Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Good morning sunshine ! Mr Cooper is a great addition to this organization! He showed up on the expected time. Very friendly and knowledgeable. I would always recommend Hobson Air / Comfort Expert to take care of any of your needs to keep your home up and going! Thank you for your support and efforts!
Wednesday, 5/21/25 My experience with Comfort Experts was very good. We were able to schedule a tech to come out the same day. The technician was friendly (and talkative) and gave a knowledgeable report of the issue, then showed me the readings spent time explaining why they were bad and why he came to his conclusions. I needed a new system. The salesman did a great job of explaining our options with the pros and cons of each. Their professionalism sealed the deal. They were able to schedule the install for two days after the purchase. The techs that installed the system were just as friendly and professional as the others. They finished the installation in one day, so we hada cool air and a new system for that night.
Thank you for your help and quickly responses to fix our system.
Saturday, 5/24/25 The system stopped working, so we called them back out. Justin Pennington came out to assess the issues and was able to fix the problem to get the system working again. It was very knowledgeable he kind of snow what was going on and explained what he was doing.
I'm still very pleased with Custom Experts. They sold us a good system and they backed it up!
Saved Us a Ton by providing a 2nd opinion, spent extra time troubleshooting our system that was working. Could not find any issues. Garrett and Danny explained everything they were doing and did a great job.
Jerred Gomez and Cooper did an excellent job servicing my AC unit this week. They thoroughly asked questions to diagnose the issue I was having and did not rush the process. Their service was top notch, even went above and beyond to clean my units coils with my hose free of charge. Thank you for the professional and top notch service!
Five. Stars don’t begin to give the awards with this company and its employee deserve. I just met Mark D. today for the first time as he came out to inspect my failing outdoor air conditioner unit, he was remarkable in his assessment he was thorough to the point that he got more fixed than I even knew was wrong. And by the grace of God, he had all the necessary parts already on his truck. Just a delightful man that knew what he was doing, and was so confident in the company he works for. If I had a ribeye steak, got a throwing one on the grill for him just to be able to accommodate him in something better than a soft drink or a glass of water. I would invite him back anytime as a guest and I joined as a member for upcoming service calls and repairs if needed, and would do so in a heartbeat at any time the prices are very fair for all that you get, and I would recommend them to absolutely Anybody. And it’s wonderful to know that I did business with a company that supports the people who have served in the military . Mark D. Is Outstanding at his job, I recommend anybody reading this to go with this company when you need your heater air fixed outstanding at his job, I recommend anybody reading this to go with this company when you need your heat or air serviced.
Justin has now become our AC guy for life. I trust him and believe what he's telling. He's not just convincing me on an upsell. He looks at options for our situation and is honest with his points. Justin is now our AC for life. I'm a believer. Great guy, great company. I hope the company knows the caliber of tech they have with Justin.
Daniel was our installer. Very knowledgeable and very kind. He is a hard-working guy. He did a 50-gallon water heater by himself. He was on time as well. He answered all of our questions during the initial quote and during the installation. He took the old water heater and cleaned as he went along. Took that other trash with him. I would recommend their service to anyone based off of our experience.
Jarred & Cooper were beyond helpful. After they assessed what needed to be done, Jarred explained the solution so that I felt confident going forward with the project. After completion, they both explained what was done to complete the job. I can easily recommend them both; and, without a doubt recommend the company. Thank you again guys. You were exceptional
Ryan came in and quickly found the heart of the problem. We almost wasted a lot of money fixing the wrong thing. He got our unit to work while we wait for the correct part. Very happy with his expertise!
HVAC, Plumber and Electrician Services Near Desoto, TX
Looking for air conditioning, plumbing and electrical services in Desoto, TX? Look no further than the team of highly trained and experienced professionals at Comfort Experts Inc. From air conditioning repair, AC replacements, heating installations and indoor air quality to full plumbing services such as sewer, drains and water heaters, or all your electrical needs, we have got you covered. Established in 1962, count on us and our expertise for any home comfort needs. Your satisfaction is guaranteed: just see the reviews below and read how we both exceed expectations and make sure your call to us is as comfortable as possible!
