Local Reviews
for Grapevine, TX
Our Reviews by City
Quick Service
Mark - Grapevine, TX 76051
I have a rent house where the AC rent out. I called Comfort and got a quick response on the phone. They were out there within a couple of hours and were able to fix the problem quickly. Very grateful for that. I did have a issue with what the tech mentioned to the tenant that he should not have mentioned. I called Comfort experts and they will go over that with the tech. That shows me that they really care about their service.
Comfort Experts is Awesome
Stephanie - Grapevine, TX 76051
We have worked with Comfort Experts for years and they haven’t let us down yet! They are honest and live up to their A+ reputation!!!!!
Very professional, great service
Howard - Grapevine, TX 76051
Thanks
Bob - Grapevine, TX 76051
fantastic service from Casey
Julie - Grapevine, TX 76051
Very knowledgeable in his profession.
Norma - Grapevine, TX 76051
Details & information we’re explained to my level of understanding.
Awesome service
Howard - Grapevine, TX 76051
Very professional, courteous and knowledgeable
great service
Julie - Grapevine, TX 76051
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback!
Great Service Representative
Marilyn - Grapevine, TX 76051
Response from Comfort Experts Inc.:
Thank you!!
Great Service!
Marilyn - Grapevine, TX 76051
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback Marilyn!
Great knowledge
Casey - Grapevine, TX 76051
Tyler really helped by problem shooting a leak that went undetected. I can trust the job you all always do! Thank you!
Great service
Casey - Grapevine, TX 76051
Wonderful and had a lot of knowledge!
Today’s Service
Michael - Grapevine, TX 76051
Simon was quick and efficient
Homeowner
Trish - Grapevine, TX 76051
Simon did a great job taking care of our problem heat back on and running great
Good job
Mike - Grapevine, TX 76051
Good experience,as always, especially given the bad weather!
Outstanding Service!
KimB - Grapevine, TX 76051
Dennis was able to solve our heating problems quickly! After a horrible week without power, he was able to get us back to normal!! I will always ask for him to be my technician!
Great service
John - Grapevine, TX 76051
Erasmo diagnose the problem and efficiently corrected them.
Brian Serrano
terri - Grapevine, TX 76051
Brian Serrano is the best technician I have seen thus far. He really listened to my description of the problem, took it seriously and worked diligently to resolve the issue. If I need service again, I'd like to request that he be the one you send. We have had many problems with our units and while I'm not pleased with the overall service, Mr. Serrano deserves to be commended for his work.
Response from Comfort Experts Inc.:
Mr. Schroeder, we do apologize that you have not been 100% satisfied with our service. Please expect a call soon from our service manager. Thank you.
tyler.lawyer@acgenius.com
05/24/23 Tyler L completed etu Rewired a hot/neutral reverse and installed 1 gfci
Mike S.
Arrived to no cool call. Blower was running but just blowing warm air. Discovered that dual run capacitor on condenser had failed. Replaced 45/5 capacitor and performed function check on system. Delta T and refrigerant levels are in range. Customer requests that the office calls him to collect payment.
Matt B.
Upon arrival found system not working. The reason being was the system's board had tripped on high head pressure. This is the customer's house but he doesn't live here so the code on the board was actually from the heating season when he wasn't present. Reset the board and the code reset. Ran system in heating and cooling mode and the system was just a touch low. No leaks, probably just undercharged from when it was installed in 2019. Customer approved adding a touch of freon (14 oz) and subcool was at 10 (TXV metering device) delta was at 20 No further issues, recommended a capacitor as the fan side was a touch low.
Steven S.
upon arrival for tune up systems on and cooling. Customer has 2012 and 2005 gas furnace systems. Capacitors within tolerance. 2012 refrigerant pressure good. 2005 refrigerant pressure low. Inspected indoor units. Blowers have dust buildup. Coils have corrosion buildup. Drain lines clear. Do to cost of repairs recommended speaking with engineer about 2005 system. Customer agreed and scheduled for Tuesday May 9th 3-5.
Cody J.
Performed a 2 system STU on gas furnaces, checked safety switches in heat mode, heating delta Ts were within range, gas furnaces are running as should. Customer changed filters in march, filters were clean. Checked blower wheels, blower wheels were clean, no obvious problems with the evaporator coils. Delta Ts in cool mode were within range. Drain functioning as they should. Outdoor units refrigerant levels were acceptable. Fan, Comp amps are okay, contactors are good, checked voltage drop, downstairs outdoor unit capacitor was out of manufacturer spec, talked with customer about replacing, showed customer the issue, customer agreed to replace. Installed new 40 mfd capacitor for downstairs unit. Outdoor units are running as should, units were cleaned and customer is satisfied with work.
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor to testing within manufacturer specifications, indoor unit filter is clean and primary drain line is clear at this time. Heat strips are pulling proper amperage and the system is working as it should in both heating and cooling. Outdoor unit pulling high amps on start up recommended compressor saver
Matt B.
3/22/23 Upon arrival found system heating and cooling with a 20 delta. Capacitor was within tolerance and filter was changed. Customer had me add some fragrance air strips to his filter. 2020 carrier gas furnace and 2014 goodman evaporator coil with a 2018 straight cool condenser. Coil was cleaned and system was inspected. Recommended duct cleaning
Mark D.
