Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
I had Colby come out to the house today to perform my springtime tune-up. I've been using Hobson for 16 to 17 years and all of the technicians have been super polite and professional. Today Colby raised the bar! Super nice, super professional, and super efficient with his time and mine.
Garrett was one of the best technicians I’ve ever had the pleasure of working with. He did a phenomenal job servicing two of our properties. Throughout his time at our home, he was professional, punctual, patient, and honest. He explained everything clearly and made sure we understood the work being done.
Garrett is a very respectful young man and just a good person overall. He even took the time to talk with us, and we never felt rushed or pressured to buy anything extra.
This was my first time using Comfort Experts Inc., and I’ll definitely be using them again because of Garrett. If you’re looking for a trustworthy and reliable technician, ask for Garrett at Comfort Experts Inc.
Mark D.and Nate M. came to our house and even though it was late afternoon they were very thorough and explained everything they found. Very impressive. I’ll definitely be using Mark and Nate again.
Garrett Young and his partner Edwin came by from Comfort Experts and did an AWESOME JOB for my annual checkup. Professional, friendly, honest, and easy to deal with. Highly recommended!!!
My experience was great with Hobson's Comfort Experts technician Mr. Garrett Y. He was very friendly and professional. Garrett was very knowledgeable of all the repairs he completed. He explained everything in detail so I could understand it. I felt great know that a professional fixed my air conditioner/furnace. So, thank you Hobson's Comfort Experts for making me feel great assurance of the technician you sent out to my home. My technician below.
⭐️⭐️⭐️⭐️⭐️ Zak was amazing! He was thorough, professional, and explained everything in a way that was easy to understand. I really appreciated him taking the time to help me feel informed about what was needed and why. If you're looking for an honest, dependable HVAC company, Comfort Experts, Inc. Hobson AC Genius, is the one to call. I highly recommend them!
Colby Was amazing very knowledgeable and helpful. He presented us with all our options and walked us through each one. We were blown away by his professionalism and helpfulness. Strongly recommend comfort experts!
Very nice man, Abel Sifuentes, and did a good job. He fixed the leak, changed my filter, checked vents, my thermostat and outside AC unit. Well done as always, Comfort Experts! You really are AC Geniuses!
Joe and Keelan did an outstanding job replacing my AC unit and air handler. They were professional, efficient, and took the time to explain the process clearly. Their attention to detail ensured everything was installed perfectly, and the system is running better than ever. They left the work area spotless and were a pleasure to interact with. Highly recommend these guys for any AC needs!
Plano AC & Heating Services
The purpose of your heating, air conditioning and ventilation system is to provide a comfortable and safe environment inside your home. This could be anything from keeping your home heated or cooled at your preferred temperature to improving the indoor air quality and circulation of your home to help fight against respiratory and other illnesses. Can you guarantee that your unit is running at its full potential and successfully providing the ideal comfort and safety for your Plano home? If you answer “no” to this question it is time to have your unit inspected. Call us today at (817) 341-5149 to schedule your inspection!
Plano AC Repair & Replacement
If your unit is unable to be repaired and has to be replaced, we’re here to quickly get a new unit put in so you can get back to the comfort you deserve. All you have to do is choose a new system! We provide a wide range of HVAC units to choose from so we know that you will be able to find a new system that caters to your needs.
Our 5-star online reviews show that we are dedicated to customer satisfaction. We have made it our goal to leave you saying that you had a good experience with our company. We take pride in the work we do and always back our work with a 100% customer satisfaction guarantee. You will always be left satisfied and we will always leave knowing we have successfully assisted your family with your Plano AC repair needs.
Here For All Your HVAC Needs
Comfort Experts, Inc. has made it our mission to keep Plano families comfortable all year long and assure that your home is a safe environment. No matter the issue with your heating and cooling systems, we’re here to help. By offering AC inspection and repair, we can diagnose a malfunction quickly and fix the problem, returning your system to peak performance.
