Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Kellen is a true professional without question. He goes above and beyond ensuring good communication is established about work required, how to operate new technology, and completed work. He also made sure I got the best price on new component as possible with military discount. I will request him for all future work with Hobbs.
Colby did an awesome job of inspecting and cleaning our system. He explained recommended services thoroughly and professionally. Colby was pleasant and conscientious.
I have been working with Comfort Experts for almost a decade and have always loved their service. Jerred came out today and not only was a fantastic and knowledgeable help but he was super friendly and worked with me on the various options that we needed to get and keep everything running.
Daniel and his team from Comfort Experts were great! They coordinated and completed a very big plumbing job (sewer line, new pipes and connections) at our home. His confidence in the project helped me trust that the job would be done right. Expertise, good communication, and a fair price!
Life savers. Chantelle was so curtious on the phone and Mark D. knows his stuff. There was no extra emergency fee for after hours... I was so impressed infact that I even purchased a membership. Highly recommend this company.
Let me start off by expressing my complete gratitude to Comfort Experts and specifically Adam B. He went above and beyond in helping us with our plumbing and installation needs. He walked us through everything and made sure to look out for us as customers. He was a joy to talk to and he made the process as seamless as possible. I would highly recommend utilizing this company again.
Garrett and Gomez's professionalism were the best representatives of your company that I have seen in several years. On time ID problem offered solutions and recommendations and completed work quickly. Finally cleaned up work area.
This company goes above and beyond with customer service. They truly care about their customers, and it shows with everyone you come in contact with over the phone and in person. My technician Colby was unbelievable. He wasn't rushing and was extremely kind to my VERY inquisitive daughter. I would highly recommend them to anyone!
Garrett Y. was our service technician and came with all the equipment needed to perform our annual Spring tune-up. He was extremely knowledgeable and very professional during his time at our home. He has been trained well, with a thorough understanding of all the workings of our HVAC unit, both inside and outside. He also made some recommendations about other services offered to protect our HVAC investment. He was an absolute joy to have in our home and we would love to have him back again.
Plano AC & Heating Services
The purpose of your heating, air conditioning and ventilation system is to provide a comfortable and safe environment inside your home. This could be anything from keeping your home heated or cooled at your preferred temperature to improving the indoor air quality and circulation of your home to help fight against respiratory and other illnesses. Can you guarantee that your unit is running at its full potential and successfully providing the ideal comfort and safety for your Plano home? If you answer “no” to this question it is time to have your unit inspected. Call us today at (817) 341-5149 to schedule your inspection!
Plano AC Repair & Replacement
If your unit is unable to be repaired and has to be replaced, we’re here to quickly get a new unit put in so you can get back to the comfort you deserve. All you have to do is choose a new system! We provide a wide range of HVAC units to choose from so we know that you will be able to find a new system that caters to your needs. Our 5-star online reviews show that we are dedicated to customer satisfaction. We have made it our goal to leave you saying that you had a good experience with our company. We take pride in the work we do and always back our work with a 100% customer satisfaction guarantee. You will always be left satisfied and we will always leave knowing we have successfully assisted your family with your Plano AC repair needs.
Here For All Your HVAC Needs
Comfort Experts, Inc. has made it our mission to keep Plano families comfortable all year long and assure that your home is a safe environment. No matter the issue with your heating and cooling systems, we’re here to help. By offering AC inspection and repair, we can diagnose a malfunction quickly and fix the problem, returning your system to peak performance. In addition to heating and cooling, we specialize in plumbing and electrical services so you don’t have to worry about hunting down multiple contractors. We take care of all your HVAC systems from start to finish. For the most comfortable call you’ll ever make, we’ll be here 24/7 at (817) 341-5149!
Recent Jobs and Reviews in Plano, TX
Rated 4.9 out of 5 stars based on 46 customer reviews
Michael Martinez was professional, thorough and explained everything extremely well all along the way. Would highly recommend. His trainee Daniel A. was just as great.
John – Plano, TX 75025
excellent service from a genuine technician
Colby has been consistent, knowledgeable, and kind. Look forward to working with him in the future.
Alex – Plano, TX 75023
Fast Service
Jonathan found the problem and fixed it quickly. I appreciate the speedy service, especially as temperatures are dropping and the furnace doesn't work.
Gregg – Plano, TX 75025
A positive experience!
Michael was willing to spend time providing explanations and answer questions. He was very helpful and clearly eager to make his customer comfortable about trusting him. Smart business move!
Joan – Plano, TX 75075
Air conditioning excellent
He is true technically knows his job well, He has done a good job , I wish him keep the good work go , Excellent
Suresh – Plano, TX 75025
Excellent Service (especially the response time)
Colby was fantastic. Extremely well versed on my home’s equipment and solved the issue in under 30 minutes.
Jeff – Plano, TX 75093
Excellent service
Quick and fast to respond. Tech was very knowledgeable
Shawna – Plano, TX 75023
Excellent!
