Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Founded in 1962, Comfort Experts Inc. has been keeping Frisco, TX, homes comfortable with air conditioning, AC replacement and installation, heating, and top-of-the-line plumbing and electrical services for over half a century. Our experienced and certified air conditioning technicians are available by phone 24/7 to address your needs, no matter the time of day. Plus, our commitment to customer service ensures that your satisfaction is guaranteed. You can read reviews from our previous customers below to learn more about what makes us the premier air conditioning provider in the area! When you’re ready to get started, give us a call at (817) 341-5149 !
Alex did a great job seeking the source of some condensation in one vent. There was no obvious culprit but he continued to investigate and patch all possibilities. He went over and above.
I had a great experience with HVAC technician Colby Finch. He was extremely detail-oriented and took the time to explain all the maintenance he performed on my system. He even shared pictures to walk me through the process, which I really appreciated. Colby also provided helpful advice on how to increase the longevity of my HVAC system. I was truly impressed with his professionalism and customer service. Highly recommend!
I recently had a water heater serviced by Tyler from Comfort Experts, and I couldnt more satisfied. He is expert in his trade and also educated me on things. I highly recommend them to anyone needing water heater or HVAC services.
Garrett’s knowledge and customer service exceeded my expectations. I called by 9 PM on a Friday, and Comfort Experts immediately gave me a quote over the same call. They got me an appointment by 2 PM on Saturday and fixed my AC problem in an hour. The quotation was right on the spot: there were no surprises or added costs. Garrett is hugely recommended.
Michael was on time and answered all the questions we had. He was thorough with all the work and was efficient with the time. Definitely, friendly and kind person!
Mike R. of Comfort Experts Inc. provided excellent service. He is very experienced and has a strong focus on quality and customer satisfaction. It was refreshing to have such a positive experience.
Alex and his helper, Jani, showed up early and got right to work. They were courteous, knowledgeable and did a great job!
Daniel arrived early and was very friendly and good at explaining everything.
Colby was very pleasant. His visit was to conduct our yearly Tune-up. He was thorough in his work. I was able to ask questions in which he gave me good information to.
Quick to come in during emergency plumbing leak and fix it on time.
The job is not completed yet, but so far so good.
Blake came out for my yearly maintenance, and was friendly and professional, as they always are 🙂
Colby is an outstanding technician. When he arrived it was 63 degrees in our home because the heating had been out for 12 hours within 90 minutes he determined and resolved the issue. And thanks to his advise to purchased the monthly plan during our annual tune-up the service call was covered at no additional cost!!!
Tyler was professional, informative and knowledgeable. He analyzed the problem and explained what had to be done to correct the situation.
Blake was amazing! He was thorough and answered all my questions.
Colby and Mark were so nice and knowledgeable. I felt they had my best interest.
Blake diagnosed the problem, explained everything very clearly, and fixed the issue with my A/C quickly and did so extremely professionally.
Mr Blake should up at a good time and it was I was very satisfied
Great Service
Very knowledgeable and friendly, checkup went smoothly.
Aaron was very knowledgeable and professional. He is an asset to your company. Highly recommend him for any work and maintenance done on our home or others!
Excellent service, very friendly and professional.
Very professional and knowledgeable
Customer is having condensation on 3 different grills One in kitchen, one in dining room and one in master bathroom Quoted replacing 4 different duct runs 1 7" to master bathroom 1 8" from supply plenum to kitchen 1 6" from larger duct to dining room 1 5" from same larger duct as 6" Also replace 3 boots, 1 in kitchen, 1 in dining room and one in master bathroom Replace two grills, 1 in kitchen and one in master bathroom $3,000
Hung and replaced 14” duct that was leaking air onto the 7” supplying the bathroom made sure the bathroom duct had no rips or tears and was fully insulated Re caulked supply grill for the bathroom and caulked gap at wall above master bathroom toilet to ensure no more humid air from the attic or soffit vents would enter the room Advised customer if issue persists I would recommend a new 7”boot and duct replacement
For this job I was doing a super tune up. The air handler did not have water safety so I suggested one along with a pan strip. air handler had a good delta. Customer Mentioned on startup , the outdoor unit was loud When I checked the in rush it was over amping so I suggested a hard start kit. The capacitor was out of tolerance so I suggested new cap. Noticed the blower motor wheel was a bit dusty and suggested a cleaning along with IAQ. Customer ended up saying he would consider the purchases at a later date but would like to sign up for the membership.
