Local Reviews
for Granbury, TX
Our Reviews by City
Excellent technician..
Tim - Granbury, TX 76048
Mark D. , was very polite and knowledgeable. He told me what he was going to do and then followed through.
Amazing
Robert - Granbury, TX 76048
He was great
Excellent service on AC at a very reasonable price.
Jim - Granbury, TX 76049
Outstanding service on AC at very reasonable price..
Ian was fine but frustrated with Comfort Experts
Jason - Granbury, TX 76048
We have been without AC for over a week and were told that a part was bad, and we had to wait for the new part to come in, then, when the new part came in, then we were told the compressor was bad and now we might need the entire unit replaced. Not good at all… Especially in this 100° temperatures that we’ve had for so long. Pretty frustrating to say the least… This is the second time this particular unit has had to been replaced in just the three years that we’ve lived in this house and we started off with a brand new unit from Comfort experts. Don’t feel like we got what we paid for with the initial cost of these units… Very frustrated and wished we would’ve chose another AC company to begin with. Now we feel like we are stuck. Ian, the service tech, was totally fine… Not his fault at all.
Excellent service
Tony - Granbury, TX 76048
Kellen is a gem and very knowledgable/professional.
Excellent Service!
Mary - Granbury, TX 76049
Tyler was helpful and professional. I really appreciate his customer service skills!
Response from Comfort Experts Inc.:
Mary, Thank you so much for taking the time to acknowledge Tyler's outstanding customer service skills. We're thrilled to hear that he was helpful and professional during your interaction with us. At Comfort Experts, we place a high value on delivering exceptional customer experiences, and feedback like yours motivates us to continue providing top-notch service. If you ever require our assistance in the future or have any questions or concerns, please don't hesitate to reach out. We're here to serve you and ensure your satisfaction with our services. Thanks again for choosing us! ????
Quality service experience from beginning to end!
Charles - Granbury, TX 76048
The same excellent service I have come to expect and depend on from Comfort Experts! Tech was very professional, knowledgeable and communicated well. I understood every facet of the services being performed and why it was being done. Excellent customer experience!
Excellent
Jeff - Granbury, TX 76048
Was professional and knew his job well and felt I wasn’t getting ripped off. Thanks for his work ethic..
Great job!
Daniel - Granbury, TX 76049
Very knowledgeable and helpful. Great attitude as well.
Great Service!
Daniel - Granbury, TX 76049
Friendly and knowledgeable.
excellent service
Brenda - Granbury, TX 76048
Excellent Service
David - Granbury, TX 76049
Justin is a polite service tech from Comfort Experts and very knowledgeable. Our AC had stopped cooling and, after locating the problem, he had us “cooling off” in about two hours. The service was excellent.
Excellent Service
Brenda - Granbury, TX 76048
Great Service
Richard - Granbury, TX 76049
Polite, explain the problem with photo.
Great service
David - Granbury, TX 76048
Very nice man knew what he was doing..
Plumbing Issue with Septic Pump
Genna - Granbury, TX 76048
Mark did an excellent and professional job and I trust Comfort Experts to take care of my house.
Very professional service
Jerry - Granbury, TX 76048
Wyatt was very professional and courteous. He checked our system, and determined the issue was with the drain past the system scope. He did replace a faulty water sensor.
Excellent service!
Mike - Granbury, TX 76048
Dennis was on time or slightly early. No waiting. He had my geothermal unit problem diagnosed in 5 minutes and fixed in 20 minutes. I was expecting it to be down all day. Great service from an expert tech!
Great
Sandy - Granbury, TX 76049
Knowledgeable, professional and best of all empathetic. I don't want to embarrass him but I think I'm old enough to say that he is a real sweetheart. Don't let him go!
I can find no fault with this company
Fred - Granbury, TX 76048
As a first time COMFORT EXPERTS customer, I made sure I watched how Zak, the HVAC tech, worked and I listened to his overview of what he was doing. I also wanted to know his level of expertise. He was thorough, friendly, and kept me posted on his progress. I always learn when I watch someone who takes pride in their job. This company has integrated "tech" into many processes within the company which taught me they are serious about being around for many years. If you want folks around who are serious about service, give them a call.
Scam
Art - Granbury, TX 76049
He replaced the capacitor that did not need replacing. Scam artist!
Great
JR - Granbury, TX 76048
You have a genuine winner in Alec
Excellent service
Caleb - Granbury, TX 76048
Blake was super nice, fast, and informative
Super Service
Edmond - Granbury, TX 76049
Mark handled the problem very well. I recommend him to every customer highly.
Well trained service tech and advisors.
Sean - Granbury, TX 76049
Mark W.
