Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
For over 60 years, Comfort Experts Inc. has been providing air conditioning, heating, plumbing and electrical services to homeowners in Grand Prairie, TX. Our team of professionals is available any time night or day for your convenience and every job we do includes a satisfaction guarantee. Read our reviews below to learn more about what makes us the perfect experts for all your home improvement needs. From air conditioning repair, AC replacement or installation, and maintenance to having an electrician or plumber come out to diagnose a problem, Comfort Experts has got you covered. When it comes to keeping your home comfortable, you can trust our experts!
At Comfort Experts, we pride ourselves on our exceptional, reliable, and prompt AC and heating repair services. With over 60 plus years in the business, we bring experience and professionalism to every job site. Our team of qualified technicians strives to offer the very best in service as soon as possible to keep your house at a comfortable temperature all year round. You can’t go wrong when you call Comfort Experts for all your HVAC needs in Grand Prairie.
Whether you need work done on your central air conditioning or your heating unit, you can rely on the expert services of Comfort Experts. Our service technicians have extensive on-the-job knowledge and training to perform any repair, including replacing heat pumps, thermostat problems, frozen equipment, broken belts, compressor problems and anything in between. Our team of highly qualified technicians works hard to find the source of the issue and repair the problem at an affordable cost. There is no repair too big or too small for our experienced service technicians.
Dealing with an AC or heating repair can be a frustrating experience. Unfriendly or inexperienced repair companies can only make matters worse. But at Comfort Experts, we go above and beyond with superior customer service to make your experience as painless and as enjoyable as possible. Friendly staff members are available to answer any and all of your questions. Knowledgeable technicians provide prompt service and a thorough and honest assessment of your AC or heater repairs. At Comfort Experts, we aren’t just in it for the money. We genuinely care about our customers, and always work to provide you with a trustworthy and affordable repair so your HVAC system can last for years to come.
One of the most important things to consider when hiring an AC or heating repair company is reputation. At Comfort Experts, we have an excellent reputation that precedes us. Customers often express their appreciation as well as tell others about our reliable services. In fact, many customers are repeat customers as we have built trustworthy relationships with our clients.
AC repairs can be financially stressful. But when you choose to work with Comfort Experts, we work with you for affordable costs. Financing is also available to make your HVAC repairs as affordable as possible. Through prompt services and honest, hard work, we’ve established a reputation as being one of the best in integrity, customer service, expertise, and fairness. As others can attest to, you are in good hands with Comfort Experts.
When you choose Comfort Experts, you never have to worry about receiving poor services ever again. For more information about our services or to find out answers to all your HVAC questions, contact us online today!
Comfort Experts Inc. has completed 25 jobs in Grand Prairie, TX between August 2026 and October 2026.
The 40 customer reviews shown here average 4.9 out of 5.
The most recent job was on October 16, 2026.
Comfort Experts Inc. has completed 186 jobs in Grand Prairie, TX in the last 12 months. The first job there was in December 2013.
Very knowledgeable and professional. I strongly recommend that you contact them!!!
Thank you – for your patience and knowledge. When we went over the findings together, I understood which items should be priority.
Jake was very knowledgeable and sensitive to our needs. He took care of items efficiently.
Thank You once again to Jake. He's always so helpful and supportive.
He showed up 2 hours late decided my system was too old to mess with he would have to order parts . But still charged a 200 dollar service .I wont ever call them again
Quick response and resolved the issue quickly. Cleaned the ac unit as well.
Jake was prompt and Professional – Thank you Jake!!
He listens to you and he’s very personable and gives you options
Work the problem give me options first rate job
Adam was pleasant, professional and thorough in walking me through what he was doing and the results. He made a recommendation on how to keep my lines clear to help prevent a future recurrence of the problem that had me call for help.
Very personable and very knowledgeable
Surprised how little time it took
Was a little bit of miscommunication but customer support resolved issue. Technician was able to do the cleaning as requested.
Alonoso was quick, polite & walked me through what he did when he performed the check-up. Very pleasant experience.
Thank you Jake for all your help and hard work!!!
Great guy! Awesome service.
Awesome guy. Excellent service.
Mike gave a detailed explanation on the problem with the ac system
professional tech–was in and out fast. explained all I needed to make unit last longer.
Daniel was a total professional. He was thorough in his worked, he answered every question I had, and even threw out suggestions about maintaining my home better. Was very nice, and everything went smoothly.
As always. Great service
excellent servicel
Tyler was very respectful. Did a detail inspection of all faucets. Explained what needed attention. We are very happy with the job that he did. Alec Gibbs did a great job inspecting our A/C unit. He did a performance and safety testing on the unit. He cleaned the condenser and restored the system to a clean condition. Alec is very friendly and courteous and very knowledgeable. We are very happy with the job that he did.
Colby and Mike were wry nice and thorough. Colby explained all his findings in detail and presented us with options to remedy.
Very professional. I would recommend for all your HVAC services
We just had a new HVAC installed by Comfort Experts. One crew cleaned our duct work then Alex and Daniel in stalled the HVAC system. They were very professional and efficient. Near the end of the install a tiny bird flew in the open door. It flew up to my skylight. They went above and beyond to capture the tiny bird and release it safely. Kudos to Alex and Daniel!!!!
