Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Comfort Experts is proud to serve Lewisville, TX, and the surrounding areas with quality, comprehensive HVAC services. Since 1962, we’ve helped local homeowners take their indoor comfort to the next level. Whether you need installation, replacement, maintenance or repair, we’ve got you covered – 24/7! We offer a wide range of services, including AC, heating, plumbing, electrical and solar energy. We’re proud to offer a free second opinion so you know you’re always getting a fair deal. With Comfort Experts, you’ll never have to compromise on comfort. We know the ins and outs of heating, cooling and more so you don’t have to.
See what your Lewisville, TX, neighbors are saying about our exceptional service. We’re here for you day and night, so when you need HVAC care you can trust, give us a call at (817) 341-5149!
Adam came out late on a Friday night to stop a leak in an upstairs bathroom. He he helped get the ball rolling on getting restoration of the damage the leak caused. Really appreciate his efforts.
Danny was very good and explained things did not pressure us for immediate solution
Mike was fantastic to work with and so knowledgeable!
Alonso was knowledgeable, helpful and efficient!
Danny was excellent. Very professional in his explorations and his work. Nearly precise in his time estimates. Highly recommend this young man.
Alonzo was on time and quickly diagnosed the problem. He replaced the part and checked that it worked properly. He was very efficient and very friendly. I appreciate his effort.
Took the time to answer all my questions. Provided great information.
Very thorough! Answered all my questions.
Ryan Morris did an excellent job. He was efficient and explained what was being done during the plumbing work.
Colby did a wonderful job getting our AC fixed! It was a long hot day and we really appreciated his hard work getting our air conditioning back on!
Very cordial and knowledgeable
Tyler was excellent great attitude and knowledge
Came out to and figured out the problem.
He came in on his Sunday and handled the fix quickly. My wife has students out of her house during the week so it wasnugent. Thanks
Adam was great! Professional, friendly, and good communication about everything involved with the repair!
Colby was amazing and extremely knowledgeable and helpful! He walked us through all of our options and explained each in depth so we could make the best decision for our family!
Jake the great was great as usual! Very friendly – fast and efficient.
Appreciate Garrett coming out on a snowy day with bad roads. He discovered blockage in a tube that was causing the problem. He cleared that out and our downstair system is good to go.
Jonathan was a pleasure to have in my home. Great work ethic!
They are always timely and courteous as well as knowledgeable and professional
Daniel was extremely knowledgeable and straightforward in his communication. The explanations and recommendations were very much appreciated. Would definitely use this company again just because of him.
I recently had the pleasure of receiving my biannual checkup from a Comfort Experts technician named Daniel. I was thoroughly impressed with his professionalism and expertise. He demonstrated a comprehensive understanding of my system, which was also installed by Comfort Experts. Daniel went above and beyond by providing valuable advice on how to extend the lifespan of my system. I would like to request Daniel for all future checkups, as he was exceptionally thorough and patient in answering my children's numerous questions.
Mark was knowledgeable and willing to explain what he was doing in a way, I could understand.
Upon arrival, I found the system was not cooling. Starting with the outdoor unit, I observed the fan operating but the compressor was silent. I checked the capacitor, which was faulty, and replaced it along with the compressor saver, both under parts and labor. This resolved the issue, and the system began to cool effectively. The customer appreciated the service and opted for our new membership. Additionally, a plumber is scheduled to inspect the water heater in the 12-3 pm window tomorrow. Thank you for choosing our services.
Upon arrival, the system was not cooling. Upon inspection, an L7 code indicated an open start circuit. The capacitor was found to be faulty and was replaced under the parts and labor warranty. Additionally, I recommended a soft start for the new compressor to enhance its performance. The customer was also informed about our new membership program. Thank you for choosing our services. Have a great day!
Upon arrival, I was informed that a previous technician had left a ceiling light fixture dislodged during an installation of new HVAC equipment. The customer had noticed the issue and was concerned about the unresolved problem. I assessed the situation and successfully reattached the ceiling light, ensuring it was securely in place. Additionally, the customer requested assistance with a malfunctioning ceiling fan pull string. I promptly diagnosed and repaired the pull string, restoring full functionality to the fan. The customer expressed great satisfaction with both repairs, and I provided a fair service charge for my work.
