Local Reviews
for Denton, TX
Our Reviews by City
Good
Donnie - Denton, TX 76207
Very prompt service.
Robert Ahern - Denton, TX 76209
I called the office of Comfort Experts today and explained the state of our heating unit. I was then put on the schedule for today. Later in the day, Tyler came and fixed the problem. I really appreciated the promptness and professionalism in resolving the issue. Thank you.
Excellent Service!
Roman - Denton, TX 76201
Great Service!
Michael - Denton, TX 76201
i had a problem with our heater and contacted Comfort Experts around 9 a.m. The person on the phone was extremely nice and professional. She said they would be at our house sometime on the same day. I received an email immediately confirming our call. Within 2 hours I received an update from them saying we were next in line. By 11:30, our Technician, Blake, indicating that he was on his way. He listened very carefully to our issues and then went about a thorough inspection. He explained exactly what the issue was and showed us the parts he had replaced. He was prompt, professional and very nice! I am never disappointed when I call Comfort Experts!
Great service
Angela - Denton, TX 76207
Assistant was very courteous and helpful
Great Service
Diane - Denton, TX 76205
Jose "Joe" G was excellent! Very professional & he went the extra mile to answer all of my questions.
Great Service
Michelle - Denton, TX 76207
Blake did a great job today. He explained everything to me and helped me make decisions on what was the best course of action in keeping my units running smoothly and efficiently. Very professional and courteous too.
Excellent service
Janine - Denton, TX 76208
Excellent service
Stephen - Denton, TX 76207
Dennis arrived in time did a great job in evaluating our system
Routine maintenance
Roman - Denton, TX 76201
Blake did an awesome job with the routine maintenance of our HVAC unit. We are now all set for cold weather. Comfort Experts and their employees have always been wonderful!
Good
Donnie - Denton, TX 76207
Great service
Jimmy - Denton, TX 76209
Blake was very professional
Great Service. Professional
Ross - Denton, TX 76205
On time. Polite. Professional. Represented himself & company well.
The man who came to check was very good and courteous
Angela - Denton, TX 76207
The representative was very quick and careful for checking the electrical system
Great service
Kenneth - Denton, TX 76210
Communication could be better. The work performed was done well.
Mary - Denton, TX 76207
I have requested copies of all the receipts for parts and labor. I have 2 and should have about 6 or more.
Great Service
Guadulupe - Denton, TX 76209
Electrical checkup of house
Fred - Denton, TX 76208
Always professional, courteous and thorough!
Great prompt service
Mary - Denton, TX 76207
Courteous, competent, quick
Above and beyond
Joan - Denton, TX 76210
Our service tech, Yaz, went above and beyond the normal AC check. We have used Hobson/Comfort Air for 18 years in our former house and are continuing in our new house. We trust them!!!!!
Mark was efficient
David - Denton, TX 76209
I found Mark to be fast and efficient. He recommended replacing our capacitor, which we authorized. The replacement was fast and easy, and we even had a little bit of warranty.
Very good service, courteous assistance
Angela - Denton, TX 76207
Great service, reasonable price
Angela - Denton, TX 76207
Ac Svs call
Robert - Denton, TX 76209
Everything great
John - Denton, TX 76208
Kellen M.
Customer agrees to a 06/07/23 CA visit at 3pm confirmed by Rob G. System down upon arrival, saftey switch was tripped and i cleaned out condensate line, coils leaking, coils freezing, low r22. 17 years old.
Aaron W.
Outdoor unit is operating, cap is out of tolerance, contactor is burnt and pitted, refrigerant levels are low on r22,indoor unit operating, inducer motor over amping and making noise,drain line is clear at this time
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Install gas 48k horizontal hvac system keep current filtration 5/19/23 Alex D install complete
Steven S.
#solar upon arrival for tune up on gas furnace system was on and cooling. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Refrigerant pressure good. Cleaned unit. Inspected indoor unit. Blower has dust buildup. Coil clean. Drain line clear. Recommended pan strip to sanitize drain lines do to placement of system in attic. Left system on and cooling.
Mark D.
Upon arrival to customers house turned on unit and immediately froze up Compressor connections were burnt and wire connections frayed System was a 2004 R22 Indoor unit was 2004 Unit was low on refrigerant Setup appointment with comfort advisor to come out and speak with customer about a new unit
Adam J.
