Local Reviews
for Granbury, TX
Our Reviews by City
Thanks for the preventative maintenance check!
Stuart - Granbury, TX 76048
Kellen was very polite and professional, we are very happy with his service! Thanks!
Excellent service!
Linda Wooten - Granbury, TX 76048
Mike is a perfect example of field service perfection. He explained everything he did in great detail. He also presented options which saved us some money. He was very respectful of us and our home. Comfort Experts should be proud to have this young man representing their company. Highly recommended.
Professional Service
James - Granbury, TX 76049
Kellen demonstrated his knowledge regarding heating and air conditioning equipment. Performed a thorough inspection and check-out. Unfortunately, he had to tell me that my 12 year old system was in need of major repairs. We discussed the pros and cons of pouring money into the old system versus a new system. Opted to invest in a new system.
Very good with explanations. Overall a very good experience
Bob - Granbury, TX 76049
I’m not sure how things went from being good with FR er in on 5/9 according to one technician and very, very low on 5/20 according to a different technician. No leak checks were offered.
Inspection relieves anxiety
Randy - Granbury, TX 76048
After service discussion was very detailed about the overall condition of both my AC systems. Weak points were discussed with potential downtime the result. My veteran technician was extremely courteous and wore shoe covers while inside our home. Extremely satisfied.
Excellent Service!!
Angela - Granbury, TX 76049
Mark D, Mark W, Alec, and Ian came out, found the problem and fixed it. These guys were all so kind and easy to talk to. We love having Comfort Experts in our corner. We trust y’all and would highly recommend you to our family and friends.
Great service
Stephen8 - Granbury, TX 76049
Tech.was very knowledgeable and explained everything clearly. Very good 👍 service
Very good service
Frank - Granbury, TX 76049
Arrived right on time
Excellent Service
Bob - Granbury, TX 76049
Extremely friendly and professional
Excellent service!!
Douglas - Granbury, TX 76049
Superb experience. I strongly recommend Comfort Experts
Good service rep, poor scheduling
John - Granbury, TX 76048
Service rep did a great job and was very thorough pointing out items that could cause problems later on. Communication was very good with emails and text messages however scheduling was very poor. Had a window from 2 - 7 pm on Monday, received text that service rep was on the way at 4:15. Two hours later no rep so call and texted office. Got call back at 6:50 pm that rep was on his way (45 minutes away). Are you kidding they would still have someone coming that late. Reschedule to Wednesday same week with 10am to 12 window. Similar results, text message at 9:15 that rep was on his way, 2 1/2 hours later rep finally showed up. He said he had was sent from McKinney to my location which is over 2 hour drive. One would think when customer is notified that service rep is on the way, they would arrive in an hour or less,, or let you know that it will be longer. That is the way my prior service company worked. Company wasted my time waiting for rep and probably cost company a lot more by not scheduling reps that are in the area.
Great, systematic service.
Douglas - Granbury, TX 76049
Jhorden, along with his assistants Philip and Ean, did an excellent job installing the new heat pump and compressor units, with a comprehensive walk-through at the end of the installations and clear instructions to us, the non-technically oriented homeowners, on filter changes and other routine maintenance. Well done and much appreciated!
Excellent service
Ronnie & Donna - Granbury, TX 76048
Cody Javarone did an excellent job & very thorough. Did things that haven’t been done before. He was very informative. We didn’t have any coat for this visit since we’re under a service contract.
Excellent Service
Jacky - Granbury, TX 76049
Comfort Experts is #1 for service
Bob - Granbury, TX 76049
Once again we were very pleased with the communication & service provided by CE & their employee, Dennis.
Great
Dave - Granbury, TX 76048
I give him a ten he was very professional and checked all the vents. Changed our filter which we provided. Very friendly too! Thank you
Excellent service!
Linda - Granbury, TX 76048
I highly recommend Comfort Experts. Riley Hobson was great to work with. He spent time in person explaining the products and services and answered all my questions. I had a very old HVAC system replaced, electric upgrade and repairs, and some plumbing repairs. Brian did an excellent job on the electrical work. The installers and helpers were great. Pricing was fair. This company exceeded my expectations!
Excellent service!
Glenn - Granbury, TX 76049
Very through and professional. Great job at a great price!
Wyatt Criner team
Michael - Granbury, TX 76048
very helpful info. FAST service
Excellent Service!!
Angela - Granbury, TX 76049
Great service as always. Kellen listened to our concerns. He fixed the problem and had several recommendations for our system hat the original AC installers didn’t even think of. He was kind, very knowledgeable, and just an overall good guy.