No quote
Performed evaluation Upon arrival upstairs system was not functioning Found thermostat to have issues in main board – electrical Main indoor unit board connection to zone board – carrier infinity systems On upstairs system – blower motor has loose bearings Reccomended thermostat and blower motor In order for system to recall communication thermostat needs to be special ordered – once thermostat is replaced – further diagnostic into main electrical will need to be performed in order to determine Main system board communication Condition of furnace is also poor with signs of high metal contamination Scheduled comfort advisor tomorrow 05/21/25 9am-10am
Resealed boot for master bathroom advised customer to let us know if problem persists after the next rainfall
On arrival for maintenance upstairs system compressor thermally overloaded causing me to move to an evaluation driven call. Upstairs system had a blackened/pitted contactor, an out of tolerance dual run capicator and did not have a compressor saver. Upstairs metering device is a piston, had a low side saturation temp of 34 and a suction line temperature of 66 giving us a superheat of 22. Using chart superheat should be at 10 given indoor humidity and outdoor temp. This shows system low on refridgerant. Downstairs system also had a blackened/pitted contactor and a non functioning compressor saver kit. It has a txv metering device and a high side sat temp of 70 and a line temp of 71.2. Given Goodman's subcool range is 6-8 a subcool of 1.2 also indicates low refridgerant. Due to age and condition I recommended speaking with a comfort advisor about replacement on these two systems before sinking money into repairs. On the final master bedroom system it had a superheat of 4 indicati
On arrival systems running and cooling as intended. Furnaces in good condition aside from dust bypassing filter. Raining at time of visit. Condensers in good condition, upstairs unit capicator out of tolerance. Customer will replace himself. Compressors overamping on start up so I recommended compressor saver kits. Customer stated that upstairs has multiple rooms that are unusable in winter due to airflow problems. House is 5-6 yo. Please schedule airflow inspection.
Install 48k gas horizontal keep current filtration includes code kit and duct cleaning
On arrival systems running and cooling as intended. Drain lines flowed when flushed. Recommended upgrading to April aire filters to prevent further dust bypass and keep machines clean. Dc inverted outdoor units passed all electrical testing. Recommended whole home surge protection to protect all of his nice HVAC equipment and his home. Customer interested in surge protection but declined today.
Upon arrival system was not functioning – outdoor Performed evaluation Reccomendations as follows Outdoor fan motor – rod and mechanical interior – Fail Indoor fan motor – rod and mechanical interior – Fail ( has operation but will soon seize due to loose rod and mechanical interior) Dual run capacitor tolerance .001 – Fail Reccomended soft start upgrade for high amperage start up for compressor and supporting components integrity Comfort advisor scheduled Friday 04/18/25 9am-12pm – reccomended April air kit for new system
Upon arrival downstairs system was down Found transformer to have high voltage but failed to output 24v Primary electrical control unit also failed on 24v side Replaced both components and system is operational System left on cool at exit
Quoted a level 3 60k gas horizontal for $17,580 Quoted an April Air and duct cleaning for master bedroom system for $2350
I have sold and installed a whole home surge protector
Unable to contact homeowner to go over recommendations. Found the system cooling and heating as intended. No filter available to change or currently in machine. This has caused significant dust inside the machine. Recommended switching to April aire filters that last 8mo to a year. Bacterial growth present in supply plenum. Recommended an iaq 200 uv system to kill growth on surfaces and in airflow and to prevent further spread. Outdoor unit passed all electrical testing.
Completed inspection, no issues found. We could not inspect master bathroom as customers wife was in the bath tub.
Arrived onsite customer had a shower valve not getting hot in master bathroom. Adjusted the temperature at scold guard. Tested after repairs were made everything working properly.
On arrival system was locked out to low pressure. Leak searched and did not find a leak at the condenser or field welds. Got intermittent pings in the evaporator coil. Recommended speaking with a comfort advisor before pursuing repair due to age and condition of the system. System running (not cooling) when I left.
For this super tune-up I inspected the customers air handler and condenser. For the most part all equipment was measuring within manufacturer specs and running well. The customers germicidal UV bulb was burnt out and not doing anything so that will need to be replaced. The customer stated they have lived in the home since 1997 and have never received a duct cleaning, so I highly recommend a complete system and duct cleaning to aid in allergies and respiratory issues caused by dust/debris that has bypassed the filter and circulating throughout the home. Lastly I recommend installing a whole home surge protector in the electrical panel to protect against damage caused by power surges or lightning strikes to sensitive electrical components in the home. The customer would like a plumber to come out and look at her Shower, as the shower does not get hot water but the sink does get hot water. Please book for 15 or 17 March.
For this evaluation the customers indoor was running but the outdoor was not. The condenser was showing an L2 "HPCO Lockout" after I reset the system, it came in and started cooling and I had an 8⁰ SC, 16⁰ SH indicating the system was working like it's supposed to. The filter was replaced back in December, however is already dirty again, and the bypass damper was closed. I checked Cool Cloud and the system was in need of a critical update, which I updated it. The system was cooling and blowing out at 48⁰ upon departure. Customer would like to have an electrician (Ryan S) come out either tomorrow 15 March or 18 March.
Arrived at customers house for evaluation possible 45 All components working to manufacture spec Garage breaker bad P&L replaced tested multiple times unit runs full cycle Working on exit