Sharon - Keller, TX 76248
I am very satisfied with the service I receive from Comfort Experts!
Service was great
Dave - Keller, TX 76248
Very thorough
Great
Dale - Keller, TX 76248
Mike's very good at his profession an asset to comfort experts
Outstanding service!!
Tim - Keller, TX 76248
Yaz is the consumate professional! Not only did he make sure my system was working correctly, he suggested an addition that will make my compressor run longer and happier. Please send Yaz to my house from now on! He is an amazing asset to your company.
Amazing service
Shiraz - Keller, TX 76262
Professional, went above and beyond (as usual) and handled a tricky problem!
Very thorough, clean and professional
Jeff - Keller, TX 76248
They did an excellent job installing our new system. Went over and beyond expectations
Very professional
Beverly - Keller, TX 76244
I have no opinion
Thorough and complete. Quick to respond to replace the old unit.
Ronald - Keller, TX 76248
Satisfied customer
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback!
Great service
Ronald - Keller, TX 76248
Very professional
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback!
👍🏻👍🏻👍🏻
Beverly - Keller, TX 76244
Service was awesome technician was professional and polite people I talk to on the phone to set up Service they weren't just pleasant they were knowledgeable and professional all in all Great job
This is how it’s done!
Austin - Keller, TX 76262
Showed up and diagnosed the problem in 15 minutes, AC was on 5 minutes later - on a Saturday! Professional, informative, and very courteous. Well done! Conner was extraordinary!
Response from Comfort Experts Inc.:
That is awesome and exactly what we are going for!! Thank you!!
Great Service
Sharon - Keller, TX 76248
After the installation of my AC/Heating Unit, I experienced an issue with the drain pan after the city inspector's visit. The pan was not draining, so I called and spoke to Laura and she told me someone would be out to check (this was on 7/21/21). After checking the pan again, I found it was filling up, so I purchased a siphon and started draining the water in a bucket. I thought the drain might be clogged, but the water kept filling the pan. I called on 7/26 and talked to Laura and explained that the pan was close to over flow. She assured me that someone would be out to look at it. Later, Simon came and looked at the issue and drained some more water. He told me that he cleared the pipe, because it was clogged. Because I was paranoid about the issue, I checked the pan and it was full of water. I called and explained the situation and was assured that someone would come out. Simon came later and worked on the problem. After a while he told me he corrected the drainage issue and left. I checked again first thing the next morning and the pan was dry (no water). I was very happy!!
Response from Comfort Experts Inc.:
We are so glad to hear that we got your issue taken care of. Thank you for choosing Comfort Experts!
Very efficient
Staci - Keller, TX 76248
He did a great job and didn't try to sell me anything, which is refreshing. The door fell off the unit, he put it back on along with a screw to hold it in place, now it works.
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback Staci!
Great Service
William - Keller, TX 76248
Great job by Casey. He not only fixed our air conditioning, but he also identified an outside gas leak and sprayed a wasp nest for us. Thanks.
Response from Comfort Experts Inc.:
We are so glad you called us for your ac services, thank you for the 5 star review!
colby.finch@acgenius.com
On arrival the system was running and heating producing a 20 degree delta. The indoor unit had clear drain lines and a clean blower and coil. Outdoor unit passed all electrical testing. I replaced the customers uv bulb and updated their membership to the newest maintenance plan.
Lisa M.
Zak L completed heating system service call.
Zak L.
Arrived for service eval Thermostat wire is broken and not passing W Tried the white, brown, black, and orange wires no signal Customer will have the electrician replace the wire as he was the last in the six and ran new wire to the outlets behind that same wall
Lisa M.
Ryan S. completed Master Bedroom unit heating tune up.
Lisa M.
Ryan S. completed Master Bedroom unit heating tune up.
Ryan S.
Performed htu, defrost control board is scorched front and back, needs to be replaced to prevent system breakdown, the airhandler is in poor condition, the bottom is completely rusted due to drainage issues, the blower wheel has rust on it, ducts are not connected properly, causing efficiency decrease. Recommend sealing plenum, replacing defrost control board, and replacing airhandler while we are having end of the year discounts on replacement. Customer wants to overview information and get back with us.
Ian C.
Clogged toilet could not clear with toilet snake had to pull toilet and run big snake Found roots in cust pipe Also found separation in pipe Plumbing will clog again until broken pipe is fixed
Tyler L.
