Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Colby is great. He knows HVAC and is very thorough in explaining the situation and solution. We have requested him multiple times. Great job Colby.
Colby once again was very helpful and saved us some money on our unit. We took out the old filter system that I had installed a few years ago by another company and he put the new April air filter system in. He is very helpful and tries to.help us save money but at the same time ensure quality
Zak Lovig was very informative and told us all about what he was doing and what needed to be done with cleaning my unit inside
Zak was very knowledgeable and took time out to explain my issue for my understanding. Great Customer Service! Thanks
Colby did a great job explaining the service!
Colby was very much helpful and communicated effectively with me. He went out of his way to explain what certain items did and maintenance suggestions. Very friendly and I would definitely recommend requesting him again.
Derek always explains things to my understanding. He is very patient when I ask the same question more than one. Derek is very professional.
Excellent. Very knowledgeable. Explained everything to my understanding!
We are adding excellent service by Tyler Lawyer, electrician from same company. Woohoo to service! Alec Gibbs was professional and respectful. I appreciated his educational (versus "old school" sales) conversations. In the end, we did have to have some additional work done, but it is needed and I didn't feel pressured. His apt time window was on point. I have been with this company for years and have always loved the customer service we received from all staff, including Lisa Maddux.
Wonderful experience! Customer service was on point. Explained clearly our options with no pressure. Loved the education focus versus sales focus.
Blake is an excellent Tech. He explained things to me and was very polite and efficient.
I've used Comfort Experts for 17 years and the service provided has always been great!
Colby was a great technician. He took the time to figure out the noise issue we were having instead of saying, I have no idea what's wrong. He was thorough and very professional. We will request him for future service calls. Great job!
We have used Hobson AC/Comfort Experts for while now and Colby Finch was the best yet. He took his time to figure out the noise issue we were having instead of saying, "I have no idea why that noise is happening". Top notch customer service. We will definitely request him as our technician when we have another service call. Thank you!
Everything went very well with the installation, Polite and friendly personnel.
Tech explained everything and broke it downn patiently so that I would understand. Very knowledgeable and Well Trained, very nice! Thanks
Gavin was helpful and knowledgeable. He was well mannered San assist to your company.
Gavin was helpful, talked about what would help my unit. a real asset.
Very professional. Let me know exactly what is needed and not needed. Highly recommend.
Desmond, Sergio, and Jacob spent the day and evening in Little Elm, TX removing both of my 15 year old HVAC systems and replacing them with new systems. It was a long day for them and they did a great job overall. My attic space is smaller but the newer equipment is physically bigger than what was removed.
Dennis was extremely professional and knowledgeable of the issue I was experiencing with my air conditioning system. Dennis provided a high -evel explanation of what the issue was and provided an excellent solution for resolving my situation with my air conditioning system. I will most definitely recommend Comfort Experts to anyone in need professional AC Service!!!
Good service
Mark was great he worked diligently to resolve my drain line issue.
Derek was very professional and expertly checked our outside and inside units to ensure proper AC running for the coming summer.
His house looks immaculate the electrical connections in the box are good and gfci's are functioning it is a older eaten CH panel so I did inform him of most of the troubles that come with those gfcis and he is aware of it and has somebody to do that work for him already
On arrival system running and cooling producing 17 and 21 degree deltas. Indoor units very clean and customer provided uv bulbs to change out. Outdoor unit passed all electrical testing. Systems cooling as I left.
On arrival system running and cooling producing 17 degrees delta. Indoor unit clean and in good condition. Outdoor unit passed all electrical testing but overamped on start up. Installed a soft start kit to address this. Please schedule an airflow/iaq visit with customer.
Performed evaluation Upon arrival system was off Turn on system and outdoor fan motor failed to start – causing system to overheat and not cool Added home and budget protection plan Installed new dual run capacitor System operational and left on cool at exit delta 20 Reccomended condensor fan motor Reccomended primary electrical control unit
On arrival condenser would not run due to low pressure lockout. System completely out of refridgerant pulling vaccum on itself. Indoor unit has significant bacterial growth. Recommended adding a a uvc system to kill bacterial growth in airflow. Also recommended further diagnostic to locate leak before adding refridgerant. Customer wants second opinion.
