Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Riley was our service technician. He was on time, friendly and knowledgeable. He made sure to answer all the questions we had and addressed any concerns. In the end we opted not to install a ductless unit, but the love for serving people and character shone through in this young man. Thank you for a wonderful experience, Riley!
07/31/2025 I like Comfort Experts. I been there customer many many years. Colby, my a/c today, he quickly determined the problem and got my a/c running. I am so grateful for his knowledge and professionalism and dedication to excellence service. Thank you.
I contacted Comfort Experts for their $49 A/C tune up special. Justin P arrived on time and explained in detail the scope of the inspection and services provided. Justin was very attentive as he not only listened to my questions but then answered all of them with great detail. Justin performed the inspection and cleaning of our A/C system and provided a very detailed assessment of his findings complete with detailed photos. I couldn’t have been happier with his work ethic and professionalism. If I were a business owner, he would be exactly the type of employee I would hope to hire! Excellent service, very knowledgeable, and a great attitude. Thank you Justin, I have found my new A/C service company moving forward!
Want to thank Michael for his quick response to my AC issues. Quick to diagnose the issues showed his expertise in ac repair. Explained everything needed that I easily understood to make the repairs at a reasonable price and had us up and running in a short period of time. Michael made me feel like family in the short period of time he was here which was just another reason why I will always use the services of Comfort Experts for my future AC repairs.
Colby was amazing with his service. He showed up in a timely manner and was very informative. Colby was able to detect the false trigger by the unit and was able to resolve our issues fairly quickly with little to no fuss. We would definitely recommend Colby to anyone.
Justin was on time and very polite. He was very knowledgeable and took his time to explain every aspect of the needed repairs. Cleaned my outer system and looks great.
Comfort Experts were great! I noticed in late afternoon on a hot summer day (a Sunday no less) that the house was getting warmer, then noticed the AC wouldn't even kick on. I called their after hours office line & they had someone out very quickly. The technician, Garrett, was polite, knowledgeable & ensured I understood what was happening & what he needed to do throughout. I trusted what he was telling me based on my limited knowledge from hearing my dad's conversations (a former Heat & AC technician), no "single lady at the mechanic shop" shenanigans. I will definitely be calling them again when the need arises in the future.
Cooper was amazing. He did a great job! He was very personable, professional, thorough and helpful explained all the work and processes. Both installs look and work great! Huge thank you.
Danny with Comfort Experts out of the Kennydale office was fantastic. He checked everything and replaced a part that was old and not working properly. I’ve been satisfied for years. I pay my monthly fee and have done so for years . It has paid for itself many times over.
Alex was friendly and professional. The crew was quiet and cleaned up very well after their work was done. All members of the crew were nice to my dogs. He explained all the work that was done, showed me pictures and explained why they moved from one size duct to another. When they left, he made sure I understood what work was done and insured that the house was clean. I would have that crew in my house again to make repairs.
HVAC, Plumber and Electrician Services Near Desoto, TX
Looking for air conditioning, plumbing and electrical services in Desoto, TX? Look no further than the team of highly trained and experienced professionals at Comfort Experts Inc. From air conditioning repair, AC replacements, heating installations and indoor air quality to full plumbing services such as sewer, drains and water heaters, or all your electrical needs, we have got you covered. Established in 1962, count on us and our expertise for any home comfort needs. Your satisfaction is guaranteed: just see the reviews below and read how we both exceed expectations and make sure your call to us is as comfortable as possible!
Recent Jobs and Reviews in Desoto, TX
Rated 4.9 out of 5 stars based on 18 customer reviews
I contacted Comfort Experts after my HVAC system stopped cooling. They were able to send a technician out the same day. Daniel A was knowledgeable, helpful, and he seemed thorough while troubleshooting the issue. He explained the issue in a way that made sense to me, which helped me to understand and figure out the next step.
Kina – DeSoto, TX 75115
Excellent Service!
My tech, Preston was awesome. He was knowledgeable, efficient, and very friendly. I appreciate his hard work.
Marissa – DeSoto, TX 75115
Prompt, reliable service.
Have used this company for years, and they have always been very helpful and reliable in solving my HVAC problems.
Shirley – DeSoto, TX 75115
adam and logan were great
they felt thorough without being pushy. very nice guys. explained things clearly.
Kirsten – DeSoto, TX 75115
Excellent serviceCrystal – DeSoto, TX 75115
Great Service
The technician , Tyler, quickly identified my problem and fixed the problem. He was polite plus extremely knowledgeable about some plumbing questions I had.