Tyler L completed electrical tune up cleaned out main electrical panel found that there were two wires under one lug after I was done at the main I went to a sub panel inside of their Barn that they used as a office that panel looked just fine it just needed a couple of blanks to fill in the gaps between breakers I then checked out the sub panel inside which looked perfect I also check the plugs GFCI and everything was wired correctly their smoke detectors were taken down but that is because they keep having power outages and the smoke detectors will not stop beeping until power comes back on I also recommended a search protector due to these outages and the fact that the search protector that's plugged into their TV has tripped before
Alec G.
Upon arrival customer stated that ac had been working since he got his new system installed and they just tried to turn the heating on and it never worked During inspection discovered that fuse was blown and after replacing it allowed the cooling side to power back on but when switching to heating the fuse would immediately pop and discovered that W off of the tstat was not wired to anything, tried to trace diagram back and could not find source of the heating issue all showed customer that W was no wired together and that his drain switch was never wired in the were just tucked into the cabin Let customer know he needs to contact company that installed the air handler and get them out to look at the wiring on the system
Tyler L.
Tyler else completed electrical evaluation opened up and maintain connections were very loose but everything is fine now I also tested the books inside of the home all of which were wired correctly and geocent in the kitchen and bathrooms I changed out a couple of light bulbs
Zak L.
Arrived for service evaluation System is having airflow and refrigerant issues Full system cleaning and or coil replacement recommended System replacement recommended due to age and cost of repairs
Zak L.
Arrived for AHC #solar Replaced filter Drains clear but missing safeties Blower and coil are dusty and inefficient No surge protection Furnace functional Control board and Igniter close to failure Cleaned condenser Motor Amp draws are fine but the compressor is exceeding LRA at start and should have a hard start kit installed Refrigerant levels are fine
Ryan S.
Replaced zoning board on unit. Unit running normally.
Ryan S.
Ran heating tune up. All components worked normally. Found downstairs units drain to be clogged. Also found thatcneither furnace had sediment trap installed. Ducts were dirty and recommended a cleaning. Also found biological growth on supply plenum, and recommended uv systems. Removed drain at sink and cleared drain line. Found no other issues at this time.
Mike S.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned both outdoor units. Changed filters.
Ryan S.
Found system operating normally, customer showed me video of systems issue, found that after a reset the zone board was flickering on and off causing the system to short cycle. Neither system has appropriate drain protection and the dual run capacitor is out of tolerance. Recommend replacing 2 zone control board.
Ryan S.
Mike S.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned outdoor unit. Changed filter.
Brock S.
Upon arrival system was in working condition. Secondary drain line was dripping. Looking at the indoor unit primary drain line was backed up and led to house plumbing. Took apart primary drain line , cleaned it out , assured no back up in house plumbing. Reconnected primary drain line. Assured no more back up. Recommended a pan strip client agreed. Left system in working condition. Thank you for choosing comfort experts.
Kellen M.
Rheem gas 5 ton r22 horizontal attic upstairs unit. Discussed with the customer over the phone the many issues I've found. Customer was not surprised as he's been aware of the issues for a while. We've installed 2/3 units. Customer desires an updated quote on the system along with other home benefits upgrades such as a new ladder for easy attic access, a home surge protector and an attic tent (emailed that information to customer). I reached out to Sales manager to allow him to touch bases with the original CA that had given a quote on this system in the past. Sales manager assured me that the information will pass on accordingly.
Alex D.
Install 36k hz heat pump with standard filtration Alex D - install complete
Aaron W.
Arrived to units drain switch tripping ,upon inspection of system I found that the defrost control board was showing signs of burn marks,contactor was also showing signs of wear too,customers system was low on refrigerant also,customer chose to have a comfort adviser come out tomorrow from 3-5
Dennis C.
Upstairs: system tripping on high pressure, condenser coil dirty. Cleaned condenser coil system is operating at this time.
Aaron W.
Arrived to units cap and fan motor faulty ,replaced and left system cooling
colby.finch@acgenius.com
On arrival the system was not turning on. We jumped r to g on the thermostat and the system came on. This confirmed that the thermostat needed to be replaced. Once we reset and programmed the thermostat the system turned on and began cooling. Thanks for choosing comfort experts and have a great day!
