Local Reviews
for Hurst, TX
Our Reviews by City
Great Service
Dina - Hurst, TX 76053
Gavin was polite, and very knowledgeable about his job.
Excellent Service
Kent - Hurst, TX 76054
Zak was extremely knowledgeable and professional. I would prefer that he be the technician that comes out to do all of my quarterly visits.
Good service
Trent - Hurst, TX 76053
Yearly check up
Doug - Hurst, TX 76053
Good
Awesome service!!!
Suzie - Hurst, TX 76053
He was courteous, respectful and informative.
Efficient & Courteous
Trent - Hurst, TX 76054
Arrived promptly, completed the install and had it all cleaned up. No issues and no complaints
Customer Satisfaction Survey
Harry - Hurst, TX 76054
Tech was professional and thorough. Removed rodents from the attic which he certainly did not have to do and brought down an old filter which had been left by a previous tech. Was courteous and respectful and wore a mask as requested.
Casey was great!
Stephen - Hurst, TX 76054
Very professional and great service.
Geri - Hurst, TX 76053
Jared Hall was very professional and took his time with looking over my system and explaining the different options. Thank you
Good guy and gave good info
Trent - Hurst, TX 76053
Good as always
Great service
Amy - Hurst, TX 76053
Pleasant experience with new A/C install.
Satisfied Customerl
Harry - Hurst, TX 76054
Very through and fixed the problem. No charge because another tech had been here a few days before. I appreciated that.
Very efficient and professional.
Melanie - Hurst, TX 76053
Great job by Jose and Sergio!! Great customer service. I have used this company for 13 years. Always good service.
Great service!
Melanie - Hurst, TX 76053
Mark did a great job! Always satisfied with Comfort Experts. I would not use any other company.
Great service
James - Hurst, TX 76053
Josh was great, very professional and knowledgeable. He did a great job.
Great Service!
Dina - Hurst, TX 76053
My technician was Marshal and he did a great job.
AC tune up
Felix - Hurst, TX 76053
Marshall G. was very knowledgeable and helpful. Great tech
GREAT SERVICE
Lillie - Hurst, TX 76053
I have been using COMFORT EXPERTS for many years. They are reliable dependable company. And the technicians that work for them are dependable and know what they are doing. Trust this company and their technicians with whatever my needs are!
Great Tech but setup for failure
Daniel - Hurst, TX 76054
Both myself and the remodeling company your business is supposed to be working closely with informed your company prior to this visit that a slab leak had been confirmed. Still sent tech out without slab leak detection equipment, wasting my time and his.
Excellent Service
Cynthia - Hurst, TX 76053
Extremely pleased with the service call and professional, courteous, thorough service man.
Great Service!
Ferreira - Hurst, TX 76053
Technician arrived on time, was polite, explained work and advised of some options to help lower utility costs as well as cleaner air
Good Report & Recommendation for Surge Protection
janice - Hurst, TX 76053
Brian gave us a good report on the checkup of our unit and installed a new filter for us. He also recommended that since we recently had a power outage, it might behoove us to get a surge protector both inside and out. We opted to have the one outside due to the price of $200 each and he said it would show our good faith efforts to protect our unit from power surges in case we are in the approximately 5% who may experience one. He said he has one on his unit and that ours is a high quality unit so it help us make the decision to spend the money now to avoid what could be potentially much more if a power surge did damage the unit.
Response from Comfort Experts Inc.:
Thank you very much for the review Janice
Zak L.
Arrived for AHC at 4:15 - raining Furnace functional Filter and drain lines fine Blower cap out of tolerance and should be replaced Blower and coil clean Condenser Capacitor is fine Amp draws to motors are good
William M.
Lvl 1 gas system 2 ton Attic horizontal No T stat replacement
Steven S.
Upon arrival system cycling on and off on 2-3 minute intervals.. Inspected system and found loose low voltage wires not making solid connection. Tightened all wires connections. System functioning correctly when leaving.
Jeffrey B.