Amana gas furnace installed in 2007 with Goodman heat pump installed in 2018. All electrical connections are tight with no corrosion. Ecm blower motor is acceptable. Blower wheel and evap coil are clean. Dual run capacitor and primary motor start are acceptable. Compressor and condenser fan motor are acceptable. Refrigerant levels and air flow are satisfactory.
Mike R.
410 a system is old and drity after tune up I left the coil clean and condenosr clean. Filter needs to be changed. I recommend a hard start for the compressor and a membership to keep us coming back to clean the system more regularly. #solar not interested Thanks for choosing comfort experts.
Ryan S.
Customer hit run schedule on thermostat, drew picture of thermostat and showed her what buttons not to hit and what buttons she could press.
riley.hobson@acgenius.com
System is over 15 years old still functions well customer is looking to replace it through home warrenty. A little low on r22 as well. Customer just installed solar and water heater is good.
Wyatt C.
2016 Amana Air Handler Customer ordered a filter but has not come in yet Drain was clear and draining treated the drain for customer Evaporator coil was acceptable Blower motor and wheel were acceptable Balist was giving code for a new bulb as it is expired Heating elements were functional and within manufacturer range Reprogrammed the customer thermostat as they requested and they were satisfied Delta T for heating and cooling aspects was acceptable 2016 Amana Heat Pump Dual capacitor was out of manufacturer range 30/5 reading at 16/4 Electrical connections were acceptable Fan blades and motor were acceptable Washed the unit from inside out Waxed the top of the unit Cleaned debris out of the unit Refrigerant levels were acceptable at this time Installed a 30/5 dual cap for them Got them started on copper membership
riley.hobson@acgenius.com
Went to house for Ahu on two systems. Checked upstairs indoor unit first. Changed filters on buth systems, airflow is good. Checked blower, blower clean, Checked flame sensor and ignitor. Ignitor good, recommended flame sensor. Checked downstairs indoor unit next. Electrical connections looked good, flame sensor and ignitor good. Recommended both systems get a drain switch, customer declined. Went to outdoor unit for upstairs, fan and compressor amp draw OK. One of the capacitors was out of tolerance, recommended replacement, customer declined. Went to outdoor unit for downstairs, compressor and fan Amp draw fine. Both capacitors for this unit out of tolerance, recommended replacing both, customer wants to wait. Both outdoor coils clean. Buth systems operational in heating and cooling.
Brady F.
Rebuild undersink and change water shut off.
riley.hobson@acgenius.com
Jan 10 - system worked efficiently. Delta 20. Inside unit was dusty and had biological growth growing on plastics. Outside unit worked efficiently. Compressor amp ratings below max. Fan amp draw below max. Outside unit needed service disconnect. Follow up on may 03 for recommendations. System was left in working order in cool.
Ryan S.
Downstairs system zoned, needs upsided duct feeding bedroom, damper is not opening all the way, placement on the plenum is not satisfying customers comfort needs. Customer wants to get the builder to fix issues
Ryan S.
2 year old gas htu, system operation is normal, ignition components healthy.
Ryan S.
Found no issues at arrival, thermostat satisfied. Compressor stepping up to stage 2 when given a large demand, recommend customer not leave zones off in the future, customer also wants to try to get the fusion weld joint fixed again.
Blake B.
Tech arrived for a STU. Upon inspection, the filter was recently replaced. The ductwork, blower area, and coil was very dirty. Most of the supply ducts were Goodman Grey type ducts. These are known to be problematic and are no longer used. The flame rod sensor was scorched. The heating system reached complete ignition. The drain system was clear at this time and bleach was poured. The capacitor was within specs. The contactor was scorched, buzzin, and had rusted terminals. The coils were dirty and were hosed off to assist with air flow across the coils. The fan motor was rusted. The system did not appear to have Surge Protection. Due the age, condition, and price of repairs; it is recommended that the customer speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. Meeting set for Friday Dec23rd 12-3. The system was functioning upon departure.
Dennis C.
Bad wifi thermostat, replaced thermostat system is operating normally at this time.
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor is testing within manufacturer specifications. Indoor unit filter is clean and the primary drain line is clear at this time, all ignition components are functioning properly and the inducer motor is pulling proper amperage.
jonathan.cox@acgenius.com
Had some corrosion on the panel customer was aware already
Blake B.
Tech arrived for a STU*2. Upstairs system- the capacitor was within specs. The contactor was in working condition. The fan motor had rusting. The Deltas were at acceptable levels. The filter was relatively clean. It is a 413 AprilAire filter. The drain was draining slowly. A drain treatment strip was installed. The heating system reached complete ignition. There did not appear to be surge protection on the system. The Downstairs system- the capacitor was within specs. The contactor was buzzing loudly and the terminals were rusted. This was replaced. There was a burnt compressor wire. This wire was replaced. The system appeared to be low on refrigerant and there was a very low cooling Delta. A leak search was conducted and there was oil noticed on the indoor coil. The leak detector indicated a possible leak at the bottom right corner (refer to photos). The drain system was clear and bleach was poured. The heating system reached complete ignition. The filter was dirty and replaced.
Jordan B.
Performed a super tune up, washed condenser coils and checked components. Dual run good, Amps all within specs, contactor burned but everything else functioning properly. Left system on in heating
Dennis C.
2 year old carrier heat pump: system is operating normally at this time.
