Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Jerred G did an amazing job. He gave us multiple options to resolve our issue and educated on future maintenances. Would definitely recommend this technician and company
Shared valuable information. Took time to make sure I was pleased.
Turned switch back on
For this evaluation I showed up to the customer's home and the system was not running at all. I have power coming into the breaker and passing through the breaker however nothing was going to the transformer. I'll inspecting the system I found that one leg of 120 volts at burnt up at the contactor and the other leg was partially burnt not passing power through the contactor back to the transformer. I showed the customer what I found and explain both those parts would need to be replaced in order to get the system up and running. Once I replaced both of those the system ran like it should, and I tested it in both heating and cooling with no issues. I left the system on heat and set to 74⁰.
On this visit I came back to install the warrenty heat strip kit. After install I tested the system in both heating and and cooling. Everything is working as it should and is ready for work.
On this visit I looked at both heating and cooling. I noticed that the breakers in the unit have broken on the back side where bracket down. I'm ordering new heat strip package with breakers to make this repair under warranty. The cooling side td is 20°. Duct work looks good no air leakage.
Spoke to customer she said she will be purchasing one and call us to install.
Wrote up some options for customers replacement of water heater. Customer is going to get it taken care of but does not want to do any financing. Will call us back out when she is ready to take care of water heater.
Tech found that the home owner had the thermostat set to 65° in heat mode the house was at 71 tech turned the thermostat to 75 and headed to the attic the unit kicked on perfectly. Tech checked all the safety, inducer, flame sensor, igniter, blower motor everything is working properly q
Came out for an evaluation found the unit not running due to and clogged drain line causing the float switch to remove power rebuilt the entire p-trap and drain line installed a union for easy access to remove the filter
Found system low on refrigerant. Recommended leak search and quoted refrigerant per pound. She said her brother in law quoted cheaper
#Talked with customer
Arrived for service Eval Drain line backed up Cleared and installed PVC union, refilled trap All Motors, capacitors, and refrigerant fine Quoted insulation upgrade to code per Homeowner request
Oh oh oh o got gto
Arrived at eval Customer stated it a new build and only a year old. System not cooling Ran test and the system is empty Replayed information to customer Customer is going to call home seller and ask about getting it fixed
2023 Ducane gas furnace Checked and tightened all electrical connections Changed Customer provided filters Drain had some build up in trap, Cleared trap Blower motor and wheel were acceptable Evaporator coil was acceptable 2023 Ducane straight electric Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended pan treatment, compressor saver and unit surge protection
The home owner was concerned the thermostat was not accurate. I've proved to him that is is in fact accurate.
Arrived for rec work Installed right thermostat Set up customer with their phones
Lv 2 duct cleaning with u.v. light install
His solar is working but due to this being a pretty cloudy day it's not very much
Arrived for eval Ran some test and found out the thermostat was bad Replaced thermostat with a temp and will order for correct one Recommend Duct Cleaning Lv 2 and IAQ 200 Customer is scheduled to have ducts cleaned and IAQ installed tomorrow along with a electrician to look at the solar panel System was running before I left
3ton straight cool system with 15kw heat strips. The heater is blowing the breaker. He wants to talk about system replacement tomorrow 10am.
During inspection verified that system was working properly Spoke to customer about recommendations for the system including, Uv light, compressor saver, and a whole home surge protector Customer said she would talk to the husband whenever he gets home and if they decided to go through with anything they would give us a call Primary language of customer is Spanish
On arrival system was heating, but unable to cool. While testing to determine where the low voltage short was the transformer blew. I replaced the transformer and the contactormonce I determined that was where the short was located. When I left the system was back on and cooling with no issues.