Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Colby was amazing with his service. He showed up in a timely manner and was very informative. Colby was able to detect the false trigger by the unit and was able to resolve our issues fairly quickly with little to no fuss. We would definitely recommend Colby to anyone.
Danny with Comfort Experts out of the Kennydale office was fantastic. He checked everything and replaced a part that was old and not working properly. I’ve been satisfied for years. I pay my monthly fee and have done so for years . It has paid for itself many times over.
Alex was friendly and professional. The crew was quiet and cleaned up very well after their work was done. All members of the crew were nice to my dogs. He explained all the work that was done, showed me pictures and explained why they moved from one size duct to another. When they left, he made sure I understood what work was done and insured that the house was clean. I would have that crew in my house again to make repairs.
Mark W & Hunter are courteous and professional. They repaired our AC and even took care of some maintenance to help prevent future issues. It's great to feel cool again! Many thanks to these fine gentlemen.
Nathan was amazing!! He came out to look at why my outlets weren’t working. He was very thorough and nice. He found out the outlet itself had gone bad and that was the problem. I declined to have him replace the outlet only because I know to replace it myself and the price was out of my range for something I can do on my own. Would definitely use them again in the future though.
Daniel was awesome and honest with me on my issues. I like how he very hands on in showing me the issues that's going on with my hvac system. I would definitely trust his guidance for my ac repairs.
From the moment I set up the appointment and when the work was completed, I knew I made the right decision not going through my home warranty and reaching out to comfort experts. Mike is very very knowledgeable and was able to fix my AC quickly! He answered all of my questions and provided valuable information to help maintain my AC unit. I didn’t feel pressured in adding any services. He did a great job & great customer service. Thanks!
Leo, the consummate professional, did an exceptional job in customer service, answering any questions I had and making sure the service was exemplary. I appreciated the care he took of the equipment and my home upon arrival and before leaving. I highly recommend Leo for any work on your AC system.
Thank you SO much to Mark W for stopping to help me and my daughter on the side of the road with a flat tire on our trailer I couldn’t get off! He got us back on the road in no time. I will def be using them for any of our repair needs!!!
After contacting several other plumbers who wouldn’t be able to get me taken care of until the weekend, I got a recommendation to try Comfort Experts. Within a couple hours they had Daniel H on the way. I received a message when he was on the way and when to expect him, with a picture to know who was coming. He arrived promptly and was friendly. Got to work on my water leak and had it taken care of quickly. He was very respectful and even talked with my son about what he was doing and explained things to him as he went. My kiddo was super excited to be included in seeing what happened and how it was fixed. Awesome service, great plumber. Will absolutely recommend and will use again if more issues arise in the future.
Plano AC & Heating Services
The purpose of your heating, air conditioning and ventilation system is to provide a comfortable and safe environment inside your home. This could be anything from keeping your home heated or cooled at your preferred temperature to improving the indoor air quality and circulation of your home to help fight against respiratory and other illnesses. Can you guarantee that your unit is running at its full potential and successfully providing the ideal comfort and safety for your Plano home? If you answer “no” to this question it is time to have your unit inspected. Call us today at (817) 341-5149 to schedule your inspection!
Plano AC Repair & Replacement
If your unit is unable to be repaired and has to be replaced, we’re here to quickly get a new unit put in so you can get back to the comfort you deserve. All you have to do is choose a new system! We provide a wide range of HVAC units to choose from so we know that you will be able to find a new system that caters to your needs.
Our 5-star online reviews show that we are dedicated to customer satisfaction. We have made it our goal to leave you saying that you had a good experience with our company. We take pride in the work we do and always back our work with a 100% customer satisfaction guarantee. You will always be left satisfied and we will always leave knowing we have successfully assisted your family with your Plano AC repair needs.
