Local Reviews
for Keller, TX
Our Reviews by City
Nice guy
Lou - Keller, TX 76248
Ryan was friendly, knowledgeable and explained thing well!
Excellent Service
John - Keller, TX 76248
Mark did a great job and I appreciate the prompt service.
Excellent service!
Staci - Keller, TX 76248
Both Mark D. and Cody J were exceptional techs who took the time to do a very thorough review of my home HVAC system. They were extremely professional and I felt they were being genuine, honest, and considerate. I will absolutely request them every time. Good guys.
Excellent Service
Sharon - Keller, TX 76248
Javier gave me excellent service today! I have never been disappointed with the service I receive with Comfort Experts!! Thank you for your service!!!
Great service
Ronald - Keller, TX 76248
Great service as usual
Great follow-up!
Katherine - Keller, TX 76248
On 09/22, Joel came to repair my broken AC unit. He thoroughly checked the unit and determined parts needed to be ordered. He hated leaving me without AC, as it was the hottest, first Fall weekend on record. He was considerate, compassionate and did everything in his power to ensure the parts were expedited. He returned on 09/25 and quickly and successfully repaired the unit. Thank you for all you do Joel! Your customer service is a breath of fresh air!
Great Service
Sharon - Keller, TX 76248
I am very satisfied with the service I receive from Comfort Experts!
Service was great
Dave - Keller, TX 76248
Very thorough
Great
Dale - Keller, TX 76248
Mike's very good at his profession an asset to comfort experts
Outstanding service!!
Tim - Keller, TX 76248
Yaz is the consumate professional! Not only did he make sure my system was working correctly, he suggested an addition that will make my compressor run longer and happier. Please send Yaz to my house from now on! He is an amazing asset to your company.
Amazing service
Shiraz - Keller, TX 76262
Professional, went above and beyond (as usual) and handled a tricky problem!
Very thorough, clean and professional
Jeff - Keller, TX 76248
They did an excellent job installing our new system. Went over and beyond expectations
Very professional
Beverly - Keller, TX 76244
I have no opinion
Thorough and complete. Quick to respond to replace the old unit.
Ronald - Keller, TX 76248
Satisfied customer
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback!
Great service
Ronald - Keller, TX 76248
Very professional
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback!
👍🏻👍🏻👍🏻
Beverly - Keller, TX 76244
Service was awesome technician was professional and polite people I talk to on the phone to set up Service they weren't just pleasant they were knowledgeable and professional all in all Great job
This is how it’s done!
Austin - Keller, TX 76262
Showed up and diagnosed the problem in 15 minutes, AC was on 5 minutes later - on a Saturday! Professional, informative, and very courteous. Well done! Conner was extraordinary!
Response from Comfort Experts Inc.:
That is awesome and exactly what we are going for!! Thank you!!
Great Service
Sharon - Keller, TX 76248
After the installation of my AC/Heating Unit, I experienced an issue with the drain pan after the city inspector's visit. The pan was not draining, so I called and spoke to Laura and she told me someone would be out to check (this was on 7/21/21). After checking the pan again, I found it was filling up, so I purchased a siphon and started draining the water in a bucket. I thought the drain might be clogged, but the water kept filling the pan. I called on 7/26 and talked to Laura and explained that the pan was close to over flow. She assured me that someone would be out to look at it. Later, Simon came and looked at the issue and drained some more water. He told me that he cleared the pipe, because it was clogged. Because I was paranoid about the issue, I checked the pan and it was full of water. I called and explained the situation and was assured that someone would come out. Simon came later and worked on the problem. After a while he told me he corrected the drainage issue and left. I checked again first thing the next morning and the pan was dry (no water). I was very happy!!
Response from Comfort Experts Inc.:
We are so glad to hear that we got your issue taken care of. Thank you for choosing Comfort Experts!
Very efficient
Staci - Keller, TX 76248
He did a great job and didn't try to sell me anything, which is refreshing. The door fell off the unit, he put it back on along with a screw to hold it in place, now it works.
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback Staci!
Great Service
William - Keller, TX 76248
Great job by Casey. He not only fixed our air conditioning, but he also identified an outside gas leak and sprayed a wasp nest for us. Thanks.
Response from Comfort Experts Inc.:
We are so glad you called us for your ac services, thank you for the 5 star review!
Great Service
Sharon Saul - Keller, TX 76248
Being a customer for over 10 years, I have complete confidence in Comfort Experts and the service they provide.
Response from Comfort Experts Inc.:
Sharon, thank you for sharing your gratitude and appreciation with us! We're very grateful for our loyal customers like yourself. Thank you for calling on us time after time!