What an amazing young gentleman. He went above and beyond informing us of what he was doing. He offered some suggestions that were helpful for us. He needs more STARS!!!!!
Gavin came and did a thorough job. He arrived a little ahead of schedule. He trouble shot the system to identify the source of the problem. I appreciate his clear communications and one can tell he has the knowledge to do this work. I strongly recommend this company and specifically Mr. Gavin should you need some assistance in the HVAC area. Thank you again.
Tyler provided great knowledge and customer service. He diagnosed the problem on the first visit and was able to work within my schedule to come back to resolve. He was on time and took less time to resolve. Tyler has a pleasant personality.
We completed a service where the customer experienced a compressor failure shortly after our last visit. This catastrophic failure was not present during our previous service. To address this, we arranged for a comfort advisor to review custom system upgrades. The customer opted for this service, which is scheduled for this Friday from 3-5 PM. We are also adjusting the balance to waive the remaining service fee. Thank you for choosing our services.
I performed a comprehensive super tune-up on the heat pump system, meticulously examining both mechanical and electrical components to ensure maximum efficiency. The filter was replaced, and the outside condenser was thoroughly washed. Although I identified a clogged drain line, the customer has opted to address this issue independently. Additionally, I observed significant dust accumulation in the ducts, recommending a professional duct cleaning service. There was also considerable biological growth on the blower, prompting a recommendation to replace the UV bulb. Thank you for choosing our services; we strive to provide the best care for your system. Have a great day!
During the service, I conducted a thorough evaluation of the HVAC system. Upon inspection, I identified a significant leak within the evaporator coil. Given the age and condition of the coil, I presented the homeowner with both repair and replacement options. Considering the overall cost and efficiency, I strongly recommended replacing the coil. The homeowner agreed and requested a consultation appointment to discuss the replacement options further. I scheduled this appointment between 5-7 PM. Thank you for choosing our services.
I thoroughly inspected and serviced the heating and cooling unit, ensuring all electrical components were functioning correctly. The amperage draws were within acceptable limits, and the refrigerant levels were optimal. The temperature split between the evaporator and condenser coils was balanced, and the system's drainage was clear and unobstructed. The condenser coils were clean, and the air filter was replaced. All electrical connections were secure, and the heating elements were operational. After completing these checks and adjustments, the unit was fully operational and performing efficiently.
During the service, I performed a comprehensive tune-up on the system. The Delta was found to be in good condition, and I replaced the filter to ensure optimal performance. I conducted a drain test, which came back clear, indicating no blockages. All furnace components were inspected and found to be acceptable. To enhance efficiency, I recommended increasing the insulation from an average of 8 inches to 14 inches. The refrigerant levels were checked and found to be fine. I also installed a start kit to reduce the starting amps on the compressor, ensuring smoother operation. The unit was thoroughly washed to remove any accumulated dirt or debris. The homeowner expressed interest in a generator estimate, which they plan to pursue at their convenience. The system was cooling effectively when I departed. Thank you for choosing our services.
During the inspection, I examined the heating system's control board, which exhibited intermittent functionality, activating the system only three out of five attempts. Despite this issue, the temperature differential was within the expected range. I meticulously assessed the control board's settings and connections, ensuring all components were correctly configured. The system's performance was otherwise satisfactory, with no other anomalies detected.
Level four 48k gas
Upon inspection, the fan motor was found to be faulty, causing an inrush current (LRA) of 75 amps. Instead of attempting repairs, the client opted to discuss a replacement. We scheduled a detailed consultation for 2 to 4 pm tomorrow to explore suitable options. This will ensure a seamless transition to a new system, addressing the high LRA issue effectively.
I performed a comprehensive super tune-up on the gas furnace system, meticulously inspecting all mechanical and electrical components for optimal efficiency. I checked refrigerant levels, replaced the filter, and cleaned the outside condenser. The customer opted for a nitrogen flush instead of a pan strip. I also recommended adding a soft start to reduce startup amps by 70%, extend compressor life, and enhance overall unit performance. The customer is considering this upgrade. Thank you for choosing our services.
I performed a comprehensive heating tune-up on the gas furnace system, meticulously inspecting all mechanical and electrical components to ensure optimal efficiency. During the inspection, I identified a high level of biological growth in the plenum. I provided detailed visual evidence to the customer and recommended installing a UV system to mitigate this issue. The customer expressed interest and will discuss the proposal with his wife before making a decision. Thank you for choosing our services; we look forward to your feedback.
During the service, I conducted a comprehensive super tune-up on both units. The upstairs unit had a partial drain clog causing water to drip into the overflow area. I informed the homeowner about the issue and offered to clear the drain line, but they chose to handle it themselves. Additionally, both units were slightly over amping, and I recommended a compressor saver kit to address this. Although the homeowners did not commit to the recommendation, I ensured the units were in optimal condition. Thank you for choosing our services.