Recent Jobs and Reviews in Desoto, TX
Rated 4.9 out of 5 stars based on 17 customer reviews
My tech, Preston was awesome. He was knowledgeable, efficient, and very friendly. I appreciate his hard work.
Marissa – DeSoto, TX 75115
Prompt, reliable service.
Have used this company for years, and they have always been very helpful and reliable in solving my HVAC problems.
Shirley – DeSoto, TX 75115
adam and logan were great
they felt thorough without being pushy. very nice guys. explained things clearly.
Kirsten – DeSoto, TX 75115
Excellent serviceCrystal – DeSoto, TX 75115
Great Service
The technician , Tyler, quickly identified my problem and fixed the problem. He was polite plus extremely knowledgeable about some plumbing questions I had.
Ed – DeSoto, TX 75115
Review
Colby was fast and efficient. The trainee with him was friendly as well. They worked together to and made quick work of the task and cleaned up behind themselves. Thank you Hobson and God bless Colby and the trainee.
Caroline Lee – DeSoto, TX 75115
Yearly Tune-up
Two very nice young men came to do yearly check. Prompt, efficient, and seemed to do an excellent job.
Shirley – DeSoto, TX 75115
Review
Brock did a great job. Very professional, honest and thorough.
Justin Cleveland – DeSoto, TX 75115
ReviewLeon Deemi – DeSoto, TX 75115
Great
Blake came to inspect the a/c unit and advise, that he did and was very professional at his job, thanks
James – DeSoto, TX 75115
Yearly Tune-up
Timely, professional service.
Shirley – DeSoto, TX 75115
Check for possible problem
Steven found my problem quickly & got it fixed. He is a very nice, professional young man.
Shirley – DeSoto, TX 75115
Review
company has quality service for a good price. our technician steven was so nice and easygoing. answered all our questions and then some. reassured us and explained things in a way wed definitely understand. looking forward to a continued relationship with the company.
kirsten loucretia – DeSoto, TX 75115
nice and knowledgeable
steven was so nice and easygoing. answered all our questions and then some. reassured us and explained things in a way we’d definitely understand.
Kirsten – DeSoto, TX 75115
Check for possible problem
Prompt service when called. Nice, professional technicians. Found problem but was quite expensive to solve.
Shirley – DeSoto, TX 75115
Yearly Tune-up
Very nice technician, professional, prompt. Pleased with service.
Shirley – DeSoto, TX 75115
Great Service
Mr.Jordan came and did an awesome job at checking and explaining the services that the company provides and I really appreciate his great customer service!!!!
John – DeSoto, TX 75115
Check for possible problem
Derek checked drain in upstairs unit, making sure that it was draining properly and not about to cause a problem. He was very professional, prompt, and thorough. Made sure everything was working properly.
Shirley – DeSoto, TX 75115
Air conditioning servicing
Not happy about the price issue for the Summer tune up price, seems to be higher than usual.
Diane – DeSoto, TX 75115
Yearly Tune-up
Casey is a very thorough, professional, nice technician. Even though I was his last check of the day, he took his time, was very thorough, and made sure everything was in good condition before he left. He is the best!
Arrived onsite customer loosing water on the water system registering at the meter. Gave quote to perform a leak located so we can pinpoint what’s going on and give estimate to fix it. Customer will call us if she wants to use us to find leak,
Upon arrival owner informed me that the system was not running. Owner stated that system had not been working for a couple days. Due to heavy rain I started with an indoor leak search on the evaporator coil. No leak was found. While at the home the rain stopped, allowing me to examine the outside components. I quickly noted that the Capacitor was dead with no charge, the primary electrical control unit was also found in poor shape. I recommended replacing the capacitor, the contactor, as well as adding a hard start kit to help with longevity and efficiency of the compressor. The homeowner approved and suggestions. Before leaving system was left operational with a delta of 19 and running on 70 cool. No further abnormalities were found during inspection, thank you so much for choosing Comfort Experts.
For the super tune-up we inspected the customers package unit tested it in both heating and cooling and overall the system is running and working well.I did highly recommend adding a compressor saver kit to the system to keep the amp draws low on startup
DeSoto, TX 75115
Zak L.
