Local Reviews
for Arlington, TX
Our Reviews by City
Excellent
Bill - Arlington, TX 76017
Excellent service
Tammy - Arlington, TX 76006
Excellent service
Tera - Arlington, TX 76017
Aaron did great. Kept me updated on all issues and left it clean and fixed.
Excellent job
Shadia - Arlington, TX 76018
Good job , professional , patient and polite technician
Mike Spaulding
Rob - Arlington, TX 76017
Mike was great! He was friendly, explained and showed me the problem; then worked to ensure the repair was covered under warranty.
Prompt service
Ann - Arlington, TX 76016
Excellent service
Jan - Arlington, TX 76017
I had an absolutely wonderful experience with this company. All of the employees were very helpful and excellent at their jobs.
very good service the person was very good and he knew his job
Robert - Arlington, TX 76002
good service good job
Excellent service
Ed Buie - Arlington, TX 76012
The two young men who installed our air conditioner were outstanding workers. They worked hard all day and cleaned and replaced everything. Very Impressive.
Service
Ann - Arlington, TX 76016
Excellent service by Blake B.
Clint M. - Arlington, TX 76017
Very pleased. Blake B did a great job and answered my questions. I have a lot of them since I was formerly in the business.
Excellent work!
Michael - Arlington, TX 76002
Very satisfied with Kellen. He fixed our AC problem promptly and took the time to explain everything that he did.
A+ Service!
Taylor M. - Arlington, TX 76006
Colby did a very thorough job in finding a solution to the problem I had with my HVAC system. He was very professional and transparent about the whole situation. Overall a great experience and interaction with Colby!
Excellent service
Timothy - Arlington, TX 76017
Great job
Linda - Arlington, TX 76001
These two nice guys showed up on time and then spent nearly 11 hours installing my two new units - oh and it was one of those 108° days! Not one negative word was uttered!! Hopefully I got my money’s worth on the units, but the service was excellent!!
Excellent Service
Linda - Arlington, TX 76001
Kellen was very respectful and knowledgeable. He was on time and got next steps set up.
Excellent Service!
Aaron - Arlington, TX 76018
Excellent Service
Russ - Arlington, TX 76016
Tech did an excellent job of getting our ac up and going and thoroughly cleaned the unit. I would highly recommend this tech.
excellent service
William - Arlington, TX 76017
Excellent Service
Richard - Arlington, TX 76017
Very knowledgeable and professional.
Great service
Donald - Arlington, TX 76001
Awesome
Srikanth - Arlington, TX 76002
The Best Customer Service!
Dawn - Arlington, TX 76001
I had an issue with my new AC. Alex arrived at my house shortly after I called it in and repaired the issue. He has the best customer service ever! Very rare these days!
Great service
Linda - Arlington, TX 76002
Excellent Service!
Dawn - Arlington, TX 76001
Their customer service is fantastic! Rare to see this level of customer service these days! Replaced two units and totally cleaned up afterwards! The crew was exceptional! Shout out to Daniel, Alex, Jordon and Johnny! Another shoutout to Don as well! I get estimates from 3 companies and chose Comfort Experts.
Mark W.
During inspection discovered that clog was due to sink stem coming down to deep in the drain under the sink and almost clogging the drain and we went ahead and cut the end of the stem a little and hit the line with a air compressor and also rebuilt the p trap at unit, poured a gallon of water down the drain and verified the drain was clear Spoke with customer about getting an attic tent to prevent all the hot attic air from coming into the house so that if unit ever goes off in the future it would hold the cold air in more and let the unit work less from not having to fight the attic heat
Aaron W.
Outdoor unit was tripping on high pressure when I arrived throughly washed outdoor unit and held water hose on compressor for 20-30 mins to try and bring compressor out of thermal overload ,finally got compressor to kick on,indoor unit operating within specifications, drain line is clear at this time, customer declined all recommendations, left system cooling
Aaron W.
Bigger indoor unit is operating, drain line clear at this time ,smaller indoor unit is operating, drain line is clogged and almost overflowing, blower motor is showing signs of oil leakage, blower cap is out of tolerance, neither systems have drain protection ,bigger outdoor unit is operating within specifications, refrigerant levels are good at this time, fan motor is over amping ,smaller outdoor unit is operating, refrigerant levels are low, customer declined all recommendations left system cooling
Aaron W.
Outdoor unit is operating, refrigerant levels are good at this time, contactor is burnt and pitted, indoor unit operating, drain line is flowing but looks like something may be blocking it and causing it to gurgle, customer declined drain cleaning, replaced contactor and left system cooling
Alec G.
During inspection discovered that upstairs system was the one having problems this time and also discovered that drain line was clogged causing the drain switch to trip Went ahead and got the drain cleared out and let the customer know to do the same thing as the other system and pour bleach or white vinegar down both drains Left customers house with system cooling
Alec G.
