Local Reviews
for Richardson, TX
Our Reviews by City
Excellent Service
Christian - Richardson, TX 75082
Blake has serviced our units before. As always, he is prompt, polite, and provides an excellent evaluation. He doesn't push repairs that are unneeded. He does keep us informed as to the status and condition of our units and gives us an expectation of what repairs will become so and a ballpark of how far out the needed repairs will occur.
Excellent installation
Tim - Richardson, TX 75082
Professional Service
Tim - Richardson, TX 75082
Blake was very thorough and took the time to explain to a non AC expert what was needed. Thank you Blake!
Good Customer Service
Wayne - Richardson, TX 75081
Blake completed the annual check and inspection for our heater and a/c unit. He was very thorough and informative. Comfort Experts is fortunate to have him in their employment.
Jordan Beall provides great service and communication!
Mike - Richardson, TX 75080
easy and fast
Haley - Richardson, TX 75080
Thanks for checking our system.
Happy
Christian - Richardson, TX 75082
Dennis was polite, prompt, and professional. I’d recommend him to anyone needing service.
Vent clean
David - Richardson, TX 75080
After CE cleaned our vents in Nov. everything was great. Due to the heat and very dry conditions this summer, our house and vents have shifted a bit. Noticed we had some mold growing on the two vents closest to the indoor unit. After the tech, Tyler, removed the vents and inspected the area, he established that the vent and duct had slightly separated causing the cold air inside and the hot air seeping in from the attic caused the mold to grow in that area. Tyler cleaned the vents and affected ceiling area, sealed up the gap letting in the hot air creating the moisture, and reattached the vents. All in about 20 mins. He explained the problem, his solution, did the work and was extremely helpful and friendly the entire time. We are very pleased with CE and Tyler for helping us out and knowing the solution to our problem.
Excellent everything
Dwight - Richardson, TX 75080
This is the way all service companies should act…perfect!
A/C outage
David T. - Richardson, TX 75080
Another great service job by our tech, Blake. Superior quality and workmanship.
Great Service
Ron - Richardson, TX 75081
The installation was quick and efficient just like Sergio said it would be. He stayed within the time frame that he initially gave me.
Service of perfection
Tim - Richardson, TX 75082
Alex and Jacob are true CHAMPIONS in the water heater install!!!!
Prompt
Haley - Richardson, TX 75080
Thank you for coming promptly and for being thorough!
Excellent Service
Wayne - Richardson, TX 75081
Tyler did a great job servicing our furnace and air conditioner units. He was polite, proficient, and professional. He knew exactly what to do and completed everything promptly. He was also quite respectfu.
Good professional service
Gi - Richardson, TX 75081
Awesome service!!!
Tim - Richardson, TX 75082
I am always impressed with the knowledge of your people and their friendliness.
Response from Comfort Experts Inc.:
Hi Tim! Thank you for sharing your feedback. We appreciate your business! We pride ourselves on providing excellent service experiences to our customers and are happy to hear that we were able to do so. Thank you for choosing Comfort Experts!
Excellent Service
Wayne - Richardson, TX 75081
Casey did an excellent job of diagnosing the problem with our air conditioner system and fixing it promptly. He also thoroughly checked everything and offered a clear explanation of what he did. Finally, he reminded us of regular maintenance tips that we can do to help ourselves.
Response from Comfort Experts Inc.:
We are so glad you chose us to repair your ac. Thank you!!
AWESOME!!!! Such a fantastic young man.
Linda - Richardson, TX 75081
I hope I get this young man every time I have a problem with A/C. Which is very seldom!!
Fantastic service
Tim - Richardson, TX 75082
This was by far the best you have sent to work on my system. I would give him a 12 on a scale of 1-10
Friendly technician - very knowledgeable
Emily - Richardson, TX 75080
I was very happy to have Connor as my technician today. He was friendly and knowledgeable. He was easy to talk with and a great representative for your company. I would be happy to have Connor do maintenance on my HVAC anytime, and I’m pretty picky when it comes to evaluating other techs level of expertise because I am a tech myself. I work on Computers and small electronics though.
Great Service
Catherine - Richardson, TX 75080
5 star service
Excellent Service
Catherine - Richardson, TX 75080
Fast, efficient and polite
Great service
Dwight - Richardson, TX 75080
Total Satisfaction
david - Richardson, TX 75080
There was a cancellation and the technician was here as promised. Checked the entire system, changed our filter and was out of here in record time. Very courteous and answered all our inquiries. We are very pleased.
excellent
Sally - Richardson, TX 75081
Juan was very polite, very thorough. He explained his findings so that I could understand. I felt he was being very honest with me.
Response from Comfort Experts Inc.:
Thank for the review 🙂
Steven S.
#iaq upon arrival for tune up system on and cooling. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Refrigerant pressure slightly off. Inspected indoor unit. Blower has heavy dust buildup. Coil has corrosion buildup. Drain line clear. Recommended cleaning dust out of system. Left system on and cooling.