I conducted two comprehensive system tune-ups, ensuring both systems were running efficiently. During the inspection, I identified a failed float switch on the upstairs system, but the customer opted not to address it immediately. For the downstairs system, I added a pin strip to the P-trap to prevent clogs and ensure smooth operation. Both systems are now functioning optimally. Thank you for choosing our services; we are dedicated to maintaining your comfort.
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Upon arrival, I inspected the washing machine area and confirmed that it was properly connected. The water valves were open and the machine was pressurized. However, the washing machine did not operate correctly, indicating an appliance issue. I informed the customer that they should contact an appliance repair company or consider replacing the unit. Since the homeowner was not present, I spoke with their daughter, who reported no other concerns. They will contact us if further assistance is needed.
Upon arrival, I conducted a thorough plumbing inspection to identify and address multiple issues reported by the homeowner. I meticulously examined various plumbing systems, including pipes, fixtures, and appliances, to pinpoint the root causes of the problems. After identifying the issues, I prepared a detailed estimate outlining the necessary repairs and improvements. This estimate was then emailed to the homeowner for review. The homeowner expressed her intention to discuss the proposed plan with her brother before making a decision on which issues to prioritize. I await her call to schedule the initial repair work.
During the evaluation, I identified a leak on the true section line of the unit. Considering the age of the system and the upcoming refrigerant phase-out, I advised the homeowner on the benefits of a repair versus a complete system replacement. They chose to repair the unit, with the possibility of a replacement in the future. I welded the leak spot shut, replaced the compressor capacitor, and added the necessary refrigerant. After these steps, the unit began to operate within normal parameters. A pressure test was conducted and passed, and the vacuum was pulled to under 500 microns. No further abnormalities were detected during the inspection. Thank you for choosing our services. Have a great day!
During the evaluation, I identified a failed safety switch and a clogged primary drain line. The safety switch was replaced under warranty and verified for proper function. I also observed significant biological growth inside the unit, which could have contributed to the drain clog. I recommended installing a UV system to manage and prevent future biological growth and unclogged the drain line. The homeowners chose to address only the drain issue for now but may consider the UV system later. Additionally, they requested a plumber for a washing machine issue, scheduled for 9/21/26.
We conducted an electrical inspection and identified a few non-functional plugs in the kitchen. A minor electrical issue was promptly resolved. We discussed the potential replacement of a bedroom fan, considering the customer's budget. Additionally, we explained the benefits of surge protection and clarified that it is not automatically included in whole unit changes. The customer mentioned that a previous technician had explained the installation of a surge protector similar to those in neighboring homes, but this was not the case. We assured the customer that a representative would call back to provide further clarification.
I visited the customer's residence to install a panel cover, as requested. Upon arrival, it was discovered that the panel cover provided by the customer was not the correct one for the job. Despite this, I took the opportunity to assist the customer further by installing the solar lights they had brought along. These solar lights were securely mounted on the designated posts, enhancing the lighting in the area. The customer expressed satisfaction with the outcome, appreciating the additional effort to improve their outdoor lighting setup.
Upon inspection, it was determined that the condenser fan motor needed replacement. I guided the customer through the process of selecting a compatible fan motor and blade, ensuring they understood the specifications required for optimal performance. I carefully removed the old motor and blade, taking care to document the configuration for reassembly. After the customer acquired the new components, I reinstalled the fan motor and blade, double-checking all connections and securing them properly. I then tested the system to confirm that the new motor was functioning correctly and that the fan was operating smoothly. The customer was provided with a detailed explanation of the system and given advice on maintenance to prolong the life of the new components.
During the super tune-up, I identified biological growth within the supply plenum, a low temperature delta, low refrigerant levels, and over amperage on startup from the compressor. I recommended adding refrigerant, installing a UV light to eliminate the growth, and a soft start to reduce draw. The homeowner chose to only add refrigerant, and no leaks were detected. Before and after refrigerant level pictures are attached to the forms. Thank you for choosing us.
I conducted a thorough evaluation of the system. The indoor unit was operational, but the outdoor unit was not. The filter was clean, and the drain was clear. Upon inspection, the capacitor had failed. I replaced the faulty capacitor under the power distribution panel. After the repair, I verified that the system was functioning correctly. The homeowner requested time to consider additional options. Thank you for choosing our services.
During the service, I conducted two comprehensive super tune-ups. Each unit was meticulously inspected, and no significant abnormalities were detected, except for a UV bulb that was slightly out of tolerance. I checked the refrigerant levels and found them to be within normal limits, as were the temperature deltas. Additionally, I verified that the capacitors and compressor saver kits were operating within their specified tolerances. The systems were thoroughly cleaned, and all components were tested to ensure optimal performance. Thank you for entrusting us with your comfort needs.
Today, I visited the customer's residence to perform a scheduled maintenance check on their HVAC system. Upon arrival, I found the door unlocked and proceeded inside. I conducted a thorough inspection of the system, ensuring all components were functioning correctly. I also cleaned the air filters and lubricated the moving parts. After completing the maintenance, I left detailed notes for the customer, highlighting any areas that may require attention in the future. Unfortunately, the customer did not respond to my phone calls or text messages, but I left a voicemail and sent a follow-up text. I will wait to see if they contact me before scheduling another visit.
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