Amazing tech. Great service
Tim - Keller, TX 76248
He was the consummate tech. Knowledgeable, professional, friendly, respectful, a total blessing
Great service
Randall - Keller, TX 76248
He was friendly, knowledgeable, and got the job done
Great and honest
Rita - Keller, TX 76248
Great service, same day
Janet - Keller, TX 76248
Mark was very nice and courteous and explained everything in detail. I would gladly request him for future service.
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5/26/23 ZAK L - Arrived for service eval Coil completely frozen Disconnected condenser and turned on the blower to defrost coil Water pushed out drain switch and leaked onto the attic floor a bit Filter is new Verified airflow Checked refrigerant Low refrigerant Coil leaking No warranties due to home ownership change.- Rob H is trying to verify if warranties are valid but unlikely. Unblocked secondary drain line CA set for today 6-8 Recalled service due to unexpected coil failure Sold LV 4 gas 48k horizontal $20,490 pd GoodLeap scheduled 5/27
Zak L.
Arrived for service eval Coil completely frozen Disconnected condenser and turned on the blower to defrost coil Filter is new Verified airflow Checked refrigerant
Mark W.
Hydro test. Can not give a price for replacement of pipe or repair of pipe without seeing the hole that the other person is going to put in the floor. Can talk more about the issues you are having at time of Hydro test Hydro test shows leak in drain will have to pull toilet to run camera Pulled toilet and run camera to see where leak is Found leak in kitchen sink drain has roots growing in it as well that is where the belly in the main drain as well
Mike S.
Both Indoor evaporator coil clean both compressors operating efficiently Both units clean and operating efficiently All capacitors within manufacture range now System cleaned outside Customer signed up for titanium membership 40 MFD capacitor used
Zak L.
Arrived for AHC #IAQ 6 year old trane furnace system No water safety on the system Duct work is dusty Coil and blower are fairly dusty as well Tons of biological growth in the supply plenum Furnace components fine Blower capacitor is fine Filter is fine Drains are clear Washed condenser unit Condenser fan motor is over amping Condenser fan cap is out of tolerance and likely to fail this summer - fan motor may be over amping due to capacitor functioning outside manufacturing specs Hard start kit recommended to lower starting amp draw to the compressor
Adam J.
Completed my thorough inspection, the indoor unit was inspected and found all connections were on properly, the drains were cleared and filter was switched. I would advise installing a treatment strip to each the incoming water from the evap coil to your drain line. The outdoor unit was washed, cleaned, and found the capacititor was within rating. I would advise installing a compressor saver to lower the starting amps from your compressor and a home surge protector to protect your electronics from unwanted power surges.
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Install 36k hz gas for upstairs system
Mike S.
Arrived on site greeted customer thanked them for continued membership and business. Moved to outdoor unit tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned condenser. Moved to indoor unit tested all components all measured within ratings and specs. Blower wheel has slight buildup recommend cleaning. Ducts were also excessively dusty recommend cleaning Level 1. Coil and drain are clean and clear at this time.
Matt B.
Upon arrival found system cooling. Customer stated that the system stopped running last night and started running this morning. The superheat was a little low and Tyler was out here a month ago when it wasn't very hot and the system was undercharged by 1 and a half lbs. superheat went from 30 to a target superheat of 9. Delta was at 20 when the system was left cooling and pressures looked good. Filter was clean and drains were good. Unprogrammed schedule on the thermostat which could have been a contributing factor to the system turning on and off sporadically. System was left cooling with a 20 delta and no further issues were found.
William M.
Sold lvl 1 gas system 36k attic upstairs only
Mark D.
Downstairs unit: Trane gas furnace with straight cool condenser installed in 2013. Gas flow and igniter are in range and working as they should. Heat exchanger is acceptable. All electrical connections are tight with no corrosion. X13 blower motor is acceptable. Blower wheel and evap coil are clean. 40/5 dual run capacitor and contactor are in range with no voltage drop. Compressor saver installed. Compressor and condenser fan motor are acceptable. Delta T at 17 degrees and subcooling is 8, both of which are in range. Upstairs unit: unit not cooling. Tech discovered windings in compressor are compromised. Short to ground is causing breaker to trip. Gas furnace and straight cool condenser installed in 2000.
Mike R.
System tune up showed over 10 furnace coupled with younger condenser and evaporator coil. Both side of the system are within tolerance and in working condition. System could benfit from 2 hard start kits and uv lights. Thank you for choosing comfort experts. God bless - Mike R.
Gavin V.
Came to call with both systems down except for upstairs system. Upstairs system amp draws and capacitor tolerances within range. Blower needs cleaning. Evap is corroded and rusted. Main bedroom unit has a restriction in the TXV and is not running properly. Capacitor has burnt wire. Amp draws and capacitor readings in range. Blower needs cleaning. Evap is corroded and freezing. Main living area is low on refrigerant and has a leak. Contactor is going bad and buzzing hard.