Blake B.
The tech arrived for a membership 3 system tuneup. There was a ride along employee present. The capacitors were within specs. Condenser coils were hosed off to assist with air flow across the coils. The fan motors were rusted. The downstairs system fan motor was pulling high amperage. The systems did not have surge protection. The filters were dirty and replaced. The ductwork was dirty. The upstairs UV system was not functioning and was relocated to a better position. The other UV system were also not functioning. The drain systems were clear and vinegar was poured. The bedroom system Delta was fluctuating. This situation should be monitored. The customer was informed of recommendations today. He will speak with his wife and let us know what they decide. The systems were functioning upon departure.
Cody J.
Completed a cooling tune up. Customer said air has not been cooling well Inside coil looked fine Blower wheel and motor were clean and functional UV bulb was not working. Bulb is 1.5 years old. New one sold and needs to be ordered Compressor showed higher that normal amps on startup and while running. Capacitor was bad on herm side. Condenser Fan motor showed signs it has been hot and not functioning correctly. Condenser fan blades had algae crowing on them as if the motor was not functioning. It would run then not run. I checked for voltage drop across the contactor, for loose connections, wiring diagram, and anything that would affect voltage. The condenser fan motor has been replaced before. I replaced the condenser fan motor/run capacitor and the problem went away. Unit is cooling and condenser fan is discharging hot air as it should. Customer is satisfied and happy to have cold air. The air filter needs to be ordered for the customer before next visit. A UV bulb needs to be or
Steven S.
#iaq upon arrival for ctu on 3 year old Goodman gas furnace system it was on and cooling. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Refrigerant pressure good. Clean unit. Inspected indoor unit. Blower and coil clean. Drain line clear. Recommended adding compressor saver kit to reduce wear on compressor. Left system on and cooling.
Mike R.
Ctu on both systems went very smoothly customer takes great care of them both and it shows. Today we installed a hard start kit on the amana system to bring down LRA to 101 from 140. He's taken a good measures to help the system last longer. All filters are changed and both systems are ready for cooling. #solar not interested. Thanks for choosing comfort experts
Matt B.
2/24/23 upon arrival found system heating and cooling with a 20 delta. Amana heat pump outside was going out on high head pressure. Was able to change the blower speed so the freon pressures do not have issues due to pressures. Replaced UV bulb and cleaned the blower along with it. System was left with a 20 delta and nice warm air was coming out of the vents. Reprogrammed the thermostat as the w wire was in the wrong slot.
riley.hobson@acgenius.com
Install 60k straight cool condenser with new thermostat wire
Gavin V.
Checked inside and outside system. Inside system is performing well and does as it should. Blower is clean. Coil is also clean. Outside unit is having issues and won't turn on. Sent comfort advisor to talk about options for a new outside unit
Steven S.
Upon arrival for service nest thermostat not reading common wire. Took thermostat off wall and pushed common wire further into connection point. Replaced thermostat. System turned on and functioned properly. System switched from heating to cooling without issue. All high voltage and low voltage readings proper for system. All fuses good. Tighted all thermostat wire connections for thermostat and control board to be safe. Left system on and cooling.
Steven S.
Upon arrival for tune up system on and heating. Customer states smell is coming from return. Inspected indoor unit. Blowers has melted adhesive in blower cabinet. Coil clean. Plenum leaking air. Heavy growth in return. Growth producing smell. Drain line clear. Furnace ignited and heated properly. Flame sensor and ignitor clean. Inducer motor amp draw within unit specifications. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance but low. Refrigerant pressure good. Cleaned unit. Recommended speaking to engineer about duct work and air quality. Customer agreed. Scheduled engineer for Monday January 30th, 10-12
Zak L.
Comp amp draws was with in tolerance fan motor was in tolerance as well washed condenser pnl hard start inside furnace components checked out goodwe did a compalmentry drain cleaning.
Zak L.
Arrived for STU furnace functional System appears to gave been run with no filter during remodel L2 duct clean highly recommended All functionality is fine Coil clean No bio growth Condenser Everything good Hard start kit installed due to compressor exceeding LRA at start
Zak L.
Arrived for STU Furnace functional. Amp draws in range A litle but of bio growth and rust on the coil Wet switch installed in secondary drain pan Capacitor in tolerance Condenser Amp draws fine Capacitor and HSK fine Refrigerant levels good Heat pump functional Cst may have UV system installed but wants to have her other houses inspected first
Steven S.
Upon arrival for tune up system on and heating. Inspected indoor unit. Blower and coils showing signs of growth buildup. Slight corrosion on coil. Drain line clear. Electrical heating functioning however growth on coil. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Refrigerant pressure good. Capacitor within tolerance. Defrost board functioning. Recommended duct cleaning and UV system due to heavy growth. Customer declined at this time stating they needed to discuss with their spouse and would get back to us.
Steven S.
