HVAC, Plumbing, & Electrical Services
Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Very knowledgeable, hospitable & answered all questions.
He was thoughtful, professional, very courteous, explained everything very well. Super nice guy!
Jake made great suggestions and asked good questions.
Cody was very thorough and explained everything he did. He was very professional.
Justin went above and beyond what was required of my service call! Very courteous, thorough, and explained everything he was going to do for repairs! Highly recommend
Our technician was amazing and diagnosed the problem promptly! Would HIGHLY recommend this company and all the people that work for them! EXCELLENT customer service!!!!!
I wish one of the previous annual service folks would have told us about the part that would have been beneficial to our system. Cody was great though.
Professional, courteous, good salesman, felt honest, and straightforward. We will specifically ask for Ian in the future.
Very professional, knowledgeable and helpful.
Very professional and knowledgeable
Very satisfied
I visited the site to assess the customer's query about the location of a 50 amp plug. Upon inspection, I found the 50 amp plug and discussed potential uses with the customer. They have a window unit they wish to connect, currently equipped with a 30 amp cord, but it was hidden under various items. The customer planned to verify the required amperage later. Additionally, there was a 50 amp plug under the panel, which turned out not to be a 50 amp plug. I provided a quote for adding a generator plug on the exterior, as the customer has a large generator and wants to connect it. I also quoted for labeling the panel and discussed surge protection and a soft start kit for the AC. I explained that using the generator with the AC is possible but needs further evaluation. I emailed the quotes and encouraged the customer to reach out for any electrical inquiries or to schedule the work.
Upon inspection, the home presented multiple plumbing issues requiring immediate attention. The shower floor exhibited a noticeable crack, and the shower head was dripping. Additionally, there was no filtration system in place, leading to significant buildup on all fixtures. The kitchen faucet required replacement, and the toilets were filling slowly. All shut-off valves were multi-turn, but only the master bath toilet valve functioned properly. A valve box behind the washer was leaking, and the water heater was in poor condition, necessitating an urgent replacement. Detailed estimates were provided and emailed to the customer for review with their spouse.
Upon inspection, the condenser coil was found to be heavily soiled, which was preventing the unit from functioning efficiently and cooling the house adequately. I meticulously cleaned the condenser coil from the inside out, ensuring all dirt and debris were removed. After the cleaning, I reset the system. Once the system was reset, it began to cool effectively. I left the system running to ensure it maintained the desired cooling performance. The house is now at a comfortable temperature.
Upon arrival, I discovered a lack of low voltage to the thermostat. Investigation revealed a failed transformer. The customer reported that a recent storm caused the outdoor unit to flip, leading to visible kinks in the copper lines. The compressor and fan motor were compromised. Additionally, the blower wheel and evaporator coil were heavily soiled. I checked all electric motors and scheduled a comfort advisor appointment for Tuesday morning. The outdoor condenser was installed in 2014, while the electric air handler dates back to 1992.
2025 Goodman Airhandler Checked and tightened all electrical connections Changed customer provided filter Drain was clear and draining at this time Blower motor and wheel were acceptable Evaporator coil has slight debris Biological growth is beginning to grow on blower wires 2025 Goodman Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Defrost board was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from the bottom of the unit Washed condenser coils from the inside out Waxed the top of the unit Recommended Micro Air Soft Start Kit or compressor saver along with UV 300 or UV 200
Phone arrival customer stated system is doing exactly what it did before and not cooling during evaluation found that the system was throwing an l6 code l6 code is Open start circuit lockout check dual run cap found that the 35.5 door in cap was reading 7.7 on the Herm side 4.5 on the fan side replace dual run cap reset system and left with system and cool
Upon arrival customer stated air conditioner would not come on but the blower would run during evaluation found the heat pump was tripped on high pressure cut off reset system checked pressures and cooling superheat and subcool were within range check system and Heating pressure shot up immediately checked air flow and static pressure was within manufacturer's range but noticed that the furnace was running as the same time as the heat pump causing the heat pump to go out on high head pressure check thermostat programming and found that the thermostat was set up to be a single fuel heat pump change setting to dual fuel heat pump so the furnace would only come on when needed check pressures and heating after changing thermostat settings found no other issues at this time left system on and in cool
2/3/26 Got hot water bk on a tankless working correctly…lacking long enough supply lines and conversion kit to turn on circ mode will return first call tomorrow to complete a lot 2hrs please
Making repairs on tankless wh and adding sediment guard please schedule for last call tomorrow
Upon arrival customer stated that the system would not cool, indoor would only blow warm air. During evaluation found that the system was out on high head pressure lockout. Found indoor filter in need of changing, the Heatpump was heavily compacted to the point where the coils were not visible. Replaced filter and washed condenser coils and ran system check, found no other issues at this time and left with system in cool
Arrived to no low voltage power. Found that the "r" wire to the outdoor unit was compromised and replaced wire with a spare in the same strand. Observed unit run for 45 minutes with no issues. System running and heating upon departure.
Changed defrost control board and performed function check. system ran in heating for 30 minutes with no issues. Outdoor unit was very dirty. Washed off outdoor unit and performed function check. System running
Need to order a defrost control board for Amana
Arrived to no heat. No power to thermostat. Found a popped 3 amp low voltage fuse. Replaced fuse and the system ran for about two minutes before popping the fuse again. Technician found two low voltage wires to the high pressure switch had rubbed and caused the insulation to wear down and expose the wire. Insulated the wires and performed function check. System ran for 30 minutes with no issues. System running and heating upon departure.
Upon arrival customer stated that the system was set to heat but the Heatpump would not run. During evaluation Heatpump came in and ran as should found no issues on the electrical side and had 110 degree temp split from ambient and lineset temp. Customer also stated the temp in the house never dropped below set point. Customer most likely had the thermostat set to emergency heat. Left with system running in heat
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Arrived to no cool. Found that 45/5 dual run capacitor and the compressor saver had failed. Replaced both parts under warranty. Performed function check n system running and cooling upon departure.
2022 Amana Airhandler Checked and tightened all electrical Customer did not have filter for changing at this time Drain was clear and draining at this time Blower motor and wheel were acceptable Blower plugs have Biological growth build up Evaporator coil was acceptable UV system is functional UV lamp is burned out and needs replacement 2022 Amana Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from the bottom of the unit Washed condenser coils from the inside out Waxed the top of the unit Recommended UV lamp replacement or UV system upgrade
Customer will call in the morning I want to follow up in the morning ah 9:00 a.m.
Install 36k upflow heat pump with standard filtration, code kit and duct cleaning. Use customers old thermostat, customer is going to have new supply vents there for us to put up after we do the duct cleaning, if not put the old ones up.
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Found capacitor was completely dead Replaced cap and verified system was cooling.
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215 ft trench customer is wanting power ran to shed in backyard and only wants two plugs a light inside and a light outside
Emailed estimate to install portable generator interlock outlet and kit. They are shopping around.