Local Reviews
for Roanoke, TX
Our Reviews by City
excellent service very proffesional
Eric - Roanoke, TX 76262
great service highly recommended
excellent service
Victor - Roanoke, TX 76262
Great service zack
Leeann - Roanoke, TX 76262
experienced AC issues on a weekend, of course… – Zach showed up Saturday afternoon at 5 o’clock quick efficient and explained everything in a way that was easy to understand. Reasonable price and good service. Recommended services and solutions that were informative but not pushy upsell
Very good thorough service.
Stephanie - Roanoke, TX 76262
The serviceman was thorough, competent, and friendly.
Comfort expert repair
Joan - Roanoke, TX 76262
Awesome service, but sad that capacitor I had just installed 15 months ago had to be replaced - manufacture error
Good job; mission accomplished!
Jim - Roanoke, TX 76262
Wonderful service
Teddy - Roanoke, TX 76262
Wonderful service very prepared and knowledgeable!
Great service
Deana - Roanoke, TX 76262
Tyler was very professional and courteous. He diagnosed the problem and had the repair done in record time. The cost was very reasonable.
Steven S.
#iaq upon arrival for tune up system on and cooling. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Refrigerant pressure good. Inspected indoor unit. Blower has slight dust buildup. Coil clean. Changed filter. Recommended adding compressor saver kit to reduce water on system. Left system on and cooling.
Mark D.
2011 Goodman gas furnace(upstairs) Blower wheel clean and stable Tightened electrical connections Coil is acceptable Blower capacitor within manufacturers spec Drain is clear and draining 2011 Goodman outdoor Straight cool(upstairs) Tightened electrical connections Capacitor within manufacturers spec No voltage drop over the contactor 2011 Goodman gas furnace(downstairs) Blower wheel clean and stable Tightened electrical connections Coil is acceptable Blower capacitor within manufacturers spec Drain is clear and draining 2011 Goodman outdoor Straight cool(downstairs) Tightened electrical connections Capacitor out of spec, it was replaced No voltage drop over the contactor Quick disconnect is broken on this unit, the handle to pull it out was snapped off before we arrived. We were able to pull it with a pair of needle nose pliers but did not have a replacement for this part. Refrigerant superheat and airflow were within range for both units.
Steven S.
Upon arrival for service on 2009 10 ton Goodman package unit it was on and not cooling. Inspected system not getting cooling signal from Thermostat. Bypassed system to inspect system. Found pressure saftey tripped. System is flat on refrigerant. Set up phone call with Rob/ G due to cost of repairs and refrigerant with given age of system
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48k upflow Hp Scheduled for Saturday the 13th Approved by Sunnova
Steven S.
Upon arrival for tune up system off. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor out of tolerance. Refrigerant pressure good. Inspected indoor unit. Blower has slight dust buildup. Coil clean. Drain line clear but no saftey installed. Noted thermostat has very long short cycle timer of 15-20 minutes. Recommended replacement of capacitor. Left system on and cooling
Mike S.
Arrived on site greeted cx. Cx said the system was not cooling but the unit was coming on. Cx showed me the invoice from competitor. Moved to outdoor unit hooked up my gauge negative 1 psi was read. System low pressure fault. Competitor diagnosed a leak in evaporator coil and low pressure fault. Advised cx no refrigerant was in the system so to even test for leak they would be charged either for refrigerant or leak detection. Offered to have a comfort advisor come out and speak with them about potential replacement opportunities. Cx politely declined.
riley.hobson@acgenius.com
Completed ETU Mains too panel had no bushing and were being cut by connector She said she'd talk to the husband and schedule a day to fix it
Mike R.
Stu tune up went vary well its a Colman system 3ton with a gas furnace. Everything tested within tolerance her uv light is still work and is vary happy with it. Filter needed changing but over all a very clean system. She currently has solar and her water heater is in working condition. Thank you for choosing comfort experts.
Dennis C.
Bad condenser fan motor, primary electrical control, biological growth, system upgrade do to age condition and refrigerate phase out. Replaced primary electrical control and condenser fan motor, system is operating at this time.
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor to testing within manufacturer specifications, indoor unit filter is clean and primary drain line is clear at this time. Heat strips are pulling proper amperage and the system is working as it should in both heating and cooling.
Dennis C.