I coordinated with Mark to order a replacement breaker for the customer's electrical system. Baker confirmed that the breaker will arrive tomorrow. Currently, the customer lacks any air conditioning, making this repair urgent. We prioritized this job to ensure minimal disruption. Although the breaker isn't here yet, I'll return tomorrow to complete the installation as soon as it arrives. This will only take a short time, and I'll ensure the customer is updated throughout the process.
On August 22, I was tasked with replacing an existing toilet and garbage disposal with customer-supplied units. The job involved removing the old fixtures and installing the new ones provided by the customer. The new toilet was carefully positioned and secured, ensuring a proper fit and alignment. Similarly, the garbage disposal was installed, connected to the plumbing, and tested for functionality. The work was completed efficiently, and I scheduled a follow-up visit for August 28 to ensure everything was functioning correctly.
During this visit, I meticulously inspected the HVAC system, focusing on the blower component. I carefully disassembled and reassembled the blower, ensuring all connections were secure and properly aligned. I repositioned the blower to eliminate any potential for rattling, enhancing the system's efficiency and longevity. Additionally, I conducted a thorough inspection of the surrounding components to ensure everything was functioning optimally. The system is now running smoothly, with no signs of rattling or instability.
Upon arrival, I began by diagnosing the issues with the existing light fixtures. After identifying the problem with the first fixture, I replaced it with a customer-provided one, ensuring a seamless transition and proper functionality. Next, I moved on to the second fixture, which also required replacement. I carefully removed the old fixture and installed the new one provided by the customer, paying close attention to wiring and connections to guarantee safety and efficiency. Throughout the process, I maintained clear communication with the customer, explaining each step and confirming satisfaction with the completed work.
Upon receiving the call, I conducted a thorough evaluation of the LED lighting issue in the kitchen. I inspected the connections in the attic to ensure they were secure and properly connected. After confirming that the wiring was intact, I concluded that the fixture itself might have failed. To address this, I scheduled an electrician to visit the next day to replace the faulty fixture and restore proper lighting. Thank you for choosing our services.
Upon arrival, I identified a burst waterline in the ceiling that had caused significant water damage to the structure. I promptly made the necessary repairs and conducted thorough testing to ensure everything was functioning correctly. Additionally, I discovered a gas leak on the line leading to the water heater located downstairs and in the garage. I repaired the leak and installed new flow tech water treatment on the water heater, which was situated in the attic. I also added new flood protection for the water heater and replaced the tub drain in the upstairs bathroom with a brush nickel one. All work was completed to the highest standards.
Upon arrival, I found the compressor to be completely non-functional. I reset the circuit breaker and plugged in the compressor, but it tripped the breaker instantly. When I unplugged the compressor, the fan motor continued to run indefinitely without tripping the breaker. Given that the compressor is out of warranty, having expired in 2022, I discussed the cost of repair versus replacement with the customer. They expressed interest in meeting with a Comfort Advisor to explore their options further. I scheduled this meeting for 6-8 pm tonight. Thank you for choosing our services. Have a great day.
Upon arrival, I assessed the situation and quickly identified the issue preventing water flow. After a thorough inspection, I successfully restored water supply to the customer's home. This involved repairing a damaged pipe and ensuring all connections were secure. The customer was relieved to have water back, and I explained the steps I took to resolve the issue. I informed the customer that I would return on Tuesday morning of the following week to complete the remaining work, which includes further pipe repairs and a final inspection to ensure everything is functioning correctly. This will guarantee the water system is fully operational and safe for use.
30 noon sharp the next day to discuss this option in detail. Thank you for choosing Comfort Experts; we look forward to providing you with the best service possible. Have a great day!
Upon arrival, I conducted a complimentary second opinion on the customer's system. After thorough evaluation, I successfully got the system up and running, ensuring all components were functioning as intended. However, I identified that the system's return is insufficient and it features an all-style coil. These factors will prevent the system from achieving high efficiency and will result in extended run times. Although the system is currently operational, I advised the customer to plan for an upgrade within the next two to three years to address these issues. The customer provided an invoice from a previous company for reference.
Upon arrival, I found that the breaker had already been removed. After discussing the situation, I sourced a GFCI breaker suitable for controlling the garage and outdoor plugs. I installed the GFCI breaker, ensuring these outlets now have the necessary protection. This proactive measure enhances safety and compliance for the electrical system.
I successfully installed locking caps on the exposed pipes and fixtures throughout the property. This involved carefully measuring and selecting the appropriate caps to ensure a perfect fit. Each cap was securely fastened to prevent any accidental tampering or damage. The installation process required precision and attention to detail to guarantee that the caps were both functional and aesthetically pleasing. Additionally, I inspected the surrounding areas to ensure that the installation did not interfere with any existing systems or fixtures. The completed work provides an added layer of security and peace of mind.
