Serving Rockwall, TX & Surrounding Areas Since 1962
Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Good morning sunshine ! Mr Cooper is a great addition to this organization! He showed up on the expected time. Very friendly and knowledgeable. I would always recommend Hobson Air / Comfort Expert to take care of any of your needs to keep your home up and going! Thank you for your support and efforts!
Cody was amazing. Showed up on time and found problem right away. Had me cooling and comfortable again in short period of time for a very reasonable price! Comfort Experts will be who I call from now on!
Wednesday, 5/21/25 My experience with Comfort Experts was very good. We were able to schedule a tech to come out the same day. The technician was friendly (and talkative) and gave a knowledgeable report of the issue, then showed me the readings spent time explaining why they were bad and why he came to his conclusions. I needed a new system. The salesman did a great job of explaining our options with the pros and cons of each. Their professionalism sealed the deal. They were able to schedule the install for two days after the purchase. The techs that installed the system were just as friendly and professional as the others. They finished the installation in one day, so we hada cool air and a new system for that night.
Thank you for your help and quickly responses to fix our system.
Saturday, 5/24/25 The system stopped working, so we called them back out. Justin Pennington came out to assess the issues and was able to fix the problem to get the system working again. It was very knowledgeable he kind of snow what was going on and explained what he was doing.
I'm still very pleased with Custom Experts. They sold us a good system and they backed it up!
Saved Us a Ton by providing a 2nd opinion, spent extra time troubleshooting our system that was working. Could not find any issues. Garrett and Danny explained everything they were doing and did a great job.
Jerred Gomez and Cooper did an excellent job servicing my AC unit this week. They thoroughly asked questions to diagnose the issue I was having and did not rush the process. Their service was top notch, even went above and beyond to clean my units coils with my hose free of charge. Thank you for the professional and top notch service!
Five. Stars don’t begin to give the awards with this company and its employee deserve. I just met Mark D. today for the first time as he came out to inspect my failing outdoor air conditioner unit, he was remarkable in his assessment he was thorough to the point that he got more fixed than I even knew was wrong. And by the grace of God, he had all the necessary parts already on his truck. Just a delightful man that knew what he was doing, and was so confident in the company he works for. If I had a ribeye steak, got a throwing one on the grill for him just to be able to accommodate him in something better than a soft drink or a glass of water. I would invite him back anytime as a guest and I joined as a member for upcoming service calls and repairs if needed, and would do so in a heartbeat at any time the prices are very fair for all that you get, and I would recommend them to absolutely Anybody. And it’s wonderful to know that I did business with a company that supports the people who have served in the military . Mark D. Is Outstanding at his job, I recommend anybody reading this to go with this company when you need your heater air fixed outstanding at his job, I recommend anybody reading this to go with this company when you need your heat or air serviced.
Justin has now become our AC guy for life. I trust him and believe what he's telling. He's not just convincing me on an upsell. He looks at options for our situation and is honest with his points. Justin is now our AC for life. I'm a believer. Great guy, great company. I hope the company knows the caliber of tech they have with Justin.
Daniel was our installer. Very knowledgeable and very kind. He is a hard-working guy. He did a 50-gallon water heater by himself. He was on time as well. He answered all of our questions during the initial quote and during the installation. He took the old water heater and cleaned as he went along. Took that other trash with him. I would recommend their service to anyone based off of our experience.
Jarred & Cooper were beyond helpful. After they assessed what needed to be done, Jarred explained the solution so that I felt confident going forward with the project. After completion, they both explained what was done to complete the job. I can easily recommend them both; and, without a doubt recommend the company. Thank you again guys. You were exceptional
Rockwall AC & Heating Services
The purpose of your heating, air conditioning and ventilation system is to provide a comfortable and safe environment inside your home. This could be anything from keeping your home heated or cooled at your preferred temperature to improving the indoor air quality and circulation of your home to help fight against respiratory and other illnesses. Can you guarantee that your unit is running at its full potential and successfully providing the ideal comfort and safety for your Rockwall home? If you answer “no” to this question it is time to have your unit inspected. Call us today at (817) 341-5149 to schedule your inspection!
Rockwall AC Repair & Replacement
If your unit is unable to be repaired and has to be replaced, we’re here to quickly get a new unit put in so you can get back to the comfort you deserve. All you have to do is choose a new system! We provide a wide range of HVAC units to choose from so we know that you will be able to find a new system that caters to your needs. Our 5-star online reviews show that we are dedicated to customer satisfaction. We have made it our goal to leave you saying that you had a good experience with our company. We take pride in the work we do and always back our work with a 100% customer satisfaction guarantee. You will always be left satisfied and we will always leave knowing we have successfully assisted your family with your Rockwall AC repair needs.
Here For All Your HVAC Needs
Comfort Experts, Inc. has made it our mission to keep Rockwall families comfortable all year long and assure that your home is a safe environment. No matter the issue with your heating and cooling systems, we’re here to help. By offering AC inspection and repair, we can diagnose a malfunction quickly and fix the problem, returning your system to peak performance. In addition to heating and cooling, we specialize in plumbing and electrical services so you don’t have to worry about hunting down multiple contractors. We take care of all your HVAC systems from start to finish. For the most comfortable call you’ll ever make, we’ll be here 24/7 at (817) 341-5149!
Recent Jobs and Reviews in Rockwall, TX
Rated 2.0 out of 5 stars based on 1 customer reviews
Was given an appointment time between 10 AM and 5 PM. Technician out to shop till 7 PM that night I was given the option to reschedule but I’ve already wasted entire day waiting on him. It seems like he was trying to sell me things that should’ve already been brought up in the past not very happy this company at all plan on moving out to a different company after my warranty is over. Do not use this company if you are looking to use them for a new insulation or service poor service from day one.
Customer has to submit our estimate to his warranty company said they will pay us directly. He does not know how long it will take them to approve the amount. Also the garage is packed full of stuff had to walk over the top of it to get water heater. Customer will have to make a pathway for us to get to water heater so we can replace it for him.
Rockwall, TX 75032
Zak L.
Arrived fit service Eval Contactor failed due to ants Replaced System low on refrigerant Homeowner will discuss with his wife before making decision about replacement
For this eval I showed up to the customers home and he stated his unit was not blowing out cold air. When I got to the out door I could hear the compressor trying to turn on but unsuccessfully. I opened up the electrical panel and saw the wiring had burnt and broken off from the capacitor. The capacitor was out of tolerance and the contacter was buzzing loudly indicating that was failing. Customer wanted to replace both so I did and upon doing so the fan and compresser fired up. When I gauged up refrigerant levels looked good for this system being 18 years old and R-22. I talked to the customer about replacement versus repairs and he said that he was going to get in contact with his Home Warranty company for an estimate from them first.
Rockwall, TX 75032
Alec G.
During inspection verify the systems were working properly During inspection discovered that all the capacitors for the condensers or below tolerance and we're barely keeping the systems going Spoke to customer about pastors being below tolerance and spoke about price with membership discount and customer stated that he still has parts warranty with the systems and said he was going to reach out there so he didn't have to pay for the capacitors Left customer South with systems operating properly and cooling