Arrived for STUx2 Downstairs system is fine Replaced both systems filters Drains are clear Upstairs system leaking refrigerant Suspect contaminated refrigerant due to previous compressor failure Recommended system replacement with line set cleaning Will follow up on Tuesday to see how she wants to proceed
DeSoto, TX 75115
Zak L.
Arrived for CTUx2 Replaced both filters as they were causing systems to operate like they’re low on refrigerant Blowers and coils clean Washed condenser coils Capacitors, motors, and refrigerant are fine Recommended UV upgrade and/or bulb replacement Declined today
DeSoto, TX 75115
Mike R.
On this visit I looked at both heating and cooling. This is a DC inverter system. The condensor is in tolerance. It has a sub cooling of 8° and td of 20°. The airhandler could use a uv system to help prevent biogrowth. The blower motor is relatively clean with some build up the the wire harness. They didn't have a filter to change it out today but say the have one coming. The system is in over good health.
Tune up on 2010 York gas system checked all componenets and operation of equipment no return plenum is present. Some low voltage wires exposed on outdoor unit recommend upgrade system due to age and efficiency.
DeSoto, TX 75115
Jake S.
Came to house for electrical tune up and gave him an electrical inspection and also quoted to add smoke detectors and also add surge protector
Wrote estimate for water heater replacement those estimates do not include electrical work to get electricity to water heater. Need to set up an electrician to come out to customer home to quote electrical work.
System is heating and turning off at the appropriate time refrigerant within range in Delta is within range nothing is wrong. System is currently heating.
DeSoto, TX 75115
Tyler L.
Her panel looks great her plugs are wired correctly she was having trouble with the outside plugs but I found that they were working and they are attached to a GFCI in the garage I couldn't find any inconsistencies in power but I did check out a couple of light switches to see if I can get her show light that is 15 ft high to turn on but I was unsuccessful she's going to try and replace the light bulb when her nephew comes by
Arrived for super tune up Washed condensor and tightened connections Filter removed due to high build up Homeowner ordered filter and will install Delta 17 Refrigerant is good Reccomended surge protection Reccomended compressor saver kit Upgraded membership to home and budget plan System left on cool at exit
Arrived for evaluation System off at arrival System refrigerant is depleted Leak found on outdoor coil Recommended coil replacement and refrigerant Comfort advisor scheduled 10/12/24 Condenser or system replacement System left off at exit
Arrived onsite customer had a hose bibb frost proof leaking in front yard. Went ahead and replaced 4” frost proof. Tested after repairs were Meade everything working properly,
DeSoto, TX 75115
Mike R.
This system is still in tolerance on both heat and cooling side. I would recommend some uv to improve air quality and keep evap coil clean. Also an easy start to help with inrush. Other then this i washed the condensor and changed the filter system is now ready for cooling and heating.
For this super tune-up I inspected the furnace and condenser. On the cooling side of things everything for the most part was running well, however the capacitor was out of tolerance and the contactor was quite pitted indicating there's a likelihood of failure in the future. During the sequence of operations, the furnace made it to the gas valve but then would shut off, I did have 24V at the gas valve but there was no gas coming in because the gas to the house was shut off. I recommended replacing the capacitor and contactor as well as adding a hard start kit since the system is 13 years old. Customer declined all recommendations at this time.
Arrived for evaluation At arrival unit was cooling Tested primary drain and found it was clogged Cleared primary to sink and installed drain treatment strip System left cooling at exit
Did inspection on AC electrical. Apparently she had someone out yesterday to fix. Everything looks ok to me. Installed smoke detector. Very strange call.
DeSoto, TX 75115
Tyler L.
The panel was a little bit on the older side but it was wired very well the connections were tight she didn't have a surge protector and the ground rod on the outside was a little haphazard so adding in the second ground rod that would normally be on newer houses is a very good option and an estimate has been made for the ground rods and taking out double-legged neutrals and grounds to put under their own screws
Performed plumbing inspection on home wrote multiple estimate of items needing to be addressed. Customer will speak to husband to see about getting some of the items taken care of.