In addition to heating and cooling, we specialize in plumbing and electrical services so you don’t have to worry about hunting down multiple contractors. We take care of all your HVAC systems from start to finish. For the most comfortable call you’ll ever make, we’ll be here 24/7 at (817) 341-5149!
Recent Jobs and Reviews in Plano, TX
Rated 4.9 out of 5 stars based on 46 customer reviews
Michael Martinez was professional, thorough and explained everything extremely well all along the way. Would highly recommend. His trainee Daniel A. was just as great.
John
– Plano, TX 75025
excellent service from a genuine technician
Colby has been consistent, knowledgeable, and kind. Look forward to working with him in the future.
Alex
– Plano, TX 75023
Fast Service
Jonathan found the problem and fixed it quickly. I appreciate the speedy service, especially as temperatures are dropping and the furnace doesn't work.
Gregg
– Plano, TX 75025
A positive experience!
Michael was willing to spend time providing explanations and answer questions. He was very helpful and clearly eager to make his customer comfortable about trusting him. Smart business move!
Joan
– Plano, TX 75075
Air conditioning excellent
He is true technically knows his job well, He has done a good job , I wish him keep the good work go , Excellent
Suresh
– Plano, TX 75025
Excellent Service (especially the response time)
Colby was fantastic. Extremely well versed on my home’s equipment and solved the issue in under 30 minutes.
Jeff
– Plano, TX 75093
Excellent service
Quick and fast to respond. Tech was very knowledgeable
Shawna
– Plano, TX 75023
Excellent!
Couldn’t have asked for more! Colby made me feel confident from the start with the appearance of competence that he conveyed. He was courteous, friendly, helpful, and most of all, able to quickly evaluate, diagnose and fix my a/c.
Joan
– Plano, TX 75075
Great service, knowledgeable technician Raphael
– Plano, TX 75093
Review
Hunter was professional and knowledgeable. He explained everything well and greatly improved my system. Totally worth it
Stephanie H
– Plano, TX 75074
Excellent Service
Garrett was very knowledgeable and helpful resolving my issues.
Gautam
– Plano, TX 75024
Excellent service
Blake was very professional and always explains the things to help extend life of our unit.
Karen
– Plano, TX 75075
Improved Air Through Superior Service
Mike came to perform semi-annual service on our units. He noticed that dust was getting past the filter and recommended an improved filter compartment and filter. Now our air and ducts are cleaner.
Gregg
– Plano, TX 75025
Excellent Experience
Jose and team were excellent installing our new AC system. They were prompt, detailed in explaining the process and extremely nice through the day.
Jeff
– Plano, TX 75093
ReviewPhillip Eagan
– Plano, TX 75093
System repair
Michael was professional, thorough and very nice to work worth. He went through both of our systems well and got everything ship shape.
John
– Plano, TX 75025
Blake performed great inspection
We had reached out to Comfort Experts to evaluate the challenges with our air conditioning units. Blake did a thorough inspection and shared with us to problems with the units. Blake shared good information to help us decide with the next steps
Laxmi
– Plano, TX 75074
Review
Blake was very professional and provided a very valuable point of view of my HVAC system needs
Israel Nava
– Plano, TX 75025
Excellent service!!
Austin was on time, well mannered and knew exactly what he was doing. I have called many plumbers and never really liked any of them bc they would walk with no shoe cover or leave mess. Austin was respectful, he wore his shoe cover without being asked, and left no mess. He was quick and just nice. I will definitely recommend Austin!!
Taeko
– Plano, TX 75025
Good service and communication
I really like how they continue to give updates on arrival and make it easy to contact them about it by putting the phone link in the text.
Blake arrived and diligently worked to diagnose the system and confirm. He communicated the issues to me very well. Sometimes service people can be abrupt or condescending or unwilling to fully explain. This wasn’t the case with Blame.
Karen
– Plano, TX 75025
Very GOOD service and prompt response
Colbi was courteous and professional. He suggested good suggestions to resolve issues.
