Local Reviews
for Glen Rose, TX
Our Reviews by City
Excellent Service, Scheduling Needs Help
Leslie - Glen Rose, TX 76043
Scheduling could have been better, waiting from 10 A to 5 P was unacceptable. A text the morning of service narrowing the time to 2 hrs would have been better. Justin was great.
Quick to the problem, couldn't solve it ,got back up online, super efficient.
James - Glen Rose, TX 76043
No Smoke. Wanted evaluation of solar monitor failure and burn smell. That's what I got. No Fake, NoGuess, called for backup to avoid making it worse by " fiddling" as others sometimes do. Appreciate the honest timely facts. Team having to research solution though.
Thorough and informative
Jennifer - Glen Rose, TX 76043
Thank you for good information. Zak answered all my questions and most certainly knows this business well!
Best in the business!!!
Charles - Glen Rose, TX 76043
William advised me of my options and shone the hvac systems that would meet my family’s needs for the future. He also gave me information on the warranties that were part of each system. We were able to pick the system that fill our needs and fit our budget. William deserves a raise.
Excellent Service!!!
Charles - Glen Rose, TX 76043
Aaron did an outstanding servicing my Air conditioner. He did a great job of explaining the issues with my unit. He also recommended the company warranty/ membership to cover future repairs and a discount on a new air conditioner. He was very professional and had a great attitude. Based on my experience with Aaron I would highly recommend Comfort Experts to anyone needing ac service.
Great Job
Leslie - Glen Rose, TX 76043
Contracted with Comfort Experts for a "Level 2" duct cleaning following dry wall repairs. They were very good. We can already tell the difference in air quality.
Clean Ducts = Clean Air
Leslie - Glen Rose, TX 76043
Kellen was great! He explained everything in detail about a Level 2 HVAC duct cleaning. (Must be the military background-cut through the noise and get to the objective.) Thank you Kellen, the team was out today to do the work and we are already enjoying cleaner, fresher air in our home.
Excellent service
Bruce - Glen Rose, TX 76043
Been a customer for years
Great Service
Ember - Glen Rose, TX 76043
Excellent Service
Don - Glen Rose, TX 76043
Excellent young men. Beyond professional. Provided helpful information.
DO NOT RECOMMEND
Rhiannon - Glen Rose, TX 76043
The technician was very nice but was only interested in selling me a new unit. I’ve worked for hvac companies for 13 years. I’ve worked for a company that had similar training in scare tactics and manipulation to sell units. They offer a low “service call” rate to get in so they can make money off unneeded repairs or installing a new unit. He told me I’d be needing upwards of $3000 in repairs (my units is 11yrs old). Had a smaller company come out and all I needed was to have my condenser washed out. The cottonwood was caked on so thick you couldn’t see through but the technician for this company didn’t even mention washing it out. Unit is working great since I called someone else out and it only cost me $200 (and that was for a maintenance plan so I still have services coming at no extra cost). Was told I needed a new condenser fan motor (among other repairs), but when smaller company came out he informed me my motor was only about 1 year old! They will offer you great warranty if you are wanting to replace your unit, but if you’re looking to simply repair, I do not recommend calling,
Response from Comfort Experts Inc.:
Hi Rhiannon, it is troubling to learn of this situation. This is definitely not the experience we strive to provide and we would like the chance to have your issues reviewed. We never intend to inconvenience our customers or provide them less than superlative customer service. We have forwarded this to our management team.
Good guy
Darren - Glen Rose, TX 76043
Response from Comfort Experts Inc.:
Thank you for trusting us to get the job done. Your 5-star review and gratitude mean a lot to us!
Great service
Bruce - Glen Rose, TX 76043
Very friendly
Great service very professional and knowledgeable
Gracie - Glen Rose, TX 76043
Very friendly and comfortable for me to ask ques.
Great service with good customer setvice
Billie - Glen Rose, TX 76043
Brian was awesome at getting our heat fixed and was very polite and great customer service.
Quick, friendly, and efficient
Trish - Glen Rose, TX 76043
My technician arrived timely and worked quickly to tune up my ac/heating unit.
Excellent Service
Robbin - Glen Rose, TX 76043
Justin P.
2022 revolv airhandler Checked and tightened all electrical connections Customer recently changed filter Drain was clear and draining poured a gallon of water down Blower motor and wheel were acceptable Evaporator coil was acceptable Heat8ng elements were functional and within manufacture range Uv bulb is functional 2022 revolv Straight electric Dual run cap was within manufacture range Electrical connections were acceptable Refrigerant levels were acceptable Fan blades and motor were acceptable Washed coil from inside out Waxed top of unit
Justin P.
2022 carrier airhandler Checked and tightened all electrical connections Filter was acceptable Drain was clear and draining poured a gallon of water down Blower motor and wheel were acceptable Evaporator coil was acceptable 2022 carrier Straight electric Dual run capacitor was within manufacturers range Electrical connections were acceptable Refrigerant levels were acceptable at this time Condenser coil was acceptable Fan blades and motor were acceptable Washed coil from inside out Waxed top of unit Recommended compressor saver customer declined for now
Mark D.
