Local Reviews
for Richardson, TX
Our Reviews by City
Thank you
Jason - Richardson, TX 75081
Looking forward to getting our duct issue solved. Joe was professional and knowledgeable.
Outstanding Service
Wayne - Richardson, TX 75081
Diego and Mark were our service technicians, and they did an excellent job of cleaning and inspecting our furnace and condenser. They were thorough and professional.
Blake and Comfort Experts are the best.
David - Richardson, TX 75080
Blake is our go to tech for any of our heating and a/c issues. Blake is always on time, super reliable, very friendly and explains everything in simple easy terms.
Expert opinion and analysis.
David - Richardson, TX 75080
Mark is a great service technician. He was on time, friendly, and very knowledgeable. Mark evaluated the problems and concerns of both our plumbing and water heater systems. Mark found that there was a great need for a replacement to our hot water heater system. Showed me the things that were faulty and offered fix options. Decided to upgrade our system. Mark gave us three options to review. Considered two of the three. Chose the one that best suited our needs. After working up a breakdown of the costs, Mark explained the needed repairs and the cost of each stage including installation, parts and labor. I agreed with the work and the cost involved and Mark scheduled a quick turnaround time to get it done. We have used Comfort Experts for our heating/AC needs for 14 years now and have never had an issue and all of the technicians have been top notch. I’m sure you can get a cheaper price from one of their competitors, but service, reliability and quality will not come from saving a few bucks.
Excellent service
Kyle - Richardson, TX 75080
Diego was very professional. Diagnosed the issue quickly.
Excellent Service
Christian - Richardson, TX 75082
Blake has serviced our units before. As always, he is prompt, polite, and provides an excellent evaluation. He doesn't push repairs that are unneeded. He does keep us informed as to the status and condition of our units and gives us an expectation of what repairs will become so and a ballpark of how far out the needed repairs will occur.
Excellent installation
Tim - Richardson, TX 75082
Professional Service
Tim - Richardson, TX 75082
Blake was very thorough and took the time to explain to a non AC expert what was needed. Thank you Blake!
Good Customer Service
Wayne - Richardson, TX 75081
Blake completed the annual check and inspection for our heater and a/c unit. He was very thorough and informative. Comfort Experts is fortunate to have him in their employment.
Jordan Beall provides great service and communication!
Mike - Richardson, TX 75080
easy and fast
Haley - Richardson, TX 75080
Thanks for checking our system.
Happy
Christian - Richardson, TX 75082
Dennis was polite, prompt, and professional. I’d recommend him to anyone needing service.
Vent clean
David - Richardson, TX 75080
After CE cleaned our vents in Nov. everything was great. Due to the heat and very dry conditions this summer, our house and vents have shifted a bit. Noticed we had some mold growing on the two vents closest to the indoor unit. After the tech, Tyler, removed the vents and inspected the area, he established that the vent and duct had slightly separated causing the cold air inside and the hot air seeping in from the attic caused the mold to grow in that area. Tyler cleaned the vents and affected ceiling area, sealed up the gap letting in the hot air creating the moisture, and reattached the vents. All in about 20 mins. He explained the problem, his solution, did the work and was extremely helpful and friendly the entire time. We are very pleased with CE and Tyler for helping us out and knowing the solution to our problem.
Excellent everything
Dwight - Richardson, TX 75080
This is the way all service companies should act…perfect!
A/C outage
David T. - Richardson, TX 75080
Another great service job by our tech, Blake. Superior quality and workmanship.
Great Service
Ron - Richardson, TX 75081
The installation was quick and efficient just like Sergio said it would be. He stayed within the time frame that he initially gave me.
Service of perfection
Tim - Richardson, TX 75082
Alex and Jacob are true CHAMPIONS in the water heater install!!!!
Prompt
Haley - Richardson, TX 75080
Thank you for coming promptly and for being thorough!
Excellent Service
Wayne - Richardson, TX 75081
Tyler did a great job servicing our furnace and air conditioner units. He was polite, proficient, and professional. He knew exactly what to do and completed everything promptly. He was also quite respectfu.