Ryan S.
Master bedroom system, original furnace, 4 year old condenser, 6 year old evaporator coil. Main system 2 years old completely. Systems operating normally, refrigerant levels in range, capacitor in tolerance, amps normal, changed filters. Drainline is clogged and running out secondary. Customer is going to make repairs.
Blake B.
Tech arrived at a 2 system Goodman tuneup. Upon inspection, the capacitors were within specs. The contactors were in working condition. The condenser coils were dirty and were hosed off to assist with air flow across the coils. There was no observed surge protection. The downstairs system disconnect was very difficult to remove and reinsert. The filters were dirty and were replaced. The heating systems reached complete ignition. The ducts were clean. The Deltas were within range. The drain systems were clear. There was no inline drain safety present. The customer was informed of recommendations today. He is busy this afternoon and will call back in to schedule another appointment for the 2 drain switches and 2 drain treatment strips. The systems were functioning upon departure.
Jeffrey B.
Arrived at location and spoke with home owner. Inspected indoor unit. Unit clean and in good condition. Electrical connections tight. Coil clean and in good condition. Blower wheel clean. Drain clear. Temperature delta within acceptable range. Recommended drain pan treatment strip with promotional pricing. Home owner agreed. Inspected outdoor unit. Electrical connections tight. Capacitor in spec. Fan and compressor Amp draw good. Refrigerant charge good. Coil in good condition. Washed coil. Membership renewed.
Zak L.
Arrived for STU #IAQ Filter fine Drains fine Coil has bio growth forming on one side Blower clean Heat strips in tolerance Washed condenser coil Capacitor fine Hard start kit recommended due to high startinng amp draw Running amp draws are fine Declined all recommendations
Zak L.
Arrived for STU #IAQ customer already has solar UV system on but outdated and should be replaced for full effectiveness - biological growth present all over the supply plenum Drains line have small amount of standing water - declined drain clear today Filter is fine Coil and blower are clean Furnace functional Washed condenser coil Capacitor in tolerance HSK is fine Amp draws are both fine
Mark D.
Arrived to no cool. Discovered transformer had failed. Replaced transformer and blower would not turn on. Upon further investigation discovered contactor on condenser unit had failed. Failed contactor had caused failure in transformer. Replaced both parts. System running in cool upon departure.
Blake B.
Tech arrived for a 2 system tuneup. Upon arrival the customer mentioned that the upstairs thermostat was cot cooling to the desplayed temperature. The attic systems were evaluated. The primary drains terminated at the same location and this location was clogged. It is suspected that the drain safety was tripped disrupting the signal from the thermostat. The customer decided to have the drain cleared today. The drain system was cut, cleared, tested, and functioning. The downstairs drain safety was working however it was too high and was not being tripped by the clog. This switch was lowered. The filters were dirty and replaced. The downstairs system blower capacitor was out of tolerance and was replaced. The heating systems reached complete ignition. The Deltas were within range. The condenser coils were dirty and were hosed off to assist with air flow across the coils. There was no observed surge protection. The upstairs system duel run capacitor was out of tolerance. This item was r
Mike R.
Tune up showed low system charge custemr is scheduled for comfort advisor for thrusday the 13th 6-8. 2 system replacement
Mark D.
21x26x47 plenum needs rebuilding. Customer has been given estimate. 11 year old Goodman gas furnace width straight cool condenser. Something heavy fell on unit detaching duct and damaging plenum and metal case around coil. Previous repairs have been made. Coil door does not fit on frame anymore and is taped to prevent air loss. Duct going to sons bedroom had no support and had 2 90 degree turns. I adjusted duct a bit and supported it from ceiling. Customer is aware that it will take a new plenum and some duct work to fully fix the problem.
Gavin V.
Outside unit contactor had crack in housing. Amp draws were in range. Start up amp draws were high, talked to customer about hard start kit and contactor. Capacitor was in tolerance. Inside blower and ducts were clean. Coil is well. Electrical connections are sound. System needs float switch. System left in working order
Steven S.
#iaq upon arrival for tune up on two 8 year old carrier systems they were on and cooling. Inspected outdoor units. Fan and compressor amp draws within unit specifications. Capacitors within tolerance. Refrigerant pressures good. Cleaning units. Inspected indoor units. Coils have slight corrosion buildup. Fans have dust buildup. Ignitors and flame sensors worn. Furnaces ignited and heated properly. Noted heavy rust building up on over 20 year old water heaters. Recommended replacement of water heaters. Left system on and cooling.
Mark W.
Hook up stove