Ed – DeSoto, TX 75115
Review
Colby was fast and efficient. The trainee with him was friendly as well. They worked together to and made quick work of the task and cleaned up behind themselves. Thank you Hobson and God bless Colby and the trainee.
Caroline Lee – DeSoto, TX 75115
Yearly Tune-up
Two very nice young men came to do yearly check. Prompt, efficient, and seemed to do an excellent job.
Shirley – DeSoto, TX 75115
Review
Brock did a great job. Very professional, honest and thorough.
Justin Cleveland – DeSoto, TX 75115
ReviewLeon Deemi – DeSoto, TX 75115
Great
Blake came to inspect the a/c unit and advise, that he did and was very professional at his job, thanks
James – DeSoto, TX 75115
Yearly Tune-up
Timely, professional service.
Shirley – DeSoto, TX 75115
Check for possible problem
Steven found my problem quickly & got it fixed. He is a very nice, professional young man.
Shirley – DeSoto, TX 75115
Review
company has quality service for a good price. our technician steven was so nice and easygoing. answered all our questions and then some. reassured us and explained things in a way wed definitely understand. looking forward to a continued relationship with the company.
kirsten loucretia – DeSoto, TX 75115
nice and knowledgeable
steven was so nice and easygoing. answered all our questions and then some. reassured us and explained things in a way we’d definitely understand.
Kirsten – DeSoto, TX 75115
Check for possible problem
Prompt service when called. Nice, professional technicians. Found problem but was quite expensive to solve.
Shirley – DeSoto, TX 75115
Yearly Tune-up
Very nice technician, professional, prompt. Pleased with service.
Shirley – DeSoto, TX 75115
Great Service
Mr.Jordan came and did an awesome job at checking and explaining the services that the company provides and I really appreciate his great customer service!!!!
John – DeSoto, TX 75115
Check for possible problem
Derek checked drain in upstairs unit, making sure that it was draining properly and not about to cause a problem. He was very professional, prompt, and thorough. Made sure everything was working properly.
Shirley – DeSoto, TX 75115
Air conditioning servicing
Not happy about the price issue for the Summer tune up price, seems to be higher than usual.
Diane – DeSoto, TX 75115
Yearly Tune-up
Casey is a very thorough, professional, nice technician. Even though I was his last check of the day, he took his time, was very thorough, and made sure everything was in good condition before he left. He is the best!
Today we showeed up for a PTU, upon arrival are you homeowner had only one problem with the plumbing system. The water heater is located in the garage and was installed in 2018. It's a 2 1/2 bath house , kitchen and laundry . Everything drained well and shut off as should be . We installed a hosebib in the front of the house and it has malfunctioned , it will not open all the way. We will return Friday August 15th for replacement. Thank you for choosing comfort experts
Today we showed up on a complimentary plumbing tune up. It is a two bath house, kitchen, laundry room, two separate water heaters. One water heater location is in the garage, the other one is in the hall closet. Both of them were installed and March of 2022. We did a water heater flush on both. Everything else inside the house was draining, and working correctly. There were no leaks. The water pressure was at 55 psi. Everything inside the house was working when I left. Thank you for choosing comfort experts!
For this job I performed a cooling tune up. No significant abnormalities were noted during the inspection aside from over amperage at startup. I recommended a membership for discounts and privileges. I recommended installing either a compressor saver kit or a soft start kit to bring down the initial amp draw. Homeowner signed on for a membership and requested estimates to be sent to possibly have one or the other done another day. Homeowner had questions about possibly adding a extra duct to the system to cool one of their closets that does not have a vent. I recommended a referral with IAQ specialist look at their ductwork and give them an estimate. Homeowner did not want the referral at this time but may call to have IAQ specialists come out at a later date. No further suggestions were made, I left the thermostat running at 76 cool as found upon entry. Thank you for choosing comfort experts have a great day!
DeSoto, TX 75115
Jose G.