Completed my thorough inspection, the attic unit was inspected and all connections are on properly with the drain lines being cleared. I would HIGHLY advise installing a drain switch to cut power to the unit if the drains are backed up, that way no water pours in your attic. The outdoor unit was washed and inspected, the capacititor was within rating. I would also advise a compressor saver to lower the amps of your compressor when it starts.
Jeffrey B.
Arrived at location and spoke with home owner. Home owner indicated unit was not active and was making clinking sounds. Upon inspection of the unit it was observed that the clicking was coming from a tripped wet switch and wet switch was preventing unit from operating. A small amount of water was observed on the concrete floor under the unit. Unit was leaking water from rear left corner of condensate drain pan. Disassembled drain to determine source of clog. PVC drain clear. Clog located in cast iron pipe beneath concrete floor. Attempted to clear clog and was unsuccessful. Referred home owner to plumber. Changed filter. Replaced wet switch and tested system. System operating normally before departure.
Mike S.
Arrived on site greeted cx thanked them for continued membership and business. Moved to outdoor unit tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned condenser. Moved to indoor unit tested all components all measured within ratings and specs. Blower, coil and drain are clean and clear at this time. Offered cx compressor saver kit and air cleaner. Cx politely declined today.
Adam J.
Completed my thorough inspection, both attic units weere inspected, sequence of operations are in tact, drains are clear. The UV bulb needs to be replaced, UV monitor is blinking 3 times indicating that the UV bulb needs to be replaced to maintain efficiency. I cleaned and washed the outdoor system, both systems have a surge protector that is functioning and both capacitors are within rating. I'd advise adding another compressor saver to maintain the same function and operations like your second system that does have the compressor saver.
Blake B.
Tech arrived for a membership CTU. Upon Inspection, the capacitor was within specs. The contactor was in working condition. The coils were hosed off to assist with air flow across the coils. There was no observed surge protection. The Delta was within range. The filter was replaced. The blower area was clean. The UVV bulb was expired and was dim. This bulb was replaced, tested and functioning. The drain system was clear and bleach was poured. There was an occupied pest trap in the attic. The occupant and trap was disposed of per customer request. The customer was informed of recommendations today. This included upgrading the insulation levels closer to current building standards. The customer will plan for this upgrade in the future. The system was functioning upon departure.
Blake B.
Tech arrived for a Carrier tuneup*2. upstairs system- the capacitor was out of tolerance and was replaced today. The fan motor was rusted and was pulling high amperage. The amperage came down after replacing the capacitor. The contactor was in working condition. The condenser coils were dirty and were hosed off to assist with air flow across the coils. The Delta was within range. The filter was replaced. There was growth throughout the system. The evaporator coil was dirty. The drain system was clear at this time. Downstairs system- the capacitor was within specs. The contactor was in working condition. The condenser coils were dirty and were hosed off to assist with air flow across the coils. The Delta was within range. The filter was relatively clean. There was growth throughout the system. The evaporator coil was dirty. The drain system was clear at this time. The customer was informed of recommendations today. He decided to move forward with the capacitor and will budget for ad
Steven S.
#iaq upon arrival for tune up on 8 year old American standard gas furnace system it was on and cooling. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Cleaned unit. Refrigerant pressure good. Inspected indoor unit. Blower has slight dust buildup. Coil has slight corrosion buildup. Furnace ignited and heated properly. Drain line clear. Recommended compressor saver kit to help extended life of compressor. Left system on and heating.
Tyler B.
Heat not working, evaluated system and found the gas valve to be bad, replaced under parts and labor warranty, system is working as it should in both heating and cooling and the drain line is clear
Mike R.
3 ton straight cool condensor is in great shape and ready for cooling blower wheel is clean and cap is good filter needs to be replaced #solar not interested water heater works fine.
Tyler B.
Customers locked the thermostat, I unlocked it and the system is working as it should,
Mark W.
Will need to fi d out why all 3 outdoor plugs don't work. Will also need to pay trip charges
Blake B.