Here For All Your HVAC Needs
Comfort Experts, Inc. has made it our mission to keep Plano families comfortable all year long and assure that your home is a safe environment. No matter the issue with your heating and cooling systems, we’re here to help. By offering AC inspection and repair, we can diagnose a malfunction quickly and fix the problem, returning your system to peak performance.
In addition to heating and cooling, we specialize in plumbing and electrical services so you don’t have to worry about hunting down multiple contractors. We take care of all your HVAC systems from start to finish. For the most comfortable call you’ll ever make, we’ll be here 24/7 at (817) 341-5149!
Recent Jobs and Reviews in Plano, TX
Rated 4.9 out of 5 stars based on 52 customer reviews
Garrett Made another trip to our home after the HVAC stopped working for the third time in less than a year. Garrett researched and discovered that the wrong capacitor was installed last year. He replaced the capacitor and the AC is working fine. Great work by Garrett to dig until he discovered the root cause of the repeated outages.
Gregg
– Plano, TX 75025
Excellent service Sean
– Plano, TX 75075
Expert Service
Jake came to our home after a capacitor failed in less than a year. He checked the circuits and said all was well, but a whole-home surge protector could save all our devices. He didn't have one suitable and had to order it. Jake came back and quickly installed the surge protector without turning the electricity off. I appreciate that because I work from home. I appreciate Jake pointing out that current building code requires all new homes have whole-house surge protectors. We've had UPS backups destroyed by spikes in voltage.
Gregg
– Plano, TX 75025
Excellent Service
AC capacitor went out — again. Capacitor was replaced and electrician called to check electrical and determine reason capacitor didn't last 1 year. Electrician checked circuits, praised state of electrical box, and recommended whole-house surge protector which will be ordered and installed next week. Both technicians explained findings and got AC working quickly on extremely hot day.
Gregg
– Plano, TX 75025
Good Nathan
– Plano, TX 75093
Great
Thank you very much The boys did a great job
Anna
– Plano, TX 75024
Excellent Service!
Michael Martinez was professional, thorough and explained everything extremely well all along the way. Would highly recommend. His trainee Daniel A. was just as great.
John
– Plano, TX 75025
excellent service from a genuine technician
Colby has been consistent, knowledgeable, and kind. Look forward to working with him in the future.
Alex
– Plano, TX 75023
Fast Service
Jonathan found the problem and fixed it quickly. I appreciate the speedy service, especially as temperatures are dropping and the furnace doesn't work.
Gregg
– Plano, TX 75025
A positive experience!
Michael was willing to spend time providing explanations and answer questions. He was very helpful and clearly eager to make his customer comfortable about trusting him. Smart business move!
Joan
– Plano, TX 75075
Air conditioning excellent
He is true technically knows his job well, He has done a good job , I wish him keep the good work go , Excellent
Suresh
– Plano, TX 75025
Excellent Service (especially the response time)
Colby was fantastic. Extremely well versed on my home’s equipment and solved the issue in under 30 minutes.
Jeff
– Plano, TX 75093
Excellent service
Quick and fast to respond. Tech was very knowledgeable
Shawna
– Plano, TX 75023
Excellent!
Couldn’t have asked for more! Colby made me feel confident from the start with the appearance of competence that he conveyed. He was courteous, friendly, helpful, and most of all, able to quickly evaluate, diagnose and fix my a/c.
Joan
– Plano, TX 75075
Great service, knowledgeable technician Raphael
– Plano, TX 75093
Review
Hunter was professional and knowledgeable. He explained everything well and greatly improved my system. Totally worth it
Stephanie H
– Plano, TX 75074
Excellent Service
Garrett was very knowledgeable and helpful resolving my issues.
Gautam
– Plano, TX 75024
Excellent service
Blake was very professional and always explains the things to help extend life of our unit.
Karen
– Plano, TX 75075
Improved Air Through Superior Service
Mike came to perform semi-annual service on our units. He noticed that dust was getting past the filter and recommended an improved filter compartment and filter. Now our air and ducts are cleaner.
