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Name: Comfort Experts Inc
Telephone: 817-341-5149
Price range: $$
Rating: 4.8

For new customers at their primary owned residence up to one service

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v8 Attribution

Google Rating

4.8

Based on 4225 reviews

Comfort Experts Inc.

4.8

Gena Opella

22:59 07 Dec 23

Did a great job!

David Patton

21:53 07 Dec 23

Colby was great! He took the time to explain everything in detail and seemed to be very thorough.

Susan Brokaw

21:10 07 Dec 23

Outstanding service. I will recommend their service, especially Mark.

Rob D

20:37 07 Dec 23

Comfort express great installation. Clean and showed the entire system. Did a great job start to finish

Carol Zellman

19:19 07 Dec 23

Mark was efficient, polite and I was completely at ease.

Howard Barnes

23:01 06 Dec 23

very prefesonal

Ravi Godhwani

21:19 06 Dec 23

Great help and personable

Cindy Yates

20:53 06 Dec 23

Awesome team

Cindy Yates

20:52 06 Dec 23

Colby and Mark were so nice and knowledgeable. I felt they had my best interest.

Donna Loya

17:29 06 Dec 23

Mark and Colby were very thorough. He found no problems but made several recommendations to improve my system.

Fred G

13:10 06 Dec 23

Always awesome service! Blake has been here before and did not disappoint!Thanks Blake!

Staci Hubert (Yes At Last Mommy)

02:36 06 Dec 23

Zak did a great job, found the problem and gave us a reasonable solution

Dave McLeod

00:07 06 Dec 23

William did a Great job. He was very professional and thorough in helping us make the right decisions on our heating and AC needs. I will definitely recommend him and Comfort Experts to my friends.

Bob Hughes

15:16 05 Dec 23

Technician was very courteous and professional.

Lily A

23:24 04 Dec 23

Reached out to this company because I saw they had a promotional 69 dollar hvac tune up special. Appointment was easy to schedule and they had availability as early as the next day.When the tech came out he informed me that my outdoor unit wasn’t coming on. He suspected a wire was loose or cut however, he could not find the trouble point. I was surprised to hear this because my heater and ac were working properly prior to the visit. He indicated that my heater would still work because my furnace was operating efficiently. He mentioned that if I found where the wire was loose I could let him know and that he could fix it or replace it. After he left, I found that the heater was not working, cold air was pushing through the vents, not hot. I texted the company about this matter and did not get a response.I later had to call the company to inquire about the air filters I was supposed to get as a gift with the 69 dollar tune up promotion. The representative confessed knowing only a little bit about the promotion however, she couldn’t tell me what the process was in ordering them or getting them delivered to me. After she asked her supervisor about the air filters, she thanked me for calling because if I hadn’t, the filters would have never arrived. She confirmed my air filter sizes because this was information I had also given the tech in which he took note of. She then explained that she would be submitting the order with the accounting department. Before we concluded the call, I asked the rep if the tune up I got included cleaning of the outdoor unit and she responded yes. When I told her I noticed mine was not cleaned, she said she would have a tech come out again and clean it. This was not an issue I pressed, she simply took initiative in trying to rectifying the situation. She offered to schedule me to have my unit cleaned, and gave me a date and a service window for when the tech would arrive.After making changes to my work schedule to be home for the cleaning service, I got a call from an individual at Comfort Experts around 11am. The individual basically told me he did not see a reason why he should send his tech out if my outdoor unit was not operational the day his tech initially went. Though I understand his point, I wish the tech had explained to me at the initial tune up that he would not be cleaning my unit because it wasn’t operating. The individual proceeded to ask me if my unit was now working and I answered yes because I had found the loose connection. He told me he wasn’t going to send his tech out to clean the unit because his tech had offered to fix the issue, however “I hired another company to fix it.” Not once did I say I hired another company to fix the outdoor unit issue. This was something my dad and I fixed. I could have been at work but the company decided to call me the day of to tell me they were not sending anyone. I was not happy with the phone call, nor was I happy about their lack of knowledge on their current promotions. Also, the confirmation text messages they send out to customers read “if we are doing a tune up, be sure to have your filter available for us to put in,” however, when I told the tech I didn’t have any for him to replace, he said they didn’t do that anyway. I hope to have a better experience with them in the future.I will say, I appreciate them signing me up for their military appreciation membership.

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