Plano TX

Colby was fantastic. Extremely well versed on my home’s equipment and solved the issue in under 30 minutes.

Quick and fast to respond. Tech was very knowledgeable

Couldn’t have asked for more! Colby made me feel confident from the start with the appearance of competence that he conveyed. He was courteous, friendly, helpful, and most of all, able to quickly evaluate, diagnose and fix my a/c.

Hunter was professional and knowledgeable. He explained everything well and greatly improved my system. Totally worth it

Garrett was very knowledgeable and helpful resolving my issues.

Blake was very professional and always explains the things to help extend life of our unit.

Mike came to perform semi-annual service on our units. He noticed that dust was getting past the filter and recommended an improved filter compartment and filter. Now our air and ducts are cleaner.

Jose and team were excellent installing our new AC system. They were prompt, detailed in explaining the process and extremely nice through the day.

Michael was professional, thorough and very nice to work worth. He went through both of our systems well and got everything ship shape.

We had reached out to Comfort Experts to evaluate the challenges with our air conditioning units. Blake did a thorough inspection and shared with us to problems with the units. Blake shared good information to help us decide with the next steps

Blake was very professional and provided a very valuable point of view of my HVAC system needs

Austin was on time, well mannered and knew exactly what he was doing. I have called many plumbers and never really liked any of them bc they would walk with no shoe cover or leave mess. Austin was respectful, he wore his shoe cover without being asked, and left no mess. He was quick and just nice. I will definitely recommend Austin!!

I really like how they continue to give updates on arrival and make it easy to contact them about it by putting the phone link in the text. Blake arrived and diligently worked to diagnose the system and confirm. He communicated the issues to me very well. Sometimes service people can be abrupt or condescending or unwilling to fully explain. This wasn’t the case with Blame.

Colbi was courteous and professional. He suggested good suggestions to resolve issues.

Colbi from Comfort express was very professional and courteous. He helped us diagnose the issue and suggested remedies to resolve. I would surely call them again if required.

Tech was friendly and completed job quickly after explaining what the problem was. Glad i had the service contract since it was a saturday call

We have been with Hobson's/AC Genius since 2008 and have been very happy with their techs and experiences!

Diego was very thorough and explained us the problem. He suggested options and quickly resolved the issue.

This week our son's house had a backup of the cindenser that leaked into his bedroom closet. Blake as part of our maintenance checked our condenser drain and found it mostly clogged. Blake saved us from a damaging backup by finding and clearing the blockage. Well done Blake!

Colby did an amazing job today

Total home HVAC replacement including inside and outside AC units, furnace, fancy electrical air filter, ductwork with old system removed and new one installed. EVERYTHING. I MEAN EVERYTHING POSSIBLE!!!!!! I spent a ton of money on all this with them - at least $15,000 which was way too much. But I knew that going into my interaction with them ONLY because it included a lifetime warranty which they have been trying to disavow now for the last 2-3 years now at least. Here we go again. Take my advice and don’t do business with them. You’ll be sorry if you do. Be forewarned. I’d give them a -10 review If I could. I have a feeling it’s going to end up in court but I’m gonna try the news media first. I’ve worked with them as much as humanly possible. I realize that they sold a product that’s turned out to be a lemon and defective but to try to pass that cost along to me after what I’ve done and paid and continue to do is wrong. I’d give them a negative 10 review on all I’ve described if I could. DO NOT USE THIS COMPANY!!!! THESE OTHER REVIEWS ABOUT HOW NICE THE EMPLOYEES ARE AND THIER TIMELINESS ARE FINE BUT IF THEIR PRODUCTS ARE MISREPRESENTED AND THEIR VERBAL WORD AND/OR EVEN THEIR OWN AGREEMENT DON’T MEAN ANYTHING THEN YOU’RE JUST A SUCKER LIKE ME STAY AWAY. I’M AN ACTUAL CASH ON THE BARRELHEAD REAL LIVE CUSTOMER

Steven was very nice and knowledgeable. He went out of his to explain everything he was doing in detail and provided me several options for moving forward. I would go out of my way to ask for him again.

Jhordon is one of your best tech’s I’ve seen in the many years I’ve dealt with your company. He and Phillip were very professional and very customer oriented. Not only did they begin their work promptly, arriving on time and making sure of the job requirements and time required were clear to us. Early on they pointed out the anticipated damages to the ceilings and dirt from very dirty ducts given the age of the house and the sealed registers. Extensive repairs and painting would be required to restore our house to an acceptable condition. Given the upcoming holiday season we decided to delay this job. Only dedicated, professional and responsible techs would have insured that continuing the job would result in a lot of additional time, cost and grief to us. They truly put the customer first and protected your company’s good name. Thanks you for sending them to us.

Devyn was very professional and efficient. He inspect both of our systems and found both very dirty which explained why we are having dust blow throughout the house. He replaced both filters and showed me pictures of the dust and dirt. A very personable and knowledgeable young man. A good representative of your company.