Arrived at location and spoke with home owner. Inspected indoor unit. Unit clean and in good condition. Changed filter. Electrical connections tight. Blower clean and in good condition. Coil clean and in good condition. Temperature delta within acceptable range. Drain clean and clear with safety switch in place. Safety devices operational. Recommended drain pan treatment strip. Inspected outdoor unit. Compressor and fan motor Amp draw good. Capacitor in spec. Coil in good condition. Washed coil. Electrical connections tight. Recommended whole home panel surge protection. Home owner agreed. Surge protection installed and active.
tyler.lawyer@acgenius.com
04/20/23 Tyler L completed etu replaced three GFI outlets and they want us to hang up new fluorescent lights customer supplied they will make the appointment
Steven S.
#IAQ upon arrival for tune up on 8 year old goodman heat pump system it was on and cooling. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Cleaned unit. Refrigerant pressure good. Inspected indoor unit. Insulation low. Drain line clear. Slight dust buildup on blower. Coil has slight rust buildup. Recommended adding additional insulation to help with maintaining temperature of home. Left system on and cooling.
tyler.lawyer@acgenius.com
04/17/23 Tyler L Completed ETU Non of the gfcis in the house work exceptthe upstairs bathroom, but she said that her husband would replace the rest
Gavin V.
Amp draws and capacitor tolerances in range. Cleaned outside coil. Inside coil is well. Blower needs cleaning, will come back in exactly 2 weeks to offer blower clean as well as adding pan strip to system.
Mike S.
Arrived on site greeted and thanked cx for continued membership. Started STU on outside 2 yo 3.5ton goodman condenser no cosmetic damage tested components all within specs at this time. Washed and cleaned condenser. Moved to inside goodman gas furnace performed checks all components measured within specs. Coil,drain,pan and blower wheel are clean and clear of debris at this time. UV light system functioning properly offered cx to replace bulb since it was out of warranty. Recommend compressor saver kit and pan strip for added efficiency and air quality cx politely declined at this time. Renewed cx membership copper 20% today Monday April 10th 2023.
Adam J.
Checked unit inside and checked pvc pipes, found no corrosion and float switch was functional. The sequence of operations were in tact and closed out the system. Started to work on the unit outside and found the rating of the capacitor to be within range of the 10% by 1%, my advice is to replace it before summer time. My other recommendations are to add a surge protector for the unit and a compressor saver so that the unit pulls less amps at start and cuts the starting amps by 1/3.
Jeffrey B.
Arrived at location and spoke with home owners. Inspected indoor unit in attic. Heating and cooling temperature deltas were in acceptable range. Coil and blower clean and in good condition. Electrical connections tight. Drains clean and clear with safety switch installed. UV light operating. Inspected outdoor unit. Coil clean and in good condition. Washed Coil. Fan motor and blade in good condition. No rust. Amp draw on compressor and fan within acceptable range. Electrical connections tight. Contactor in good condition. Capacitor with specs. Surge protector in place. Recommended drain pan strip and compressor saver to keep system clean and reliable. Membership renewed.
Mike R.
3ton straight cool condensor with gas furnace goodman system in great shape only recommendations I have are to change out the contactor on the condensor and add a hard start. System is clean and now ready for cooling season. #solar not interested water heater is new. Thanks for choosing comfort experts -Mike R
Matt B.
Upon arrival found systems heating and cooling with a 20 delta. One system was at a 15 delta, the filter was dirty and the condenser coil was caked with dirt. cleaned condenser coil and delta went up to 20 and the system's efficiency greatly increased. Replaced a low charged capacitor on the 3 ton upstairs unit under P&L warranty and recommended a compressor saver. Customer approved installation of saver. Lra greatly decreased and efficiency of the unit increased. Recommended surge protection for the other unit and customer approved that as well. Poured 2 gal of water down the drains and there are no issues with the customer's drain lines. Drains are clear and both filters have been changed. Systems were left with no further issues
Craig B.
Went to home for super tune up on one system. Checked indoor unit in heating first. Electrical connections are tight, filter is clean, ducts are clean, drain lines clear, no drain switch on primary drain line, recommended drain switch. Recommended surge protection to protect all home appliances from outside surges. Blower is clean, drain pan clear, went to outdoor condensor unit and checked it in cooling. Fan Amp draw good, compressor amps are normal, capacitor is out of tolerance, recommended replacement, customer agreed, replaced capacitor. Condensor coil is clean, the system is operational in both heating and cooling.