Put in drain switch on indoor unit. Customer does not want me to put the grills in. Wants to talk to the builder about a bigger fan in the master bathroom.
Mike R.
Please order a 2 stage compressor using the model and serial number I provided in materials. Pics of unit data plate in the pics I uploaded as well
Ian C.
9/28/23 Trench marked for dig test
Mike R.
Need to order a new blower control board and defrost control board all OEM
Dennis C.
Evaporator coil frozen, blower motor not running, customer had power surge and locked out indoor circuit board, reset board system is operating normally at this time.
Justin P.
2016 Goodman Gas package Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable Dual run capacitor was within manufacturers range Electrical connections were acceptable Refrigerant levels were acceptable Condenser coil was acceptable Fan blades and motor were acceptable Washed coil from inside out Waxed top of unit Recommended compressor saver
Justin P.
2015 gas package Checked and tightened all electrical connections Customer recently changed filter Drain was clear and draining poured a gallon of water down Blower motor and wheel were acceptable Evaporator coil was acceptable Dual run capacitor was within manufacturers range Electrical connections were acceptable Refrigerant levels were acceptable at this time Condenser coil was acceptable Fan blades and motor were acceptable Washed coil from inside out Waxed top of unit Recommended compressor saver, decl8ned for now
Justin P.
2018 Amana airhandler Checked and tightened all electrical connections Informed customer that filter needs to be changed Drain was clear and draining poured a gallon of water down Blower motor and wheel were acceptable Evaporator coil was acceptable Checked all duct work, duct work was acceptable 2018 Amana heatpump Dual run cap was within manufacture range Electrical connections were acceptable Refrigerant levels were acceptable at this time Condenser coil was acceptable Fan blades and motor were acceptable Washed coils from indie out Waxed top of unit
Kellen M.
Inspected the Blower wheel and compartment, evaporator coil, ducting, supply and return plenum, filter and vents. Discussed with the customer the difference between the level 1 and 2 duct cleaning estimates. Customer is remodeling the home for his elderly father-in-law, but the renovations are not complete yet. Discussed the possibility of scheduling the duct cleaning for a future date but the customer declined. Customer stated he has a relationship with Daffen and will be obtaining more quotes.
Justin P.
Upon arrival system was turning off and on, main drain was backed up. Cleared and treat drain system is draining as should poured 2 gallons down. System is running as should found no other problems
Aaron W.
Outdoor unit is operating, refrigerant levels are good at this time, cap is out of tolerance, start kit is dead ,fan is amping slightly high ,indoor unit operating, drain line is flowing but at a very slow pace ,customer said they will clean drain themself,left system cooling
jose.govea-soto@acgenius.com
Verified the uv system was there. Installed customer supplied uv light.
Mark W.
Maintenance contract. Adjusted air in house customer is going to get her some filters 20x25x4 and call and we will need to come out and install when we are close
Dennis C.
Primary electrical control burnt and pitted, condenser coil dirty, filter dirty, evaporator coil rusty and dirty, system upgrade do to age condition and efficiency. Cleaned condenser coil, replaced filter provided, system is operating at this time.
Ian C.
Replaced kitchen faucet and shower head No leaks everything is operating correctly
Mark W.
Need to replace inverter
Mark W.
We'll be coming back tomorrow with BrIan and I made her that Ic and test. The DC voltage also set up a energy audit for next Wednesday, the 27th.
Mark W.
Tyler L and Mark W completed electrical evaluation Mains coming into the house do not have a tensioner I have sent multiple estimates both in regards to the tensioner and GFC eyes in the kitchen along with a blank for their breaker box
.
Install 48k mobile home downflow indoor unit with standard filtration Alex D 9/18/23 install complete checked for correct airflow charge was left at 9 degrees of subcooling
jose.govea-soto@acgenius.com
Install 24k heat pump mini split in sunroom 7-18-23 Mini split has been installed. Filled out a check form.
Ian C.
Cleared drain stoppage in primary drain, cleaned all the water out of emergency drain pan, no more stoppage, all systems operating efficiently.
Mark W.
Mark W and Ian will build estimate for tying sewer into septic, locating broken water line and fixing, install cust supplied pedestal sink, repair kitchen sink. Trenching from house - septic
Dennis C.
Drain is draining under house, lineset extremely corroded, evaporator coil rusty and system has been converted to R438A. System upgrade do to age condition and efficiency.
Brock S.
Found a dead dual run capacitor. Replaced cap and tested unit. Unit was running as normal.
Justin P.
1989 York system. Wanted to know if it was worth it to fix unit. Notified that system is old R22 system with potentially a lot of problems didn't want customer to waste money on repairs that may not even fix unit. Asked if he would like a Comfort Advisor to come out for a possible new unit. Customer said Casey will ask for one.