Gautam
– Plano, TX 75024
Review
Colbi from Comfort express was very professional and courteous. He helped us diagnose the issue and suggested remedies to resolve. I would surely call them again if required.
gautam shah
– Plano, TX 75024
Excellent service
Tech was friendly and completed job quickly after explaining what the problem was. Glad i had the service contract since it was a saturday call
Karen
– Plano, TX 75075
Great service!Jeff
– Plano, TX 75093
Review
We have been with Hobson's/AC Genius since 2008 and have been very happy with their techs and experiences!
Kim Wandrey
– Plano, TX 75093
Excellent service by Comfort services
Diego was very thorough and explained us the problem. He suggested options and quickly resolved the issue.
G. Shah
– Plano, TX 75024
Preventive Maintenance
This week our son's house had a backup of the cindenser that leaked into his bedroom closet. Blake as part of our maintenance checked our condenser drain and found it mostly clogged. Blake saved us from a damaging backup by finding and clearing the blockage. Well done Blake!
Gregg
– Plano, TX 75025
Great Service from BlakeJeff
– Plano, TX 75093
Appreciate Colby!
Colby did an amazing job today
Jeff
– Plano, TX 75093
Bad service
Total home HVAC replacement including inside and outside AC units, furnace, fancy electrical air filter, ductwork with old system removed and new one installed. EVERYTHING. I MEAN EVERYTHING POSSIBLE!!!!!! I spent a ton of money on all this with them – at least $15,000 which was way too much. But I knew that going into my interaction with them ONLY because it included a lifetime warranty which they have been trying to disavow now for the last 2-3 years now at least. Here we go again. Take my advice and don’t do business with them. You’ll be sorry if you do. Be forewarned. I’d give them a -10 review If I could. I have a feeling it’s going to end up in court but I’m gonna try the news media first. I’ve worked with them as much as humanly possible. I realize that they sold a product that’s turned out to be a lemon and defective but to try to pass that cost along to me after what I’ve done and paid and continue to do is wrong. I’d give them a negative 10 review on all I’ve described if I could. DO NOT USE THIS COMPANY!!!! THESE OTHER REVIEWS ABOUT HOW NICE THE EMPLOYEES ARE AND THIER TIMELINESS ARE FINE BUT IF THEIR PRODUCTS ARE MISREPRESENTED AND THEIR VERBAL WORD AND/OR EVEN THEIR OWN AGREEMENT DON’T MEAN ANYTHING THEN YOU’RE JUST A SUCKER LIKE ME STAY AWAY. I’M AN ACTUAL CASH ON THE BARRELHEAD REAL LIVE CUSTOMER
Customer wanted us to inspect water heaters in attic. Water heaters replaced in 2019 customer is selling home. Water heaters look to be in good shape no concerned on units at this time.
Plano, TX 75025
Tyler L.
We have completed the inspection his GFCIs are good all are functional and his panels look great I'm he does need a surge protector but as he is about to sell the house the investment isnt something he's interested in
On arrival system running and cooling as intended producing 17+ degree delta although it was raining at time of maintenance. Furnace ran with no issues. Blower capicator in tolerance. Condenser passed all electrical testing but dual run capicator was out of tolerance. Customer replaced capicator and would like duct cleaning scheduled. System cooling as I left.
Performed super tune up
Washed condensor and tightened connections
Filter was recently replaced – has some debree but is overall clean
Delta 17
All cooling and heating components are in tolerance
Reccomended Insulation
Reccomended emergency drain pan – has rust
Reccomended IAQ200
Reccomended Comfort advisor
System left on cool at exit
Plano, TX 75075
Mark D.
Generac was not connecting to the phone app. Performed a hard reset on the generator and the phone app. System working properly and was connected to the app upon departure.
For this super tune-up we inspected both the upstairs and downstairs furnaces and condensers. All equipment was measuring within manufacturer specs and running well in both heating and cooling. The customers are selling the home and are not interested in investing any money in the systems.
Customer would like an electrician to look at their GFCI receptacle in the kitchen, they have replaced it once but it continues to trip.