Gavin V.
Checked both inside and outside units. Inside unit electricals and ignition components were sound. Blower and coil needed a cleaning, talked to customer about cleaning. Talked to customer about uv light. Outside unit amp draws and capacitor tolerances were in range. Talked to customer about hard start kit. Left with system in working order
Zak L.
Arrived for CTU UV bulb replaced Pan strip added to coil drain pan with membership Drain line flushed and treated with bleach Blower clean Coil clean with some bio growth Ducts are pretty dusty Washed condenser coil Both capacitors are in range Defrost control board has severe hot spot - customer declined replacement at this time and understands a return visit will incur a service fee Hard start kit recommended due to high starting amp draw - declined at this time
Gavin V.
Arriving on site both units are three tons educated customer the unit on the right side of the home cools off three the bedrooms the one on the left side of the home cools off and majority of the house it is undersized as a one-stage heat pump recommended that we upgrade this to a 4 ton two stage customers paying high electric bills she's had multiple companies come out and talk to her so she will follow up with us later on she is not home. Also customer has multiple repairs done due to undersized the units only being 6 years old addicts well insulated didn't find any kinks in the ducks no growth a lot of fine does from the construction#solar
Zak L.
Arrived for STU drains clear Filter fine Coil clean UV system fine - recommend upgrading due to cost effectiveness of bulb lifespan Blower clean Consenser coil washed Capacitor in tolerance HSK is fine Amp draws are fine
Steven S.
Upon arrival for tune up system on and heating. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Refrigerant pressure good. Defrost board functioning. Capacitor within tolerance. Inspected indoor unit. Blower and coil clean. Changed filter. Drain line clear. Em heat functioning. Recommended attic tent to insulate attic access. Customer agreed. Ordered attic tent and will return to install.
javier.falcon@acgenius.com
Manufacturer date for current water heater is 1994 I advise customer needs to replace this water heater as soon as possible customer received 2 estimates 1 for a customer provided it water heater replacement and the other if we supply it the customer agreed to supply the water heater herself States wants us to return tomorrow Around 2 PM or after
Steven S.
Upon arrival for tune up system on and heating. Inspected indoor unit. Drain line clear. Blowers and coils clean. Furnace ignited and heated properly. Flame sensor and ignitor clean. Inducer motor amp draw good. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Refrigerant pressure good.
J H.
Customer wants to convert to Gas from a heat pump. Had several questions and due to a language barrier it took longer than expected. I quoted him three options…HP to HP, HP to Gas and Dual Fuel
Joel B.
Did a HTU on 7 year old Amana system, checked capacitor, checked filter, flushed drain, recommended replacing uv bulb, and drain pain treatment,refrigerant levels are good, customer verified unit was working properly when leaving
Zak L.
Arrived for safety check<br> System functional and drain lines clear<br> Filter needs to be replaced<br> UV system recommended to neutralize bio growth in the system<br> Condenser unit<br> Capacitor in tolerance<br> refrigerant levels are fine<br> Compressor exceeding LRA <br> - rated 79 measuring 93<br> <br> Cst will decide what to have done after speaking to his wife
Blake B.
Tech arrived for a HTU. <br> Upon inspection, the capacitor was within specs. The contactor was scorched and was audibly buzzing. The compressor was pulling high amperage on startup and sounded labored during operation. The disconnect is a pull type disconnect and is known to be problematic. There was no observed surge protection in the home. The filter was clean the blower area was a little dirty. The blower capacitor was out of tolerance. The heating system reached complete ignition. There is an area of the flue piping that may not be properly rated for the extreme temperature supplied by the furnace. The flame sensor was scorched. Due to the age, condition, and cost of repairs; it is recommended that the customer speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. Customer would also like information on generator options. Meeting is set for Thursday afternoon Jan 5th. Customer paid by check. System was functioning upon departure.
