Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Cody was very thorough and explained everything he did. He was very professional.
Justin went above and beyond what was required of my service call! Very courteous, thorough, and explained everything he was going to do for repairs! Highly recommend
Our technician was amazing and diagnosed the problem promptly! Would HIGHLY recommend this company and all the people that work for them! EXCELLENT customer service!!!!!
I wish one of the previous annual service folks would have told us about the part that would have been beneficial to our system. Cody was great though.
Professional, courteous, good salesman, felt honest, and straightforward. We will specifically ask for Ian in the future.
Very professional, knowledgeable and helpful.
Very professional and knowledgeable
Very satisfied
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2010 Trane Airhandler Checked and tightened all electrical connections Changed customer provided filter Drain was clear and draining Blower motor and wheel are HEAVILY compacted with dust, dirt and biological growth Evaporator coil is HEAVILY compacted with dust, dirt and biological growth 2010 Trane Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit has putting and carbon build up Refrigerant levels are off at this time due to the cleanliness of Airhandler Fan blades and motor were acceptable Condenser coils were acceptable Cleared debris from bottom of the unit Washed condenser coils from inside out Waxed top of the unit Recommended Level 2 duct cleaning, UV system for biological growth and clean air, compressor saver and primary electrical unit Talked with customer about Comfort Advisor visit, customer agreed to have comfort advisor appointment setup for 5/21/25 10-12 office confirmed
5/17/25 Capped service line off temporarily to give customers cold water to home will return tomorrow am and repair hot and cold quest to pee unions for permanent fix…please schedule for tomorrow am so I can collect material
2018 Trane Airhandler Checked and tightened all electrical connections Customer recently changed filters Drain was clear and draining Blower motor and wheel were acceptable Evaporator coil was acceptable Uv system is functional, lamp is past replacement date Antimicrobial pan treatment is functional 2018 Tran Heatpump Checked and tightened all electrical connections Dual run capacitor was within manufacture range Primary electrical unit was acceptable Refrigerant levels were acceptable at this time Fan blades and motor were acceptable Condenser coil was acceptable Washed Condenser coil from inside out Cleared debris out of unit Waxed top of unit Recommended Uv system upgrade and compressor saver
3/19/25 Technician took heat exchanger out, took it back to shop to clean, where techs were not able to clean it out completely. Mark W has ordered new heat exchanger, technician went back to put furnace back together, made it work for AC, furnace is down on heat side, technician will need to come back when new heat exchanger is in, tech confirmed AC side is working. Homeowner is aware furnace is down. MARK W ORDERED HEAT EXCHANGER WITH ROB
Technician found water and flu technician drain flu. Technician also found flames not going into heat exchanger technician has system down. Heat pump is working at this moment. Gas pressures are good. Flu is good corners are good. Everything is working properly except for the heat exchanger there is snoot in the heat exchanger technician recommends replacing heat exchanger to fix issue. Technician has emailed homeowner both estimates one with membership and one without. Whichever homeowner wants to go through LP gas valve needs to be ordered as well as heat exchanger needs to be ordered System is down at this moment
Super tune up performed today on a 5 year old Goodman heat pump with air handler. All electrical connections are tight with no corrosion. PSC blower motor and capacitor are acceptable. Heat strips are pulling proper amperage. Blower wheel and evaporator coil are clean. Compressor and condenser fan motor are acceptable. Refrigerant levels are in range. All amp draws are acceptable. Outdoor unit was washed and waxed to protect it from sun damage. Thank you for choosing Comfort Experts.
System was slightly over charged when the evaporator coil was changed. Recovered 16oz of 410a refrigerant. System operating normally active of departure.
Evaporator coil changed out under P&L warranty. Pressure checked system, pulled a vacuum to 500 microns and recharged system. System operating in both heating and cooling upon departure.
Found system to be very low on refrigerant. Discovered a leak in the evaporator coil. Need to replace the evaporator coil and the TXV under P&L warranty. Need to order evaporator coil and TXV for Amana Model : AVPTC61D14 Serial : 2107567606
Arrived onsite customer had a water leak under sink in back bathroom. Repaired hot water line under home and installed new valve for faucet.
