Local Reviews
for Roanoke, TX
Our Reviews by City
excellent service very proffesional
Eric - Roanoke, TX 76262
great service highly recommended
excellent service
Victor - Roanoke, TX 76262
Great service zack
Leeann - Roanoke, TX 76262
experienced AC issues on a weekend, of course… – Zach showed up Saturday afternoon at 5 o’clock quick efficient and explained everything in a way that was easy to understand. Reasonable price and good service. Recommended services and solutions that were informative but not pushy upsell
Very good thorough service.
Stephanie - Roanoke, TX 76262
The serviceman was thorough, competent, and friendly.
Comfort expert repair
Joan - Roanoke, TX 76262
Awesome service, but sad that capacitor I had just installed 15 months ago had to be replaced - manufacture error
Good job; mission accomplished!
Jim - Roanoke, TX 76262
Wonderful service
Teddy - Roanoke, TX 76262
Wonderful service very prepared and knowledgeable!
Great service
Deana - Roanoke, TX 76262
Tyler was very professional and courteous. He diagnosed the problem and had the repair done in record time. The cost was very reasonable.
Mike S.
Drain line clogged cleared and reassembled now draining properly.
Diego M.
Upon arrival system was turned off. Thermostat was not receiving 24 v. System had bad air flow causing coil to freeze and trigger wet switch. Reset wet switch indoor and outdoor came on. Found 2 vent closed, went ahead and opened vents. Filter was wet , also recommended customer to go with a cheaper option to improve air flow. refrigerant levels acceptable. Left system in working condition.
Mike S.
Tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned outdoor unit. Changed filter.
Mike S.
Google nest thermostat was not connected to network and I believe it was running on its previous schedule prior to being disconnected. Tested all components all measured within ratings and specs. Refrigerant level is normal on downstairs unit. Upstairs unit pressures are low according to reading on hauges customer advised they would have home warranty take care of it. Washed and cleaned both outdoor units. Customer had no replacment filters to switch downstairs unit filter is undersized advised customer to get 20x25x4 instead of 16x25x4.
Diego M.
Upon arrival system was in working condition. Looking at the indoor unit all electrical connections and components are good. Blower and coil is clean. Drain lines are clear and flowing. Looking at the outdoor unit all electrical connections and components are good. Capacitor is within tolerance. Refrigerant levels are acceptable. Cleaned unit inside out. Left system in working condition.
Aaron W.
Outdoor unit is operating within specifications, refrigerant levels are good at this time, cap is low ,start kit is dead,indoor unit operating within specifications, drain line is clear at this time, customer declined all recommendations left system cooling
tyler.scholes@acgenius.com
09/02/23 water heater is good as gone. Fully rusted out and was afraid to touch T&P valve or other fittings. Informed customer about new water heater options.
Mark W.
Outdoor faucet
Mark W.
08/21/23 Customer doesn't want bathroom repairs today, but has informed us that he wants a new faucet installed on the front outside wall for wensday 08/23/23 must give customer an hour notice
Mike S.
Arrived on site greeted customer. Moved to outdoor unit tested all components all measured within ratings and specs. Refrigerant level is normal. Washed and cleaned unit. Moved to Indoor unit tested all components all measured within ratings and specs. Blower, coil and drain are clean and clear at this time. Recommend compressor saver for efficiency and longevity. Recommend drain switch for additional protection from water damage or standing water in attic.
Steven S.
Upon arrival for service system on and not cooling. Found capacitor out. Checked proper size of Capacitor. Changed capacitor to 45/5 and adjusted connections. Left system on and cooling.
Zak L.
Arrived for free second opinion Customer only needs downstairs system evaluated System is showing slightly low on refrigerant No water safeties present Customer already has better quote on refrigerant prices and wants to do the work himself
Blake B.
Tech arrived at a Free second opinion. It was late. Upstairs system. Upon arrival the resident mentioned that the coil may be leaking. The refrigerant was tested and found to be low. The TXV control valve was leaking. Refer to photos and videos. There was rust and corrosion on the coil but there was no observed leak detected on the coil at this time. A quote was given for TXV Replacement and fot Coil replacement under warranty. If the coil is replaced we also replace the TXV. If the customer wishes to replace the coil. We will need to verify warranty information. This is a rent house. The customer was not reached. The system was left in the off position and the outside disconnect was removed to avoid additional damages. The unit switch is in the Off position. This switch can be turned back on to circulate air. Call will be paused to verify second opinion, collect payment as needed. And receive signatures.
