Simple Answer: We always answer the phone, and come when you call to fix what needs fixed — and we stand behind our word and our work.
Plus you can count on getting a Certified AC Genius, Plumbing Genius, or Electrical Genius. Which means we don’t use “salesmen in disguise” or “selling techs,” like other home service companies. Instead we have our own training center to ensure you always get the honest expertise required to repair your problem right, right then and there.
Adam was professional and knowledgeable but the actual job is scheduled for Monday.
Comfort Experts came out the same day, arrived on time and stayed late to perform a thorough inspection of my HVAC system. They were very professional and did everything they could to assist me, understood the issue, and asked the right questions. Lisa in the office was highly responsive and did everything she could, and more. Comfort Experts is a company I would highly recommend. 8/10 Follow up! Colby arrived within 30 minutes of my call to the office, diagnosed the issue immediately, had the replacement part on hand and I was up and running in no time. The system has been running efficiently ever since with no further issues. Thanks Colby!
Alec did an excellent job servicing my heating and air conditioning.
Blake B was excellent. Solved the problem and explained the solution clearly.
Brock was great, he took the time to explain the issue, very polite, professional and excellence
Blake did a good job checking my HVAC system.
Great and friendly
Jhorden really did an excellent job installing the inside components of my new A/C!! He was very thorough and precise. The unit is very neat, stable, and protected. He showed me exactly how to maintain it and assured me he would always be available if I had any questions or problems! He is an outstanding technician!!
Devyn and Danny both did a wonderful job!! They were professional, thorough, explained everything very clearly. They were very easy to work with and they presented me with a package which was perfect for me and my home! I am extremely confident in choosing Comfort Experts!!
very professional
Connor was very thorough. He went over the recommendations that he had for our system. He also stated the reasons why he would recommend them. He was very personable and kind
Very professional. Easy to talk with and answered all my questions. Made sugestions on things to thing about on a later date.
On arrival system running and cooling producing 19 degrees delta. Indoor unit drain line now flowing. Coil clean, blower dirty and furnace is heavily rusted. Condenser passed all electrical testing but compressor exceeding manufacturer red line on start up. Cust declined all recommended at this time.
Showed up for a complimentary Evaluation set by another trade House Plumbing that the AC drain line dumps into was backed up and Flooding is home Homeowner agreed to Having us Run a snake through the line clearing the stoppage verified with four gallons of hot water And a half gallon of white vinegar Homeowner also Mentioned a previous Plumbing company That he had a bad experience with Breaking a snake off in his Washing machine drain line We took a look at this and Found out we could easily remove the broken snake As well as gain access to the stoppage Allowing us a clear understanding of what's going on and what's needed to move forward Homeowner was Unable to move forward with some repairs today however he did sign up with our home and budget Protection plan Trusting us to be his HVAC Plumbing and electrical company moving forward Customer stated that we originally came out for a cooling tune-up that we were not able to Complete Due to the house Plumbing being clogged He would like
On arrival drain line clogged at house plumbing, please schedule a plumber to evaluate.
4/15/25 .customer purchased different system than anticipated have to locate transition fittings to install halo please per customer reschedule install for first call Friday morning allow at least 2.5 hrs for install
Explained customer had a 1 inch intake coming into his home on phone call through service titan
Performed super tune up Condensor is clean Tightened connections and replaced filter Inspected heat exchanger – has discoloration Inspected cooling and heating delta 18 Reccomended ignitor and flame sensor Reccomended Soft start kit Reccomended upgrade to home and budget protection plan System left on heat at exit Comfort advisor scheduled 03/05/25 9AM-12
On arrival systems running and heating as intended. Indoor unit clean and uv systems working. Outdoor units passed all electrical testing but all there were overamping on start up. Recommended compressor saver kits to address this.
Arrive for STU Filter fine Drains clear Moved condensate pump under the unit instead of mounted to the front Furnace components are fine Heating and cooling delta in range Washed Condenser coil Dual run cap and fan motor fine Installed hard start kit and IAQ200
Arrived for heating tune up Delta is good All heating components are in tolerance Filter not provided – homeowner will replace filter Reccomended compressor saver kit Reccomended insulation Reccomended IAQ200 Reccomended drain pan treatment strip System left on cool at exit
On this job I brought her 4 April aire filters.
On arrival system running and cooling producing a 20 degree delta. Indoor unit was clean and the furnace ran with no issues. Outdoor unit passed all electrical testing. System running and cooling as I left.
Repaired copper water line coming up for water hose bibb in front yard. Tested after repairs were made everything working properly.
On this job the furnace would not come on because handy man left the gas valve closed. After reviewing the system more I found disconnect lid open as well. I'm pausing this call until 4 April aire filters come in.
For this cooling tune-up I inspected the furnace and condenser. All equipment was measuring within manufacturer specs and running well. I do not foresee any issues for the rest of the cooling season I cleaned off the condenser and change the filter, the capacitor and contactor were both good and refrigerant levels were also normal.
09/10/24 TS- customer shows me to the thermostat for ac and forgot what the waterheater call or anything about it. Checked whole house and she still has hot water. Just a wellness check up
Electrical to HVAC she says her air conditioning goes out periodically couldn't get much more information would like tech to come out tomorrow to check it out
She is very elderly and you can tell her short term memory isn't good. I found the house at 78. Strong 20 split. Drain flowing great. Super subcool and pressures all checked out. Pics in the form. It satisfied at 78 and she said see it just stops. I asked her what temp she wanted it and she said 78. I explained that the unit will kick off when it reaches the desired temp. Asked her if it's comfortable to her and she said yes. She was just concerned about it turning off.
Estimate to dig up water line underground and stub up for an adapter to tie into frost proof. Will need to remove brick wall and install new backing inside wall for new installation of frost proof as well. Performed all work described in estimate, tested after repairs were Made everything working properly.
Estimate to dig up water line underground and stub up for an adapter to tie into frost proof. Will need to remove brick wall and install new backing inside wall for new installation of frost proof as well. CUSTOMER REQUESTES MONDAY MORNING TO COMPLETE REPAIRS.
Customer claimed shower goes cold. Every thing is working how it should be 2 handle shower valve. Water heater in garage is working good. Believe customer may be turning cold handle to much canceling out the hot
07/29/24 TS- upon arrival the waterheaters pilot light was lite and after running the kitchen hot water to test. The waterheater turn on and booted up. No initial signs of an issue at this time. Because the unit is over 16 years old I informed her that it will need to be replaced soon. New waterheater will need additional charge for extra hand on getting waterheater out of attic space.