Local Reviews
for Grapevine, TX
Our Reviews by City
Colby is excellent
Julie - Grapevine, TX 76051
Colby is hard working and helpful
Colby is an excellent technician!
Julie - Grapevine, TX 76051
Excelente!!!
Norma - Grapevine, TX 76051
He explained an option of improving my AC and when I save for it will upgrade. He was ALSO able to help with my plumbing situation. 🙌
Great service
Cheryl - Grapevine, TX 76051
Awesome service!
Jason - Grapevine, TX 76051
Great
Norma - Grapevine, TX 76051
I'm still very thankful for Dennis's help. Wen WAY OUT HIS WAY to help. I've recommended Comfort Expert’s to many of my friends.
Quick Service
Mark - Grapevine, TX 76051
I have a rent house where the AC rent out. I called Comfort and got a quick response on the phone. They were out there within a couple of hours and were able to fix the problem quickly. Very grateful for that. I did have a issue with what the tech mentioned to the tenant that he should not have mentioned. I called Comfort experts and they will go over that with the tech. That shows me that they really care about their service.
Comfort Experts is Awesome
Stephanie - Grapevine, TX 76051
We have worked with Comfort Experts for years and they haven’t let us down yet! They are honest and live up to their A+ reputation!!!!!
Very professional, great service
Howard - Grapevine, TX 76051
Thanks
Bob - Grapevine, TX 76051
fantastic service from Casey
Julie - Grapevine, TX 76051
Very knowledgeable in his profession.
Norma - Grapevine, TX 76051
Details & information we’re explained to my level of understanding.
Awesome service
Howard - Grapevine, TX 76051
Very professional, courteous and knowledgeable
great service
Julie - Grapevine, TX 76051
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback!
Great Service Representative
Marilyn - Grapevine, TX 76051
Response from Comfort Experts Inc.:
Thank you!!
Great Service!
Marilyn - Grapevine, TX 76051
Response from Comfort Experts Inc.:
Thank you for taking the time to provide the awesome feedback Marilyn!
Great knowledge
Casey - Grapevine, TX 76051
Tyler really helped by problem shooting a leak that went undetected. I can trust the job you all always do! Thank you!
Great service
Casey - Grapevine, TX 76051
Wonderful and had a lot of knowledge!
Today’s Service
Michael - Grapevine, TX 76051
Simon was quick and efficient
Homeowner
Trish - Grapevine, TX 76051
Simon did a great job taking care of our problem heat back on and running great
Good job
Mike - Grapevine, TX 76051
Good experience,as always, especially given the bad weather!
Outstanding Service!
KimB - Grapevine, TX 76051
Dennis was able to solve our heating problems quickly! After a horrible week without power, he was able to get us back to normal!! I will always ask for him to be my technician!
Great service
John - Grapevine, TX 76051
Erasmo diagnose the problem and efficiently corrected them.
Brian Serrano
terri - Grapevine, TX 76051
Brian Serrano is the best technician I have seen thus far. He really listened to my description of the problem, took it seriously and worked diligently to resolve the issue. If I need service again, I'd like to request that he be the one you send. We have had many problems with our units and while I'm not pleased with the overall service, Mr. Serrano deserves to be commended for his work.
Response from Comfort Experts Inc.:
Mr. Schroeder, we do apologize that you have not been 100% satisfied with our service. Please expect a call soon from our service manager. Thank you.
Lisa M.
Zak L. completed annual heat system tune up.
Zak L.
Arrived for AH #IAQ replaced filter Drains clear Amp draws fine Refrigerant fine Blower and coil clean Recommend adding a water safety and UV system Soft start kit recommended to lower cost of required generator
Alec G.
During inspection verified that system was working properly Blower clean EVAP coil clean Electrical connections good Filter needs changing Drain line clear Ducts secure Cap within tolerance Compressor good Fan motor good Acceptable amperage Coil clean Left customers house with system operating
Alex D.
Addressed customers concerns in regards to yesterday's install I looked over the work that was done to ensure it was all up to standard including the sealing of plenums hanging of the unit the gas line and ensured drains were all installed correctly upon customer request I altered thermostat so that it shows the same as her thermometer and fixed her attic access so it would shut completely I was also able to get whit jana and sandy to get the customer an emailed copy of her itemized invoice as well as proof of warranty registration
Brock S.
Install 30k hz gas with 4" filtration system
colby.finch@acgenius.com
On arrival we determined that there was no issue with the ac but she had accidently set a program on the thermostat. Afterwards the customer inquired about compressor saver kits and with her permission I installed on. When I left the system was on and cooling.
colby.finch@acgenius.com
Came and confirmed that the compressor is operating correctly. The compressor is pulling 72 amps on start and is well within manufacturer specifications.
colby.finch@acgenius.com
On arrival the system was running and heating. The indoor unit had clear drain lines and a clean blower and coil. The furnace operated normally. The outdoor unit passed all electrical testing. I recommend replacing the contactor on the outside unit because it is showing signs that it will fail in the future, and I recommend adding a compressor saver kit to the outside unit to bring its Amp draw on start up down to within manufacturer specifications.
William M.
