Local Reviews
for Desoto, TX
Our Reviews by City
Yearly Tune-up
Shirley - DeSoto, TX 75115
Timely, professional service.
Check for possible problem
Shirley - DeSoto, TX 75115
Steven found my problem quickly & got it fixed. He is a very nice, professional young man.
nice and knowledgeable
Kirsten - DeSoto, TX 75115
steven was so nice and easygoing. answered all our questions and then some. reassured us and explained things in a way we’d definitely understand.
Check for possible problem
Shirley - DeSoto, TX 75115
Prompt service when called. Nice, professional technicians. Found problem but was quite expensive to solve.
Yearly Tune-up
Shirley - DeSoto, TX 75115
Very nice technician, professional, prompt. Pleased with service.
Great Service
John - DeSoto, TX 75115
Mr.Jordan came and did an awesome job at checking and explaining the services that the company provides and I really appreciate his great customer service!!!!
Response from Comfort Experts Inc.:
John, we're happy you were so pleased with your recent service! We will make sure Jordan knows of your appreciation for the work done at your home. Thank you!
Check for possible problem
Shirley - DeSoto, TX 75115
Derek checked drain in upstairs unit, making sure that it was draining properly and not about to cause a problem. He was very professional, prompt, and thorough. Made sure everything was working properly.
Air conditioning servicing
Diane - DeSoto, TX 75115
Not happy about the price issue for the Summer tune up price, seems to be higher than usual.
Yearly Tune-up
Shirley - DeSoto, TX 75115
Casey is a very thorough, professional, nice technician. Even though I was his last check of the day, he took his time, was very thorough, and made sure everything was in good condition before he left. He is the best!
johnson
vernon - DeSoto, TX 75115
Mark D.
2011 gas furnace Tightened electrical connections Blower wheel clean and stable Blower cap within manufacturers spec Heat exchanger (steel tubeular) looks good no visible cracks or discoloration Filter was changed Coil was acceptable 2011 outdoor Straight cool Tightened electrical connections Capacitor was within manufacturers range Washed and waxed the unit No voltage drop across the contactor Fan motor (1/4hp, 1075) was leaking oil, showed customer pictures and offered to replace it but customer stated she will wait and talk with her son before making a decision.
Gavin V.
Amp draws and capacitor readings within range. Evap and condenser coil are well and clean. Drain is good. Start up is a little rough, recommended a compressor saver. System left in working order
Blake B.
Tech arrived for a lifetime PandL membership warranty service call. Upon inspection, the system was off at the furnace switch. The customer mentioned that the downstairs system was leaking. There was water on the ceiling below the unit as observed by the infrared camera. There was water in the secondary drain pan. The primary drain was checked and was flowing slowly. The drain system was flushed and normal flow was achieved. The primary drain float switch was not being tripped in this condition. The switch was lowered. The customer mentioned that that the water leakage may be coming from the plenum area. This area was resealed. There was insulation in the coil area. This insulation was removed. A treatment strip was added to the system to help keep the drain system clear. The coil was dirty. A level 2 duct cleaning is advised to get the system and ductwork clean again. The customer was informed that the drain pan should be monitored for water. This may indicate a clog in the primar
William M.
Sold lvl 2 HP 48k Code items Lvl 1 duct cleaning Lvl 3 filtration-UV Return plenum
Craig B.
Went to house for heating and cooling tune up on package unit. Checked unit in cooling first, evaporator coil is dirty, washed off coil, coil is clean, blower is clean, drain lines are functional. Disconnect box is falling off wall, recommended replacement, ducts are good, electrical connections are good. Refrigerant is fine, fan amps normal, compressor amps fine, capacitor within tolerance. Washed off condensor coil, recommended iaq upgrades to increase air quality inside home, unit is functional in heating and cooling.
Blake B.
Tech arrived for a STU*2. It was cold outside. There was a ride along employee present. Upstairs system- the capacitor was within specs. The contactor was in working condition. The condenser coils were dirty and were hosed off to assist with air flow across the coils. There was no observed surge protection. The filter was dirty and was replaced. The drain system was clear and bleach was poured. The it was draining slowly at first. The heating system reached complete ignition. The bulbs for the UVC system appeared to be expired. The blower area was a little dirty. Downstairs system- the capacitor was within specs. The contactor was in working condition. The condenser coils were dirty and were hosed off to assist with air flow across the coils. There was no observed surge protection. The filter was dirty and was replaced. The drain system was clear and bleach was poured. The heating system reached complete ignition. The bulbs for the UVC system appeared to be expired. The blower area
Dennis C.