Good professional service
Gi - Richardson, TX 75081
Awesome service!!!
Tim - Richardson, TX 75082
I am always impressed with the knowledge of your people and their friendliness.
Response from Comfort Experts Inc.:
Hi Tim! Thank you for sharing your feedback. We appreciate your business! We pride ourselves on providing excellent service experiences to our customers and are happy to hear that we were able to do so. Thank you for choosing Comfort Experts!
Excellent Service
Wayne - Richardson, TX 75081
Casey did an excellent job of diagnosing the problem with our air conditioner system and fixing it promptly. He also thoroughly checked everything and offered a clear explanation of what he did. Finally, he reminded us of regular maintenance tips that we can do to help ourselves.
Response from Comfort Experts Inc.:
We are so glad you chose us to repair your ac. Thank you!!
AWESOME!!!! Such a fantastic young man.
Linda - Richardson, TX 75081
I hope I get this young man every time I have a problem with A/C. Which is very seldom!!
Fantastic service
Tim - Richardson, TX 75082
This was by far the best you have sent to work on my system. I would give him a 12 on a scale of 1-10
Friendly technician - very knowledgeable
Emily - Richardson, TX 75080
I was very happy to have Connor as my technician today. He was friendly and knowledgeable. He was easy to talk with and a great representative for your company. I would be happy to have Connor do maintenance on my HVAC anytime, and I’m pretty picky when it comes to evaluating other techs level of expertise because I am a tech myself. I work on Computers and small electronics though.
Blake B.
Tech arrived at a membership tune-up. Upon inspection, the capacitor was out of tolerance and was replaced under warranty. The system did not appear to have Surge Protection. The filter was dirty and replaced. The ductwork and blower area was dirty. The drain was clear and bleach was poured. The heating system reached complete ignition. The customer was informed of recommendations today. He will talk to his wife about upgrading to an AprilAire filter. He will call back next month for installation. The system was functioning upon departure.
Aaron W.
System was functioning as should ,surge protection was out ,replaced and upgraded uv system ,left system heating
Blake B.
Tech arrived at a 3 system tune-up. The filters were replaced. The drain systems were clear. The heating systems reached complete ignition. The upstairs and bedroom system capacitors were out of tolerance. The downstairs contactor was scorched. The condenser coils were dirty. The customer was informed of recommendations today. The customer would like to move forward with replacing the capacitors and contactor, as well as fixing the leak on the bedroom system. The bedroom system capacitor was replaced today. The customer will be available for repairs next week. This job may take multiple hours and should be scheduled in the morning if possible. Will pick up parts needed at the shop throughout the week.
Blake B.
Tech arrived at a service call. Upon inspection the furnace was making a low thud sound. The gas was flowing intermittently. The pressure switch tubing was cleared and the system was retested. The system maintained steady gas flow. The pressure switch was replaced, tested and functioning. The system was heating upon departure.
Blake B.
Tech arrived at a membership tune-up. It was raining. Upon inspection, the capacitor was within specs. The contactorless board was giving no error codes. The surge protector was functioning. The filter was dirty and replaced. The UV system was functioning. The blower area was clean. The drain was clear. There was excessive air leakage at the supply plenum. This area was resealed with tape. The customer was informed of recommendations today. He would like speak with a Comfort Advisor about Generator options and pricing. The meeting is set for tomorrow morning or afternoon.
Alex D.
Upsized duct coming off of plenum to a 10" and built a duct board box for the 7" and 8" duct to feed the back left room of the home hung the new duct work to ensure there are no kinks
jose.govea-soto@acgenius.com
Customer had concerns about airflow to a bedroom. After reviewing the duct work i have determined that it will need to be altered. Alex D or myself will return once materials have been gathered. Will need a 10" partial 7" and partial 8" flex duct. Will also need a box and 2x 10" 1x7" 1x8" supply collars.
colby.finch@acgenius.com
On arrival both systems were running and cooling. I performed a htu on both systems. Both furnaces turned on and ran as intended with no issues. As I left both systems were back on cooling.
Mark W.