During arrival customer said all he wanted me to do was check refrigerant and clean condenser since he just had his STU not that long ago Checked refrigerant levels and everything looked good after cleaning the condenser out and also found that the Schrader valve on the liquid line was a little loose and went ahead and tightened it up for the customer
Ian C.
Waiting on cred app Need to replace water shut offs, repair water lines, and install new 40G electric water heater
Mike R.
This system is over 10 with many problems I recommend system replacement the home owner has covid and want to talk about replacing it at later time. She also wants insulation. This is a 5ton heat pump system all electric air handler in the attic.
Mike R.
Zoned system was choaked down at the vent causing high humidity. I found this during the tune up. System pressure is restored and humidity came down from 75% to 53%.
Blake B.
Tech arrived at a membership tune-up. Upon inspection the capacitor was within specs. The contractor was audibly buzzing. The fan motor was pulling high amperage above rating. The motor was replaced and functioning. The condenser coils were hosed off to assist with air flow across the coils. The surge protector was not functioning. This item was replaced today. The filter was dirty and replaced. The drain was clear and bleach was poured. There was no inline float switch. A treatment strip was installed to help keep the drain system clean. There was duct and plenum separation. Accessible areas were taped. System was functioning upon departure.
Aaron W.
Arrived to customer stating water was dripping under the unit ,upon inspection of system infound that the system was low on refrigerant, informed customer of this and performed a leak search on system, found a leak on indoor coil,customer has a comfort adviser coming out today 4-6 ,customer also may want to get bigger size unit because they are planning to extend the house, currently have 4 ton unit ,they asked if the could mismatch unit sizes and I informed them that the units have to be the same size for them to operate efficiently, system is down,left system off at breaker
tyler.scholes@acgenius.com
09/16/23 leak in main water line ended up being under the slab and not in the yard. Noticeable foundation issue in back bathroom area but have no way to locate directly. No visible water damage. Suggested a known plumbing company that specializes in leak detection via Brian
Aaron W.
Outdoor unit is operating within specifications, refrigerant levels are good at this time, fan motor is over amping, defrost board showing signs of hot spots,left system cooling custo,er chose repairs will follow up
Ian C.
Found multiple faulty water shut offs and faulty hose bib recommended replacement, replaced no leaks Bathroom sink not working pulled filter off of faucet found stopped up filter, recommended water heater flush
.
Arrived to find indoor fuse had blown searched all low voltage wiring and found exposed wiring at outdoor unit cut back exposed wiring and splices on new tested unit and all is now working as intended
Mike R.
Customer wants to talk don S this Friday 12 pm
Mike R.
Condenser vibrates way to much make it sound messed up. I solved this issue with insulation and made a noise canceling bracket
Mike R.
We need to order condenser fan motor and blade pausing this call until then
colby.finch@acgenius.com
On arrival the system was running and cooling. The indoor unit had clear drain lines, a clean coil and a clean blower, amp strips were within tolerance. The outdoor unit was in good condition electrically and was clean on arrival. I recommended a drain treatment strip and a compressor saver kit and with the customers permission I installed both. Thanks for choosing comfort experts and have a great day!
Aaron W.
Outdoor unit is operating within specifications, refrigerant levels are slightly low, indoor unit is operating within specifications, drain line is flowing slowly,left system cooling ,declined work
Brock S.
Ran annualnheating tune up on hest pump. All amp draws were good, pressures normal and all heating components were working as normal. Poured 1 gallon of water through primary drain, and unit drained correctly. Did inform customer that UV Bulb is almost due for replacement, and that outdoor condenser Fan motor was rusting up. Found no other issues at this time.
Mike S.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned both outdoor units. Customer didn't have replacement filters at this time said they would replace themselves.
Mike S.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned condenser. Filter was changed by customer a few days ago.
Alec G.
During arrival to customers house system was completely off and customer stated that this happened in the middle of last night and had been off the whole day Speaking with customer he was very upset that he was told he would be first call and how he had to contact the office twice to find out what was happening and I explained to him what the cause was During inspection found out that the problem was a blown 3amp fuse and I tried to find the cause of the problem and could not find any arc outs or loose connection so I let the customer know that was seemed to be the cause was a minor surge which then blew that fuse Did not charge customer for service due to him being very upset with his scheduling and him not having any communication with office
Aaron W.
Verify equipment customer fan motor was bad ,when doing further inspection on system found secondary drain pan filled with water ,secondary drain pan gave out due to rusting through the bottom of the pan were its supposed to drain out secondary drain ,cleared customers drain lime and flushed with 2 gallons of water ,customer declined replacing secondary drain pan at this ti,e informed here that could lead to water damage in the future ,she still declined left system cooling,filled out drain for,