Primary electrical control, inducer motor, ignitor, flame sensor, build up on blower wheel, evaporator coil rusty and corroded, biological growth, system upgrade do to age condition and efficiency. Will call home Warranty for repairs
javier.falcon@acgenius.com
No major issues found, fixed a very minor issue in kitchen sink, water heater is outdated recommended replace, emergency shutoff is also not working properly, also recommended to b3 changed asap .
Brady F.
Installed two gfci receptacles
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor to testing within manufacturer specifications, indoor unit filter is clean and primary drain line is clear at this time. Heat strips are pulling proper amperage and the system is working as it should in both heating and cooling
Brady F.
Built estimates with for panel replacement.
Steven S.
Upon arrival for service system off. Inspected furnace. All connections tight. Turned on unit. Furnace ignited but would only stay on for 5 seconds. Tested flame sensor. Flame sensor bad. Recommended replacement of flame sensor. Customer agreed. Unit came on and heating properly. Let unit run for 15 min. Left unit on and heating.
Zak L.
Arrived for HTU furnace functional Ignitor and flame sensor discolored Inducer fan motor testing in the borderline for amp draw - .4 rated .4 tested Pressure switch tubing held on by tape Blower very dusty Door switch did not cut power to system when the door was removed Cst had to go to a doctors appt and asked for speedy check up CA scheduled for 11/18 noon
Ryan S.
Performed stux2, downstairs system operation is normal. Upstairs system not cooling due to contamination in the refrigerant lines, causing my high side to bounce 50 psi up and down. Customer is going to call the company that installed the system.
Matt B.
10/26/22 Upon arrival found system cooling and heating without any issues. Waxed and cleaned the condenser coil. Outside con was 2021 and inside furnace was a 2015 with a 2008 all style coil. This system has been zombied together. Regardless I recommended a compressor saver and customer declined for now. System was left cooling with a 20DT
Dennis C.
Main: blower motor leaking oil, flame sensor, ignitor, inducer motor, evaporator coil extremely rusty and corroded, water in secondary drain pan, no drain protection, duct cleaning. System upgrade do to age condition and refrigerate phase out. Bedroom: secondary drain pan rusty and rusting through, no drain protection, evaporator coil rusty and corroded, blower motor leaking oil, inducer motor, duct cleaning system upgrade do to age condition and refrigerate phase out. Comfort advisor 10-27-22 3-5
Devyn B.
Pawn arrival customer requested a water heater inspection on two units. I inspected the water heaters and discussed with customer about the opportunities of replacement and gave customer quotes. Customer also requested an estimate for a gas line hookup to an oven. Gave customer quotes for hot water heaters and accessories for oven. Customer stated that she will go over finances before making a decision.
Jordan B.
Thoroughly performed a super tune up for both systems, washed condenser coils and checked all components. Upstairs- contactor burned, refrigerant levels are ok, compressor amps rising, evaporator coil rusted up, no drain safety, blower motor leaking oil, blower cap is below specs and the system is R22. Downstairs- refrigerant levels are low, sat temp 35°, compressor amps rising, blower motor leaking oil, blower cap below specs and the system is R22. Due to the age and refrigerant phase out/ EPA regulations, highly recommended upgrading to something more efficient and up to code. Customer works nights and needs time to process everything and will call back.
Zak L.
Arrived for HTU x2 Left side furnace Furnace functional Drains clear Filter is fine Coil and blower are clean Outdoor unit is missing lineset insulation - PL fix Right side furnace Furnace functional Drains clear Filter is fine Coil has bio growth Blower is clean Financed through GreenSky
Mark W.
Install new sink for Customer and Faucet make all drains underneath sink work worth no leaks. Customer supply all parts . Customer was quoted $300 from Home Depot and did not like our price.
Steven S.
Upon arrival system on and cooling. Inspected indoor unit. Blower and coil clean. Electrical coils working. Drain line clear. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Refrigerant pressure good.
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor is testing within manufacturer specifications. Indoor unit filter is clean and the primary drain line is clear at this time, all ignition components are functioning properly and the inducer motor is pulling proper amperage.
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Outdoor only 30k gas system
Zak L.
Arrived for CTU indoor Filter replaced Drains clear Fan cap in tolerance Blower very dusty Could not open coil Outdoor - no data tag on unit Cap out of tolerance Coil washed Amp draw probably ok Charge is ok Declined cap replacement due to home warranty
riley.hobson@acgenius.com
Tech arrived for a CTU. Upon inspection,the outdoor coils were dented and restricting airflow. The capacitor was within specs. The contactor was scorched and rusted. The refrigerant was at acceptable ranges. The Delta was 18 The evaporator coil in the attic showed signs of rusting and corrosion. The drain system was tested and flowing however there was visible buildup. The customer was informed that bleach should be poured on a regular basis. The air handler and motor appeared to be in good condition. The outside coils were hosed off and the contactor was replaced. The system was functioning upon departure.