I successfully installed a new warranty compressor, ensuring it was properly pulled and vacuumed. I then set the charge unit and verified its functionality. The system was charged with freon, and all components were tested to confirm proper operation. Payment was collected via credit card, and the client was informed of the warranty details. The job was completed efficiently, maintaining high standards of service.
Upon arrival, I assessed the compressor and found it had internally failed, necessitating a replacement. The high and low-side pressures were remarkably similar while the system was operational, and a distinct metal grinding sound was audible, indicating internal damage. The customer agreed to warranty the refrigerant. As the compressor needs to be ordered, the system is currently down under warranty. I ensured the customer that the issue would be resolved promptly. Thank you for choosing our services, have a great day.
Upon arrival, I identified a leak originating from the dishwasher drain hose connected to the disposal. After a thorough inspection, I recommended pulling the dishwasher to replace the faulty drain hose. I provided a detailed estimate for the repair. The customer opted to handle the repair himself but requested our assistance if he encountered any difficulties. I ensured he understood the process and was prepared to return if needed.
During the service, I performed a comprehensive tune-up, ensuring the filter was in good condition and the drain was clear. The system's delta pressure was optimal, and all furnace components were within tolerance. However, I noticed condensation dripping from torn plenum seals, which could lead to water damage and reduced efficiency. I recommended resealing or replacing the plenum to prevent further issues. The refrigerant levels and cap were satisfactory, and I cleaned the unit thoroughly. Additionally, I identified that the compressor's startup noise could be reduced with a soft starter, which would also lower the inrush current. I discussed the benefits of the Comfort Club membership, and the homeowners opted to sign up, though they requested time to decide on the repairs. The system was cooling effectively when I left. Thank you for choosing our services!
During the service visit, I installed a new soft start component to enhance the system's operational efficiency. The system is now successfully turning on with a current draw of 15 amps, indicating that the installation was successful and the system is functioning within expected parameters. I also performed a thorough cleaning of the system, which has resulted in a Super Clean (SC) rating of 6 and a System Health (SH) rating of 15, both of which reflect optimal performance levels. Additionally, I ensured that all components were inspected for any signs of wear or damage. The system is currently awaiting a new filter, which is on order from Amazon and will be installed by the customer upon arrival. This proactive measure will help maintain the system's efficiency and longevity.
Today, I assisted a customer by replacing a 35-year-old HVAC component that was still under warranty. The part in question was a crucial element, and I ensured it was replaced efficiently. Additionally, I coordinated with the customer to order a soft start, which will enhance the system's performance and longevity. This proactive approach not only addressed the immediate issue but also contributed to the overall efficiency and reliability of the HVAC system.
I performed a comprehensive tune-up on the gas furnace system, meticulously inspecting all mechanical and electrical components for optimal efficiency. Upon testing, I identified an unusually high amperage in the compressor. Further investigation revealed severely burned wires and a melted capacitor. Both were replaced, restoring normal operation. I also installed a pan strip to prevent future clogs, while duct cleaning was declined by the customer.
During the service, I performed a comprehensive super tune-up. The homeowner was using an incorrectly sized filter and had improper installation techniques. I advised them on the correct 20x25x4 filter size and installation method. The drain was clogged, and I recommended a drain clear solution, though the homeowner opted to handle it themselves. Electrical components were tightened, and I identified a missing sediment trap in the gas line. Refrigerant levels were optimal, and the outdoor unit was cleaned. I suggested a start kit to address compressor overamping on startup, but the homeowner declined. The system was cooling effectively when I left.
For this job, I worked on a cooling tune-up on this 4 year old system. I went through all the mechanical and electrical parts of the system and check for maximum efficiency. Well going to the system the capacitor was out of tolerance, it was replaced under warranty. Adding on, our new home and budget membership was recommended to the customer however customer was not interested for now. A pan strip to help clear history lines was also recommended but customer rejected. Thank you for choosing Comfort experts, have a great day!
Tune up- checked both heating and cooling Cooling delta 20 Heating delta 40 Washed Condenser and filter left unchanged, good for now Recommended Soft start, hard start kit failed last year, this would prevent it from happening again Pan strip recommended to prevent clogs and water damage Customer will save up for it next visit Thank you for choosing Comfort Food Experts, have a great day ,