Plano, TX 75025
Jerred G.
Today we showed up for a membership plumbing inspection we checked all water supplies and waste drains homeowner expressed her concern about both bathroom sinks draining slowly after testing them they were backed up and holding water we tested all of the water shut off throughout the home there was only one that we were unable to shut off due to it being seized this was the hot water supply shut off for the bathroom sink the homeowner opted to replace this today as well as have us unclogged both bathroom sinks as a courtesy we replaced the supply line to the shut off that we worked on today to ensure no leaks in the future thank you for choosing comfort experts!
Ran STU on system. Dual run capicitor was out of tolerance, in rush Amps were over lra on data plate, and evap coil was dirty and had some bio growth. Discussed replacement for the dual run capacitor as well as add ons for other issues. (IAQ200, aprilair kit, and soft start) Owner declined any add ons or replacement parts at the moment.
Plano, TX 75023
Jake S.
Thank you house for electrical inspection and had some issues outside at the meter and disconnect, so talk to customer about it and it's a duplex and she owns half of it. But the other owner also is sharing the same power so I don't know how that works. So customer is going to reach out to Condominium complex to see.
For this evaluation the customers can enter fan motor was not spinning and pulling almost double the FLA. There was debris inside the motor shaft which caused it to seize up. I took the motor off and I used silicone lubricant on the motor shaft to make sure it was properly lubricated and tested it 5 times to make sure the motor was working like it should. Amp draws on the fan were below the maximum, pulling 1.3 out of a 1.4 FLA. Don't run faster is still perfectly with intolerance as well. The system had a 10⁰ SC, and a 15⁰ SH after gauging up, indicating the system is perfectly charged and the expansion cable is functioning well.
On arrival upstairs capicator was reading 6 out of 40 mfd. Compressor was cool yet stuck in thermal overload. Tried manually moving the solenoid with no success. Recommended speaking with comfort advisor about replacememt before pursuing repairs due to age of system. Visit is scheduled for 12-3 with a start time of 2. Left condenser disconnected from high voltage.
Washed condensors and tightened connections
Filters have been recently replaced
Systems 18-19 Deltas
Performed evaluation
Condensor has loud noise coming from unit and next condensor had blown capacitor and wires
Replaced and repaired capacitor/wires P&L warranty
Replaced primary electrical control unit
Reccomended drain saftey switches and primary drain line reconstruction for flow
Systems left on heat at exit
Please call customer and schedule a return visit for next week, we currently do not have iaq 200's at the shop. Did not charge yet as it is a truck stock item. On arrival furnace was running as intended. April aire filter doing a good job preventing dust entering into system. Outdoor unit passed all electrical testing. Will return with iaq200 asap.
I changed the assistance filter out. Dust was bypassing the filter so I recommended an April air kit inducer motor amperage within tolerance. Blower was very dirty. The compressor inrush was almost at the LRA refrigerant was in the range in and condenser was cleaned.
On arrival both systems were off. I found no issues with airflow, both systems were very low on refridgerant. Due to the age and condition of both systems I recommended replacement. Toby will be returning tomorrow from 6-8. We discussed April aire filter bases with the new system, soft start kits to help the compressors last as long as possible and uv systems to prevent and kill any biological growth in airflow.
Performed Super tune up
Washed condensor and tightened connections
Replaced upstairs filter
Downstairs filters have already been replaced
All cooling and heating components are in tolerance
Delta 18
Reccomended flame sensor and ignitor
Replaced flame sensor only at homeowners request
Reccomended IAQ200 whole home UV
– high amounts of biological growth inside supply plenum
Has not reached duct work yet
– UV reccomended to eradicate biological growth
Homeowner will asses and call back for installation
System left on heat at exit
Arrived for Super tune up
Washed condensor and tightened connections
Replaced filter. Delta 18
All cooling and heating components are in tolerance
Reccomended compressor saver kit or soft start
Reccomended Surge protection whole home
Reccomended IAQ200
System left on heat at exit