Tech arrived for a tuneup. There was a rede along employee present. It was cold outside. The capacitor was within specs. The contactor was in working condition. The condenser coils were dirty and were hosed off to assist with air flow across the coils. The Delta was within range. The drain system was clear and bleach was poured. The heating system reached complete ignition. The filter was. Dirty and was replaced. There was no observed surge protection. The water heater was evaluated. It was well beyond the average lifespan of water heaters based on location. It didn't have a pan beneath the unit. It is recommended that a plumber evaluate the system and repair or replace as needed. The customer was informed of recommendations. She is not interested in #solar upgrades today. The system was functioning upon departure.
javier.falcon@acgenius.com
Master restroom Sink Drains a bit slow customer says he can clean the trap,supply to sink is good, toilet is new flushes and fills normally, shower functioning properly. Guest bathroom Everything looks good here but toilet seals are corroded recommended rebuild or toilet replaced Kitchen All good Water heater recently replaced all good recommended insulation on sply lines to tank
Blake B.
3/22/23 - Tech arrived for a refrigerant evaluation. The coil and condenser was extensively leak searched. There was no leaks detected at this time. Delta 16. The Superheat was 37 degrees. Management was contacted. Another appointment will be set for a tech with more precise equipment to evaluate.
Craig B.
Went to home for cooling tune up on three systems. Checked indoor units in heating first. Changed filters, ducts are dusty, recommended duct cleaning. Electrical connections are good, repaired cut wire on downstairs indoor system. Evaporator coils are good, drain lines are clear, drain pans are clear. UV bulb out on master bedroom system, recommended replacement bulb, customer agreed. Installed new uv bulb, uv system is operational, flame ignitor and sensors are all good. Master bedroom system had whole in ducts next to evap coil, repaired under warranty. The units are operational in heating, checked outdoor condensor units in cooling next. Electrical connections are working, fan amps are stable, compressor amps are normal while running, master bedroom system compressor running high on startup, recommended compressor savor, customer said yes, installed compressor savor. Washed off all three condensor coils. The systems are operational in cooling.
Blake B.
Tech arrived for a CTU. Warrant Goodman. Upon inspection, the capacitor was within specs. The contactor was in working condition. The condenser coils were dirty and were hosed off to assist with air flow across the coils. The low side Sat temp indicated 35 degrees with a 40 degree Superheat. The system has a piston metering device. The filter was dirty and replaced. The Delta was low at 15 degrees. The drain was clear and bleach was poured. The blower area and ductwork was dirty. The UV system was not functioning. The refrigerant system was extensively leak search. There was no leaks detected by the leak detector at the inside of outside coils. There was possible oil noticed at the bottom of the evaporator coil. The system should be reevaluated to identify exact location of the leak The customer was informed of recommendations today. He would like to wait at this time and and would like to have the refrigerant reevaluated. The customer was informed that if the refrigerant system nee
Dennis C.
Main: 14 year old Rheem gas system, condenser fan motor, Insulation, system upgrade grade do to age condition and efficiency. Bedroom: 14 year old Rheem furnace and 1 year old Trane condenser and evaporator coil, system upgrade do to age, mismatch system and efficiency. Comfort advisor 3-27-23 12-3.
Blake B.
Tech arrived at a Warranty No Heat. Upon arrival the customer mentioned that the thermostat would operation the fan in cooling and Fan On mode, however it would not turn on in heating mode. The heating system was evaluated based on information provided by the customer. Upon inspection, the heating system was not reaching complete ignition. The igniter was not glowing when there was a call for heat. The pressure switch was bypassed and the system regained functionality. The pressure switch was replaced and the heating system responded to commands from the thermostat. The tech also noticed that the flame sensor was scorched. This condition can cause performance problems as well and this item was also replaced today. The duel run capacitor was also out of tolerance. This item was replaced today. The system does appear to have surge protection. The home qualifies for a unit surge protector or a Whole Home Surge Protector. The customer is interested in adding surge protection and will rev
Joel B.
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Joel B.
Did a evaluation on 1 year old Goodman system, checked capacitor, changed filter, drain is good, found the system was tripping high limit when thermostat is off set point by 7+ verified the limit switch was working correctly and temperature was getting to 160°f(rated for 150°f),checked last 6 fault code and got EEE for replace control board need to order control board