Replaced waterheater I back of home 10 year part 1 yr labor.
Mark W.
Need to get 30 gallon waterheater with 10 year part warranty and a drain pan and alarm Will return to put waterheater in on 9/28/23 1st call
Brock S.
Upon arrival system was in working condition. Looking at the indoor unit all electrical connections and components are good. Blower is clean. Heating components are good. Saftetys are good. Filter is dirty but client will change that. Drain lines are clear. Looking at the outdoor unit all electrical connections and components are good. Capacitor within tolerance. Cleaned unit inside out. Could benefit from compressor saver. Left system in working condition. Thank you for choosing comfort experts.
Brock S.
Found that capacitor was out of tolerance again, caused by a faulty breaker on the units disconnect. Replaced cap and disconnects breaker. Unit is running as normal.
jose.govea-soto@acgenius.com
Installed a water safety switch on the secondary drain line. The system now has two water protection devices.
Blake B.
Tech arrived at a warranty service call. Upon inspection the capacitor was out of tolerance and the condenser coils were dirty. The capacitor was replaced and the condenser coils were hosed off to assist with air flow across the coils. The UV bulb was expired and not functioning. This was replaced today. The system was functioning upon departure with a 20 degree Delta.
Mark W.
Put new water heater in closet
Blake B.
Tech arrived at a 2020 Lennox tune-up. Rent house. The system does not cool the upstairs properly. The insulation levels were low and deteriorating. Upon inspection, the capacitor was out of tolerance. There was no observed surge protection. The condenser coils were very dirty and were hosed off to assist with air flow across the coils. The Delta was within range. The filter was relatively clean. The drain line was clear. The blower area was dirty. The indoor coil was clean. The customer was informed of recommendations today. He will replace the capacitor himself. He is interested in insulation. He will call back to set up installation in a couple days. Tech will follow up on Wednesday. The system was running upon departure.
Mark W.
Need drain pan 1 inch pvc 3/4 cpvc and 50 gallon gas water heater. Put new water heater in closet. Will be coming back to do install on 8/9/23.
Diego M.
Upon arrival system was turned off. Turning in system in indoor came on. Looking at the outdoor , capacitor is out of tolerance. Brought it up to customer, he had bought a capacitor under a year ago, capacitor has warranty. Left system in working condition. Thank you for choosing comfort experts.
Alec G.
UV bulb ordered was the wrong one and we need to order proper one for it uploaded pictures of bulb and model/serial number TOP PRIORITY GETTING THIS OUT HERE Let customer know and let her know we would be out here as soon as possible to get that installed for her
Mike R.
System was low on freon also system is tripping because of open start circuit I check all the caps and wires to the compressor system all check out fine. The system is currently working.
Aaron W.
Outdoor unit is operating within specifications, refrigerant levels are good at this time, indoor unit operating within specifications, drain line is clear at this time,customer purchased compressor saver, whole surge protector, and iaq 300,waiting for iaq 300 to get order then will come install that ,installed compressor saver and surge protection today
Mike S.
Arrived on site greeted customer. Moved to outdoor unit tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned condenser. Moved to indoor unit tested all components all measured within ratings and specs. Blower and coil are clean and clear at this time. Drain is also clear but sits really close to unit after drain switch causing water to spit out of the vent. Offered to rebuild customer declined today.
Steven S.
Arrived for service. System on and cooling. Inspected system. Recommended UV system. Customer wants to wait for tune up. Left system on and cooling.
Tyler L.
Tyler L completed e t u I opened the panel checked all connections to Breakers and bus bars made sure that neutral and ground or bonded at the mains check the plugs inside all of which were wired correctly in gfci's were functioning she already had a surge protector
Blake B.
Tech arrived at a new member service call. It was late and dark. Upon inspection the drain was clogged. This was interrupting the thermostat signal to the system. The drain was unclogged and a treatment strip was added to the system to help keep the drain clear. After the clog was removed the system regained functionality. The capacitors were checked and were found to be out of tolerance. Both outside capacitors were replaced today. The coils were dirty. The system was functioning upon departure.