Service visit
Shirley - Granbury, TX 76049
Worked on it til he saw the problem, always courteous and polite… follows thru
Excellent service
William Childs - Granbury, TX 76048
Excellent Service
Tony - Granbury, TX 76048
Very knowledgeable, did a good job with my service.
Great service and very nice 😊
Angela - Granbury, TX 76049
I definately got the Pro from Dover !!
Randy - Granbury, TX 76048
Kellen was absolutely the most impressive technician I have dealt with in 21 years of home building. He is particularly skilled at explaining the system and showing the client how the system works as he performs an in depth diagnosis of any problem areas.
Cody J.
Completed STU on Coleman all electric unit. Heating is functioning properly. Pulling correct amps for heating strips. Electrical connections and components check. Functioning properly. Indoor blower and squirrel cage ok. Indoor coil has no visible signs of growth. Spoke with customer about drain prevention for future prevention of issues. Indoor air filter changed. Outdoor unit is functioning properly. Comp, fan, fan blade, and cap are with in manufacturer spec. Unit was washed and cleaned throughly. Spoke to customer about maintaining the weeds around unit to prevent air flow issues. Overall, units are functioning properly.
Ryan S.
#iaq inspected system and found ducts and return plenum to have high dust levels, blower and evaporator coil have lots of biological growth. Supply plenum is extremely covered in biological growth, needs duct cleaning and 5year uv system, I will personally clean blower and coil for customer. Customer needs to speak with husband before proceeding.
Kellen M.
AHC 1 complete. 3 leaking r22 York 2003 systems. Capacitor needs to be replaced on both indoor and outdoor x3. Indoor blower motor leaking oil. Compressors amping high. Fan motors amping high. Fan blades on one system are damaged. Outdoor coils are compromised x3. Blower wheel needs cleaning on one. Passthrough breaker on one unit has havey rust. DeltaT 10-13 x3 Presented to Cust all of my findings. Customer claims we had a CA out in November of 2022, he shopped around, he consulted with his family member in VA who is in the industry about replacing and upgrading systems. Customer is not ready to replace and wants to let them run until further notice. Customer declined work, declined a CA at this time.
javier.falcon@acgenius.com
MASTER BEDROOM Both sinks have proper water pressure and drainage and have proper studor vents toilet normal operation, as well as tub and shower. KITCHEN All plumbing fixtures are good in the kitchen no issues needed to be corrected. SECONDARY RESTROOM water pressure normal in sink as well as drainage. Water heater recently replaced Does not have emergency shutoff or tp line ran outside
Mark D.
Upon arrival to customers house unit was running Heat pump package unit Goodman Could not read data tag for year Blower motor had some buildup EVAP coil clean Electrical connections good Drain line good Fan motor good Coil was clean Contactor good Cap was not within tolerance 36.1/4.6 rated 40/5 Talked to customer about replacing cap and a membership Replaced cap and got customer on a copper 20 membership Customer also stated that she had a leaking water line if we could get her set up for her plumbing inspection soon. Customer asked if the office could mail her a copy of the receipt to her home address.
Mike R.
System is clean all 3 filters have been replaced condensor coil is now clean and ready for cooling. All caps are now in tolerance. Thank you for becoming a member with us today we appreciate your business and look forward to seeing you on the next visit. God bless.
Mike S.
Upon arrival found system heating and cooling with a 20 delta. Customer stated that the unit is making more noise on start and stop than she would like. Recommended a compressor saver and customer got the saver as well as a senior citizens membership. System was cooling and heating with a 20 delta and the noise went away. Capacitor was good and no further issues found
javier.falcon@acgenius.com
Most of the fixtures in the home are up to code and working properly, biggest concern is white substance coming out of the faucets. Per Mark W check neighbors house to see if there is a similar issue, if not then we will have to talk about installing water treatment system in house. Customer stated she will speak with neighbor this afternoon
Matt B.
Upon arrival found system down. Inside was blowing but condenser wouldn't start. The problem was the capacitor inside the air conditioner had blown. We changed this a few years ago and it had a lifetime warranty with it. Replaced capacitor under membership warranty. Customer paid service fee and system was left with a 20 delta.
Robert V.
Install 36k hz heat pump keep current filtration
Mike S.
Arrived on site greeted customer thanked them for continued membership and business. Moved to outdoor unit tested all components all measured within ratings and specs. Primary electrical control has corrosion on terminal and wire harness recommend replacement for both contactor and wire harness before failure. Refrigerant level is normal. Washed and cleaned unit. Moved to indoor unit tested all components all measured within ratings and specs. Blower, coil and drain are clean and clear at this time. Offered customer repairs politely declined today.
Mike R.
Upon arrival this was down found the system low on freon customer Needs time to figure out what he's going to do. System does a have newly installed evap coil as of November
Mike R.
