Fort Worth TX

Technician arrived on time. He was very through

I was very pleased with the service I received today by Justin and Mark. They both handled themselves professionally and with respect. I know now I can request for my technician for my next service date.

Mark was very friendly and efficient with servicing our unit.

We thank you for your services and for explaining everything to us. Zak was very helpful.

I was given a bid from Zack to replace two blower motors for around $3700. Three weeks later I was able to have the work done but was surprised that I needed to pay $40 per month for a year to have that bid honored. Then after going back and forth with Zack we agreed to roughly $3950. I reluctantly agreed and then was hit with another surprise of $49 additional for a service charge. I really wanted to do business with The Comfort experts but decided to use someone that will honor the bid that we agreed to. Comfort Experts are really teaching this young man some really bad business practices and I would advise Zack to run from them as fast as he can. Go to work for a company with no surprises and honor what’s agreed to.

Worked hard to get the problem fixed. Nice guy.

Adam was professional and very friendly. Couldn’t be happier

Daniel and Abel (I think that was the second technition's name) were friendly and professional! They had to completely replace my AC unit in the attic as well as the outside compressor. They laid drop clothes inside to protect my carpet and floors and managed to get the interior unit up the stairs which maylke a U-turn halfway up) and up the pull down attic stairs with zero problems and no damage to my walls or home. No one will ever say a full AC install is fast - it pretty much takes all day - but these guys never stopped and always appeared to be working quickly and efficiently. Daniel even took care of a problem early into the process when he found that his paperwork showed standard filtration instead of the in-line higher quality filtration I had requested. He took one look at my copy of the signed agreement and "Oh yeah! That's the Aprilaire one. You dare supposed to have it. We'll get that installed right away." He didn't even say he had to check with the office! And when they were done, both of them spoke to me and made sure I was satisfied with the install, that my Nest thermostat was still working in the app, and made sure any questions I had were answered. Great install team and a great company! This is the second time I have used them to replace one of my AC units and I have been completely satisfied each time.

He did an excellent job, was very courteous and informative

Lisa is a great first point of contact for the company. Knowledgeable about procedures, great listener and is able to provide best approach to solving the problem.

Nice to have available service on a Sunday with no up charge. Showed up on time. Very friendly and helpful.

Technician was able to perform the service and let me know what need to come next

Justin was just great.he was very heo lol

The tech did a great job of servicing unit and was courteous and knowledgeable and gave me tips on changing filters!

Service tech was prompt, efficient, and knowledgeable.

Great guy. Got right to work. Got me fixed up, quoted and paid out so I could get to work. This company is what small business is supposed to be like. Prompt, Friendly and Knowledgeable. Thanks Guys!

Ian was here promptly. He had great knowledge of our problem and explained each process he was doing. He quickly fixed our unit.

Very informative

Organized, efficient and knowledgeable technician. Polite and curteous as well.

Cody was absolutely amazing! Not only did he find the issue and fix it but he also gave me lots of information about how to care for and operate the a/c unit in our new home. I am so appreciative of the time he took to show me what was wrong and explain everything to me. I would highly recommend him to anyone i know and would hope to get him again if i run into anymore issues.

Cody was very informative, answered all the questions I had, and was busy the whole time he was here. He also had a very happy and fun type of personality. Would have no reservations with having him back out if needed.

Jonathon was polite, professional and pleasant. The work was dome quickly and thoroughly.

Great company

Jerred Gomez was absolutely professional, patient and detailed. Thank you Jerred for the wonderful service!

Jerrod was extremely helpful and knowledgeable.

The HVAC technician (Cody Brooks) did an outstanding job and displayed excellent courtesy throughout the service. They were professional, knowledgeable, and efficient in diagnosing and servicing my equipment. Their attention to detail and customer service skills were top-notch. I highly recommend their services.

Colby

Gary was very knowledgeable and professional; and provided me with all the details I needed to make an informed decision moving forward. Thank You!

At first I only called Comfort Experts to get my heat pump serviced and the price was right. Then Cody showed up and he was so professional in how he serviced our unit. The heat pump looks better than ever and Cody pointed out how we could get even better muse out of our unit. If we decide to get maintenance contract I want Cody to service the heat pump. Thank you so much all of the useful information.

Im so incredibly grateful to Jerred at Comfort Experts, who came through for me again in a pinch for the second time this week! Jerred had returned to perform some pre-scheduled cleaning on my outdoor HVAC unit when a dispatcher from a nationally-known home improvement store arrived to deliver and install my new dishwasher. Well, as this dispatcher began his work, he noticed that my water shut-off beneath my kitchen sink was broken and wouldnt shut off all the way. He informed me that he was unable to proceed further until it was fixed, told me to call him once that had happened, and then asked me to leave him a good review on Google. Then he walked out my door and left me with a partially-unboxed dishwasher in the middle of my kitchen, and several new problems to solve. Already familiar with Jerreds knowledge and proficiency from my previous work with him as well as Comfort Experts reputation as both an exceptional HVAC company AND a plumbing repair service to boot I walked outside to where Jerred was finishing up and explained the situation. Not only was Jerred able to solve this unexpected dilemma by fixing my water shut-off valve, but he also installed my new dishwasher for me so I didnt have to call Mr. National Brand Dispatcher to come back and do it. But honestly Id much rather spend my money with someone like Jerred, who knows his stuff, provides excellent customer service, and goes above and beyond for his clients. And if this is the kind of stellar employee that Comfort Experts has on their team, why on earth would you want to go anywhere else? (Ive included some before / after photos of my newly-cleaned HVAC, as well as some shots of plumbing work in-progress and my brand new dishwasher!)