Local Reviews
for Desoto, TX
Our Reviews by City
Great
James - DeSoto, TX 75115
Blake came to inspect the a/c unit and advise, that he did and was very professional at his job, thanks
Yearly Tune-up
Shirley - DeSoto, TX 75115
Timely, professional service.
Check for possible problem
Shirley - DeSoto, TX 75115
Steven found my problem quickly & got it fixed. He is a very nice, professional young man.
nice and knowledgeable
Kirsten - DeSoto, TX 75115
steven was so nice and easygoing. answered all our questions and then some. reassured us and explained things in a way we’d definitely understand.
Check for possible problem
Shirley - DeSoto, TX 75115
Prompt service when called. Nice, professional technicians. Found problem but was quite expensive to solve.
Yearly Tune-up
Shirley - DeSoto, TX 75115
Very nice technician, professional, prompt. Pleased with service.
Great Service
John - DeSoto, TX 75115
Mr.Jordan came and did an awesome job at checking and explaining the services that the company provides and I really appreciate his great customer service!!!!
Response from Comfort Experts Inc.:
John, we're happy you were so pleased with your recent service! We will make sure Jordan knows of your appreciation for the work done at your home. Thank you!
Check for possible problem
Shirley - DeSoto, TX 75115
Derek checked drain in upstairs unit, making sure that it was draining properly and not about to cause a problem. He was very professional, prompt, and thorough. Made sure everything was working properly.
Air conditioning servicing
Diane - DeSoto, TX 75115
Not happy about the price issue for the Summer tune up price, seems to be higher than usual.
Yearly Tune-up
Shirley - DeSoto, TX 75115
Casey is a very thorough, professional, nice technician. Even though I was his last check of the day, he took his time, was very thorough, and made sure everything was in good condition before he left. He is the best!
johnson
vernon - DeSoto, TX 75115
Brock S.
Ran Heating tune up on both systems in the house. All heating components tested normally. Checked both drain lines and drains were clear. Found UV Bulb was out and needing to be replaced. Also recommended a second UV system in other unit, and a possible upgrade. Found neither unit to have surge protection. Found no other issues at this time.
jose.govea-soto@acgenius.com
Added new return and supply plenums. Rearranged snd sealed ductwork. Amos and I went to every room and verified airflow.
Jose M.
System installed, there is no filter on ceiling filter grill, customer is aware. Install 60K horizontal gas use current filtration
William M.
Sold lvl 1, 5 ton attic horizantal, gas Total 9333 goodleap Install 9/30/2033
Mike R.
I came to install a hard start kit for new condenser that Dennis installed.
Brock S.
Spot welded suction line of condenser that had leaked out, then charged unit withcorrect amount of refrigerant. System is up and running
Dennis C.
replaced condenser, vacuumed, checked charge, system is operating normally at this time.
Dennis C.
9/4/23 - System is very low on refrigerant. I did not have any refrigerant to add to the system to be able to do a leak search, so I am pausing the call. Compressor leaking, 9/5/23 Compressor leaking, ordered compressor for Colby and Ryan to replace.
Mike R.
Old lever breaker disconnect didn't have the strength to push back in i used a flat head to knock it back in to place. Recall on service fee
Diego M.
Upon arrival system was in working condition. Looking at the outdoor unit all electrical connections and components are good. Capacitor within tolerance. Refrigerant levels are acceptable. Amp draws are acceptable. Cleaned unit inside out. Looking at the indoor unit all electrical connections and components are good. Blower and coil are clean. Drain lines are flowing. Recommended pan strip since there are no air holes for bleach. Filter was changed. Left system in working condition.
Aaron W.
Arrived to unit not coolimg due to an electrical connection loose ,corrected that and left system cooling
colby.finch@acgenius.com
On arrival the outdoor unit was not turning on. I replaced the open capicator and the unit would not turn on due to thermal overload. After 30 min of cooling the compressor off the system turned on and produced a 20 degree temperature drop. I recommended a compressor saver kit to the customer and with his permission I installed it. As I left the system was on and cooling appropriately. Thanks for choosing comfort experts and have a great day!
colby.finch@acgenius.com
On arrival the outdoor unit was not running due to an out of tolerance capicator. The customer is going to consider payment plans. Thanks for choosing comfort experts and have a great day!
Jeffrey B.
Customer request a paper copy of receipt to be mailed. No way to collect payment at time of job completion. Issue with Service Titan affecting payments, estimates, and pricing. Spoke with supervisor. Advised to inform home owners that office will contact at later time to collect payment. Home owner requests that office contact her on this upcoming Monday, 7/31/23, to answer her questions about changes in pricing and her membership. Upon arrival home owner requested that both units be inspected. Contacted office to add tune up to invoice. Customer requested an explanation as to why the fans on the units were always running. Inspected thermostats. Both thermostat fan settings were set to on. Informed home owner that the fan on setting will keep the fans on, no matter what setting, cool, heat, or off, the thermostat is set to. Explained that auto would be the proper setting to eliminate that issue, and showed home owner how to switch the settings on the thermostat. Home owner requested th
Jeffrey B.