System is in good shape the defrost board as some heat stress marks but us still functional. System now has uv light to keep house and system healthy
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Found low voltage to be damaged at the condenser and corroded almost all the way to the wall of home cut back and spliced low voltage cleared units codes and ran unit Unit is now working properly
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Fixed Arma flex and refrigerant port caps at condenser
Mark D.
Arrived to condenser fan not running. Checked capacitor to find that it had failed. Replaced 45/7.5 capacitor and unit started up. Checked delta T and refrigerant levels to find they are both in range. Customer wants an estimate on replacing top grate that holds fan. Grate has many broken strands and is vibrating a lot. Tech fears that condenser fan will fall through into condenser. Need price on new fan mounting bracket.
Cody J.
99 eval for water draining from ceiling into garage. 2 story setup. Upon arrival, water is draining from ceiling into garage floor. Inspection of drain system on indoor unit confirmed to be stopped up. Drain trap assembly was removed, cleaned, and reinstalled with modification to add a maintenance clean out. Compressed nitrogen was used to remove clog. Indoor handler access panels removed and indoor coil pan was cleaned. After assembly, 1 gallon of water drained without issue. Evidence of RidEx was inside drain system. System is functioning and drain operational. I did mention to customer about removing drywall area to allow the ceiling to dry out. Remove clog from drain with compressed air. Remove trap assembly and repair.
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Replace west side unit with 36k LP upflow, with high efficiency filtration, uv system, duct cleaning with fogger
Cody J.
Responded to an eval call for concerns about hanging wires on unit that was thought to be from previous visit. Upon inspection, It was determined that the wires are thermostat wiring connections to the air handler. This is normal. Customer asked about the water in the emergency pan and lack of cold air flow. Water was in the emergency pan. After checking refrigerant levels, the system has no refrigerant. Suction saturation temperature was 9 degrees with a super heat of 67 degrees. Indoor coil is freezing. We did install this unit. Customer was shown the frozen coil, refrigerant levels, and made aware. Customer will contact the installer. Coil is less that one year old replaced by AC Cooper. Customer paid the eval fee and retain the November tuneup.
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Install 30k hz heat pump keep current filtration
Jeffrey B.
Arrived at location and spoke with home owner. Home owner indicated outdoor unit was not operational. Turned on system and evaluated indoor and outdoor unit. A faulty wire was identified. Notified home owner and recommended repair. Home owner agreed and repair was made. After wire repair it was observed that the thermostat was not functioning properly. Recommended replacement. Home owners indicated they wish to procure new thermostat themselves. Advised system would not be operational upon departure. Home owners agnolaged and agreed. Outdoor unit capacitor was also out of spec. Recommended replacement. Home owners agreed. Replaced capacitor. Discussed cost savings and other benefits of membership programs. Upon departure system was set to fan on setting only, to help circulate air through the home. Heating and cooling functions not operational.
Kellen M.
AHCx2 complete. Drain lines clear. Filters inspected. DeltaT inspected. Blower wheel inspected. Flame sensors inspected. Ignition inspected. Heat exchanger inspected. Burners inspected. Gas control valve inspected. Inducer motor inspected. Drain line inspected. Flue pipe inspected. Evaporator coil inspected. Return and supply duct inspected. Supply duct on unit 2 (left side of house needs repair). Outdoor units washed and waxed. Capacitors checked - right side unit has a failing 7.5 fan capacitor. Electrical connections inspected - right side unit has burn on the center wire on the compressor capacitor due to lizards. Electrical control contactor inspected. Fan blades and motor inspected. Amps and volts inspected. Presented my finding to customer. Explained in detail. Customer will have a serious discussion with his wife and make a decision soon on the work presented. Explained to customer that I had to add a decline work item Incase the fan motor fails in my absence due to the fa
Kellen M.
Nordyne 2004 r22 x2. Systems off upon arrival, customer said they moved in the home from California in December 2022 and knew the system has issues. Both units are compromised, I advised the customer to keep systems off until further notice to avoid flooding over the ceiling. Both systems have extremely compromised condensate drain issues with no secondary pvc lines, both blocked and both have lots of water in the main evaporator coil pan. No saftey switch. Evaporator coils both detected r22 leaks, both blower wheels need to be clean, both blower capacitors need replacement. Outdoor units have compromised capacitors, compressors and fan motors. Wife indicated she works for another HVAC company. Husband mentioned possible minisplits when talking about replacement. Customers politely refused a CA at this time. Customers politely refused membership benefits. I left my business card with the husband. Nice people.
Kellen M.
Evaporator coil and Blower wheel replacement complete.
Jhorden P.
Job Completed installed uv system and completed duct cleaning