Primary electrical control burnt and pitted, blower motor leaking oil, build up on blower wheel, evaporator coil rusty and corroded, no drain protection, platform caving in from water damage, system upgrade do to age condition and efficiency.
riley.hobson@acgenius.com
Upon arrival I checked the indoor unit and it ran in heating perfectly and was incredibly clean. Customer only had a concern with the ductwork as far as not getting as much airflow in one room compared to another but the only solution would be to re-do the duct work which the customer opted to not do at this time. The outdoor unit was running very well and the capacitor was within specs and the amperages on the fan and compressor weren't bad. I cleaned the unit up and poured bleach down the drain pipes for the customer. I left them in cooling with a delta of 20⁰.
Wyatt C.
Replace thermostat with two heat to cool
Devyn B.
Drain line repair Diagnosis for zoning issue
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor to testing within manufacturer specifications, indoor unit filter is clean and primary drain line is clear at this time. Heat strips are pulling proper amperage and the system is working as it should in both heating and cooling
Mike M.
Arrived on site where customer stated she had a leak underneath her kitchen sink. Upon assessment I found that the flanged tail piece was not tightened onto basket strainer. I was able to tighten everything up and stop the leak . At time of departure everything was in working condition. Customer would also like to have an ac technician out to look at issues she's having with the unit.
Mark W.
Adjusted fan motor belt on package unit tested everything to see the latest working jumper are to G so the fans would run all the time until we can get back out and put a two heat to call thermostat on the wall Bypass thermostat to get blower working adjust blower belt test air condition
Tyler B.
STU performed today, outdoor unit refrigerant levels are good at this time and the dual run capacitor to testing within manufacturer specifications, indoor unit filter is clean and primary drain line is clear at this time. Heat strips are pulling proper amperage and the system is working as it should in both heating and cooling
Jordan B.
Upon arrival, compressor was in thermal over load, cooled down and system still wouldn’t come on, reset the breaker a few times and found the zone board not sending the signal along with a burn mark on the board. Spoke with the customer about replacing the zone system or just the board. Customer will speak with his wife tonight and call back.
Devyn B.
Upon arrival found system running but not cooling. I evaluated the outdoor unit and found compressor in thermal overload. Outdoor coils were clogged. I cooled compressor and brought it out of thermal overload. Outdoor unit came on. Washed outdoor coils. Continued with tune up. Delta was 18. Drain line was clear. Blower motor was working properly. Blower housing was slightly dirty. I evaluated the outdoor unit and found compressor and condenser fan motor was operating appropriately within data specs. Refigerant levels were within range. Contactor looked good. Dual capacitor was within specs. Found no other issues with unit.
Mark W.
Down stairs toilet Replace wax ring on toilet downstairs metal flange is actually offset a little if we have any other problems will have to remove metal ring and completely replace flange
Jordan B.
Thoroughly performed a super tune up, washed condenser coil and checked components, refrigerant levels are ok, condenser coil damaged compressor amping high, showing signs of failure, evaporator coils damaged and rusted up, biological growth inside the unit and the system is R22. Highly recommended upgrading to something efficient and more reliable. Customer needs to think about it and call us back for a time.
Blake B.
Tech arrived for a STU. Upon inspection the capacitor was within specs. Amperage was at acceptable levels. The pressures indicated possible low refrigerant with a Superheat of 15 and a Subcool of 5 degrees. The low side Sat was around 34 degrees, close to freezing. TXV metering device. The filter was very dirty and replaced and the pressures came back to acceptable levels. A leak search was conducted at the evaporator coil and the leak detector pinged a few times in a few areas but there was not a steady flow of pings. The drain system was clear and bleach was poured. The evaporator coil was dirty and clogged in areas. It is recommended that the system recieve a level 2 duct cleaning witch including a evaporator coil and blower wheel cleaning as well as ductwork. Pricing for duct cleaning is on special at 50% off. A quote at the discounted price was given. Resident will speak with the owner and will call the office to schedule. The disconnect was difficult to pull and replac
riley.hobson@acgenius.com
Tech arrived at a no cool. Upon inspection, there was ice on the low line and the system appeared to be very low on refrigerant. There was visible possible oil at the high side refrigerant line from the house to the outside unit. The leak detector indicated a possible leak in this area. The top was removed and no leaks were detected in that area. During the inspection the wet switch tripped. This was due to the indoor coils freezing. This switch was left out to dry and a towel was thrown beneath the unit. The system should be ran on fan mode only. When the switch dries out, the reset should be engaged. The service charge was removed due to possibility of workman error. Dispatch to call to reschedule an appointment for install or tech with proper equipment to repair and reevaluate the system.
Zak L.
Arrived for NC call Outdoor unit not coming on Cap 75/7.5 rated 51/1 tested - replaced Compressor originally in thermal overload - washed and system came on Charge good Filter good Drains good