Gregg
– Plano, TX 75025
Excellent Experience
Jose and team were excellent installing our new AC system. They were prompt, detailed in explaining the process and extremely nice through the day.
Jeff
– Plano, TX 75093
ReviewPhillip Eagan
– Plano, TX 75093
System repair
Michael was professional, thorough and very nice to work worth. He went through both of our systems well and got everything ship shape.
John
– Plano, TX 75025
Blake performed great inspection
We had reached out to Comfort Experts to evaluate the challenges with our air conditioning units. Blake did a thorough inspection and shared with us to problems with the units. Blake shared good information to help us decide with the next steps
Laxmi
– Plano, TX 75074
Review
Blake was very professional and provided a very valuable point of view of my HVAC system needs
Israel Nava
– Plano, TX 75025
Excellent service!!
Austin was on time, well mannered and knew exactly what he was doing. I have called many plumbers and never really liked any of them bc they would walk with no shoe cover or leave mess. Austin was respectful, he wore his shoe cover without being asked, and left no mess. He was quick and just nice. I will definitely recommend Austin!!
Taeko
– Plano, TX 75025
Good service and communication
I really like how they continue to give updates on arrival and make it easy to contact them about it by putting the phone link in the text.
Blake arrived and diligently worked to diagnose the system and confirm. He communicated the issues to me very well. Sometimes service people can be abrupt or condescending or unwilling to fully explain. This wasn’t the case with Blame.
Karen
– Plano, TX 75025
Very GOOD service and prompt response
Colbi was courteous and professional. He suggested good suggestions to resolve issues.
Gautam
– Plano, TX 75024
Review
Colbi from Comfort express was very professional and courteous. He helped us diagnose the issue and suggested remedies to resolve. I would surely call them again if required.
gautam shah
– Plano, TX 75024
Excellent service
Tech was friendly and completed job quickly after explaining what the problem was. Glad i had the service contract since it was a saturday call
Karen
– Plano, TX 75075
Review
We have been with Hobson's/AC Genius since 2008 and have been very happy with their techs and experiences!
Came out to install pop up assy. Customer told me and I stated in my summary that he did not want to install pop up because sink is messed up. He called back today wanting it installed. There is absolutely no warranty against leaks or any damage caused by this pop up assy
This is not a call back
Install 2 customer supplied faucets in master bathroom. Sink on left side is losing its finish so customer did not want pop up assembly installed. No warranty on c/ s parts or bad lavatory. Install warranty only
Performed evaluation
Upon arrival system was operational
System only functions in Stage 1
When energized for stage 2 compressor has complete shut off with fan motor
Compressor fails to enter stage 2 on wired callings – Fan motor failed to operate on wired callings aswell
System has 18 delta on stage 1
Reccomended compressor
Reccomended condensor communication board
System left on cool at exit
410A system 2009 outdoor with 2008 indoor
Scheduled comfort advisor Monday 07/14/25 9am-12pm
7/11/25 We will install 2 customer supplied faucets in master bathroom. We will install one pop up assy at right side sink. Left lavatory finish is flaking off and drain will not seal to basin
Unable to shut off water without city coming out. Customer will call the city and set up time and day to shut water off. We will then change stops and supplies under lavs.
Customer will call when city can come out.
Plano, TX 75093
Tyler L.
I have found and shown that the Tesla charger needs to be set to the correct breaker size in the app as to not trip
Arrived onsite customer had a disposer leaking at the bottom when arrived. Went ahead and replaced disposer and tested after installation everything working properly.
For this eval, I showed up and the coil was not frozen, let the system run for a couple of minutes
The problem is that the main sewage line to the house is not flowing properly, it is clogged
Scheduled plumber to come out and snake main drain line to house
Thank you for choosing Comfort experts. Hope you have a great day.
Plano, TX 75023
Ryan M.
