Comfort Experts promises customer service that exceeds the expectations of Godley TX residents.
Kellen was an awesome tech! He was forthright, honest, prompt, and offered many options!
I appreciated the straight down to business and professional attitude! Tyler got it done!
CTU complete Filters changed - discussed with customer about the importance of proper air flow Drain line clear Evaporator coil - heavily impacted, cleaned per titanium membership agreement. Blower wheel - dirty, cleaned per titanium membership agreement Outdoor unit Washed Electrical connections inspected Capacitor inspected Spoke to customer about air quality products, condenser products, and surge protection. Lifespan of indoor coil is diminishing. Dogs stay in the room with the return and cust has closed off addition required airflow. Cust is aware of the issues that are reducing the lifespan on system.
24k Generac LP, 50 amp portable switch for dog kennel meter, 250 gallon propane tank
2/25/23 upon arrival found amana heat pump system off. Turned on system and waited for the 5 minute thermostat delay. The indoor and outdoor systems were both receiving 240v of power and the transformer was fully operational. Both indoor and outdoor systems have no issues and the customer's rooms by the ac that were turning off is not due to the AC. They recently had an electrician come out and replace the entire panel. This home is undergoing major renovations and it wouldn't surprise me if some wires got messed with in the process. However, for the hvac side everything is functioning as intended and no further issues were found. Tested the system with both heat strips on (10kw) and the breakers did not trip. They had an electrician here when I got here who was looking at the rooms which are having power issues.
Bad thermostat. Jumpered thermostat wire to get system to operate. Going to replace thermostat themselves.
Arrived for AHC Condenser unit not coming on Low voltage present at field wiring Low voltage missing from contactor Low voltage lost through the high pressure switch - no continuity Dual run capacitor is out of manufacturer specs - rated 80mfd tested at 70 mfd bad below 76mfd Routed around high pressure safety to determine full system condition Compressor is exceeding starting amp draw per manufacturer specs - should be under 169 measured at 176 - unit already has a hard start kit - in good condition - if the hard start kit fails estimated amp draw will go up to ~230 amps - compressor may not be able to start without the hard start kit At 10 mins run time low side saturation temp is below 32 degrees - coil is freezing water instead of condensing and allowing run off - with enough run time the coil will develop into a block of ice and possibly cause water damage to the house - secondary pan safety recommended Customer decided to wait to get a new system - installing secondary drain
Customer started that the panels were removed by technician before me and I did not see them when I was there, not a 45 on me
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor to testing within manufacturer specifications, indoor unit filter is dirty and primary drain line is clear at this time. Heat strips are pulling proper amperage and the system is working as it should in both heating and cooling. Customer not present at the home during visit
Arrived for service eval. Defrost control board has been routed around Ran Y call back to board to test defrost functionality - system does not run defrost cycle even in test mode - verified temp sensor works with continuity check Ordering new control board Defrosted all the ice and left in heating mode UV system needs to be replaced as well - no longer functional Installed whole home surge protector. CA set for 2/7 for Riley - ductwork and questions about solar and generator. Cst expects Riley to bring his dog
Arrived for AHC Indoor unit Filter is not aligned with coil box correctly and allows too much dust through to the coil Replaced filter Coil is very dusty and has bio growth Blower is the same Blower cap is out of tolerance - rated 10 mfd tested 6.9 Condenser contactor is fused closed - cst advised she has been turning the outdoor unit off with her house panel Condenser fan and compressor both operating close to 100 degrees even with ambient temp around 60 Amp draws to both motors are within range Compressor over amping at start by ~25% Cst is interested in exploring solar rebates to pay for new system before she has it repaired and cleaned Duct cleaning highly recommended with new system Water heat is from 1999
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