Steven S.
Upon arrival for service outdoor system not coming on. Found capacitor budged upon inspection. Capacitor fail extremely prematurely. Replaced capacitor and tested system. All amp draws and voltages within proper ranges. Left system on and cooling
Mike S.
Arrived on site greeted customer. Customer said outside unit was not running. Capacitor was blown and OEM board was locked out due to lack of voltage. Replaced Capacitor and reset power to board. Unit is now running after repair. Warranty repair 35/5 dual run capacitor replaced and manual reset to control board.
Tyler L.
Tyler L completed etu cleaned out all of the panels we had access to, tightened up all of the connections, checked plugs all of the present wire within both living areas are good there are a lot of holes in the panels that can be plugged up on the secondary living space it is a double lugged panel there is space to fix it there are a lot of holes on the panel covers that can be filled with blanks One open box in the shop there is a main no longer in use that needs to be either capped off or pull there were seven plugs with open grounds
Steven S.
#iaq upon arrival for tune up system on and cooling. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor within tolerance. Refrigerant pressure good. Inspected indoor unit. Blower has slight dust buildup. Coil clean. Changed filter. Recommended adding compressor saver kit to reduce water on system. Left system on and cooling.
Mark D.
2011 Goodman gas furnace(upstairs) Blower wheel clean and stable Tightened electrical connections Coil is acceptable Blower capacitor within manufacturers spec Drain is clear and draining 2011 Goodman outdoor Straight cool(upstairs) Tightened electrical connections Capacitor within manufacturers spec No voltage drop over the contactor 2011 Goodman gas furnace(downstairs) Blower wheel clean and stable Tightened electrical connections Coil is acceptable Blower capacitor within manufacturers spec Drain is clear and draining 2011 Goodman outdoor Straight cool(downstairs) Tightened electrical connections Capacitor out of spec, it was replaced No voltage drop over the contactor Quick disconnect is broken on this unit, the handle to pull it out was snapped off before we arrived. We were able to pull it with a pair of needle nose pliers but did not have a replacement for this part. Refrigerant superheat and airflow were within range for both units.
Steven S.
Upon arrival for service on 2009 10 ton Goodman package unit it was on and not cooling. Inspected system not getting cooling signal from Thermostat. Bypassed system to inspect system. Found pressure saftey tripped. System is flat on refrigerant. Set up phone call with Rob/ G due to cost of repairs and refrigerant with given age of system
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48k upflow Hp Scheduled for Saturday the 13th Approved by Sunnova
Steven S.
Upon arrival for tune up system off. Inspected outdoor unit. Fan and compressor amp draw within unit specifications. Capacitor out of tolerance. Refrigerant pressure good. Inspected indoor unit. Blower has slight dust buildup. Coil clean. Drain line clear but no saftey installed. Noted thermostat has very long short cycle timer of 15-20 minutes. Recommended replacement of capacitor. Left system on and cooling
Mike S.
Arrived on site greeted cx. Cx said the system was not cooling but the unit was coming on. Cx showed me the invoice from competitor. Moved to outdoor unit hooked up my gauge negative 1 psi was read. System low pressure fault. Competitor diagnosed a leak in evaporator coil and low pressure fault. Advised cx no refrigerant was in the system so to even test for leak they would be charged either for refrigerant or leak detection. Offered to have a comfort advisor come out and speak with them about potential replacement opportunities. Cx politely declined.
riley.hobson@acgenius.com
Completed ETU Mains too panel had no bushing and were being cut by connector She said she'd talk to the husband and schedule a day to fix it
Mike R.
Stu tune up went vary well its a Colman system 3ton with a gas furnace. Everything tested within tolerance her uv light is still work and is vary happy with it. Filter needed changing but over all a very clean system. She currently has solar and her water heater is in working condition. Thank you for choosing comfort experts.
Dennis C.
Bad condenser fan motor, primary electrical control, biological growth, system upgrade do to age condition and refrigerate phase out. Replaced primary electrical control and condenser fan motor, system is operating at this time.