Upon arrival for safety check system on and cooling. Customer states thermostat giving UV light replacement notice. Inspected indoor unit. Drain line clear. Blower slightly dusty. Coil clean. UV system wired through fan terminal on control board. UV system not functioning correctly. Inducer motor amp draw within unit specifications. Flame sensor and ignitor clean. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Refrigerant pressure good.
Jordan B.
Performed a safety check for the 9 year old downstairs furnace and the upstairs/ bedroom furnaces as well. <br> Downstairs- furnace functioning properly, blower motor good blower cap new.<br> <br> Upstairs- heating and connections are good, blower cap new, blower motor good, gas line doesn’t have a sediment trap. <br> <br> Master- heating of operation is functioning properly, blower motor good, blower capacitor is below specs 9.4-12.5 but everything else is up to specs. <br> Recommended replacing the blower capacitor for the master bedroom.
Matt B.
12/29/22 Upon arrival found system heating and cooling with a 20dt. Uv bulb was dim so I recommended replacement. Customer approved replacement of a UV bulb. Swapped bulb out and checked filter. Customer's filter is super dirty and they know it is time to replace it. They have ordered some through us and are waiting for them to come in the mail. Cleaned outside condenser and checked capacitor. Capacitor is in tolerance and system is fully functioning. Cleaned off top. System was left working as it should
riley.hobson@acgenius.com
Upon arrival I checked the indoor unit for heating and cooling and everything ran fine. The filter got replaced. UV Bulb was still good. The outdoor unit ran well too and the capacitor was within tolerance and the amp draws were all within the system specs. Left customer in cooling with a 20⁰ delta.
Blake B.
Tech arrived for a HTU. Upon inspection the fan capacitor was out of tolerance and was replaced. The compressor capacitor was within specs. The contactor had rusted terminals and was audibly buzzing. The amperages were high. It was cold outside. The disconnect was a pull type disconnect and did not appear to have Surge Protection. The filter was dirty and replaced. The customer was informed that a bigger filter should fit. The system was dirty. The ductwork was the Goodman Gray type that is known to problematic. The drain system was clear and bleach was poured. The heating system reached complete ignition. The ignitor and fla.e rod was a little scorched. The customer was informed of the benefits behind adding a Compressor Saver, upgrading ductwork, replacing the capacitor, and upgrading the outside system. The customer plans on replacing early next year and has a quote on replacement with our company. The customer was informed that pricing may be different as regulations are changin
Devyn B.
Arrived for a three system Heating tune-up. On all three systems furnaces were working okay. Blower wheels for all three systems were very dirty and need to be cleaned to prevent blower motor failure. The flame sensor and flame flame igniter for the downstairs system have carbon built up on them and corrosion visibly present. All three systems UV bulbs are out. On the master bedroom I replace flame sensor and igniter after seeing carbon built up on it as well. Tightened up a few wires that were found loose. All three flus were clear and inducer motor was working properly at this time. Found no other issues with the system. Customer stated that he would like to receive an email for all the estimates so that he can make a decision of when and what to go ahead and replace and repair. Bedrooms
Blake B.
Tech arrived at a STU. Upon inspection, the capacitor was within specs. The contactor was in working condition. The coils were clean. The compressor was pulling high amperage on startup. The system did not appear to have Surge Protection. The Delta and refrigerant was at acceptable levels. The filter was dirty and replaced. The drain system was clear and bleach was poured. The heating system reached complete ignition. The customer was informed of the benefits behind adding a Compressor Saver and Surge Protection to the system. The customer will discuss it with his wife and let us know. The system was functioning upon departure.
Tyler B.
STUx2 performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitors are testing within manufacturer specifications. I cleaned the condenser coils with a water hose, indoor unit filter is clean and the primary drain lines are clear at this time, all ignition components are functioning properly and the inducer motors are pulling proper amperage. Customer has issues with a bedroom not heating or cooling right downstairs and the downstairs outdoor unit rattling. The duct in question is sealed and has no restrictions or slack, recommend that the duct system engineer take a look at it. And I adjust the outdoor pad and unit a bit to stop any rattling
Matt B.
10/26/22 Upon arrival found system heating and cooling. Indoor furnace started normally and operated without an issue. Replaced filter and inspected operation for 5 minutes. System ran non stop so I tested cooling mode next. Con coil outside was extremely dirty and I took pressures before and after a wash. Pressures looked good after I washed it and capacitors are in good condition. System was left heating and cooling without issues
riley.hobson@acgenius.com
Arrived on site and performed plumbing tune up. Upon performing inspection I only found two things. The upstairs boys bathroom faucet had a slow drip which tells me that the cartridge needs to be replaced. The shower in the same bathroom is leaking as well so we would change the cartridge on that as well. I sent estimates over via email.
riley.hobson@acgenius.com
Tested the primary drain line and insured proper water drainage. I have installed a "T" on the primary drain line so that the homeowner can treat his drains with ease. I have also changed out the filter.
