Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
The best in DFW hands down! I reached out to Comfort Experts at 4AM, my issue was resolved by 9:45 AM. Tylor was professional, explained everything and answered all my questions. I’m a customer for life. Thank you CW team.
My Technician was Coly Finch. He was very respectful and knowledgeable. He helped with everything I needed and more. He took his time and did not rush so he could show me everything that was going on which was amazing. He went above and beyond what he had to do to make sure I was all set. I am definitely staying with their service.
On arrival system running and cooling as intended. I found no refridgerant issues with system, I did find that the sensi thermostat was reading 64 degrees when the actual house temp was 69. Recommended iaq 200 for biological growth and a new primary electrical control to replace the buzzing and failing one currently on the condenser. With customers permission I performed both repairs. When I left system running and cooling. Pausing call as customer paid via financing.
Quoted a level 5 48k heat pump horizontal with level 4 filtration system for $22,000
On arrival system running and cooling producing a 20 degree delta. Indoor unit dusty but otherwise in good shape. Evaporator coil rusted. Outdoor unit overamping on start up. Recommended speaking with a comfort advisor about replacement due to age and history of repairs, along with upcoming refridgerant change. Visit is for 12-3 on December 3rd.
Installed 3 gfcis two protect all kitchen counter top outlets. Tested and working. Great. Gave customer quite for installing 2 new flood lights outside.
Performed inspection made recommendations. Customer said he has a plumber as a client that does his plumbing for free.
Arrived onsite the water heater was lit already but set at pilot. Turned dial to on and burner fired up. Upon inspection noticed the vent 90’s on top of water heater were installed upside down with flow arrow pointing down to water heater. Arrow on vent fittings need to be pointing up in direction of exhaust flow. Home is 1 year old customer will contact home builder to see if they will fix issue first. If not she will call us to correct issue.
Egh
02/17/24 Tyler S- relight pilot on waterheater. A handyman or painter turned off the gas line thinking it was the water line problem. New unit 2024 waterheater
Techa arrived at a service call on the tech. Upon inspection, the thermostat was set up properly for HP in heat but needed adjustment for cooling as well. The thermostat settings were adjusted and the system regained functionality. Recalled techs service fee, not install. System functioning upon departure.
Lv2 duct cleaning made sure unit is function perfectly and did a walk through with customer
Tech arrived at a service call. Upon arrival, the customer mentioned that her electricity bills were very high. Upon inspection, the heat pump was not working. The outside system was not getting a call for heat. The thermostat was evaluated and was not set up for a heat pump. The system was reprogrammed and the outside system came on. The capacitor was wired poorly and both run capacitors were out of tolerance. The indoor system was very dirty with growth present. The customer was informed of recommendations today. She decided to move forward with replacing the outside capacitors and wiring. These items were installed, tested and functioning. She also decided to schedule a Level 2 Duct Cleaning. Install was contacted and the cleaning is scheduled for Thursday morning. Please inform customer. The system was functioning upon departure.
Mark W. completed a plumbing diagnosis.
Could not get it to leak if we have to come back will have to pay service fee and repair. Customer will probably cut hole to see where the water is coming from