Spoke with customer regarding the picture sent in from the home inspection. The two punch outs in the air handler are for the disconnect breakers. The system is sealed from the inside and is designed to have those punch outs removed in order to access the breakers.
Tech Cody arrived to customer's home and met the homeowner. System is a 6yo trane heat pump. INDOOR: Temperature split was 19 degrees, the filter was clean, the drain line was clear, the static pressures were acceptable, the coil was clean, the blower was clean and the UV bulb is in need of replacement. OUTDOOR: I washed and waxed the unit, the compressor and fan motor were operating within manufacturer range, the auxiliary motor starter was within tolerance and the primary electrical control was in good condition. The refrigerant levels were at acceptable levels at this time. I shared my findings with the homeowner and recommended she replace the UV bulb, she could not at this time but intends to in the future. She requested I send the estimates to her email. System was cooling when I left.
Tech Cody arrived to customer's home and met the homeowner. When I arrived the homeowner showed me some water damage on the ceiling and informed me of the situation. There was water leaking from the unit on the return plenum side. I diagnosed a clogged primary drain line. The clog was underneath a sink in a bathroom downstairs. I shared my findings with the homeowner and explained the repair needed. I had to completely remove the section of pipe that was clogged and repair the drain line. Once the clog was removed and the drain line was repaired I poured 3 gallons of water down the drain which flowedwith no issue. I shared my repairs with the homeowner and the system. Was cooling when I left.
Trane heat pump with air handler installed in 2019. All electrical connections are tight with no corrosion. Ecm blower motor is acceptable. Blower wheel and evaporator coil are clean. Heat strips are pulling proper amperage. Compressor and condenser fan motor are acceptable. No drain protection or surge protection has been installed. Gave estimates to install both. Refrigerant levels are in range. Outdoor unit was washed and waxed to help prevent sun damage.
The panel was great very clean tight connections and up to code the gfci's are all functional and in the correct locations and outlets are wired correctly
Upon arrival Customer stated system will not keep up. After evaluation found that the float swith in drain system was tripped. Tested drain with a gallon of water and the gallon went down with no issues. Found that drain had an incline and was allowing water to back up into float switch causing system to shut off. Strapped trap with plumbers strap to give decline for drain to drain properly Talked with customer about level 1 and 2 duct cleaning, also talked about just cleaning Blower and Evaporator coil. System needs cleaning before more issues arise.
07/15/24 TS- quote for running a new waterline from one barn to the next 400 ft. 3/4" pex ending with 2 hose bibb. Trench was already dug out and ready to lay
Techs Cody and Mark arrived to customer's home and met the homeowner. When we arrived the downstairs indoor unit was running but the outdoor was not. The outdoor unit was giving the locked rotor fault code. We diagnosed a failed compressor saver and replaced it under warranty. System was cooling when we left.
Received letter to cancel membership
Upon arrival system was not running and wet switch was tripped, found drain was clogged. Cleared drain and poured a gallon of water down. Drain was draining as should and system was running as should
Upon arrival system outdoor system had a hpc cut off activated Reset and operated system, at first refrigerant levels showed over charge, removed dirty filter and refrigerant levels went back to normal. Also had a fault code of wet switch activation, customers drain was backing up per the looks of it, they Snaked and cleared themselves before I arrived, checked drain with 3 gallons of water and drained acceptable. System is operating efficiently explained to cust they need to change their filter asap System was cooling as I left them home cust agreed
Tech Cody arrive to Mr and Mrs Neal's house. The system was a heat pump and I started at the indoor unit. When conducting my inspection I swapped out the filter and found the blower wheel to be clean with very minimal dust buildup and the indoor coil was clean as well. There was signs of microbial growth but the homeowner had an IAQ system installed. The heat strips we're pulling proper amperage according to manufacturer specifications. I then headed outside and conducted my inspection of the outdoor unit. I started with a washing of the coil, and then let it dry for 15 minutes. The refrigerant readings came back within three degrees of the target subcool. The electrical test came back high for the inrush amp pull for the compressor, the unit did not have a hard start kit installed. The running amp test for the compressor in the fan motor both came back well below manufacturer specifications according to the data tag. I showed the homeowner the wiring schematic for the outdoor unit and