Comfort Experts promises customer service that exceeds the expectations of Desoto TX residents.
Call us now at: (817) 341-5149. We’d love the opportunity to earn your business as we have with your neighbors in Desoto TX.
steven was so nice and easygoing. answered all our questions and then some. reassured us and explained things in a way we’d definitely understand.
Prompt service when called. Nice, professional technicians. Found problem but was quite expensive to solve.
Very nice technician, professional, prompt. Pleased with service.
Mr.Jordan came and did an awesome job at checking and explaining the services that the company provides and I really appreciate his great customer service!!!!
Response from Comfort Experts Inc.:
John, we're happy you were so pleased with your recent service! We will make sure Jordan knows of your appreciation for the work done at your home. Thank you!
Derek checked drain in upstairs unit, making sure that it was draining properly and not about to cause a problem. He was very professional, prompt, and thorough. Made sure everything was working properly.
Not happy about the price issue for the Summer tune up price, seems to be higher than usual.
Casey is a very thorough, professional, nice technician. Even though I was his last check of the day, he took his time, was very thorough, and made sure everything was in good condition before he left. He is the best!
Arrived for HTU furnace functional Ignitor and flame sensor discolored Inducer fan motor testing in the borderline for amp draw - .4 rated .4 tested Pressure switch tubing held on by tape Blower very dusty Door switch did not cut power to system when the door was removed Cst had to go to a doctors appt and asked for speedy check up CA scheduled for 11/18 noon
Performed stux2, downstairs system operation is normal. Upstairs system not cooling due to contamination in the refrigerant lines, causing my high side to bounce 50 psi up and down. Customer is going to call the company that installed the system.
10/26/22 Upon arrival found system cooling and heating without any issues. Waxed and cleaned the condenser coil. Outside con was 2021 and inside furnace was a 2015 with a 2008 all style coil. This system has been zombied together. Regardless I recommended a compressor saver and customer declined for now. System was left cooling with a 20DT
Main: blower motor leaking oil, flame sensor, ignitor, inducer motor, evaporator coil extremely rusty and corroded, water in secondary drain pan, no drain protection, duct cleaning. System upgrade do to age condition and refrigerate phase out. Bedroom: secondary drain pan rusty and rusting through, no drain protection, evaporator coil rusty and corroded, blower motor leaking oil, inducer motor, duct cleaning system upgrade do to age condition and refrigerate phase out. Comfort advisor 10-27-22 3-5
Pawn arrival customer requested a water heater inspection on two units. I inspected the water heaters and discussed with customer about the opportunities of replacement and gave customer quotes. Customer also requested an estimate for a gas line hookup to an oven. Gave customer quotes for hot water heaters and accessories for oven. Customer stated that she will go over finances before making a decision.
Thoroughly performed a super tune up for both systems, washed condenser coils and checked all components. Upstairs- contactor burned, refrigerant levels are ok, compressor amps rising, evaporator coil rusted up, no drain safety, blower motor leaking oil, blower cap is below specs and the system is R22. Downstairs- refrigerant levels are low, sat temp 35°, compressor amps rising, blower motor leaking oil, blower cap below specs and the system is R22. Due to the age and refrigerant phase out/ EPA regulations, highly recommended upgrading to something more efficient and up to code. Customer works nights and needs time to process everything and will call back.
Arrived for HTU x2 Left side furnace Furnace functional Drains clear Filter is fine Coil and blower are clean Outdoor unit is missing lineset insulation - PL fix Right side furnace Furnace functional Drains clear Filter is fine Coil has bio growth Blower is clean Financed through GreenSky
Install new sink for Customer and Faucet make all drains underneath sink work worth no leaks. Customer supply all parts . Customer was quoted $300 from Home Depot and did not like our price.
Upon arrival system on and cooling. Inspected indoor unit. Blower and coil clean. Electrical coils working. Drain line clear. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Refrigerant pressure good.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor is testing within manufacturer specifications. Indoor unit filter is clean and the primary drain line is clear at this time, all ignition components are functioning properly and the inducer motor is pulling proper amperage.