Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
The young man appearance and professional conduct was very much appreciated
My experience with Casey was fantastic! He was willing to go the extra mile to get the job done.
Arrived onsite customer has a slab leak on the hot side of water system. Wrote some options for water line repair under foundation. Customer wants to check with his homeowners insurance and give us a shout back.
Tune up on 2006 ameristar propane system blower capacitor is low causing damage to motor, refrigerant is low but still above 32 degrees saturation recommend upgrade system due to age and condition as well as R22 phase out. Customer will make repairs themselves.
Quoted a level 3 36k heat pump closet upflow for $15,138 Customer didn't qualify for financing
Arrived for evaluation Upon arrival system was down Thermostat 0 power – new batteries installed before arrival Thermostat re confirmed and connected Evaluation on entire system performed Reccomended primary control unit due to high wear Reccomended UV system for biological growth Reccomended compressor saver kit for high LRA Performed and reviewed over OP Cost of electric to heat pump Home and budget plan added Comfort advisor scheduled 11/01/24 5-7PM System left on cool at exit
For this job I came back with Mike R and we installed a new R-22 TXV for the air handler. Pulled vacuum, and system held at around 500 microns. System had a 10⁰ SC, and left cooling upon departure.
This system has a subcool of 7° and td of 20. Today I washed his condensor and and evap coil for cooling and heating. The system is in tolerance on both sides. I recommend a a uv system to tackle the mold I'm finding on the evap coil. Other then this the system is now clean and ready for cooling.
For this evaluation I showed up to the customers home and he stated the system was not cooling but it was running and the house temperature was 81⁰. The fan and compressor was running and when I gauged up I had a 58⁰ SH, 9⁰ SC, indicating the TXV has become restricted and not metering properly. At the indoor the coil was partially frozen at the TXV and underside of the coil. I explained to the customer the cost of repair versus replacement and how replacing the older system would reap better benefits in efficiency and warranty. The customer wants to repair at this time instead of replacing the system. TXV will have to be ordered and I will return to replace it when it arrives.
This r22 system is low on freon and needs cap 55 7.5 Being that I don't carry r22 there's nothing I can do for her today. She would like someone to come out and see her for replacement. This Monday.
After inspection I determined ductwork underneath home has already bowed and is sagging. It has already been bootleg repaired I sent estimates to repair. Customer is unsure of how they want to fix this and require some time to think it through.