Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Daniel was a professional the entire time and offered great knowledge. He cam out for just a tune up and uncovered an issue I had no idea about. He was able to assure me of the quality of work that would be done and lowered his initial cost. Highly recommended him and this company.
Cooper was amazing! He was very respectful and knowledgeable. He took great care to keep everything clean as he worked. He fixed my garbage disposal and gave me information for my future needs. I will definitely use his services again and highly recommend.
Colby Finch was a pleasure to work with. Very detailed and thorough in his maintenance of our system. Definitely felt like I could trust him and the company and I am someone that’s SUPER hard to please. With that being said, don’t let me down!! You have a high bar set.
I had a leaking condensate line that was causing dirty water to spill out into my backyard, and Leo from Comfort Experts came out and quickly got to the bottom of it. Turns out, the primary condensate line had been disconnected due to a poor installation job when the house was built. Leo not only repaired it properly, but also took care of a few other issues he noticed while he was here.
He went above and beyond by explaining everything clearly and giving me detailed next steps to take after he left — including referring me to a trusted plumber, who then connected me with a water condensation specialist. Leo was professional, knowledgeable, and extremely helpful. I highly recommend him and Comfort Experts for anyone needing reliable HVAC service!
While it’s never great to have unexpected expenses, it IS great to have a fast response and resolution. Daniel H was helpful and efficient, made sure I understood all my options, and was a nice guy! Got me set back up with hot water (new water heater) in just a couple hours.
Daniel A. Was very professional. Listened to the description of the problem and systematically ruled out the possible causes of the problem. He was very thorough and explained what he did and why he did it very well. He is an amazing asset to the company. Amazing customer service skills . Thank you for sending him out.
Awesome service! Cooper did a super job! Our garbage disposal is running well and he checked our upstairs toilet and provided information on what to do with the 25 year old potty! He said he would get us estimate to replace it and we need an ADA compliant system. He said he could install that so we will be getting back with him and y'all real soon!
I received a Promo for an A/C tune up. Kellen M. did an outstanding job! He was professional, thorough, and incredibly knowledgeable. He took the time to walk me through every detail of my system and explained all the preventive measures I can take to extend its life. Top-notch service—highly recommend!
We loved the services we received and all the experts here are exceptional. Their service is superior; everyone is very detailed, friendly, knowledgeable, and genuine. I appreciate that they were very honest and made it easier to make our decisions by sharing their own experiences. We would love to continue our business with this great team!
Plano AC & Heating Services
The purpose of your heating, air conditioning and ventilation system is to provide a comfortable and safe environment inside your home. This could be anything from keeping your home heated or cooled at your preferred temperature to improving the indoor air quality and circulation of your home to help fight against respiratory and other illnesses. Can you guarantee that your unit is running at its full potential and successfully providing the ideal comfort and safety for your Plano home? If you answer “no” to this question it is time to have your unit inspected. Call us today at (817) 341-5149 to schedule your inspection!
Plano AC Repair & Replacement
If your unit is unable to be repaired and has to be replaced, we’re here to quickly get a new unit put in so you can get back to the comfort you deserve. All you have to do is choose a new system! We provide a wide range of HVAC units to choose from so we know that you will be able to find a new system that caters to your needs.
Our 5-star online reviews show that we are dedicated to customer satisfaction. We have made it our goal to leave you saying that you had a good experience with our company. We take pride in the work we do and always back our work with a 100% customer satisfaction guarantee. You will always be left satisfied and we will always leave knowing we have successfully assisted your family with your Plano AC repair needs.
Here For All Your HVAC Needs
Comfort Experts, Inc. has made it our mission to keep Plano families comfortable all year long and assure that your home is a safe environment. No matter the issue with your heating and cooling systems, we’re here to help. By offering AC inspection and repair, we can diagnose a malfunction quickly and fix the problem, returning your system to peak performance.
In addition to heating and cooling, we specialize in plumbing and electrical services so you don’t have to worry about hunting down multiple contractors. We take care of all your HVAC systems from start to finish. For the most comfortable call you’ll ever make, we’ll be here 24/7 at (817) 341-5149!
Recent Jobs and Reviews in Plano, TX
Rated 4.9 out of 5 stars based on 50 customer reviews
Jake came to our home after a capacitor failed in less than a year. He checked the circuits and said all was well, but a whole-home surge protector could save all our devices. He didn't have one suitable and had to order it. Jake came back and quickly installed the surge protector without turning the electricity off. I appreciate that because I work from home. I appreciate Jake pointing out that current building code requires all new homes have whole-house surge protectors. We've had UPS backups destroyed by spikes in voltage.
Gregg
– Plano, TX 75025
Excellent Service
AC capacitor went out — again. Capacitor was replaced and electrician called to check electrical and determine reason capacitor didn't last 1 year. Electrician checked circuits, praised state of electrical box, and recommended whole-house surge protector which will be ordered and installed next week. Both technicians explained findings and got AC working quickly on extremely hot day.
Gregg
– Plano, TX 75025
Good Nathan
– Plano, TX 75093
Great
Thank you very much The boys did a great job
Anna
– Plano, TX 75024
Excellent Service!
