Local Reviews
for Cresson, TX
Our Reviews by City
Excellent service
Roby - Cresson, TX 76035
By far the best Mr Kellen was very curtious and professional. Found the problem in a timely manner, fixed it rechecked his own work and the whole unit. Thank you Sir 🙏. We highly recommend him
Response from Comfort Experts Inc.:
Thank you so much for your kind words and for sharing your experience with Mr. Kellen. We're delighted to hear that you had such a positive encounter with our team. We take great pride in providing courteous and professional service to our customers. It's fantastic to know that Mr. Kellen not only identified and fixed the problem promptly but also went the extra mile by double-checking his work and the entire unit. Your recommendation means a lot to us, and it reaffirms our commitment to delivering top-notch service. If you ever require our assistance again or have any further questions or concerns, please don't hesitate to reach out. We're here to serve you and ensure your HVAC needs are met to your utmost satisfaction. Thank you for choosing us! ????
Excellent service
Fernando - Cresson, TX 76035
Would highly recommend him to anyone! Honest and hard working tech!
Tune up
Danny - Cresson, TX 76035
Great service, knowledgeable tech.
Great
Danny - Cresson, TX 76035
Very fast and efficent. Would be happy to have him come to service my ac at any time
Great Workers, Nice Job..
Mike - Cresson, TX 76035
Response from Comfort Experts Inc.:
Thank you for sharing your gratitude and appreciation with us! We're very grateful for our loyal customers like yourself. Thank you for calling on us time after time!
Great service from Simon!
Michael - Cresson, TX 76035
Simon was very thorough and professional. He went above and beyond, and we appreciated his work very much. He worked very hard!
Response from Comfort Experts Inc.:
Simon is amazing and thank you so much for taking the time to share these kind words. It's a gift to earn your business and we can't wait to give you our best every time we meet.
New Install
Danny - Cresson, TX 76035
We had to have a new system put in and they did an outstanding job. They came back on a call in because we were worried it wasn't cooling correctly. They checked everything and explained how the newer high efficiency systems worked. No muss no fuss.
Outstanding service
Danny - Cresson, TX 76035
Jose and Antonio G were our installers and did an outstanding job of getting our new system in and running. They took the time to make sure everything was done right and explained our system to us.
Seem to know what he was talking about. Great Service
Nancy - Cresson, TX 76035
Kellen M.
System on upon arrival. Upon evaluating the situation and talking with home owner, I crawled under the house and saw a main dct that supplies the left side of the house had fallen. Simple fix.
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Install 60k hz heat pump with standard filtration, duct cleaning, wiring for heat pump
Dennis C.
Grounded compressor, evaporator coil extremely rusty, duct cleaning. System upgrade do to age condition and efficiency.
Ryan S.
System was not running in 2nd stage cooling, fixed wiring problem and system running in 2nd stage cooling now, adjusted refrigerant levels, system operation is normal. Checked duct work and no air loss present, one jumper duct is messed up but is not leaking air.
Mike R.
Fan timer was bad removed it and run it on a relay. Pausing call office will collect payment on Friday. System is now cooling.
Mike S.
Arrived to no cool Checked all components of inside unit Checked refrigerant levels, refrigerant levels acceptable Checked 45/5 dual run cap, cap tested below manufacturer range. Replaced dual run capacitor under warranty
Gavin V.
System cooling how it needs to. Evap coil is corroded and rusted. Blower motor needs cleaning. Outside coil clean. Capacitors in range. Amp draws high. System left in working order
Aaron W.
Arrived to unit serverly .ow on refrigerant, leak checked indoor and outdoor unit,customer is going to take up with company who install
Mike S.
$99 Evaluation on no cooling call System installed by Comfort 4 years ago. Upon inspection, system outdoor unit would not turn on. Further investigation showed the duel run capacitor was failed. The capacitor was replaced and the compressor started. Refrigerant levels were checked, ok. Fan and compressor amps, ok. Indoor unit metering device is a TXV. Blower motor is an X13 that seems to run slightly fast causing/pushing too much airflow over the coil or the ducting is slightly small for the system. This is causing a lower delta T with such a high indoor dry bulb temps on the supply side. Delta T was in 14-15 degree range. The indoor primary drain safety T switch was not functioning properly and was replaced with a new one. The old one wasn't hooked up as well. Customer rejoined the Comfort Experts Titanium Membership program for both units. Materials used Saftey T Drain Switch Duel run 45-5 mfd capacitor Install new duel run capacitor and safety t swich
Dennis C.