Install 60k gas hz with high efficiency filtration, code kit and replacing 1 20" zone damper and 18" damper
For this job I performed a evaluation. Upon arrival homeowner notified me that they had had another company go out a few weeks ago and add refrigerant to her system and she feels that the system has not been cooling well since then. She stated that the previous company came back out and they recommended replacing the system, homeowner wanted a second opinion. I leak searched complimentary to the service call but was unable to get a strong leak detection. I attached the video and had several small detections in the evaporator coil in attic unit. When I gauged up the system was severely low on refrigerant. I spoke to homeowner and gave options between a major repair or a replacement. Homeowner would like a estimate for a new system to be able to decide which route to take. Comfort advisor scheduled for 6/17/25 between 12:00 to 3:00
Arrived onsite customer loosing water on the water system registering at the meter. Gave quote to perform a leak located so we can pinpoint what’s going on and give estimate to fix it. Customer will call us if she wants to use us to find leak,
Upon arrival owner informed me that the system was not running. Owner stated that system had not been working for a couple days. Due to heavy rain I started with an indoor leak search on the evaporator coil. No leak was found. While at the home the rain stopped, allowing me to examine the outside components. I quickly noted that the Capacitor was dead with no charge, the primary electrical control unit was also found in poor shape. I recommended replacing the capacitor, the contactor, as well as adding a hard start kit to help with longevity and efficiency of the compressor. The homeowner approved and suggestions. Before leaving system was left operational with a delta of 19 and running on 70 cool. No further abnormalities were found during inspection, thank you so much for choosing Comfort Experts.
For the super tune-up we inspected the customers package unit tested it in both heating and cooling and overall the system is running and working well.I did highly recommend adding a compressor saver kit to the system to keep the amp draws low on startup
DeSoto, TX 75115
Zak L.
Arrived for STUx2 Downstairs system is fine Replaced both systems filters Drains are clear Upstairs system leaking refrigerant Suspect contaminated refrigerant due to previous compressor failure Recommended system replacement with line set cleaning Will follow up on Tuesday to see how she wants to proceed
DeSoto, TX 75115
Zak L.
Arrived for CTUx2 Replaced both filters as they were causing systems to operate like they’re low on refrigerant Blowers and coils clean Washed condenser coils Capacitors, motors, and refrigerant are fine Recommended UV upgrade and/or bulb replacement Declined today
DeSoto, TX 75115
Mike R.
On this visit I looked at both heating and cooling. This is a DC inverter system. The condensor is in tolerance. It has a sub cooling of 8° and td of 20°. The airhandler could use a uv system to help prevent biogrowth. The blower motor is relatively clean with some build up the the wire harness. They didn't have a filter to change it out today but say the have one coming. The system is in over good health.
Tune up on 2010 York gas system checked all componenets and operation of equipment no return plenum is present. Some low voltage wires exposed on outdoor unit recommend upgrade system due to age and efficiency.
DeSoto, TX 75115
Jake S.
Came to house for electrical tune up and gave him an electrical inspection and also quoted to add smoke detectors and also add surge protector
Wrote estimate for water heater replacement those estimates do not include electrical work to get electricity to water heater. Need to set up an electrician to come out to customer home to quote electrical work.
System is heating and turning off at the appropriate time refrigerant within range in Delta is within range nothing is wrong. System is currently heating.
DeSoto, TX 75115
Tyler L.
Her panel looks great her plugs are wired correctly she was having trouble with the outside plugs but I found that they were working and they are attached to a GFCI in the garage I couldn't find any inconsistencies in power but I did check out a couple of light switches to see if I can get her show light that is 15 ft high to turn on but I was unsuccessful she's going to try and replace the light bulb when her nephew comes by
Arrived for super tune up Washed condensor and tightened connections Filter removed due to high build up Homeowner ordered filter and will install Delta 17 Refrigerant is good Reccomended surge protection Reccomended compressor saver kit Upgraded membership to home and budget plan System left on cool at exit
Arrived for evaluation System off at arrival System refrigerant is depleted Leak found on outdoor coil Recommended coil replacement and refrigerant Comfort advisor scheduled 10/12/24 Condenser or system replacement System left off at exit
Arrived onsite customer had a hose bibb frost proof leaking in front yard. Went ahead and replaced 4” frost proof. Tested after repairs were Meade everything working properly,
DeSoto, TX 75115
Mike R.
This system is still in tolerance on both heat and cooling side. I would recommend some uv to improve air quality and keep evap coil clean. Also an easy start to help with inrush. Other then this i washed the condensor and changed the filter system is now ready for cooling and heating.
For this super tune-up I inspected the furnace and condenser. On the cooling side of things everything for the most part was running well, however the capacitor was out of tolerance and the contactor was quite pitted indicating there's a likelihood of failure in the future. During the sequence of operations, the furnace made it to the gas valve but then would shut off, I did have 24V at the gas valve but there was no gas coming in because the gas to the house was shut off. I recommended replacing the capacitor and contactor as well as adding a hard start kit since the system is 13 years old. Customer declined all recommendations at this time.