Michael Martinez was professional, thorough and explained everything extremely well all along the way. Would highly recommend. His trainee Daniel A. was just as great.
John
– Plano, TX 75025
excellent service from a genuine technician
Colby has been consistent, knowledgeable, and kind. Look forward to working with him in the future.
Alex
– Plano, TX 75023
Fast Service
Jonathan found the problem and fixed it quickly. I appreciate the speedy service, especially as temperatures are dropping and the furnace doesn't work.
Gregg
– Plano, TX 75025
A positive experience!
Michael was willing to spend time providing explanations and answer questions. He was very helpful and clearly eager to make his customer comfortable about trusting him. Smart business move!
Joan
– Plano, TX 75075
Air conditioning excellent
He is true technically knows his job well, He has done a good job , I wish him keep the good work go , Excellent
Suresh
– Plano, TX 75025
Excellent Service (especially the response time)
Colby was fantastic. Extremely well versed on my home’s equipment and solved the issue in under 30 minutes.
Jeff
– Plano, TX 75093
Excellent service
Quick and fast to respond. Tech was very knowledgeable
Shawna
– Plano, TX 75023
Excellent!
Couldn’t have asked for more! Colby made me feel confident from the start with the appearance of competence that he conveyed. He was courteous, friendly, helpful, and most of all, able to quickly evaluate, diagnose and fix my a/c.
Joan
– Plano, TX 75075
Great service, knowledgeable technician Raphael
– Plano, TX 75093
Review
Hunter was professional and knowledgeable. He explained everything well and greatly improved my system. Totally worth it
Stephanie H
– Plano, TX 75074
Excellent Service
Garrett was very knowledgeable and helpful resolving my issues.
Gautam
– Plano, TX 75024
Excellent service
Blake was very professional and always explains the things to help extend life of our unit.
Karen
– Plano, TX 75075
Improved Air Through Superior Service
Mike came to perform semi-annual service on our units. He noticed that dust was getting past the filter and recommended an improved filter compartment and filter. Now our air and ducts are cleaner.
Gregg
– Plano, TX 75025
Excellent Experience
Jose and team were excellent installing our new AC system. They were prompt, detailed in explaining the process and extremely nice through the day.
Jeff
– Plano, TX 75093
ReviewPhillip Eagan
– Plano, TX 75093
System repair
Michael was professional, thorough and very nice to work worth. He went through both of our systems well and got everything ship shape.
John
– Plano, TX 75025
Blake performed great inspection
We had reached out to Comfort Experts to evaluate the challenges with our air conditioning units. Blake did a thorough inspection and shared with us to problems with the units. Blake shared good information to help us decide with the next steps
Laxmi
– Plano, TX 75074
Review
Blake was very professional and provided a very valuable point of view of my HVAC system needs
Israel Nava
– Plano, TX 75025
Excellent service!!
Austin was on time, well mannered and knew exactly what he was doing. I have called many plumbers and never really liked any of them bc they would walk with no shoe cover or leave mess. Austin was respectful, he wore his shoe cover without being asked, and left no mess. He was quick and just nice. I will definitely recommend Austin!!
Taeko
– Plano, TX 75025
Good service and communication
I really like how they continue to give updates on arrival and make it easy to contact them about it by putting the phone link in the text.
Blake arrived and diligently worked to diagnose the system and confirm. He communicated the issues to me very well. Sometimes service people can be abrupt or condescending or unwilling to fully explain. This wasn’t the case with Blame.
Karen
– Plano, TX 75025
Very GOOD service and prompt response
Colbi was courteous and professional. He suggested good suggestions to resolve issues.
Gautam
– Plano, TX 75024
Review
Colbi from Comfort express was very professional and courteous. He helped us diagnose the issue and suggested remedies to resolve. I would surely call them again if required.
gautam shah
– Plano, TX 75024
Excellent service
Tech was friendly and completed job quickly after explaining what the problem was. Glad i had the service contract since it was a saturday call
Karen
– Plano, TX 75075
Great service!Jeff
– Plano, TX 75093
Review
We have been with Hobson's/AC Genius since 2008 and have been very happy with their techs and experiences!
Kim Wandrey
– Plano, TX 75093
Excellent service by Comfort services
Diego was very thorough and explained us the problem. He suggested options and quickly resolved the issue.
For this evaluation the upstairs system was not cooling, furnace is running but the outdoor unit was not. Going to open up the condenser the board was giving an l6 fault or Open start circuit lockout. When I measured the capacitor, the herm side was completely dead. The hard start capacitor was reading 216 MFD. I replaced the capacitor under warranty and system started running.
I'm scheduling an electrician to come out to the customer's house for today 20 June because this is the second time we've replaced the customer's capacitor for the upstairs system in less than a year. All high voltage connections were tight however the customers panel is 35 years old and there are a number of breakers that are loose on the rack and the customer also stated that had a few electrical issues and their generator came on randomly on its own with even though they still had power.