On arrival system running and cooling producing 20 degrees delta. Indoor unit in good condition but electrostatic filter failed. Adding 20 by 20 April filter once electrostatic removed. Replaced 45/5 cap on condenser and adjusted refridgerant charge from a superheat of 18 to a 5. System running and cooling as I left.
For this cooling tune-up I inspected the customer's furnace and condenser. All equipment was measuring within manufacturer specs and running well. The customers do not have any surge protection on the units or for their whole home. I highly recommend installing whole home surge protection to protect electronics including their HVAC equipment from lightning or power surges. The wife stated she has allergies so a whole home UV Sanitation System will also be extremely beneficial for her.
Arrived onsite customer had a dishwasher not draining properly. Tested dishwasher, dishwasher is not going into the drain cycle recommend replacing the dishwasher.
On arrival both systems running and cooling producing 20 degree deltas. Both drain lines flowed when flushed. Condensers passed all electrical testing. Installed 2 20*25 April aire filter upgrade kits and a contactor on the downstairs condenser. Systems cooling as I left.
Thank you.Job for electrical inspection and didn't have 2 means of grounding, so talk to him about adding a ground rod.And also adding a better surge protector But house is very new and looks really good Talk to him about. Membership and everything
Arrived for rec work Replaced Defrost coats and sensor System functioning fine Left in heating at exit
Arrive for AHC filters fine Drains clear Furnace components fine Blower and coil clean Condenser coil clean Motors, capacitors, refrigerant good Hard start/ compressor saver kit recommended to lower compressor LRA back to factory spec Plumber to check gas lin under home Wednesday the 22nd after 1
.Arrived for service Eval Condenser freezing up in heating Refrigerant fine All amp draws fine Filter fine Coil clean Defrost test failed Ordering new sensor and board
Upstairs system is not cooling contactor is causing a short advised the customer if he turns on cooling it could break equipment . Both filters were changed yesterday by the customer refrigerant was within range capacitor within intolerance. downstairs system has a good Delta all amperage within intolerance, inducer motor and all safeties are working.
Found out several options that the customer is interested in and will be emailing quotes after getting with Rob Goldate
I was here for a super tune up the system delta c Looks good evaporator coil is very dirty filter is very dirty Biologicalbiological growth on the coil and on a blower wheel and on the walls of the system. Heat strips in tolerance condenser Refrigerant is in range the capacitor is out of tolerance condenser was cleaned
Today I performed a membership warranty super tune-up on two gas furnace units checked everything indoor and outdoor in heat mode and in cool mode washed both condenser coils homeowner recently replaced both filters and has been keeping up with bleach down the drain line no issues were found inside other than outdated UV bulbs for the indoor air quality systems outside I found both compressors have begun to overamp upon startup a likely accelerant is the tight space available between the house and property line coupled with HOA Bush on one side and City trash cans on the other I am recommending a compressor saver kit for both units and replacement / upgrade of the indoor air quality systems as well as whole home surge protection Homeowner has chosen not to go with any recommendations today due to them.Just recently putting a roof on the house
On arrival system running and cooling as intended. Indoor unit was clean and furnace ran with no issues. Recommended protecting whole home from surges with surge protector. System back to cooling as I left.
Arrived for service Eval Drain pan rusted through but drain line is not clogged Declined drain pan due to better offer from other company
On arrival both systems running and coming producing 20 degrees deltas. Indoor units were clean and drain lines flowed when flushed. Outdoor units were overamping on start up. With customers permission I added two start kits. When I left both systems running and cooling.
Customer said it hasn't happened again since Friday. Tested both heat and cooling and found no issues. Advised customer to call as soon as it happens again so a tech can actually see the heat with no call for heat
Arrive for service Eval Filter completely blocking air flow Replaced with April Aire kit Recommend replacing calcified and adding a hard start kit and a drain switch Declined for that