Local Reviews
for Ponder, TX
Our Reviews by City
Excellent service.
JR - Ponder, TX 76259
Excellent service for 20+ years, priced just right!
JR - Ponder, TX 76259
Every tech we have had has been extremely courteous, polite and respectful. Have been satisfied every time they have been to the house.
Blake B.
Tech arrived at a warranty tuneup. Upon inspection, the capacitor was within specs. The contactorless board was in working condition. The condenser coils were hosed off to assist with air flow across the coils. There was no observed surge protection. The filter was clean. The UV bulb was expired. The drain was clear and bleach was poured. The blower area was clean. The Delta was within range. The customer was informed of recommendations today. He decided to move forward with a Copper Membership today. The system was functioning upon departure.
Diego M.
Upon arrival the system was turned off. Turning system on only indoor comes on. Outdoor unit capacitor out of tolerance. Replaced it under p&l. Left system in working condition. Thank you for choosing comfort experts.
Diego M.
Upon arrival system was in not on. Thermostat had called for cool but neither indoor or outdoor came on. Using a jumper cable at the thermostat base , both indoor and outdoor came on. Recommended a new thermostat. Installed new thermostat, unit was running heat mode. Re programmed thermostat and system is now cooling. Left system in working position.
Steven S.
Upon arrival for service system off. Thermostat severely damaged. Rerouted wires to other side of wall and installed wiring onto backplate and mounted it. Thermostat is severely damaged so unable to properly test thermostat. Customer is going to order the same model of thermostat themselves so that can just attach it to existing backpanel.
Aaron W.
Unit 1 is operating within specifications, cap is out of tolerance, ,refrigerant levels are slightly low, unit 2 is operating, cap is serverly out of tolerance, indoor unit 1 is operating, drain line is clear but flowing slow, indoor unit 2 is operating,drain line is clear but flowing slow ,customer replaced both caps, and had me clean one coil but the other one needs cleaning, both 2018 units
Tyler L.
04/28/23 Tyler L completed e t u he has space inside of his panel for a whole home surge protector but did not want to put one in at this time
Blake B.
Tech arrived at a STU. Upon inspection, the capacitor was close to being out and was replaced. The contactor was in working condition. The Delta and refrigerant was at acceptable levels. The filter was dirty and replaced. The drain system was clear and bleach was poured. The surge protector lights were not illuminated. This can indicate that the part is no longer functioning as intended. The customer agreed to replace the surge protector with a working one. This item was replaced and all lights were on. The system was functioning upon departure.
Blake B.
Tech arrived for a AC tuneup. Upon inspection the capacitor was out of tolerance. The customer had a capacitor compatible with the system and his capacitor was installed. He was charged with a level 1 and the capacitor was tested and functioning. The coils were clean but hosed off anyways to assist with air flow across the coils. The Delta and refrigerant was at acceptable levels. The filter was dirty and there was no replacement at this time. This should be changed. The blower area was dirty and there was growth present. A level 2 duct cleaning is recommended. The drain system was clear and vinegar was poured. The customer mentioned that he had a high energy bill. The tech explained the benefits behind adding Solar to the electrical system. The customer would like to hear more from a Comfort Advisor. The meeting is set for October 11th at noon. Customer would like to be called to confirm appointment before we come out. Customer paid by check today.
riley.hobson@acgenius.com
Performed plumbing visual inspection home is 3 years old no issues found
riley.hobson@acgenius.com
Completed Electrical tune up. Recommend adding surge protection to system.
Dennis C.
Evaporator coil dirty and damaged when filter gets dirty system freezes up, recommend new Evaporator coil or air handler replacement.
Ryan S.
Found system locked out on high head pressure, found condenser coil pretty dirty and washed off condenser even after washing condenser systems subcool was at 12 and still rising, adjusted refrigerant levels to a 6 degree subcool and system is operating as should.
Casey D.
CTU performed. Drain checked and refrigerant was at acceptable levels. Upon inspection, the tech found that the contactor appeared to be scorched and there was growth in the air handler. The customer decided to wait on repairs at this time and move forward with a Copper Membership. The system was functioning at the time of departure.
Dennis C.
Evaporator fins extremely damaged, evaporator coil dirty and clogged, build up on blower wheel, blower motor, control valve, system is operating at this time.
Tyler B.
System not cooling due to contactor being bad, replaced under P&L warranty, system cooling as it should
Tyler B.
System not cooling due to contactor being bad, replaced under P&L warranty, system cooling as it should
Tyler B.
System not cooling due to contactor being bad, replaced under P&L warranty, system cooling as it should
Tyler B.
System not cooling due to contactor being bad, replaced under P&L warranty, system cooling as it should
Casey D.
Performed AHC tune ups on both systems, replaced the air filters provided by the customer, inspected all components and washed both outdoor coils. Showed the customer that both evaporator coils are dirty, and the dual run capacitor on the bedroom side unit is testing under specs. Customer will call the company that installed the systems and check what warranties she has. Left both systems on.
mark.bennet@acgenius.com
Performed heat tune up on 2 gas furnaces. Verified proper operation in heat. Checked electrical components, connections and amp draws. Checked drainage, changed filter and cleaned flame sensors. Recommended sub bulb replacement. Everything is operational at this time. Thank you for trusting comfort experts for your hvac needs. Your technician today was Greg.