Customer is shopping and one legged me by saying her son would decide on which quote to go with. I will email the customer. It was a good visit, hopefully she’ll call me back next week. She needs a 2.5 ton, existing equipment is 3 ton. Our book price is 8075 which was lower than everyone else. Install said they could do a 4 inch box filter type for her. She called back and sold 2.5 ton gas attic lvl 1 Install date: 11/2/2023 Cash buyer (check)
Zak L.
Arrived for rec work Scraped and cleaned coil with solution Replaced Blower cap Cut and cleared Drain line Refilled p trap System left in cooling at exit
colby.finch@acgenius.com
On arrival the system was running and cooling. The indoor unit had clear drain lines and a clean blower and coil. There was biological growth on the underside of the blower and the uv bulb was burned out. The outdoor unit passed all electrical testing except for overamping on start up. I recommended and installed a compressor saver kit to remedy this. As I left the system was back on and cooling. Thanks for choosing comfort experts and have a great day!
Zak L.
Customer wants the coil cleaned, capacitor replaced, and drain cleared Customer is fine with having the work done tomorrow Dispatch to call grandson and schedule
Zak L.
Arrived for STUx2 #IAQ raining filter fine - DS is wet on the corner from backed up drain line and should be cleared Drain line on downstairs system backed up Blower cap on downstairs system outside of manufacturer spec and should be replaced Both systems have severe biological growth contamination and need UV systems to provide clean airflow Defrost control board on both systems have same hot spot
Mike S.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned outdoor unit. Changed filter.
Mike R.
Upon arrival Norma wanted me to open her drian under the sink to remove a penny she dropped in it. The stu went well system is in great shape cooling and heating work just as they should. I would recommend a light system and hard start for added protection to the system.
tyler.scholes@acgenius.com
09/02/23 water heater was leaking from base. Quoted replacing and shut off service to the unit until she installs a new water heater
Kellen M.
3 ton closet up-flow Lennox gas 2014. System down upon arrival. Upon evaluating, I found large oil spots inside the condenser coil indicating a substantial leak of refrigerant. Compressor has no oil and refrigerant to keep cool and is pulling around 50amp attempting to start up. Removed power to avoid unnecessary energy cost. Megohm the compressor and it was "high caution" indicating a compromised compressor. Indoor Blower capacitor is failing. Flue pipe is out of code. Insulation is falling off the walls inside the evaporator coil compartment which is restricting proper airflow. Discussed with customer about having a CA come out and perform a Heat load calculation to make sure the system is sized correctly and to discuss replacement of compromised system. Customer agrees to an 8/31/23 @10am appointment.
Mike R.
Add 10oz of 410a to system and hard start kit. All other componets are in tolerance and working fine. Both systems and now clean and cooling like nvr before.
Blake B.
Tech arrived at a membership service call 45. Upon arrival the customer showed the tech a video of the fan motor previous making a loud noise. The motor was tested. The windings, power and capacitor looked good. The bearings appeared to be faulty. The motor was replaced and the unit was hosed off again. The new motor appeared more quiet and was running smoothly. The system was functioning upon departure.
Blake B.
Tech arrived at a membership service call. Upon inspection the condenser was vibrating and the coils were obstructed. The capacitor was out of tolerance and the system was pulling high amperage. The condenser coils were hosed off to assist with air flow across the coils. The capacitor was replaced and a Compressor Saver was installed to help combat the high amperage. The system was functioning upon departure.
colby.finch@acgenius.com
On arrival the system was running and cooling. The indoor unit had a clean blower and coil. The drain line was slightly backed up but flowed clear when I gave it a complementary clear. I recommended a drain pan strip to prevent the issue from happening again. The unit produced a 20 degree delta. The outdoor unit passed all electrical tests and after washing the coils were clean. I recommended a compressor saver kit to extend the life of the compressor by reducing the amp inrush on start up. The customer declined to pursue my recommendations at this time but requested a follow up in a couple weeks after his vacation. As I left I ensured that the system was back on and cooling. Thanks for choosing comfort experts and have a great day!
Mike S.
Capacitor on both units reading out of rating recommend replacement. Everything else checks out.
Diego M.
Upon arrival system was in working condition. All electrical connections and components are good. Looking at the indoor system all electrical connections and components are good. Blower and coil are clean. Drain lines are clear and flowing. Looking at the outdoor unit all electrical connections and components are good. Capcitor is within tolerance. Refrigerant levels are acceptable. Amp draws are acceptable. Thank you for choosing comfort experts.
Diego M.
Drain under sink was leaking. Rubber connecter ripped causing leak. Client wants plumber out here to replace metal T for PVC T and replace rubber connection. Please send plumber out here. picture of parts will be in warranty form. leak cause compartment under sink to be wet. Water spread to master bedroom caused wood under carpet to be wet. Client wants to talk to someone to see what we could do about it, open home repair.
Diego M.
Upon arrival system was in working condition. Client stated that she recently started noticing water dripping from the secondary drain line. Looking at the the indoor unit, there is back up in primary drain line leading to bar sink. Went ahead and preformed and disassemble and clear drain under sink. Poured down about 2 gallons to assure no back up. Drain line is now clear and flowing. Left system in working condition. Thank you for choosing comfort experts.