Couldn’t have asked for more! Colby made me feel confident from the start with the appearance of competence that he conveyed. He was courteous, friendly, helpful, and most of all, able to quickly evaluate, diagnose and fix my a/c.
Joan – Plano, TX 75075
Great service, knowledgeable technician Raphael – Plano, TX 75093
Review
Hunter was professional and knowledgeable. He explained everything well and greatly improved my system. Totally worth it
Stephanie H – Plano, TX 75074
Excellent Service
Garrett was very knowledgeable and helpful resolving my issues.
Gautam – Plano, TX 75024
Excellent service
Blake was very professional and always explains the things to help extend life of our unit.
Karen – Plano, TX 75075
Improved Air Through Superior Service
Mike came to perform semi-annual service on our units. He noticed that dust was getting past the filter and recommended an improved filter compartment and filter. Now our air and ducts are cleaner.
Gregg – Plano, TX 75025
Excellent Experience
Jose and team were excellent installing our new AC system. They were prompt, detailed in explaining the process and extremely nice through the day.
Jeff – Plano, TX 75093
ReviewPhillip Eagan – Plano, TX 75093
System repair
Michael was professional, thorough and very nice to work worth. He went through both of our systems well and got everything ship shape.
John – Plano, TX 75025
Blake performed great inspection
We had reached out to Comfort Experts to evaluate the challenges with our air conditioning units. Blake did a thorough inspection and shared with us to problems with the units. Blake shared good information to help us decide with the next steps
Laxmi – Plano, TX 75074
Review
Blake was very professional and provided a very valuable point of view of my HVAC system needs
Israel Nava – Plano, TX 75025
Excellent service!!
Austin was on time, well mannered and knew exactly what he was doing. I have called many plumbers and never really liked any of them bc they would walk with no shoe cover or leave mess. Austin was respectful, he wore his shoe cover without being asked, and left no mess. He was quick and just nice. I will definitely recommend Austin!!
Taeko – Plano, TX 75025
Good service and communication
I really like how they continue to give updates on arrival and make it easy to contact them about it by putting the phone link in the text. Blake arrived and diligently worked to diagnose the system and confirm. He communicated the issues to me very well. Sometimes service people can be abrupt or condescending or unwilling to fully explain. This wasn’t the case with Blame.
Karen – Plano, TX 75025
Very GOOD service and prompt response
Colbi was courteous and professional. He suggested good suggestions to resolve issues.
Gautam – Plano, TX 75024
Review
Colbi from Comfort express was very professional and courteous. He helped us diagnose the issue and suggested remedies to resolve. I would surely call them again if required.
gautam shah – Plano, TX 75024
Excellent service
Tech was friendly and completed job quickly after explaining what the problem was. Glad i had the service contract since it was a saturday call
Karen – Plano, TX 75075
Great service!Jeff – Plano, TX 75093
Review
We have been with Hobson's/AC Genius since 2008 and have been very happy with their techs and experiences!
Kim Wandrey – Plano, TX 75093
Excellent service by Comfort services
Diego was very thorough and explained us the problem. He suggested options and quickly resolved the issue.
G. Shah – Plano, TX 75024
Preventive Maintenance
This week our son's house had a backup of the cindenser that leaked into his bedroom closet. Blake as part of our maintenance checked our condenser drain and found it mostly clogged. Blake saved us from a damaging backup by finding and clearing the blockage. Well done Blake!
Gregg – Plano, TX 75025
Great Service from BlakeJeff – Plano, TX 75093
Appreciate Colby!
Colby did an amazing job today
Jeff – Plano, TX 75093
Bad service
Total home HVAC replacement including inside and outside AC units, furnace, fancy electrical air filter, ductwork with old system removed and new one installed. EVERYTHING. I MEAN EVERYTHING POSSIBLE!!!!!! I spent a ton of money on all this with them – at least $15,000 which was way too much. But I knew that going into my interaction with them ONLY because it included a lifetime warranty which they have been trying to disavow now for the last 2-3 years now at least. Here we go again. Take my advice and don’t do business with them. You’ll be sorry if you do. Be forewarned. I’d give them a -10 review If I could. I have a feeling it’s going to end up in court but I’m gonna try the news media first. I’ve worked with them as much as humanly possible. I realize that they sold a product that’s turned out to be a lemon and defective but to try to pass that cost along to me after what I’ve done and paid and continue to do is wrong. I’d give them a negative 10 review on all I’ve described if I could. DO NOT USE THIS COMPANY!!!! THESE OTHER REVIEWS ABOUT HOW NICE THE EMPLOYEES ARE AND THIER TIMELINESS ARE FINE BUT IF THEIR PRODUCTS ARE MISREPRESENTED AND THEIR VERBAL WORD AND/OR EVEN THEIR OWN AGREEMENT DON’T MEAN ANYTHING THEN YOU’RE JUST A SUCKER LIKE ME STAY AWAY. I’M AN ACTUAL CASH ON THE BARRELHEAD REAL LIVE CUSTOMER
For this evaluation the customers can enter fan motor was not spinning and pulling almost double the FLA. There was debris inside the motor shaft which caused it to seize up. I took the motor off and I used silicone lubricant on the motor shaft to make sure it was properly lubricated and tested it 5 times to make sure the motor was working like it should. Amp draws on the fan were below the maximum, pulling 1.3 out of a 1.4 FLA. Don't run faster is still perfectly with intolerance as well. The system had a 10⁰ SC, and a 15⁰ SH after gauging up, indicating the system is perfectly charged and the expansion cable is functioning well.