For this job I performed a diagnostic on the Condensation drain coming off the unit. The rest of the house is draining properly, no issues on any fixtures except the condensation drain. The cause is cold water algae build up in the line causing the stoppage. I provided the customer with an estimate to clear the line. Customer asked to be scheduled for Monday.
For this evaluation customers upstairs run capacitor for compressor had failed once again for the third time in less than a year, the start kit was reading 218 MFD however the capacitor was only reading 16 MFD. The original capacitor before I replace it last time was a 50 microfarad however when I looked at the compressor it was calling for a 35 run capacitor. I replaced the 50 with a 35 and after doing so the system kicked on. Again tightened all the high voltage connections and the Spade connections on the capacitor to hopefully prevent the same issue from recurring.
Plano, TX 75025
Tyler L.
7/3/25 9542603672 Alexa
I will be returning on Wednesday the 9th to install their tesla wall mount charger I need about 4 feet of wire, and flex
Performed evaluation
Upon arrival system was down
Popped fuse from homeowner thermostat install
Homeowner inquired of installing nest thermostat
There are not enough wires from thermostat to communication board
Estimate created for running wires from thermostat to system
Performed basic repair
Homeowner joined Home and budget protection plan
System left on cool at exit
Today we showed up for a complimentary plumbing estimate. Upon arrival the main condensation drain had backed up causing the AC pan to over flood and come through the ceiling. Inside the Jack and Jill bathroom is where one condensation drain goes to, and the other condensation drain goes into the blue bathroom. Took apart both p-trap and Robinson tea and cleared out thoroughly, and tested both. All is draining well and no leaks.
In the kitchen there is a instahot underneath the sink, it was leaking on the top of the unit itself so we replaced the fittings and after turning the unit back on it started to leak from the actual base of the unit, we could not see that leaking due to how much water was coming off the top. Recommendation for instant hot would be to replace it. I left a estimate to replace instant hot.
Thank you for choosing comfort expert!
For this evaluation the upstairs system was not cooling, furnace is running but the outdoor unit was not. Going to open up the condenser the board was giving an l6 fault or Open start circuit lockout. When I measured the capacitor, the herm side was completely dead. The hard start capacitor was reading 216 MFD. I replaced the capacitor under warranty and system started running.
I'm scheduling an electrician to come out to the customer's house for today 20 June because this is the second time we've replaced the customer's capacitor for the upstairs system in less than a year. All high voltage connections were tight however the customers panel is 35 years old and there are a number of breakers that are loose on the rack and the customer also stated that had a few electrical issues and their generator came on randomly on its own with even though they still had power.
Arrived onsite customer had a lavatory drain leaking in upstairs bathroom. Went ahead and ran cable through and cleared stoppage tested after repair was made everything working properly.
Plano, TX 75093
Jake S.
6/20/25 Came to job to look at panel and see if there was any issues electrical wise, causing the capacitor to go out multiple times pulled panel cover off and panel had everything needed grounding, wise and code wise Except for a surge protector so talk to them about that and we’ll be back on Monday to install it
Arrived and found system running and not cooling. System out of refridgerant due to a large audible leak in evaporator coil. Gave quote for repair and recommended speaking with a comfort advisor about replacement before deciding due to cost of repairs and age or equipment. Visit is scheduled for 12-3 tomorrow.
Plano, TX 75074
Jerred G.
Today we showed up for a complimentary plumbing inspection, due to homeowner selling the house. We walked through the house and inspected everything. We brought the recommendations to the homeowner, she needed time to think about it. We left her with an estimate for everything.
Thank you for choosing comfort experts!
On arrival systems running and cooling as intended with 8+ degree subcools. Drain lines flowed when flushed. Indoor units dirty and dusty. Outdoor units passed all electrical testing. Systems cooling as I left.
On arrival system off. Customer stated system was popping fuse. Ohm tested contactor, it should read 10-20. It read 1.2 and was popping the fuse. Once contactor was replaced system cooled as intended.