Two system home. Ducts look clean but biological growth is present inside both air handlers. The technician recommends cleaning both air handlers and installing UV systems to improve air quality.
Mark D.
Goodman straight cool condenser with air handler installed in 2022. All electrical connections are tight with no corrosion. PSC blower motor with capacitor is acceptable. Blower wheel is clean. Evap coil is clean. Heat strips are in range. 70/5 dual run capacitor is within tolerance. Primary motor start is acceptable. Compressor and condenser fan motor are working as they should. Refrigerant levels are in range. Compressor saver installed on this visit.
Mark D.
Coleman heat pump with propane furnace installed in 2015. All electrical connections are tight with no corrosion. Ecm blower motor is running strong. Uv system is installed. Blower wheel has some slight build up. Heat exchanger is acceptable. Evap coil is clean. Primary and auxiliary motor starts are acceptable. Compressor saver is installed. Compressor and condenser fan motor are working as they should.
Dennis C.
9 year old Lennox: bad x13 blower motor. Going to call company that replaced motor 2 years ago.
Mark W.
8/21/23 We'll need to get with Brian and go back on Friday if any way possible
Mark D.
Two year old Amana heat pump with air handler. Customer states that upstairs is having trouble maintaining temp. Delta T is 18 degrees with subcooling at 8.5 degrees indicating refrigerant levels are in range. Technician discovered that drain was draining slowly due to a partial blockage. Poured customer supplied white vinegar down primary drain and that cleared it. Poured 16 ounces of water behind the vinegar to fill p trap. System running in cool upon departure.
Zak L.
Arrived for AC tune #IAQ Filter is fine Coil is fine Blower wheel and supply plenum have biological growth contaminantion Drain lines clear Washed condenser coil Dual run capacitor is fine Running amp draws are fine Starting amp draws fine Refrigerant levels fine Recommend installing 5 year UV system to eliminate biological growth from the system and airflow Left voicemail for Don going over the estimates and forms. Let us know if you want any work done and thanks for choosing Comfort Experts
Aaron W.
Arriv3d to units blower motor to be faulty replaced blower motor and inspection of system checked out ,left system coolimg
.
Install 30k elec horiz upstairs and 60k horiz air handler downstairs
Kellen M.
2005 Nordyne, straight electric, 4 ton, r22, compressor short to ground, leaks detected in evaporator coil, Blower wheel is heavily impacted, capacitors failing. Customer is a tenant and will accept an appointment with a CA 7/14/23 @10am. CA to call and speak with landlord when ready to present costs.
Kellen M.
over 10. Lots of leaks in the evaporator coil, no warranties. Customer knows it's time.
Mark D.
Customer would like monthly membership payment taken out on the first of every month. Trane straight cool condenser with propane furnace installed in 2017. Arrived to no cool. Discovered failed capacitor. Changed out capacitor and system started up as it should. Delta T at 16.5 degrees. System running in cool upon departure.
Mike R.
4ton r22 system has compressor failure recommend system replacement.
Mike S.
Rec work completed
Ryan S.
3 pole contactor receiving proper voltage but only stays engaged when pressed in, coil pack has weakened and needs to be replaced.
Dennis C.
Upstairs: low refrigerate, evaporator rusty corroded and leaking, leak detected bottom right of bottom side of coil. Downstairs needs to reschedule for later date.
Mike S.
Upon arrival system was down, Surge protector on condenser cut off was blown Faulty primary control unit Faulty thermostat Variable speed motor compromised Need to order blower motor for air handler
Cody J.
Completed a CTU on 9 year old system Colman gas furnace down flow. 20 degree cooling delta, blower and squirrel cage functioning as should. Blower cap ok. Indoor coil had debris on fins and removed as part of drain cleaning estimate sold to customer. Drain pan had debris in pan and was removed. Water drained properly and verified outside. Outdoor unit comp, fan, fan blade, ok. Cap was within manufacturer specs. Outdoor unit washed throughout to remove excessive dust to allow better airflow. Outdoor and indoor unit functioning properly. Refrigerant levels ok. Metering device piston in indoor. Remove drain line debris and coil debris as part of service sold.
.
Install 36k propane ulflow services garage room and upper room, with high efficiency filtration, uv system, closet platform
William M.
Lvl 3 filtration and unit, 3.5 ton, closet, propane gas Plus code items
Aaron W.
Custo,er was low on refrigerant severly, had me put so,e in to get him by till next wensday when comfort adviser comes out
Dennis C.
Bedrooms: 10 year old Goodman heat pump, system is operating normally at this time. Duct cleaning, replaced filter provided. Main: 10 year old Goodman heat pump, system is operating normally at this time. Duct cleaning, replaced filter provided.
Mark D.
Goodman straight cool condenser with air handler installed in 2007. All electrical connections are tight with no corrosion. Heat strips are in range. PSC blower motor and capacitor are acceptable. Blower wheel is dirty. Evap coil is clean. Dual run capacitor was out of range, replaced capacitor. Compressor saver kit is installed. Compressor and condenser fan motor are acceptable. No drain switch installed. Drain pan is very corroded. Refrigerant and airflow levels are acceptable.