Arrived at location and spoke with home owner. Inspected system. Capacitor blown. Recommended replacement. Home owners wish to complete repair themselves. Discussed membership benefits. Recommended copper membership.
Mark W.
No water pressure was probably from the city that day. It was last Wednesday only there's no low water pressure here. Now everything is good except for the master bedroom. Has no trap on one of the sinks.
Jeffrey B.
Arrived at location and spoke with home owner. Inspected systems. Both systems functioning and cooling probably. Capacitors on both condensers out of spec. Recommended replacement.
Diego M.
Upon arrival , system was in working condition. Looking at the outdoor unit all electrical connections and components are okay. Blower and coil are a little dirty. Blower capacitor within tolerance. Filter was changed. Offered a uv bulb replacement but client said they would do it themselves. Drain line was starting to build up clumps. Offered a drain clear and repair but client rejected work. Filter was changed. Looking at the outdoor unit , all electrical connections and components are okay. Capacitor was within tolerance. Contactor is starting to rust , customer said they would hold off on that. Unit could benefit from a compressor saver but client rejected work. Refrigerant levels are acceptable. cleaned unit from inside out. Left system in working condition. Thank you for choosing comfort experts.
Blake B.
Tech arrived at a free second opinion. 2 year old indoor, 18 year old outdoor. Upon inspection the outdoor unit showed signs of compressor damage. The contactor was recieving a low voltage call even when the inside system was turned off. The transformer was wired hot. The zone board was wired incorrectly. Compressor was moving from a state of over amperage to a state of very low amperage. The customer was informed of recommendations today. Due to the condition, price of repairs, age and presence of R22; it is recommended that the customer speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. Customer would like to get pre-approved. Meeting is set for Thursday afternoon.
Matt B.
Upon arrival found system heating and cooling with a 20 delta. Customer states that the drains are making noise under their sink, the drain pan is imbalanced, and the unit wasn't sealed when I came out to do replace the coil. For the sink, there wasn't a p trap on the primary line from day 1 so I added a p trap for the air causing the sink noise. Rebuilt the secondary as well. Sealed system up with metal tape and spray adhesive. For the balancing I raised the unit by an inch or two using plumbers strap to hold the system tight. The pan is still imbalanced a little but it is draining much better. If we want to hoist the unit up even more we're going to have to have a helper come out with me to do so. No further issues found with the system and it was left fully functioning
Mark D.
2011 gas furnace Tightened electrical connections Blower wheel clean and stable Blower cap within manufacturers spec Heat exchanger (steel tubeular) looks good no visible cracks or discoloration Filter was changed Coil was acceptable 2011 outdoor Straight cool Tightened electrical connections Capacitor was within manufacturers range Washed and waxed the unit No voltage drop across the contactor Fan motor (1/4hp, 1075) was leaking oil, showed customer pictures and offered to replace it but customer stated she will wait and talk with her son before making a decision.
Gavin V.
Amp draws and capacitor readings within range. Evap and condenser coil are well and clean. Drain is good. Start up is a little rough, recommended a compressor saver. System left in working order
Blake B.
Tech arrived for a lifetime PandL membership warranty service call. Upon inspection, the system was off at the furnace switch. The customer mentioned that the downstairs system was leaking. There was water on the ceiling below the unit as observed by the infrared camera. There was water in the secondary drain pan. The primary drain was checked and was flowing slowly. The drain system was flushed and normal flow was achieved. The primary drain float switch was not being tripped in this condition. The switch was lowered. The customer mentioned that that the water leakage may be coming from the plenum area. This area was resealed. There was insulation in the coil area. This insulation was removed. A treatment strip was added to the system to help keep the drain system clear. The coil was dirty. A level 2 duct cleaning is advised to get the system and ductwork clean again. The customer was informed that the drain pan should be monitored for water. This may indicate a clog in the primar
William M.
Sold lvl 2 HP 48k Code items Lvl 1 duct cleaning Lvl 3 filtration-UV Return plenum
Craig B.
Went to house for heating and cooling tune up on package unit. Checked unit in cooling first, evaporator coil is dirty, washed off coil, coil is clean, blower is clean, drain lines are functional. Disconnect box is falling off wall, recommended replacement, ducts are good, electrical connections are good. Refrigerant is fine, fan amps normal, compressor amps fine, capacitor within tolerance. Washed off condensor coil, recommended iaq upgrades to increase air quality inside home, unit is functional in heating and cooling.