Build up on blower wheel, evaporator coil rusty corroded and dirty, biological growth, primary electrical control for heat strips, system upgrade do to age condition refrigerate phase out and efficiency.
Kellen M.
STU complete Drain line clear Filters inspected EVAP coil inspected Blower wheel inspected - needs cleaning Electrical connections inspected Burners inspected Outdoor unit washed and waxed Electrical connections inspected Capacitor inspected - 45/5 weak, replaced under P&L Fan blades and motor inspected Coils inspected DeltaT inspected Thermostat inspected Customer renews Membership with Titanium Next visit will service the blower wheel with membership benefits.
riley.hobson@acgenius.com
NEED to talk to Brian about a whole home redo new panel new wire We also need ac tech to come out and check on system (does not work)
Mark W.
3/22/23 Need to get 3 tubs for the solar water heater and get it working again
Kellen M.
STU complete Filter changed Drain line clear Evaporator coil inspected - needs cleaning Blower wheel inspected - needs cleaning Electrical connection inspected and tight Heatstrips inspected DeltaT inspected Outdoor Customer did not want me to mess with his covered hose bibs for water to clean Outdoor coils ( weren't bad from the last cleaning). Fan motor and blades inspected Electrical connections inspected and tightened Capacitor inspected Refrigerant lines inspected Defrost board inspected. Discussed with customer various needs of the 2 year old heatpump. Customer stated that they might move this year and didn't want to spend anymore on the current system. Emailed estimates.
Kellen M.
CTU complete Filter inspected- Customer is aware of the need to change filter Evaporator coil inspected- needs cleaning Blower wheel inspected- needs cleaning Electrical connections inspected DeltaT inspected Outdoor unit Capacitor failed per manufacturer data - replaced under p&l 40/5 Fan blade and motor inspected Refrigerant lines inspected Electrical connections inspected Primary Electrical Contactor inspected- heavy pitting. Husband was not home to discuss option, spoke to wife and she deferred to husband. Emailed husband estimates.
Mark W.
Cleaned shower trap on one side could not get it to come completely out to clean it all.
Ryan S.
Found low voltage fuse popped, could not replicate problem at first, found that the pressure switch wires in the condenser had rubbed on capillary tubes and caused a short, moved wires and copper and fixed wire.
Dennis C.
2- 5 year old trane inverter heat pump systems, bedroom system locked out reset outdoor system is operating normally at this time.
riley.hobson@acgenius.com
12/3/22 Upon arrival found system heating and cooling properly. 2019 trane heat pump. Cleaned condenser coil and checked air filter. Filter was dirty and I let the customer know. They will be changing it soon. Checked drains and delta. Delta is at 20. System was left heating properly with a 20DT
Kellen M.
AHC x2 complete Both systems are straight electric Drain lines clear Filters changed Blower wheels inspected Replaced 15mfd capacitor on both systems EVAP coils inspected Heatstrips inspected Electrical connections inspected Talked to customer about the benefits of a membership, the idea of new systems and the issues I found. Customer wants me to come out for a cooling tune-up in the spring/summer time and after that they'll be serious about 2 new systems. Emailed estimates per customer request.
Mark D.
Outdoor unit was struck by lightning and burned hole in liquid line. Customer wanted price to braise line and recharge unit. He already had a quote from another company. He was disappointed in our pricing on refrigerant.
Ryan S.
Found fuse popped, fuse popping when getting a call for heat strips, found wire rubbed out inside condenser, fixed wire and replaced fuse, system operation is normal.
riley.hobson@acgenius.com
Upon arrival found system not cooling and running I evaluated the indoor unit and found drain line was severely clogged float switch was tripped. I blew out both drain lines insulation and sediment came out of drain Put new fittings on the drain line and poured 2 gallons of water to ensure system was draining properly Left system running and cooling Recommended insulation to the customer and customer declined
Mark D.
Amana heat pump down flow unit installed in 2019. All electrical is good. X13 blower motor is dirty but coil is clean. 40/5 dual run capacitor on outdoor unit. Defrost control board is good. Heat strips are in range. Air flow and refrigerant levels are satisfactory.
riley.hobson@acgenius.com
Cleaned blower assembly