Arrived onsite customer had a lavatory drain leaking in upstairs bathroom. Went ahead and ran cable through and cleared stoppage tested after repair was made everything working properly.
Plano, TX 75093
Jake S.
6/20/25 Came to job to look at panel and see if there was any issues electrical wise, causing the capacitor to go out multiple times pulled panel cover off and panel had everything needed grounding, wise and code wise Except for a surge protector so talk to them about that and we’ll be back on Monday to install it
Arrived and found system running and not cooling. System out of refridgerant due to a large audible leak in evaporator coil. Gave quote for repair and recommended speaking with a comfort advisor about replacement before deciding due to cost of repairs and age or equipment. Visit is scheduled for 12-3 tomorrow.
Plano, TX 75074
Jerred G.
Today we showed up for a complimentary plumbing inspection, due to homeowner selling the house. We walked through the house and inspected everything. We brought the recommendations to the homeowner, she needed time to think about it. We left her with an estimate for everything.
Thank you for choosing comfort experts!
On arrival systems running and cooling as intended with 8+ degree subcools. Drain lines flowed when flushed. Indoor units dirty and dusty. Outdoor units passed all electrical testing. Systems cooling as I left.
On arrival system off. Customer stated system was popping fuse. Ohm tested contactor, it should read 10-20. It read 1.2 and was popping the fuse. Once contactor was replaced system cooled as intended.
Upon arrival system was off
Found primary drain line clogged
Performed clear and system is operational with 19 Delta
Tested system and watched water levels with camera when testing home line – closet unit
Did not see water levels rise at the time when pouring additional water
Reccomended plumber for repetitive concern
Filter has medium-high build up – homeowner will order and replace filter
On arrival all three systems running and cooling producing adequate deltas. All drain lines flowed when flushed. All 3 I door units clean, both upstairs attic uv bulbs not on at time of visit. All three outdoor units in good condition, replaced one 45/5 capicator reading 40. All three systems cooling as I left.
On arrival systems running and cooling as intended. Indoor units producing adequate deltas. No water safety's on either upstairs system. Customer declined drain switch recommendation. Recommended April aire filter upgrades due to current poor filter fit. Outdoor units had one capicator out of tolerance, two buzzing and pitted primary electrical controls and two compressors overamping on start up. Customer declined all recommendations. Systems confirmed cooling as I left.
On arrival system running and cooling producing 17 degrees cooling. Indoor unit clean and drain lines flowed when flushed. Outdoor unit passed all electrical testing. Condenser fan motor showed signs of heat stress and clanked loudly when turned off. System cooling as I left.
Customer wanted us to inspect water heaters in attic. Water heaters replaced in 2019 customer is selling home. Water heaters look to be in good shape no concerned on units at this time.
Plano, TX 75025
Tyler L.
We have completed the inspection his GFCIs are good all are functional and his panels look great I'm he does need a surge protector but as he is about to sell the house the investment isnt something he's interested in
On arrival system running and cooling as intended producing 17+ degree delta although it was raining at time of maintenance. Furnace ran with no issues. Blower capicator in tolerance. Condenser passed all electrical testing but dual run capicator was out of tolerance. Customer replaced capicator and would like duct cleaning scheduled. System cooling as I left.
Performed super tune up
Washed condensor and tightened connections
Filter was recently replaced – has some debree but is overall clean
Delta 17
All cooling and heating components are in tolerance
Reccomended Insulation
Reccomended emergency drain pan – has rust
Reccomended IAQ200
Reccomended Comfort advisor
System left on cool at exit
Plano, TX 75075
Mark D.
Generac was not connecting to the phone app. Performed a hard reset on the generator and the phone app. System working properly and was connected to the app upon departure.
For this super tune-up we inspected both the upstairs and downstairs furnaces and condensers. All equipment was measuring within manufacturer specs and running well in both heating and cooling. The customers are selling the home and are not interested in investing any money in the systems.
Customer would like an electrician to look at their GFCI receptacle in the kitchen, they have replaced it once but it continues to trip.
Plano, TX 75025
Jerred G.
Today we showed up for a membership plumbing inspection we checked all water supplies and waste drains homeowner expressed her concern about both bathroom sinks draining slowly after testing them they were backed up and holding water we tested all of the water shut off throughout the home there was only one that we were unable to shut off due to it being seized this was the hot water supply shut off for the bathroom sink the homeowner opted to replace this today as well as have us unclogged both bathroom sinks as a courtesy we replaced the supply line to the shut off that we worked on today to ensure no leaks in the future thank you for choosing comfort experts!
Ran STU on system. Dual run capicitor was out of tolerance, in rush Amps were over lra on data plate, and evap coil was dirty and had some bio growth. Discussed replacement for the dual run capacitor as well as add ons for other issues. (IAQ200, aprilair kit, and soft start) Owner declined any add ons or replacement parts at the moment.
Plano, TX 75023
Jake S.
Thank you house for electrical inspection and had some issues outside at the meter and disconnect, so talk to customer about it and it's a duplex and she owns half of it. But the other owner also is sharing the same power so I don't know how that works. So customer is going to reach out to Condominium complex to see.
