Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
08/31/24 TS- installed new 40gal gas waterheater AO Smith. Customer supplied drain pan and gas flex line. I reused waterline connections and vent hood. Old waterheater didn't have a gas sediment trap or drain pan. New unit has been updated
08/30/24 TS- over the phone the customer would like to move forward first thing Tomorrow morning for a customer supplied waterheater
08/30/24 TS- multiple quotes on installing a new gas waterheater. Water supply lines need to be replaced. Water shutoff works but needs to be updated. Gas line needs a sediment trap and a new shutoff valve. Waterheater is on a stand but there's no pan.
System down on arrival Original capacitor not in tolerance at 6 of 45 System has 17 delta after capacitor replacement System left in cooling at exit
Tech arrived at a service call. It was very cold outside. The customer mentioned a noise when the outside system was functioning. Upon inspection, the fan motor was fatigued and squealing during operation. The contactor was scorched and audibly buzzing. The pipe temp refrigerant test indicated that the system was low on refrigerant. The filter was clean the blower area and coil was very dirty. There was growth present. The evaporator coil was rusted. There was no observed water safety. The customer was informed of recommendations today. Due to age, condition, price of repairs and presence of R22; it is recommended that the customer speak with a Comfort Advisor about upgrading to something more reliable with warranties behind it. The outside system was left in the off position. The heat strips were heating upon departure.