On arrival upstairs capicator was reading 6 out of 40 mfd. Compressor was cool yet stuck in thermal overload. Tried manually moving the solenoid with no success. Recommended speaking with comfort advisor about replacememt before pursuing repairs due to age of system. Visit is scheduled for 12-3 with a start time of 2. Left condenser disconnected from high voltage.
Washed condensors and tightened connections Filters have been recently replaced Systems 18-19 Deltas Performed evaluation Condensor has loud noise coming from unit and next condensor had blown capacitor and wires Replaced and repaired capacitor/wires P&L warranty Replaced primary electrical control unit Reccomended drain saftey switches and primary drain line reconstruction for flow Systems left on heat at exit
Please call customer and schedule a return visit for next week, we currently do not have iaq 200's at the shop. Did not charge yet as it is a truck stock item. On arrival furnace was running as intended. April aire filter doing a good job preventing dust entering into system. Outdoor unit passed all electrical testing. Will return with iaq200 asap.
I changed the assistance filter out. Dust was bypassing the filter so I recommended an April air kit inducer motor amperage within tolerance. Blower was very dirty. The compressor inrush was almost at the LRA refrigerant was in the range in and condenser was cleaned.
On arrival both systems were off. I found no issues with airflow, both systems were very low on refridgerant. Due to the age and condition of both systems I recommended replacement. Toby will be returning tomorrow from 6-8. We discussed April aire filter bases with the new system, soft start kits to help the compressors last as long as possible and uv systems to prevent and kill any biological growth in airflow.
Performed Super tune up Washed condensor and tightened connections Replaced upstairs filter Downstairs filters have already been replaced All cooling and heating components are in tolerance Delta 18 Reccomended flame sensor and ignitor Replaced flame sensor only at homeowners request Reccomended IAQ200 whole home UV – high amounts of biological growth inside supply plenum Has not reached duct work yet – UV reccomended to eradicate biological growth Homeowner will asses and call back for installation System left on heat at exit
Arrived for Super tune up Washed condensor and tightened connections Replaced filter. Delta 18 All cooling and heating components are in tolerance Reccomended compressor saver kit or soft start Reccomended Surge protection whole home Reccomended IAQ200 System left on heat at exit
System was not heating when I arrived the board was blinking for a pressure switch open error code so I checked to make sure the switch was still working and it was then I checked the the port for the inducer motor and it was clogged so I unclogged the port and now system is heating
Plano, TX 75025
Mike R.
This is a duel fuel system the gas furnace is the em heat. She has been using em heat when heat pump should be working fine. After looking into to it I found some issues. Low pressure started the search and come to find out the system runs it's self into a vacuum in heating mode. After dumping some em heat into the house I turn the system to cool. This change between heating and cooling seemingly rectified the issue. The system is over 15 years old I do recommend talking about system replacement before the 1st of January.
Plano, TX 75023
Lisa M.
Plano, TX 75074
Zak L.
Arrived for service Eval Dual fuel thermostat in the Condenser ruled the y signal to w in the furnace due to outdoor temp No functionality issues found Revoked insulation upgrade and a duct clean with UV due to biological growth
Plano, TX 75074
Jerred G.
Today I performed a heating tune-up on a gas furnace checked everything regarding safety efficiency reliability and indoor air quality everything is functioning and heating as it should safety's check out flush the drain line with white vinegar no reading on the carbon monoxide detector my only concerns were with the Rusted drain pan and the lack of insulation in the Attic made recommendations to replace the drain pan and upgrade the insulation in the Attic however the wife was sleeping I was interacting with the husband that needs to run it by the wife
Arrived onsite customer had a main line stoppage. Found double cleanouts in front yard and cleared stoppage. Tested after repair was made everything working properly.
On arrival system was off. First tested furnace. Furnace failed to start twice due to igniter before starting. No co found when testing. Blower was dusty. Evaporator coil was rusted. Emergency drain pan also rusted. System produced 3 degrees of cooling. Outdoor unit showed a superheat of 47, the dual run capicator was out of tolerance, fan and compressor both running at higher than typical amp draws given conditions, safety disconnect falling off wall and the contactor was buzzing and pitted. Due to age and condition of system along with cost of repairs and the upcoming refridgerant change, I recommended speaking with a comfort advisor about replacement.
Arrived for super tune up Washed condensor and tightened connections Replaced filter Delta 19 Installed new Germacide UV bulb Reccomended IAQ200 upgrade Installed warranty compressor saver All cooling and heating components are in tolerance System left on cool at exit
